It is getting taken care of as we speak :)

I spoke too soon. My cpanel license has been reading as expired for 13 hours now. Silly me for thinking someone would try to fix it when they asked me for my information...

And now it's going to stay this way for the night, I'm sure.

:angry: :angry: :angry:

gotta love CPANEL - very buggy...

I actually do love Cpanel as a product. It helps a lot more than it hurts.

However, handling tickets and emergency issues this way is just plain bad business. I've got customers who are looking to me to explanations and all I can tell them is "I'm working on it"

Working on it? For how long? For what looks like it's gonna be at least 24 ******* hours?

Would you stand for that? I'd be pretty damn pissed off. In fact I am pretty damn pissed off.

Or maybe I could handle it like Cpanel did and leave it sitting for 9 hours, then ask a question, and when I get an answer, go home and leave it until morning. Unacceptable.

i know exactly what you mean :)

Where are you getting your cpanel lic from? Direct from cpanel?

I truly understand Andrew's feeling and frustration! Cpanel should prioritize their support calls and fix them ASAP.

I like Cpanel too, but if they work like this, I too may have to look for some other alternative panels.

Um.. most license issues are handled by the distributor not cpanel direct, so don't be so quick to jump on the cpanel bashing wagon ^_^.

As far as a license expired error, make sure the date on the server is correct, try forcing a cpanel update and try to sync the license key.

Originally posted by DanielP
Um.. most license issues are handled by the distributor not cpanel direct, so don't be so quick to jump on the cpanel bashing wagon ^_^.

As far as a license expired error, make sure the date on the server is correct, try forcing a cpanel update and try to sync the license key.

Daniel, I've done all that. I wouldn't be sitting on my hands FOR 24 HOURS with my clients not having any email and not be DAMN sure there wasn't anything I could do about it.

I'm not bashing anyone. I'm actually doing more butt covering than bashing. I'm posting here, because my customers, many of which are fairly new on that server, are beginning to wonder if I am being truthful about this whole mess.

My distributor was notified and responded within minutes. Since it's in all the records as not being expired, he said I had to go directly to Cpanel to get it taken care of. Is that not a correct thing to do? It seemed feasable to me.

It would be one thing if I opened a ticket with Cpanel at 3am. and had to wait until they got there in the morning. But when the ticket is opened at 12pm and I start calling them after about 4hrs with no response, then it's just not right.

And IT IS NOT RIGHT!!

Don't believe everything said.....I don't know who provided you with the license, but many in the past (particularly when Timmah was in business) have had this to happen and the finger has been pointed to a problem with Darkorb/CPanel, but has not been. This could be the exception, but it would be quite unusual. Also, your supplier normally could have set you up with a temporary number while resolving the issue. In fact, I believe you can go directly to CPanel and get one under these circumstances. I am not saying your distributor is being less than fully truthful. However, I am saying that his story is very contradictory to my experiences with CPanel.

Originally posted by Incognito
Don't believe everything said.....I don't know who provided you with the license, but many in the past (particularly when Timmah was in business) have had this to happen and the finger has been pointed to a problem with Darkorb/CPanel, but has not been. This could be the exception, but it would be quite unusual. Also, your supplier normally could have set you up with a temporary number while resolving the issue. In fact, I believe you can go directly to CPanel and get one under these circumstances. I am not saying your distributor is being less than fully truthful. However, I am saying that his story is very contradictory to my experiences with CPanel.

My distributor has an excellent reputation. Our correspondance over this ended about 45 mins after the problem started, when he told me to talk to Cpanel about it.

Perhaps he should have spoken to them, since the distributor is of more weight than I am?

A temp license would be fine with me, but if Cpanel is anywhere near as dilligent about handing those out as it is answering tickets on this matter, I might get that temp license sometime in 2004. :)

Finally settled. Thank you, Nick! :)

My distributor has an excellent reputation I was ready to accept that until....Our correspondance over this ended about 45 mins after the problem started, when he told me to talk to Cpanel about it. ...he washed his hands of it without solving your problem.

Originally posted by Incognito
I was ready to accept that until.... ...he washed his hands of it without solving your problem.

I don't think that's really fair to say. By all appearences he did everything he could on his end. Maybe you're right, though, maybe there was more he could have done. We went through something similar once before on a box at DV2. We filed a ticket with them, and they contacted cpanel about it. That time, it took 9 hours to resolve. The only difference there, is that the assignment of blame is a bit blurrier.

In those 45 minutes, we exchanged better than 10 emails about this, exhausting several possible causes. I was quite impressed with his action on the matter, actually. I'm not a grizzled veteran or anything, but I've been through enough problems to know an honest effort when I see one. I can't blame a guy for doing his best and not solving the problem when the problem is out of his hands.

We have the problem, the agony of waiting, the resolution, but you never shared the cause....please.....

To be perfectly honest, it wasn't shared with me, so I don't even know. Kinda anti-climactic, eh? lol Sorry bout that :)

And to counter-balance the anti-climatic catharsis :D I would like to thank Drew/lightnin for keeping us informed and for the happy ending. As for me, I got to check my email via Pine for a day, big deal :D