Hello im thinking of using Cydock at: http://www.cydock.com/ for controlling multiple ensim linux servers with authorize.net as a payment processor.

Has anyone tried this setup with this program or at least used this program, any input would greatly be appreciated. Thanks..

Just thought I would let everyone know the CyDock Software now supports Plesk 5.x and has 2CheckOut and Trust Commerce added as well.

aNc

We have been using cydock for the past week and are glad we made the purchase. Setup is as easy as 1,2,3 and you do not have to be a Linux expert. There is no need for fancy techniques, or expert knowledge in Perl, or HTML. Cydock has been setup to be installed by just about anyone. All there is to it is simply using a FTP application, and unpacking the file. Once that is done you must change the configuration file - (very simple and the commands are given to you). After that it is up and running.

I love the fact that it interacts with Ensim. It is also made to manage multiple servers, if ever needed. I have just moved all my clients over and from here on out it will be a fully automatic system. The order page is very slick. We have just set up a blue pay account, and will soon have it integrated with our site.

Not only does it interact well with Ensim, - (which manages the ip-addresses, domains, and service plans), it also handles our client contacts and our support desk calls. I am able to track our support desk calls and find out who still needs trouble shooting issues. Not only that, but once the blue pay account has been integrated with our site, we can do our billing through cydock and take advantage of the independent invoicing system.

While converting our clients I had a few questions about how I should do it, so I called support and to my surprise I got an actual rep that answered the phone - (none of this automated phone service). The customer service was great and all my questions were answered.

There are a ton of good things that could be said as you can tell. The only negative area that could be noticed was that cydock does not see your existing Ensim service plans or client domains. So you do need to enter your existing accounts into the system. But if once that is done it is then a fully automated system.

Come to think about it, I think that their might be a way to import your client info into cydock through mySQL, but that is something I am not too sure about. You might want to look into that a little more.

Over all this is a good product and shows a lot of potential to be a bigger and better application. For the price you can't go wrong to try it. That was why we took the chance and let me just tell you, we are very satisfied with this new product.

I hope this answered some of your questions and helps you make a better decision.

no offense, but how exactly did you find wht and decide to write a review of cydock in your first post?

Offense taken,
I was searching around on yahoo for forums when I came across wht. I searched for Ensim software control panels in regards to some issues with their logo being changed. I saw that on the first page or so there was an entry for cydock. I just thought that I would give my input, since I am now using it. Isn’t that what this forum is for?

I dont think he meant anything by it,, but you have to admit it would seem a bit suspicious that it could have been one of those situations where someone logs in as another user just to support their opinion under another SN,, happens.. i dont think he was trying to say you did it.. but what are the odds. usually first posts are something like.. what is a control panel? is hosting the same thing as webhosting? or something stupid like that and not so specific in nature or out of the blue...

Something i dont like about cydock is it seems that users can use their ensim panel to edit there accounts within ensim, they have to do it through cydock for cydock to recognize the changes.. i would like my clients to use the default ensim for all account changes, etc..

I don't think _i_ will be going with cydock for one major reason


I don't want my customers (and me) to have to remember so darn many usernames and passwords - it's rediculous...

When I get a payment type thing, I want a payment processor where I can just have a link that sends them to a page where they type in their CC info and they are done. - The client info (name, email, stuff like that) will be kept in my own personal databas in a php/mysql form... i feel it's much easier that way

remember so many usernames and passwords, i must have missed something.. please explain...

no, there is only 1 username and password you have to remember for cydock


but that adds 1 to the list of million we already have to keep track of... I don't want to add to the list personally...

I never really thought of it like that - (too many usernames and passwords), but my clients have the same username and password for Ensim, as they do for Cydock. I can understand your reasoning for the contact management, but what about the ip logging and all the invoicing. What else is there other then cydock? Are you guys using something else or your own products.

Also what about the customer call support tickets? Is there other applications/control panels that you guys use for all of this, or do you use a whole bunch of seperate apps?

Originally posted by Lirath
no, there is only 1 username and password you have to remember for CyDock but that adds 1 to the list of million we already have to keep track of... I don't want to add to the list personally...

Each user's CyDock account has the same username and password as they do on the server (Ensim, Plesk, cPanel, etc) The admin can easily set the CyDock admin username and password to the same as the appliance administrator. So it's really up to use how many usernames and passwords you use. As for your payment processing issue, CyDock one up's that. All a customer needs to do is click "view invoice" enter a payment amount and click charge card on file and viola all done;)

Originally posted by RH4U
Something i don't like about CyDock is it seems that users can use their Ensim panel to edit there accounts within Ensim, they have to do it through CyDock for CyDock to recognize the changes.. i would like my clients to use the default Ensim for all account changes, etc..

By editing their accounts do you mean changing things like the email address and password of site administrator? In order to change the CyDock settings from Ensim I would have to modify the Ensim software, which is against their license. Plus then everyone would need a customer copy of certain Ensim files. I couldn't use a cron to check for changes every so often because then if a user changed his information to something else using CyDock it would revert back to his last Ensim change which had not been processed yet. Simply use CyDock to update passwords and email addresses. I do not believe any software similar to CyDock can do what you are asking here.

I watch these forums regularly and am available 7 days a week 8:00am - 11:00pm. Please, if you are unsure about something ask me or a member of my staff. We are here to help you and your business grow.

aNc

rcampbell,

i regret that you took offense when i specifically said that i was just asking a question. unfortunately, many a company has spammed the forum by posting bogus reviews with newly-created usernames, so there is ample basis for reasonable suspicion. i was not impying that you did that, i was merely asking for clarification. please note that i was as quick to accept your explanation as i was to ask the initial question.

welcome to wht and have a nice stay =]

cheers,
paul

Well,, my question is then.. that means customers would need to login to cydock for support,billing, password changes... then would have to log into ensim for everything else such as filemanager, disk space,etc...

This means they have to log into two pieces of software right?
So everytime they want to accomplish something they need to change settings in ensim and cydock and for some things they need to login to ensim alone? Am i right on this?

I am sorry for coming off wrong too. I did not know that companys are doing that. A question for RH4U.

Can't you add links to Ensim left frame? I thought you could do that, and if you can why not just add a link that logs you into Cydock? That is what I am thinking oabout doing. Anyone have any thoughts to adding a AHREF link?

Not a bad idea,,

They need CyDock for support and billing, if they want to keep the same password for both CyDock and Ensim then they need to update their password from in CyDock. You could add a link in the Ensim nav bar to load CyDock inside Ensim so they do not need two windows.

aNc

The exact location is:
/etc/appliance/customization/sitemenu.dtml

And you add something like the following to the file (off the top of my head):

<tr><td>
<a href="https://whatever.com/cydock/supportcenter.cy" target="main" class="menu">CyDock</a>
</td></tr>

I sure wish cydock worked with CPanel and PayPal.

cPanel is supported and PayPal support will be released today.

Does it support Paysystems?

yeaa what about paysystem???

How does recurring payment works? Has the customer to do anything or is it really automated after the initial payment after signup? I do not want to depend on my customer to initiate a quarterly or monthly payment.

Please advise!

Thanks!

Hello,

CyDock now supports cPanel, Plesk, Ensim, PayPal, PaySystems etc...

Recurring billing is done either with a cron or manually running /dir/cydock.cy -auto every day at 12:00am (just a recommended time)

CyDock looks through and bills anyone that needs to be billed for that day. For help with a cron check out our FAQ please.

aNc