Hello

I am new here. I jusr register a new accunt to tell everyone a personal experiences with Pronethosting.net.

nearly one month before, there is a promotion in Pronethosting.net. I bought a windows reseller plan with $25. But this windows reseller has so much serious limite so that my friend can not use there hosting. So I decided to refund my account.

Pronethosting said no problem for refund. They just delete my reseller account, but without sending the refund.

So I opened a ticket to ask why. But the answer is

Hi chao,

I see that the amount of 25$ was refunded as per my billing records. However I will forward this request to the relevant department to investigate further on this. We will update you in a short while.

Thank you
John
Pronet Hosting

Ticket Details

Ticket ID: VNI-191355

Department: Billing
Priority: High
Status: Open

It is quite strange in my paypal accout thete is no such information of refund. I check the "client area", I have found the invoice.

It shows refund on Dec 18, but only refund. there is ref NO.

So I opend another ticket to ask

At least you should give me which account you refund to. This is a must you should do, otherwise how you can prove that you are not cheating.

If you have refund, there should be a ref No,, you can give it to me to verify your honest.

Currently in my paypal account, there is no any information about refund.

Pronethosting just threw my ticket from one department to another. In the end they sent me an email like this








Chao,

We have sent you a refund. We cannot offer you any other information.

Regards,
Pronet Hosting

Ticket Details

Ticket ID: VNI-191355
Department: Billing
Priority: High
Status: Closed


They just refuse giving any information.

How do you think. I have got experiences with refund with other hosting company. For example, hawk host, when they refund my account, I can see the ref No. clearly in their site and paypal history. Not like Pronethosting


Surly $25 is not a lot. But it proves that
Pronethosting is a company cheating his clients and stealing money

to prove the truth, I publish some screen shot

1. screen shot of paypal when I ordered the reseller plan

2. invoice in Pronethosting.net

Transaction list of paypal around Dec 8 , the day pronethosting said they have refund my money.

Transaction list of paypal around Dec 8 , the day pronethosting said they have refund my money.


Have a hobby of signing up and then canceling hosting accounts? :eek:

Have a hobby of signing up and then canceling hosting accounts? :eek:

Not real.

But the Pronethosting.net is the worst in refund

Not real.

But the Pronethosting.net is the worst in refund

Why do you purchase accounts then request refunds? Just wondering from looking at your PayPal.

Why do you purchase accounts then request refunds? Just wondering from looking at your PayPal.

can not be like this.

Pronethosting's windows reseller has so much serious limite so that my friend can not use there hosting. So I decided to refund my account.

Re: Images - Uh, quite the list you got there :D

Quite honestly, that image above that shows the transactions should be made larger, to show that there is nothing above the 13th.

Bold statements to make as well, re: cheating accusations. Does Pronet have an account here so we can hear their side, hmmm.

Re: Images - Uh, quite the list you got there :D

Quite honestly, that image above that shows the transactions should be made larger, to show that there is nothing above the 13th.

Bold statements to make as well, re: cheating accusations. Does Pronet have an account here so we can hear their side, hmmm.

yes, I can not wait any answer from their ticket. I hope the guy of pronethisting will come

Hello

I am new here. I jusr register a new accunt to tell everyone a personal experiences with Pronethosting.net.

nearly one month before, there is a promotion in Pronethosting.net. I bought a windows reseller plan with $25. But this windows reseller has so much serious limite so that my friend can not use there hosting. So I decided to refund my account.
Would it have been wiser to not sign up for an account that did not meet your needs ?

Would it have been wiser to not sign up for an account that did not meet your needs ?

Maybe it would have been wiser, but it doesn't change the fact that the host as a 30 days money back guarantee, and a refund should appear in his Paypal statement. One should not have an excuse for signing up with hosts, and asking for a refund, if one is promised. When offering a no questions asked guarantee, any provider knows there will be people with a lot of time on their hand, taking them for a small free ride. It just comes with the territory.

Sadly, this being a service, a Paypal dispute is unlikely to solve anything, so really, at this point, Pronethosting staff is the only hope still standing.

Maybe it would have been wiser, but it doesn't change the fact that the host as a 30 days money back guarantee, and a refund should appear in his Paypal statement. One should not have an excuse for signing up with hosts, and asking for a refund, if one is promised. When offering a no questions asked guarantee, any provider knows there will be people with a lot of time on their hand, taking them for a small free ride. It just comes with the territory.

Sadly, this being a service, a Paypal dispute is unlikely to solve anything.

I'd still file a PayPal dispute. It would alert the host to a mistake (if they made one) and would let PayPal know that the merchant is potentially fraudulent.

For the record, we would never and have never cheated anyone. We pride ourselves on offering quality, value-priced, honest web hosting services.

In regards to this persons claim, we reviewed our records and feel that we have refunded the payment. We have advised the customer to contact PayPal for any further inquires.

If there was an error and proof can be given to us, we will gladly correct any issue that has happened.

For the record, we would never and have never cheated anyone. We pride ourselves on offering quality, value-priced, honest web hosting services.
Only you said you are,who will believe in you? GOD?


In regards to this persons claim, we reviewed our records and feel that we have refunded the payment.
If you can review the records, why you are always refusing giving the ACCOUNT(paypal email address) you refund to and TRASITION NUMBER. If you offer the two , we can easily to check with paypal who is LYING. I have asked this in the ticket for 3 TIMES. But you have never given them to me with only saying"we have sent". You should know that you are not talking with a child


We have advised the customer to contact PayPal for any further inquires.

I did it and the responses from paypal
1. there is not any refund information about this refund.
2. pronethosting SHOULD give the ACCOUNT(paypal email address) you refund to and TRANSITION NUMBER.
3. Only when paypal has such information above, they can check the truth.



If there was an error and proof can be given to us, we will gladly correct any issue that has happened.

You are not glad. I have received 5 TIMES the same emails like this



Hi,

Thanks for your email. We have escalated your request to the relevant department and they will investigate on this issue.

We appreciate your patience.

Thanks
Joseph
Pronet Hosting

Ticket Details

Ticket ID: VNI-191355
Department: Billing
Priority: High
Status: Open

Pronethosting is CHEATING. RIGHT?

the list of tickets

We cannot determine weather or not there was a refund based on the image you have sent. We have sent the refund already. Any further inquiries, please contact PayPal.

Thank you,
Pronet Hosting


Ticket Details
Ticket ID: VNI-191355
Department: Billing
Priority: High
Status: Pending

If you would like for further review, please contact our support department.

Thank you.

If you would like for further review, please contact our support department.

Thank you.

I have asked this in the ticket(support department) for 5 TIMES NOW. The answer is always the same---"we have sent".
Will you help me to ask again?

and by the way. What I need now is not to refund again. I wander who is lying. As you said you can see the refund record,

PLEASE!!!!!!!
just COPY and PAST
the ACCOUNT(paypal email address) you refund to and TRANSITION NUMBER.

NOT so DIFFICULT, right?

Please review the following details as to what we have found:

11/21/09 - Account was purchased

11/23/09 - Payment was disputed and amount was removed from our PayPal account back to your account.

12/7/09 - You have submitted a cancelation request

12/8/09 - Account terminated and refund sent. PayPal protected us by not allowing us to refund the same transaction twice.

Based on this information we have already refunded your payment.

Please review the following details as to what we have found:

11/21/09 - Account was purchased

11/23/09 - Payment was disputed and amount was removed from our PayPal account back to your account.

12/7/09 - You have submitted a cancelation request

12/8/09 - Account terminated and refund sent. PayPal protected us by not allowing us to refund the same transaction twice.

Based on this information we have already refunded your payment.



PLEASE OPEN YOUR EYES AND SEE MY QUESTION CLEARLY

I WANT
1. the ACCOUNT(paypal email address) you refund to
2. TRANSITION NUMBER

What you wriiten above can not have third part reference.

Now, I just make all my paypal history to show who is lying.

I have stop my hope for getting my money back.

What I will do is just telling my story to everyone and I insist that

Pronethosting.net is cheating. It has stolen my money

This is my final post

Is it possible ?
that by paying by paypal and creating a subscription through paypal some confusion has been created ?
Maybe both parties and PayPal could check that out.
Maybe the OP could change the record a little by asking:
'please confirm refund was sent to abc@123.com[OPs PayPal email]'.
I'm sure it's easy to send refunds to 'the wrong email', [if I can do it, anybody can].
Perhaps the Host could give the OP a 'ref. No.'

If both parties start to show equal respect to each other, they may not only start to talk to each other, but maybe even listern to each other.

The both actualy [seem to] want this resolved.

Till now I knew the truth, Pronethosting has told me the account they refund to. They have refund the money to a wrong paypal address which does not belog to me.

And till today, Pronethosting has refused me for giving the TRANSISTION number for 8 TIMES. Everyone can know WHY


Here is Pronethosting's last ticket answer, afterwards they just baned my eamil address



Due to privacy reasons we cannot give you any additional information. If you feel there is an error, we encourage you to contact PayPal.

Regards,
Pronet Hosting

Ticket Details
Ticket ID: VNI-191355
Department: Billing
Priority: High
Status: Pending


Here is my answer, but Pronethosting refused to accept

It is your error. You have refund the money to a wrong account. It is clear. So your should correct the error.
Why you make an eeror, I have to use my time to correct it. You think it is faire.？

Till today, you have not given any evidence to prove you are not lying. Everyone see the fact will feel the truth.
Maybe it is just the service level of Pronethosting.

Ok, I just think myself my 25$ has been eaten by a pig whose name is Pronethosting. Do you agree？


SO, can I have such a conclusion that Pronethosting is CHEATING？

So I just regard my 25$ has bought a very CLEAR REVIEW of PRONETHOSTING

Pronethosting.net is cheating. It steal the client's money everyday

We refunded the payment to the email address that it was paid to. Additionally, we have explained to you numerous times that the refund transaction contains the SAME transaction id as the original one. This is because there was a dispute by the buyer regarding the original transaction.

We have done nothing wrong.

Please understand the following facts:

1. We refunded the payment to the original PayPal account that it was paid from.
2. The refund transaction ID is the same as the original one since there was a dispute.
3. If this was not YOUR paypal account, then why would we be refunding you in the first place?

We refunded the payment to the email address that it was paid to.
You are lying, you have refund the money to a wrong paypal account. I have already shows the screen shot of my paypak count. But you have always refused to show anything except saying without any evidence


Additionally, we have explained to you numerous times that the refund transaction contains the SAME transaction id as the original one.

When?Where? lying again. You have all the tickets in your server, please show it. In fact, you have never said this


This is because there was a dispute by the buyer regarding the original transaction.

We have done nothing wrong.

How can you say you are not wrong. At least, you have used a wrong paypal count.


Please understand the following facts:

1. We refunded the payment to the original PayPal account that it was paid from.

Do not lie again. No mater what happens, can you show us the screen shot of
1. 25$ into you accunt.
2. 25$ out you accunt.
That is EASY to show your honest. But you have never done. Is there some secrets? You have refused me for 8 TIMES


2. The refund transaction ID is the same as the original one since there was a dispute.

3. If this was not YOUR paypal account, then why would we be refunding you in the first place?

I have never received you refund, where is the first one. Please show the 25$ out in you paypal account.

To prove my honest, I have already showed all my paypal history here. Think about YOU

Please see attachment.

Please see attachment.

If the payment was refunded to the buyer, the status should be "Reversed" not "Removed".

If the payment was refunded to the buyer, the status should be "Reversed" not "Removed".

And on top of that, a "temporary hold" is not a refund.

Please see attachment.

If the payment was refunded to the buyer, the status should be "Reversed" not "Removed".

And on top of that, a "temporary hold" is not a refund.

Ouch!
I'm sorry but i don't but much to say but this is getting better.
:popcorn:

I'am new here, but even I can tell that pronet stole money from rusuv. Why? Because of refusing give this details:

1. ACCOUNT(paypal email address) refund to
2. TRANSITION NUMBER

Thanks for thread, WHT'rs now know that pronet don't make money back.
WHT admins should disable pronet's account.

Please see attachment.

See, you are lying.
If you have refund, the status should be "Reversed" not "Removed".

I realy made a dispute at the beginning, because when I ordered the pakage, after I paying the money, the Pronethosting.net said I have not paid. I was not able to login in the account in Pronethosting.net. So I opened a dispute in paypal and also opened a ticket in Pronethosting.net to tell them the probelm. (How can it be like this, there must be some bug in their billing system. The billing system is not stable and less of security)

After several days, the Pronethosting have found their error, they opened my account. So I stopped the disput and the money has already paid to proneting.


So the fact is that the Pronethosting has never refund me.
But Pronethosting said 8 TIMES they have refund in the ticket and has refused giving evidence.

If Pronethosting only made error, it does not matter,everyone can make errors.

But Pronethosting refused giving any cooperation to the client to solve the error and had a very bad attitude to the client. Sometimes they even put their errors to me, that is not acceptable for me.

So I conclude that

Pronethosting.net is a cheating company.

Am I right?

by their refusal to come clean..pronethosting.net does look like a unreliable company...

comeon ..with 25$ of customers money u go ahead & build ur empire. haha..pronethosting.net is disgusting

by their refusal to come clean..pronethosting.net does look like a unreliable company...

comeon ..with 25$ of customers money u go ahead & build ur empire. haha..pronethosting.net is disgusting

It still refused refunding my moneny, even it has proved themselves that they are lying.

Don't know but i still have a account with them. All I paid is $4.95 for the first year and it works well for my blog.

I just want to see what is the Pronet reply right now .. Also, customers searching for feedback of Pronet will be choked seeing such thread !

Also, a question for the client in this case, do you register each day with a new hosting company just to see if they refund money ? Cause on the screen shot you sent, it's clear there GoDaddy, Pronet and many other hosting companies !

Also, a question for the client in this case, do you register each day with a new hosting company just to see if they refund money ? Cause on the screen shot you sent, it's clear there GoDaddy, Pronet and many other hosting companies !

I have used the hosting for several years and I have only the experiences with Hawk, Host nine , downtwon and pronethosting.
For hawk , downtwn and host nine, have a very good service for refund. They can refund your money with any more words.

Comparing with them, pronethisting is really BAD!

When you ordered the refund, you have to answer some strange emails. The refund is very very slow and then they steal my money .

I just want to see what is the Pronet reply right now .. Also, customers searching for feedback of Pronet will be choked seeing such thread !

After they put the screen shot of their paypal, They just refused to giving any explications

We have advised the customer multiple times that since the payment was disputed we cannot take any further action. The amount of the transaction was applied back to the customers account. Additionally, we have checked with our PayPal Representative and they have also confirmed this fact.

We have been very open about this situation and feel we have done everything to satisfy the situation. If the customer feels that we did not properly refund the payment, they may contact PayPal for further information.

Again, anyone reading this thread; we did everything properly regarding the situation.

We have advised the customer multiple times that since the payment was disputed we cannot take any further action.

The screenshot showed it as a temporary hold (following a dispute), if you then clicked the refund button - a screenshot would now show a refund. It would go a long way to clearing the air around here if you put one up. :)

Payment has been refunded - Please see attachment.

The funds were reversed back to our account over the last few days. Today we reviewed our account and saw that the funds were placed back on our account. Due to this, we gladly refunded this payment.

Payment has been refunded - Please see attachment.

The funds were reversed back to our account over the last few days. Today we reviewed our account and saw that the funds were placed back on our account. Due to this, we gladly refunded this payment.

The refund has refunded, BUT

1. It was not done in the last few days. Pronethosting has refunded TODAY(see attachment)
2. Pronethosting refund, not because Pronethosting have reviewed Pronethosting's paypal data, but because I have published the facts on WHT. If I only used Pronethosting's ticket system, I won't get any refund
3. From the begining, Pronethosting has never refund twice as they sais before, you have only refunded on today. So what Pronethosting said before is just lying.
4. Pronethosting do be able to offer the screen shot to your client. but at beginning , Pronethosting said, due to the internal polycy, you won't do it and refused me for 8 times. Clearly, Pronethosting were lying
5. Pronethostingrefund has lasted for 50 days, this is a very bad service that can not make anyone be happy.
6. I have used so much time to solve the problem, but Pronethosting has never applogized.

this is the screen shot of my paypal account. It shows cleay the refund DATA. It is a fixed evidence which indicates,

WHAT PRONETHOSTING SAID BEFORE IS LYING

Rusuv,

If you read their post, they state they reversed the payment today when they realised that Paypal had decided in their favour (which is why the temporary hold would be reversed).

The refund has refunded, BUT

1. It was not done in the last few days. Pronethosting has refunded TODAY(see attachment)Re read what they ACTUALY said.
2. Pronethosting refund, not because Pronethosting have reviewed Pronethosting's paypal data, but because I have published the facts on WHT. If I only used Pronethosting's ticket system, I won't get any refundYou can mind read ?
3. From the begining, Pronethosting has never refund twice as they sais before, you have only refunded on today. So what Pronethosting said before is just lying.I didn't notice them say they refundedyou twice, but I'm human and may have missed it, anychance both parties and even PayPal are human ?
4. Pronethosting do be able to offer the screen shot to your client. but at beginning , Pronethosting said, due to the internal polycy, you won't do it and refused me for 8 times. Clearly, Pronethosting were lying More likely they have broken their own[internal] rules to try to deflame this thread, but I'm only guessing, I do not know, or claim to know
5. Pronethostingrefund has lasted for 50 days, this is a very bad service that can not make anyone be happy.A full refund in 50 days is pretty much the norm for this industry
6. I have used so much time to solve the problem, but Pronethosting has never applogized.Your time, your choice, and I'm not sure what you expect Pronehost to appologise for ?


Most importantly, glad it's now resolved, I recommend both parties move forward and let this thread die a natural death.

Then SUDDENTLY they refunded them today only after such thread ? Then, like you say they ARE HUMAN, they did refund it just today cause of this thread making them loose so much clients ;)

Then SUDDENTLY they refunded them today only after such thread ? Then, like you say they ARE HUMAN, they did refund it just today cause of this thread making them loose so much clients ;)

You are right

I have had similar issues with paypal where they put money on hold during a dispute. If the web host wins the dispute, then the money is released. The dispute can last up to 60 days!

The web host may have THOUGHT the payment was reversed when it wasn't.

I am glad things have worked out for everyone involved.

I have different experience with Pronethosting.net. I was kinda irratated when I received a billing from cool handle of which I have no knowledge of. I contacted cool handle and they say that they are sister company. I canceled my account because it is not just right when you are billed from a different host without prior notice.

Their cancellation process is also tedious because you have to answer first their other offer. If you will not respond they will keep on billing you. I have already stated in their cancel form that I want to cancel immediately.

So think about it if you want to go with Pronethosting or Coolhandle.

To clear the record:

1. All customers we're notified prior to our name change. Additionally a press release was sent out to over 600+ news outlets (including this forum) about our name change.

2. All customers are notified multiple times prior to being billed.

3. Our cancelation process and policies are documented in multiple areas on our website.

If there was any confusion, we have 24x7 staff that did gladly assist you.

I did not received any emails. There is documentation but I'm talking about customer ease during cancellation. I only want my account canceled immediately and not wanting any offers.

PNH - Sorry to bring this from the graves of evil, though, is it true your company misleads and spam's clients telling them they can get a better deal from their domains/sites?

Could not help but read:
they send spam by checking domain owners e-mail claiming they can help you get more money from your siteon a very intersting website :)

lesson to learn PTH
hope you do the business the right way
wow thanks to WHT for this platform for discussion.

I did not received any emails. There is documentation but I'm talking about customer ease during cancellation. I only want my account canceled immediately and not wanting any offers.

My experience with Cool Handle was a bit similar to Sakto's.
I tried to cancel my account a few days before my first year was up using their method, including checking the box for:
"Do you give us permission to terminate the hosting account above as soon as you submit this form? "

In response I got a request for more information as to why I wanted to cancel. Unfortunately I didn't see this right away as I left town for a few days and I also didn't realize that initial payment was made via a paypal subscription, which had paid 2-3 days after my cancellation request.

I responded asking again to cancel and please refund my erroneous payment and received a response offering me 2 free months to stay.

I again declined and HAD ZERO RESPONSE!!
They completely ignored my followup requests after that and kept my money (and my account open). Maybe I could have disputed it with paypal, but I think I looked at that and found it didn't apply to subscriptions -- I forget.

Anyway I have since canceled the subscription so it won't accidentally pay again and I'll use the space for some miscellaneous junk for the remaining time.
But there is no way Cool Handle will get another dime out of me nor will I recommend them to anyone.

feeling bad for You. They should refund your money.

So much hassles hosting with their company, i'll avoid them :S

PNH - Sorry to bring this from the graves of evil, though, is it true your company misleads and spam's clients telling them they can get a better deal from their domains/sites?

Could not help but read:
on a very intersting website :)

This if false. We have NEVER done this. If you have proof, please post it.

I tried to cancel my account a few days before my first year was up using their method, including checking the box for:
"Do you give us permission to terminate the hosting account above as soon as you submit this form? "

In response I got a request for more information as to why I wanted to cancel. Unfortunately I didn't see this right away as I left town for a few days and I also didn't realize that initial payment was made via a paypal subscription, which had paid 2-3 days after my cancellation request.

I responded asking again to cancel and please refund my erroneous payment and received a response offering me 2 free months to stay.

I again declined and HAD ZERO RESPONSE!!
They completely ignored my followup requests after that and kept my money (and my account open). Maybe I could have disputed it with paypal, but I think I looked at that and found it didn't apply to subscriptions -- I forget.

Anyway I have since canceled the subscription so it won't accidentally pay again and I'll use the space for some miscellaneous junk for the remaining time.
But there is no way Cool Handle will get another dime out of me nor will I recommend them to anyone.

Please note that emails are sent to customers regarding their upcoming billing in the following intervals: 30 days, 15 days 7 days, day-of. Additionally, there is a large notice in customers client area telling them about the upcoming payment/renewal.


All of our policies and processes are documented in our terms of service. When a customer requests cancelation, we attempt to remedy any issues they may be having. If they still insist to cancel, we of course do so.

Please note that weather or not a customer decides to stay with our company, we use the date that the original cancelation form was submitted as a baseline date.

My experience with Cool Handle was a bit similar to Sakto's.
I tried to cancel my account a few days before my first year was up using their method, including checking the box for:
"Do you give us permission to terminate the hosting account above as soon as you submit this form? "

In response I got a request for more information as to why I wanted to cancel. Unfortunately I didn't see this right away as I left town for a few days and I also didn't realize that initial payment was made via a paypal subscription, which had paid 2-3 days after my cancellation request.

That's a shady business practice if I've ever heard of one. You submit a cancellation and even give them permission to delete your account and then they email you later to try and convince you otherwise? Why not prompt you immediately when you fill out the form? Oh, that's right because they know that email is far from a sure-fire way for a customer to see that they are still going to be charging you even though they know you don't want them to.

When a customer requests cancelation, we attempt to remedy any issues they may be having. If they still insist to cancel, we of course do so.

Sorry man, but that is a horrible response. When a customer fills out a cancellation form and even CHECKS a box stating "are you sure?" before hitting submit that should be the end of it... no ifs ands or buts. This kind of crap is the thing companies like Comcast do to bilk unknowing and unwilling customers out of millions every year. It's a billing scam plain and simple. You know well like we all do that emailing customers is a horrible way to ensure a response seeing that the average person receives hundreds of emails a day. In my opinion you bet on that and keep a small fortune as many of your customers don't notice until it's too late.