anyone having problem with atwebhost.com as my server is more down than up.

I dont know but their site loads fine for me!

their site load fine here but not my server.

Maybe your server is down?

Originally posted by WebHozt
Maybe your server is down?
Could be....;)

What's the server's IP and we'll test it from our locations.

Originally posted by mdd4j
their site load fine here but not my server.

This has happened to me many times. It's because their on a different switch than most everyone else (so I was told) and usually when something cuts out it's not them, but it's our servers, atleast mine.

I did manage to phone them but it took them about 60 minutes to reboot the server

I had problems with my server being down for the entire month that I hosted with them...needless to say I no longer use them.

down for an entire month? :eek: :eek:
ouch!
i just recently had a look at them, and got a quote, but decided to take a dedicated server in europe.

best regards,

LOL

no it was not down for the entire month, I meant that it went down almost every day the entire month.

My personal experience with atwebhost is that the support is OK but the server uptime's are not very good. Server has been inaccesible at times and such and connectivity probs.

[REMOVED]

sounds everything else than good ...
till now i only heard of positive feedback from their costumers ...

Nevermind, just checked and they did bring the server back up. Looks like Asher just forgot to email me. I've been busy, so I didn't check till just now :D

Sorry Asher, thanks for your help. Would have been nice to get an email with the cause though. If it was software related, I'd like to prevent it from happening again.

nice to hear tazzman :)
anyone else with experiences with them here?

Originally posted by BiGWill
till now i only heard of positive feedback from their costumers ...

really? from whom?

many, have a look here in the forum in previous threads ...

Well, their semi-ded thing was horrible. I blame the resellers on the box. Though I can blame them partially because they're supposed to monitor it etc... but I can't say I'd ever use a reseller account again.

I have a box with them, and a box with nocster. Toying with the nocster one now (I need to upgrade the ram before I really toss anything on it; 256mb is just not sufficent)

The ded server I have with @webhost don't have much problems at all, sometimes, some connectivity issues come about but not very often. When they do happen though, I've been down for a few hours at a time which just don't look good.

The support is ok, but it could be a lot better .... James is the guy I deal with the most, and he installed things for me (gd lib, mod_gzip) and that was nice of him.

I think @webhost has some areas that need some work, better lines mainly and some more support/tech staff. I get 19-22 hops from my house to the box, where on the box I got from nocster I get 9-12 (a lot better) and the pings to nocster are 130ms-160ms where the @webhost one is 190ms-250ms (I'm on dialup so .... :P)

Originally posted by BiGWill
anyone else with experiences with them here? [/B]

All I would suggest would be do not let their support techs near your machine, and you'll be fine. :)

A remote "linux guy" upgraded our kernel for us and crashed the server. And that's where it stayed for 3 days until we gave up, moved those clients to Plesk and cancelled the server. "we've contacted the NOC" was all we were told, but the server was still left dead in the water and nobody was going to fix it.

Asher should stick to getting Hostcharge into gear.

Cheers

Gary

Well, I've just lost my high hopes for atwebhost. My server crashed yesterday afternoon. After a lot of messages back and fore it came back up in the early evening. All seemed fine. But today when I go to access the one site I have on the server, I find it is down. As a matter of fact, the whole of http is down (so much for their system monitoring, as I know for a fact it was down for at least 3 hours before I contacted them).

I though that it was probably just apache acting up, so I try to access WHM. Hmmm, joy, whm seems to have disappeared too, al I get is 404 error. OK. let's SSH in and have a look what's going on. Hey, my password is no longer recognized. SSH is running, but my password has somehow been changed. Is it a hacker? Who knows, but the server hasn't been up long, has a firewall and bastille up and running and isn't attracting much attention as there has only been one site on it, and that has only been there since yesterday. I also just updated all the system software. Submitted a high priority trouble ticket 2 hours ago. Still no response, even though it is US business hours and I certainly can't think of a higher priority. I refuse to phone them as it's international and would cost me a fortune.

Could be the whole OS is simply fried, but then I don't see how SSH is still running. Doesn't look like anything else is.

I had very high hopes for atwebhost as I have spoken with Asher many times in the past. Depending on their ticket response time and their answers, I might find myself cancelling the server, even though I've only had it for days.

I was more impressed with my UGC server, and that means a lot.

:bawling: :angry: :bawling:

Originally posted by Tazzman
I had very high hopes for atwebhost as I have spoken with Asher many times in the past.

Yep, Asher and I go back over 12 months but like anything, business is business. Ours was a shocking experience. Grabbed a semi-ded to get some folks who wanted Cpanel up and running...the server was offline more than on. Accepted an offer for a dedicated server, which was online more than off...because of the 5 days or so it took to get a kernel upgrade request answered. :)

I would have preferred that the kernel upgrade had been ignored, as a remote tech crashed the server and took off for the weekend. A few days later, after plenty of assurances that the NOC had been contacted to fix it (and the remote tech popped back up on after a day or so with a "I'll look into it now")...the server was out for the count and nobody was answering email until we sent a cancellation.

We're a pretty low maintenance client. Most of providers never hear from us. But I had to contact Asher 3 to 4 times a day for problems at their end...then to be told we were treating them like slaves. I said...just keep us online is all we ask.

We'll rarely speak bad of a provider, but this lot cost us a few clients and twice we had to move a few to Plesk (who are now happily enjoying free hosting for life, my treat). I can accept any and all problems that unexpectantly crop up and so can our clients, but the communication and a resolve has to be forthcoming eventually.

Regards

Gary

my box is down again ............ :bawling: :bawling:

4 hours and still no reply. Looks like they'll be receiving an cancellation email from me later on today. For somebody who advertises as semi-managed, 4 hours on a high priority issue is simply unacceptable. I could put up with it if they didn't advertise a high level of service, but seeing as that's how they try to sell their business, they should offer it too. Could it be Asher is the only one handling support? I believe he lives somewhere in Asia (I could be horribly wrong), in which case he lives at completely different hours that the US clients.

Hello,

I have to intervene here, I usually don't but this time I do have to.

First of all, I am not afraid of admitting that our semi dedicated server which is gone now-- had a lot of problems due to monopolistic clients and mismanagement on our part.

Secondly, as far as outages go we are well aware of the problems our network is facing and I can assure all clients/prospective clients that we are working on fixing those as we speak. We have secured new contracts with new bandwidth companies and are working to implement them as soon as possible. We tried to stablize our network with our current upstream provider but trying to convince them to accomodate us properly was like trying to convince a donkey to not bray. So you can guess that didn't go very well :rolleyes:

@Webhost faced the same problem that almost all companies on this board have faced and that is rapid growth, the number of our servers has literally quadroupled over the past few weeks and we have tried to accomodate our clients by providing the best support we can. So you will hear good things about us and bad things as well, bad things being in the minority. One unsatisifed client will scream louder than 500 satisfied ones.

I would like to end my post by saying that @Webhost is working very hard to solve the problems we are currently facing and we will have a resolution very soon. Every company has their fine share of problems and we have ours. To err is human. If you have any questions about our company please feel free to email me.

All the best,
Ashar.

One unsatisifed client will scream louder than 500 satisfied ones.Yes, and I can scream pretty loudly, just ask Petr from FDCservers after his company seriously let me down after months of service ;)

Originally posted by Tazzman
Yes, and I can scream pretty loudly, just ask Petr from FDCservers after his company seriously let me down after months of service ;)

Tazzman,

I was looking at your ticket earlier but I cant find it now, I wanted to follow up on it saying that I'll put you on a new server because evidently your old one has problems.

Whats your ticket number again.

Ashar.

Hello,

For the record, there was no issue with the kernel upgrade itself. The NOC reported to me that the server was up and running. I used an official Red Hat kernel (not a custom compiled one) which works beautifully on several other boxes that i've upgraded using that same exact kernel. I have no idea as to why it never came back onto the network.

3DE43376

Thanks AshAr :)

P.S. what's the name of the ticket system you use? I quite like it and might implement if myself if it's free :D

Originally posted by Tazzman
3DE43376

Thanks AshAr :)

P.S. what's the name of the ticket system you use? I quite like it and might implement if myself if it's free :D

Responded to you, and our ticket software is inverseflow. Its great :)

Ashar.

Originally posted by ^Kyo
So you will hear good things about us and bad things as well, bad things being in the minority.

I hope so Asher. I know you're dedicated to what you're doing, but you simply couldn't deliver in our case so I've voiced my opinion on that (and am only going to do it the once).

All the best with the rest of your works.

Gary

I don't know, I have not had many problems with them at all. Support is ok, the network has been ok for us and the server has been ok so i'm happy so far...:D

I have a server at @WebHost and it has been great so far!

I've been with them a couple of weeks (trying them out) and the uptime has been pretty good. I will say that I did submt 2 help desk tickets shortly after I got set up, and I still haven't had any response from them. Its a good thing they were just minor questions!

EDITED

What providers are you moving to Ashar?

ask when :D