my server is down

anyone else having this problem

Looks like a subnet issue.

Cuase this other client I found in this other post:

http://66.111.49.71/

They are up, just others aren't.

They must have tripped on the switch.

yes.... for about 15 minutes now.

Yeah, 66.111.36.100 is down too. Did they not advertise 24/7 Telephone Technical Support in the begining? Now when you call the message says M-F 9am-6pm, that does a hell of alot of good.

- David.

what number did you call? i just called them and they answered. they said it was another DDOS attack and that it would be another 45 minutes to an hour before the network's back up.

sounds like a great place to have servers on.... unitedcolo.

18889939339

first law of using a newbie budget service provider: put their number in speed dial

LOL

bjn - what number did you call? I called the number on the website (18889939339) and got an answering machine.

And thanks for posting the info about the dos attack. It helps knowing why it's down.

that's the same number i called. pressed '2' to talk to tech support.

u know whats funny? it just hit me... (i had a blonde moment, sorry... lol)...

if i email support@unitedcolo.com

it won't do squat... cuz their site is hosted in their datacenter... lol... and if their datacenter is whacked, then how/why would the email be delivered?

lol... and i had actually emailed them

lol

c... atleast i'm smart enough to have my email handled by my servers directly in verio's datacenter... 100% uptime... n all... if u guys wanna know how to get a site(s)/email hosted with 100% uptime (for less than $60/month), msg me... not large sites, but small stuff... hehehe... (note: this is not a sales pitch for myself, as this suggestion would not make me a dime... lol...)...

cuz i value my email more than anythin'... u guys know how it feels to lose email, right? :(

Originally posted by netdude
u know whats funny? it just hit me... (i had a blonde moment, sorry... lol)...

if i email support@unitedcolo.com

it won't do squat... cuz their site is hosted in their datacenter... lol... and if their datacenter is whacked, then how/why would the email be delivered?

lol... and i had actually emailed them

lol i think we should email them anyway, when their network is back up they'll receive the email... iirc "downtime" starts from the time we report it, not from the time it goes down...

I called and got the answering machine that tech support is only available Mon-Fri 9-6...which is not making me feel good right now. :(

I am assuming that emergency tech support is available 24/7 since someone spoke to a human being today. However, when I think of 24/7 I think someone is always there.

I am wondering if no one is there on the weekends and someone is "on call" for emergencies - and they have to physically go to the datacenter, which involves travel time.

I intend to get clarification on this issue when they come up.

this downtime lasts more than an hour, i soooooooooo gonna b *standing there with a bat*

lol

make sure ya send em an email so that they can give ya a discount.. ;-) and ask for it.

I just sent the email and definitely asked for the discount and information on what happens if I need support on the weekend.

I just talked with them. They said they are looking to bring things up in about a half-hour.

I did not ask about the other issues - cause I want my server up! :bawling:

The tech lives near the data center. So if there is a problem the tech can get there in a really short space of time. I thought something was wrong with my server last weekend, and the tech was there in less than 15 minutes.

So hopefully this too shall pass.

In the mean time, what does everyone do about the ssh access and limiting liabity by allowing access?

I notice that quite a few people here do allow ssh, so I am wondering how and if you are able to set the permissions to limit damage that might happen?

I swear this happens every time I work an all-nighter.

Sorry guys! :dgrin:

The real question is: Is it really a DDoS attack or is it just an excuse to cover someone's stupid mistake.

The tech lives near the data center. So if there is a problem the tech can get there in a really short space of time. I thought something was wrong with my server last weekend, and the tech was there in less than 15 minutes.

You mean their data center is not manned 24/7/365?

they're back, apparently

yep, it's back for me too

I wonder if this means I should use UnitedColo only as a mirror server that I can switch away from whenever it goes down, rather than hosting entire websites on it...?

IV. Uptime Guarantee

In the event that our network is inaccessible for more than one hour during any thirty (30) days period, UCG will reimburse a maximum of twenty (20) percent of each customer's monthly account invoice. Network uptime includes functioning of all network infrastructure including routers, switches and cabling. Network downtime exists when a particular customer is unable to transmit and receive data and UCG records such failure in the UCG trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data.


I thought it was 20 minutes not an hour...or am I just remembering incorrectly?

How long was the downtime?

Originally posted by pmak0


You mean their data center is not manned 24/7/365?

Since I don't work there I really wouldn't know. But when I did have a problem, when it was on the weekend. Someone was there to help, and they were there right away.

From that experience I assume they have full support on the weekend, and when I needed it, it was there and the response time was fast.

Hope that clearified that a bit.

We have a couple machines at United right now, and a half dozen elsewhere.

Our server monitor app SMS'd me at 7:37am Pacific time today about the outage.

It _just_ came back up.

So that's 2 hours for anyone else who's counting. ;)

Update:

Just got an e-mail reply back:

Dear Valued Customer,

Our apology for the problem this morning. Your server is back up now. One of our "$49 server" customer was using his box to infect servers on other networks with a backdoor virus that apparently corrupted his server as well as sending out a massive amount of useless UDP packets that eventually overwhelmed our two core routers. Our engineers has diabled this server and its IPs block to prevent further problem.

Thank you for your patience and continuing support.

Best Regards,

Customer Support Team
United Colocation Group
www.unitedcolo.com

but remember..

"Network downtime is measured from the time the trouble ticket is opened by a customer to the time the server is once again able to transmit and receive data."

You have to have submitted a ticket when it began for the "clock to start ticking".

--Ben

How do you submit a ticket, anyway? Is it just done by e-mailing support@unitedcolo.com?

> One of our "$49 server" customer was using his box to
> infect servers on other networks with a backdoor virus
> that apparently corrupted his server as well as sending
> out a massive amount of useless UDP packets that
> eventually overwhelmed our two core routers.

Perhaps they should put the $49 servers on a separate subnet or something, so that they can't affect higher-paying customers as much. I would think that this group of servers would be associated with a statistically higher incidence of network attacks.

Originally posted by jstanden
One of our "$49 server" customer was using his box to infect servers on other networks with a backdoor virus that apparently corrupted his server as well as sending out a massive amount of useless UDP packets that eventually overwhelmed our two core routers.

If one server can "overwhelm" TWO of their core routers, then something isn't configured properly.

100BaseT ethernet can only send so many packets per second....

hrm.. so let me get this straight.

To file for a refund, you have to go to their website and fill in their form, which will no doubt be down while they're under a DDoS attack.

So your time starts when they bring the website back up and the attack is filtered?

Hrm...

Cya,
Cloak

I'm not sure if someone else mentioned the reason why it was down... I'm too lazy to read through all the posts, but anyway. UnitedColo was down because of a massive dos attack (again). Downtime usually lasts an hour (takes them this long by the looks of it to get the hosts filtered out) from my experience with UnitedColo. Sad what the world is coming to these days.

PsXDnS

I just wonder how much these DOS attacks are going to cost them / month if people start monitoring their servers...

There must be something that can be done.

I'd want to know how much it costs them with their upstream providers everytime this occurs.