A few weeks ago, I signed up for a webhosting account with Whizhost to host a growing free virtual pet site that some mates and I were working on (matrixpets.com). I was pretty happy with Whizhosts speed, uptime and their Support was fast and direct. There was only one bad instance I recall, when the Mysql server connections were maxed out. And this was certainly not due to my site as it was a period of low activity as it was night in the US. The site I had had at its lowest around 2-3 users online and 1 or less Mysql Thread running at any one time. At its peak maybe 30, with 7-8 max at any one time (that I was aware of, and I was keeping track). After a while of being happy with the service, which I would still recommend for low user sites, my hosting account was closed to what was described as having my DB connections to high. Sure they may have been higher then any on else’s on the server, but they also said that it was crippling the server. Well when the incident with the Mysql connections being maxed (not by my site) the server was still running fine and fast, so I remain sceptical as to that reasoning. Although to raise these questions is not in my nature, the purpose of this post is to ascertain weather or not i can receive a refund, and where i stand (personally i don’t think it looks very good.) I’m 16 and AUD$200 for a weeks hosting isn’t exactly spare change for me. They cancelled the account before the 10-day cooling off period (i don’t know if that counts, it’s an Aussie thing) and they offer a 60-day money back guarantee, which probably doesn’t apply now either :(. But as the situation goes, I spend enough time coding the game to spend another bucket full of cash on a new host, fortunately we still have an old host to reply upon (which is way less then inadequate). As i said i am back on the old host now, which is very slow due to the ammount of sites they bundle on to their servers and they dont seem to have any problems with my sites traffic, and i have a friend who ran some pretty heavy scripts on Whizhost.

,Mathew

Do you still have access to your account at whizhost or did they say you have already violated the TOS? If they didn't notify you of a tos violation, you may be able to get a refund using the 60 day guarantee (as long as you are within 60 days of course ;))

well the 60 day guarentee finishes around 40 days from now... they closed it before they emailed me. I had to email them asking why before they told me:

Mat,

The connections to your DB have been extremely high, it is so high that it outnumbered all other connections made by other clients and thus crippled the server. Therefore your account has been terminated as per our TOS that you agreed to prior to signing up.



"Khaless" <#######> wrote:
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> Attachment:*
> MIME Type:*multipart/alternative
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> I can no longer Log in or access any of my sites. I have only been on
> Whizhost for a week, and was so far quite content with its services.
> What has Happend?
> my account is/was ####.
>
> Mathew,
>

Ask them politely for a refund?

i asked them for a refund on the 14th of this month.. 10 days agom and they have seemed to ignore it. oh well, i will ask again. Thankyou for your help Mate.

they said i was using 'thousands of connections per second to MySQL', and tough luck.. well i dont know were they pulled those figures from seeing that their Mysql server accepts Max 200 connections, and i dont know how i would make sumthn to connect 1000 times per second, and at the peak times when i check the mysql processlist it said my user only had 7-8 processes. They also said 'Tough luck'.