I am trying to install Perldesk and encountered some problems and appreciate some help.

I understand that you need to use a little script(scheck.pl) which is included with perldesk to check whether the following is installed on the server:

- Perl/ MYSQL
- Perl Modules
DBI, DBI::MySQL
MIME::Tools

I would like to know the following:

1)When I unzipped it, the scheck.pl file is missing, where can I get it so that I can check the modules requirements on the server? I have download it from other places but that also did not have the scheck.pl file in it.

2) Can I install the Perldesk software to www.domain.com/cgi-bin/perldesk/files and will it work?

Thanks

May want to check this site and this link for some pretty good self help.

http://forum.rackshack.net/showthread.php?s=&threadid=11941

Good luck!

:stickout:

Thanks ZiCmaN for the link. I checked using perldiver.pl and all the modules are in order.

When I run install.cgi I get the following error:

-------------------------------------------------------------
: Error

Could not connect to the help desk database
--------------------------------------------------------------

From the install.txt it says:

"Set the mysql connection settings in the conf.pl file"

How do I set it? Anyone knows?

Oh my bad %^@?? Okay got it to work after editing the conf.pl

Regards

Does anyone knows how to set it so that "staff" has the same privilege rights as "admin" to close a trouble ticket?

Everything works fine but just want to confirm from those that had experienced using it whether I have set up the Perldesk correctly as I find it unusual that only "admin" has the authority to close a ticket.

Sorry guys, after playing with it for 20 minutes, ...."staff" does have the authority/privilege as "admin" to close/open a ticket under "Open(Unresolved), Closed(Resolved), Hold(In Progress)

Regards

Glad it worked for you!

:stickout:

Thanks ZiCmaN for that important link without which I could not have pinpoint the problem. I forgot to create a "perldesk" database in MySQL and after doing that, it worked without problems and it was just configuring the settings in "admin" to suit my needs.

Regards