Well it appears my provider has been disconnected due to non payment and the DC is telling me that i need a court order or sepena to stop them wiping the data, due to be done on wednesday.

Any advice or know where i can get one?

David

Depends which location - but either way you really need a solicitor / attorney to submit an application on your behalf to the reciever (which in this case would be the DC).

Is this colocation or rented dedicated servers?

i belive that the company im with is co-lo

its hosted with softlayer

Colocation is when you physically take the server to the DC and host it there - but it sounds like you're on a dedicated server. If you were colocating you should have been able to retrieve the machine easily.

I'd also suggest you contact a lawyer and have them contact the DC directly. It will cost you some money but it will save you a great deal of headache.

Good luck.

ive got a VPS with the provider, whom i believe is Co-Lo with the DC

Ah. That's a whole different story. You're not colocating directly and you're not renting the entire server. Just a portion. Your best bet would be to speak to a lawyer and have him contact the DC. I'm not sure how a court order would help you with stopping them from wiping the entire server since you only pay for a portion of it and you don't pay the DC directly.

Have you tried asking them to give you a backup of your data only?

i have asked and they have said they have said


We do not have access to your data, and such
access can only be provided by the client and/or we would need to be
provided with a preservation order or other valid court order or
subpoena.


its onyl the database backup that i need

I take it they wouldn't just plug you in for an hour so you can do a quick download?

I take it they wouldn't just plug you in for an hour so you can do a quick download?

if anyone knows of any sources at softlayer, then please try see what you can do...
all i need is a mysql backup

david

have you rung them?

talking to support but apparently they can only deal with their client, and not me

Looks like its going to have to be a solicitor mate :(

got 24 hours apparently :(

It would probably be cheaper for you to pay your providers bill rather than pay a lawyer.

only the provider is able to pay the bill according to the DC, and in full
i believe they have numerous servers as well

The reason why they said you will need a court order is because they know that your not going to be able to get one in that amount of time. It could take an attorney two days just to file the paperwork then a few more for the courts to view it. Good Luck. Also remember to backup your stuff. I personally cannot stress this enough.

yep learning from mistakes....

irony is i was setting up a backup solution this morning, just too late
Epic fail me lol

Dvaid

yep learning from mistakes....

irony is i was setting up a backup solution this morning, just too late
Epic fail me lol

Dvaid

If you use cPanel on your VPS, may want to check this out: http://www.webhostingunleashed.com/cpsitesaver/

Thanks for that link

I think ill be setting that up on a local server asap

:)

Sorry to read about your experience.
One thing you learn early on at WHT is <i>back up, back up, back up</i>.

well having spoken to softlayer support, im very pleased and happy to let you know they have given me access to the server, and i have managed to get the important stuff off.

I would like to personally thank Michael Laude who went above and beyond in terms of support, and had to put up with a very annoyed me as well

David

well having spoken to softlayer support, im very pleased and happy to let you know they have given me access to the server, and i have managed to get the important stuff off.

I would like to personally thank Michael Laude who went above and beyond in terms of support, and had to put up with a very annoyed me as well

David

that's good to hear :) Kudos to softlayer.

I'm just curious, who was your provider? I'm pretty sure you weren't the only person affected by this.

http://www.webhostingtalk.com/showthread.php?t=911671

Ah. They have been up for a while but it seems like they have been going through a rough patch - I've been following the thread here: http://www.webhostingtalk.com/showthread.php?t=897512

to be honest its very sad

they were a fantastic company, i stood by them for a very long time

Yeah it is sad. Wonder what's going on with them on the interior. Losing an entire server due to non-payment isn't a good sign for any company.

i woudl assume its more than one, since the SI site was on a different one as well

ah. I'd expect something like this from companies just starting out with 14 year old owners but not from an established company like SI.

Hopefully you find a more suitable host for your site now since you have your stuff back. Look to the future, the past will only annoy you.

well im with burst.net now, so direct with a datacenter for a start

david

Glad to see you got your data, I hope you learned your lesson here and NEVER put anything of value on a server UNTIL you have a working and tested backup. Good luck with Burst!