Hello all,

I was just wondering what your experience is with nocster 24 hour setup. I ordered a server yesterday morning and so far I've only gotten contact with their billing group. I contacted support and they stated that it should be ready by monday at the earliest. That would be, in my calculations, 72+ hours for setup. I was wondering if this is normal??

Thanks
-David

We have been on time for our sale orders thru-out the sale.
Your server will be completed today.

Sean R.
BurstNET
System Administration

Originally posted by BurstNET
We have been on time for our sale orders thru-out the sale.
Your server will be completed today.

Sean R.
BurstNET
System Administration

Sean,

Thank you for the prompt update, but you're technically at 27 hours :D

Seriously, I appreciate you being on this forum providing support/information for us here. You guys look like you got flooded by the looks of http://nocster.com/sale.shtml

Have a spiffy day!
-David

David,
I hate to say it, but same here. I placed an order yesterday morning at 0700 ish CST. It's now 1020 CST. I was told I would have it by either last night or this morning by Keith. Hopefully I'll have it within a few hours.

Kind Regards,
Darrell B

Same here!

I ordered a duron ~27 hours ago yesterday. Emailed their support some time ago, no replies yet.

I guess it seems like 3 hours over the time said is not that big of a deal. However, if they advertise 24 Hour setup, they should be held to it.

Originally posted by theprimehost
David,
I hate to say it, but same here. I placed an order yesterday morning at 0700 ish CST. It's now 1020 CST. I was told I would have it by either last night or this morning by Keith. Hopefully I'll have it within a few hours.

Kind Regards,
Darrell B

(sigh) that's about the same time I ordered, and still nothing...

Lets hope it's this evening...

-David

Originally posted by beowulfdk
Same here!

I ordered a duron ~27 hours ago yesterday. Emailed their support some time ago, no replies yet.

I haven't gotten any replies since last night.. Hopefully they're just busy building the servers...
-David

Originally posted by Neo3Net
I guess it seems like 3 hours over the time said is not that big of a deal. However, if they advertise 24 Hour setup, they should be held to it.

Yeah, but the thing is that we're still waiting, well over 24 hours now...

This reply from support leads me to believe we have to wait till monday, whereas Sean says today is the day..:

"Your order should be processed monday morning. Assuming your billing info is verified w/out a hitch, you should also recieve login info about your server as well at that time."

-David

Just thought I'ed post my further experience.

3 hours after my mail to support[at-sign]nocster.net I got a reply. Where "Benji A" promises to have my server up by tonight :-) I asked him a question afterwards directly to his address, which weas answered very quickly :)

I ordered mine Friday I believe, possibly Thursday night ... nothing yet! I did get the billing thing also though.

Originally posted by DarktidesNET
I ordered mine Friday I believe, possibly Thursday night ... nothing yet! I did get the billing thing also though.

I guess we just wait then - glad to know that I'm not the only one, but I really wanted to work on setting up the server this weekend though :crying:

I wonder if they'll be including extras or something with that server order, since it's taking so long.. We are paying for this time that we're waiting:

"If you are billed monthly, your day of month for bills will be the 22 of the month."

But the no setup fee thing makes up for it I guess.

-David

Yeah... I say make them 512mb of ram ;) hehe.

Yeah Dark that would be Great, but oh well I guess it's dreaming :)

They do say somewhere on their site that they may compensate for delayed setups in the form of free upgrades/extras, but it is entirely at their descretion :eek:

512 MB of RAM would be great! Benji emailed me too, saying that it would be up tonight. Guess I'll wait and see.

Originally posted by beowulfdk
Just thought I'ed post my further experience.

3 hours after my mail to support[at-sign]nocster.net I got a reply. Where "Benji A" promises to have my server up by tonight :-) I asked him a question afterwards directly to his address, which weas answered very quickly :)

Well that's two assurances that they'd be up tonight then, counting Sean's post here. Here's hoping for the best on it.

I think what would be best for them and their customers is if they receive a signup request to shoot off an email to the new customer right away, so we know everything's been received/is in queue. Even just a generic auto-responder woulda been good. Just a suggestion...

Originally posted by beowulfdk
Yeah Dark that would be Great, but oh well I guess it's dreaming :)

They do say somewhere on their site that they may compensate for delayed setups in the form of free upgrades/extras, but it is entirely at their descretion :eek:

I'm entirely cool with it, just wish that we had more information on it (what's happening, etc...) With no setup fee they've sure to been swamped, as these are great deals as far as I can tell.

-David

Anyone get there server up yet? It's now been 36 hours since I ordered mine. I was told it would be ready either last night or this morning, then after an email I was told this evening.

"I have a bad feeling about this." - Several Characters. Every single Star Wars movie.

Originally posted by theprimehost
Anyone get there server up yet? It's now been 36 hours since I ordered mine. I was told it would be ready either last night or this morning, then after an email I was told this evening.

"I have a bad feeling about this." - Several Characters. Every single Star Wars movie.

No, not yet - I just finished a AIM session with one of the employees there, and it seems like it'll occur in the next couple of hours. I ordered mine about 36 hours ago as well. So things seem to be progressing there - remember, patience is a virtue! ;)

I got my server well after 24 hrs from the Thanksgiving sale, but it was still worth it :). It's great so far :D. Patience!

I don't know what happened, I ordered mine on the 22nd and received an email after that confirming the order. Hopefully it will be ready soon.

Same here, cactus, I still haven't recieved mine.

I just received mine a few hours ago. Approximately 50 hours after my order. Oh well. Their support seems pretty good so far.

Be nice if we got some free extra RAM or something for the delay.

Just my 2cents.

Originally posted by theprimehost
I just received mine a few hours ago. Approximately 50 hours after my order. Oh well. Their support seems pretty good so far.

Be nice if we got some free extra RAM or something for the delay.

Just my 2cents.

Just as an update (in case someone searches for nocster in the future, they'd probably like the full story)

I received my welcome letter at about 2am on today. When I logged in I hit the "uptime" command, and that shows it was up for only 6 hours previously - they stated they were running tests on the servers before sending the emails, etc.. That makes sense.

The server itself is good and quick, and a check shows all the hardware installed as requested (60 gb hdd, etc). Network connectivity was very quick, but I noticed a problem with latency as of recent - a quick check showed it to be my local cable provider, not nocster who was at fault.

SSH to the box was different than I had experienced before - I can't seemingly ssh to the IP with PuTTY, the FQDN is required. I've never had that happen in the past with any other boxes, but its really kinda unimportant anyway.

In the welcome email their 800 number is listed for emergency reboots - good to know that option is there. Also included is the WHM/Cpanel access information, which is good because it's my first interaction with it in an administrative role.

Overall, my experience with nocster so far has been good, and the price was definitely right. but the wait was hard to stomach for impatient types like myself.

-David

I've still not received my server and I'm quite frankly getting pretty pissed about it. I ordered it Thursday.

Something should be given for this, either upgrade it to 512mb of ram or throw in 2 blocks of IPs or something.

Now two days in a row (I ordered it early friday) I have been told it will be up "today", and zero reason as to why it is not up yet. I sure hope this support guy who's emailed me keeps to his word, I qoute "I will make the wait worth while...." and throws in something extra in respect to their failure to deliver on time; I dont really expect this extra to be a lot, it's more the symbolic value that concerns me :)

I now emailed him to kindly ask him not to say "will be up today" unless it WILL be up today, and also to ask him WHY it is not up.

Anyways it's not the end of the world, but I do expect it to be up by monday or else :rolleyes:

DarktidesNET:

Your server has been up almost 48 hours, and login/access info emailed to you a LONG time ago....

root@zeus [~]# w
1:03am up 1 day, 22:44, 1 user, load average: 0.05, 0.04, 0.00


Did you not get such?
Re-check your email...or maybe you have a filter set up that didn't let it get thru?



Sean R.
BurstNET
System Administration

beowulfdk:

As of last night, we only had 2 servers still in the build que...
I do not know if one of them was your or not...
Send me an email to sean@burst.net with the name on the order, or the server name, so I can look into this for you.



Sean R.
BurstNET
System Administration

Ok Sean, just did :-)

Originally posted by BurstNET
DarktidesNET:

Your server has been up almost 48 hours, and login/access info emailed to you a LONG time ago....

root@zeus [~]# w
1:03am up 1 day, 22:44, 1 user, load average: 0.05, 0.04, 0.00


Did you not get such?
Re-check your email...or maybe you have a filter set up that didn't let it get thru?



Sean R.
BurstNET
System Administration

No, I didn't. I used my ISP's email so I doubt it was filtered. When they filter things I get an email saying "We've detected spam/viruses in this email ... <link here>"

If possible, could one of your people respond to me on AIM and give me my ip/root pass?

Ok... cleared up now I contacted salman on AIM. I'm not sure what happend but I had to send in an email to verify myself before I could get the info. Never the less, I got it now. :)

Sorry about the rant!

Got mine a few hours ago. Running some tests. CHEERS!!

disregard this reply :)

w00t, got it up now lol :)

me2, am thinking the wait was worth while :)

Originally posted by thedavid
Hello all,

I was just wondering what your experience is with nocster 24 hour setup. I ordered a server yesterday morning and so far I've only gotten contact with their billing group. I contacted support and they stated that it should be ready by monday at the earliest. That would be, in my calculations, 72+ hours for setup. I was wondering if this is normal??

Thanks
-David


We never received ours and they never refunded around $700 to us.

afaik they don't do refunds (according to their policy I read I believe) only directly from burst.net does.

Originally posted by DarktidesNET
afaik they don't do refunds (according to their policy I read I believe) only directly from burst.net does.

Hold on. So they get the money, never deliver the service and just keep the money. Are you saying this is ok? It doesnt matter what policies they have. This is a rip off. I want my money back.

No, perhaps you should of taken the time to read someones F.A.Q. and policies before tossing them $700 or whatever, I mean, I'm not saying you're stupid or anything, but that action was stupid.

http://www.nocster.com/faq.shtml#1

"Is there a trial period or money-back guarantee?
No, the NOCSTER services do not come with a trial period or money back guarantee. The reason for this is that since NOCSTER is such a high bandwidth service, if we were to offer such a refund policy, we feel too many individuals will utilize a full month's service and cancel to avoid the bill. Also, due to the sheer amount of orders NOCSTER generates, we feel our time would be best spent building servers and providing support for legitimate, long-term clients only. If a money back guarantee is something you are looking for, we suggest BurstNET's™ higher end managed services, with full a 30 day refund policy, not the NOCSTER product line. "


I don't offer money back guarentees either, I will give people a 7 day trial though. In the past when I did 30 day back money guarentee people would signup for one month and leave, can't blame them.

With the no refund policy, I made sure I read all of their policies, F.A.Q.'s and posted here a few threads about who uses them etc to make sure I wouldn't be 'ripped off', so far I can't say I have.

It's unfortunate your situation, but also I think it's a bad idea to give someone (I don't care who) $700 without even knowing about policies or how they conduct business.

I'd email/call them if I were you to settle this, but as for refunds, it's plain as day said there's no refund policy.

Originally posted by DarktidesNET
No, perhaps you should of taken the time to read someones F.A.Q. and policies before tossing them $700 or whatever, I mean, I'm not saying you're stupid or anything, but that action was stupid.

http://www.nocster.com/faq.shtml#1

"Is there a trial period or money-back guarantee?
No, the NOCSTER services do not come with a trial period or money back guarantee. The reason for this is that since NOCSTER is such a high bandwidth service, if we were to offer such a refund policy, we feel too many individuals will utilize a full month's service and cancel to avoid the bill. Also, due to the sheer amount of orders NOCSTER generates, we feel our time would be best spent building servers and providing support for legitimate, long-term clients only. If a money back guarantee is something you are looking for, we suggest BurstNET's™ higher end managed services, with full a 30 day refund policy, not the NOCSTER product line. "


I don't offer money back guarentees either, I will give people a 7 day trial though. In the past when I did 30 day back money guarentee people would signup for one month and leave, can't blame them.

With the no refund policy, I made sure I read all of their policies, F.A.Q.'s and posted here a few threads about who uses them etc to make sure I wouldn't be 'ripped off', so far I can't say I have.

It's unfortunate your situation, but also I think it's a bad idea to give someone (I don't care who) $700 without even knowing about policies or how they conduct business.

I'd email/call them if I were you to settle this, but as for refunds, it's plain as day said there's no refund policy.

What does it have to do with their policies and FAQs? You are either taking a piss or you dont understand. Let me draw you a picture. Here's the sequence of events:

1. We decide to get a dedicated a server from Nocster.
2. We contact them to find out if our specs request can be met.
3. They reply saying that that everything's gonna be ok.
4. We make the payment. There were some upgrades - thats why the first payment was around 700.
5. We dont here from them for about 10 days.
6. They reply to us, apoligising that some parts were missing.
7. We keep writing them emails.
8. They reply with another apology in about a week.
9. Blah blah... basically we never received the welcoming email.

I wrote a tonn of letters to their sales, billing and support departments. They ignored me all the way. The sad thing is that soon after that I had to spend some time in a hospital and wasnt able to deal with this.

IF you paid 700$ for a product and the product is never delivered, it is a scam no matter which refund policy they have - and it is illegal. Refunds is if you signup and change your mind and want to leave. It is a completely different story if the product you paid for is never delivered (unless ofcourse their policy says we do not guarantee to deliver anything! which ofcourse would be pointless). Pls dont flame me :stickout:

Originally posted by Kulman


What does it have to do with their policies and FAQs? You are either taking a piss or you dont understand. Let me draw you a picture. Here's the sequence of events:

1. We decide to get a dedicated a server from Nocster.
2. We contact them to find out if our specs request can be met.
3. They reply saying that that everything's gonna be ok.
4. We make the payment. There were some upgrades - thats why the first payment was around 700.
5. We dont here from them for about 10 days.
6. They reply to us, apoligising that some parts were missing.
7. We keep writing them emails.
8. They reply with another apology in about a week.
9. Blah blah... basically we never received the welcoming email.

I wrote a tonn of letters to their sales, billing and support departments. They ignored me all the way. The sad thing is that soon after that I had to spend some time in a hospital and wasnt able to deal with this.

I think you're "taking the piss" or don't understand, I'll draw you a picture:

1) You say you want a refund, yet you either failed to read, can't understand, or don't understand that they do not give them.

Can it be any more simplified ...? I don't know how else it can be.

Originally posted by beowulfdk
IF you paid 700$ for a product and the product is never delivered, it is a scam no matter which refund policy they have - and it is illegal. Refunds is if you signup and change your mind and want to leave. It is a completely different story if the product you paid for is never delivered (unless ofcourse their policy says we do not guarantee to deliver anything! which ofcourse would be pointless). Pls dont flame me :stickout:

I'm sorry, I have more common sense to give someone I don't even know $700. I wouldn't ever buy any server over 1 month until I've dealt with that company for a long time.

I understand where he is coming from, and yes, I would feel the same way, of course, as I said, I'm not stupid enough to give anyone that much money who offers no guarente on satisifcation/refund options. I don't think it can be more simplifed, perhaps I am "flaming them" because I was smart enough to read about that as I was leary about no refund/satisifcation options either, but then again, I didn't give them $700, nor would I, I keep it on month-to-month so the most I would of lost is $120 which I certainly could deal with over $700.

I don't think us arguing will help you out though, hopefully you can get this resolved because I've been in your shoes (only around $450) thus I wouldn't ever do it again.

My dealing with nocster has been short, only a few days, but good. I hope things work out for you. Here's a tip though, next time before you signup with someone, take the time to find out more about them, ecspecially refund stuff, it's not like it takes over 30 minutes to read everything.

Originally posted by DarktidesNET


I think you're "taking the piss" or don't understand, I'll draw you a picture:

1) You say you want a refund, yet you either failed to read, can't understand, or don't understand that they do not give them.

Can it be any more simplified ...? I don't know how else it can be.

Right. Let me explain something:

A REFUND is the return of retail goods by a customer for his/her money back.

Since I never got the goods how on earth can I be returning them? This is not an issue of a refund. This is a scam. I was ripped off.

Can it be any more simplified ...?

Well, it did take them 50 hours but I received my server and prompt responses since then. So far I'm impressed with Nocster/Burst.

My end users are loving CPanel 5!

Allow me to show you a dictionary, k?


re·fund ( P ) Pronunciation Key (r-fnd, rfnd)
v. re·fund·ed, re·fund·ing, re·funds
v. tr.
To give back, especially money; return or repay: refunded the purchase price.

v. intr.
To make repayment.

n. (rfnd)
A repayment of funds.
An amount repaid.


Now you PAID $700 and did not recieve anything, you want it BACK, that sir, is a refund. I don't care if you didn't get it, you got it and didn't like it; a refund is a refund, whether you got the service or not.

Now, unless all 3 dictionaries I looked in are wrong, you want a refund. Either way, it's a shame, but you're arguing with the wrong person here.

I'm off for a bit, hope you settle this. :)

kulman:

NOCSTER does not sell $700 servers....even with our highest setup fee....

???




PS - If we do not fill an order, or an order is cancelled before delivery, we WILL issue a refund. Our no refund policy is after sale is completed fully/properly...

Sean R.
BurstNET
System Administration

Originally posted by BurstNET
kulman:

NOCSTER does not sell $700 servers....even with our highest setup fee....

???



It was one of those AMDs with a few additional drives and RAM. So, setup + first_months_fee + Cpanel + additional drives + additional RAM = ~ $700.


PS - If we do not fill an order, or an order is cancelled before delivery, we WILL issue a refund. Our no refund policy is after sale is completed fully/properly...

Sean R.
BurstNET
System Administration

Fully/properly? If so, can I get a refund?

If what Kulman is stating is true (which a highly doubt) he would be entitled to a refund.

why?

He is claiming that he paid $700 and never received the server, therefore he would be legally entitled to his money back.

And if he was smart this transaction was made via a credit card and all he would need to do is refute the charges with the issuing bank of his credit card.

But just for record I think he's smoking some wacky tobacky! :p

Originally posted by Prince
If what Kulman is stating is true (which a highly doubt) he would be entitled to a refund.

why?

He is claiming that he paid $700 and never received the server, therefore he would be legally entitled to his money back.

And if he was smart this transaction was made via a credit card and all he would need to do is refute the charges with the issuing bank of his credit card.

But just for record I think he's smoking some wacky tobacky! :p

You're entitled to your opinion. Let's just see what Sean has to say about this.

Originally posted by Prince

And if he was smart this transaction was made via a credit card and all he would need to do is refute the charges with the issuing bank of his credit card.

It was made with a credit card. We can still go for a chargeback.


But just for record I think he's smoking some wacky tobacky! :p

[puff]

Kulman, why exactly do you want a refund?

Originally posted by phpcoder
Kulman, why exactly do you want a refund?

Because service was never delivered.

<< Because service was never delivered. >>

I highly doubt that.
We do not charge customers and then not provide the service.
We are too busy filling real orders around here, than needing to scam people to raise sales.
We are an honest company, and have been in business almost 12 years.


As it stands, I do not know who you are...
If you send me an email to sean@burst.net, with the name the order was placed under, and the server name on the order, and I'll research this for you.


Sean R.
BurstNET
System Administration

Hey guys, are you getting good connectivity and speed from your destination to your server at Burst.net NOC??

The server that I have just ordered seems to be running very slow when I am connected and most the time I can hardly work in WHM as it just hangs and nothing is working.

Have I made a wrong choice???

PING FROM MALAYSIA
Please wait for script to run, or time out
RESULTS on xx.xxx.xx.xx
64.191.38.150 PING Statistics----
5 packets transmitted, 0 packets received, 100% packet loss


TRACEROUTE FROM MALAYSIA
Please wait for script to run, or time out
RESULTS on xx.xxx.xx.xx
1 br1.reach.net.my (203.112.225.25) 0.832 ms 0.604 ms 0.562 ms
2 207.176.98.133 (207.176.98.133) 59.678 ms 56.491 ms 55.931 ms
3 207.176.96.97 (207.176.96.97) 70.184 ms 147.792 ms 55.875 ms
4 i-3-1.sjc-core01.net.reach.com (202.84.143.161) 205.169 ms 204.470 ms
210.472 ms
5 i-13-0.paix-core01.net.reach.com (202.84.251.49) 205.551 ms 208.317 ms
207.786 ms
6 sl-st20-pa-6-2.sprintlink.net (144.223.243.13) 205.602 ms 205.630 ms
205.736 ms
7 sl-bb20-sj-8-3.sprintlink.net (144.232.20.43) 356.215 ms 346.448 ms
248.840 ms
8 sl-bb20-stk-12-0.sprintlink.net (144.232.20.98) 208.094 ms 208.085 ms
208.062 ms
9 sl-bb20-pen-10-1.sprintlink.net (144.232.18.45) 289.355 ms 289.390 ms
289.413 ms
10 sl-gw1-pen-9-0.sprintlink.net (144.232.5.2) 288.986 ms 298.880 ms
288.876 ms
11 sl-hostnoc-1-0.sprintlink.net (144.228.171.178) 306.316 ms 306.378 ms
323.376 ms
12 * * *
13 * * *
14 * * *
15 * * *

Your request exceeded the maximum time limit...

My WHM don't hang or anything, but I don't have any sites to monitor the rest. Pings are very low/quick; traceroutes only 10 hops (good to me).

The only problem I have is memory usage is 30-40% because it's only got 256mb but I've ordered a 512mb chip so with 768mb I'm sure memory won't be a problem..

I've not seen any complaints from the others who've signed up either. Could it be your ISP maybe?

Not sure if it's my ISP but from the results..... from my ISP it does not seems to be able to connect to the server. I don't have a problem with my other 2 reseller accounts and VDS. They load very fast. Anyone can advice. Much appreciated.


server monitoring emailed to me :

mysql failed @ Wed Nov 27 00:06:10 2002. A restart was attempted automagicly

interchange failed @ Wed Nov 27 00:06:09 2002. A restart was attempted automagicly


What's this... WED Jan 2 ??? when I just had the server.

bind failed @ Wed Jan 2 22:49:40 2002. A restart was attempted automagicly

apache failed @ Wed Jan 2 22:49:33 2002. A restart was attempted automagicly

I have submitted 2 support tickets but have yet to receive a reply. Hopefully they will check it for me. As I post, I am still unable to reach my server for the last 3 hours. I think my server is down.

What is the IP I can try from my end?

I ordered a RAM upgrade and some IPS about 6 hrs ago and I've not got a reply yet either I don't think people are working yet (maybe) besides the noc techs or something ... we'll probably get a reply during normal hours I'm guessing.

Mine isn't critical as I have nothing on it just want ram upgraded before I do and such.

I hope you get your stuff fixed .... nocster seems pretty good so far I hope it works out for both of us.

Thanks DarktidesNET, please check your pm. My server comes with 512mb ram upgrade, 10 extra IPs excluding the 5 free IPs as I ordered it when I sign up at the same time.

From my dialup:

C:\>ping x.x.x.x

Pinging x.x.x.x with 32 bytes of data:

Reply from x.x.x.x: bytes=32 time=191ms TTL=246
Reply from x.x.x.x: bytes=32 time=170ms TTL=246
Reply from x.x.x.x: bytes=32 time=181ms TTL=246
Reply from x.x.x.x: bytes=32 time=190ms TTL=246

Ping statistics for x.x.x.x:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 191ms, Average = 183ms

C:\>tracert x.x.x.x

Tracing route to x.x.x.x over a maximum of 30 hops

1 110 ms 120 ms 141 ms unin-max1.fidnet.com [64.251.138.2]
2 120 ms 110 ms 100 ms unin-rtr.fidnet.com [64.251.138.1]
3 110 ms 120 ms 121 ms union-29.fidnet.com [64.251.136.29]
4 130 ms 140 ms 131 ms spring-42.fidnet.com [64.251.136.42]
5 150 ms 131 ms 140 ms sl-gw6-kc-5-1-0.sprintlink.net [144.232.215.101]

6 160 ms 141 ms 120 ms sl-bb21-kc-0-0.sprintlink.net [144.232.23.2]
7 171 ms 170 ms 150 ms sl-bb20-pen-10-2.sprintlink.net [144.232.18.126]

8 190 ms 150 ms 170 ms sl-gw1-pen-9-0.sprintlink.net [144.232.5.2]
9 190 ms 191 ms 190 ms sl-hostnoc-1-0.sprintlink.net [144.228.171.178]

10 181 ms 180 ms 190 ms x.x.x.x

Trace complete.

From my @webhost box;

root@zeus [/]# ping x.x.x.x
PING x.x.x.x (x.x.x.x) from 64.83.119.64 : 56(84) bytes of data.
64 bytes from x.x.x.x: icmp_seq=1 ttl=240 time=61.4 ms
64 bytes from x.x.x.x: icmp_seq=2 ttl=240 time=62.7 ms
64 bytes from x.x.x.x: icmp_seq=3 ttl=240 time=60.2 ms
64 bytes from x.x.x.x: icmp_seq=4 ttl=240 time=59.8 ms
64 bytes from x.x.x.x: icmp_seq=5 ttl=240 time=60.2 ms
64 bytes from x.x.x.x: icmp_seq=6 ttl=240 time=59.4 ms
64 bytes from x.x.x.x: icmp_seq=7 ttl=240 time=61.6 ms
64 bytes from x.x.x.x: icmp_seq=8 ttl=240 time=61.4 ms
64 bytes from x.x.x.x: icmp_seq=9 ttl=240 time=60.4 ms
64 bytes from x.x.x.x: icmp_seq=10 ttl=240 time=58.9 ms

--- x.x.x.x ping statistics ---
10 packets transmitted, 10 received, 0% loss, time 9082ms
rtt min/avg/max/mdev = 58.973/60.658/62.753/1.112 ms

root@zeus [/]# traceroute x.x.x.x
traceroute to x.x.x.x (x.x.x.x), 30 hops max, 38 byte packets
1 64.83.119.1 (64.83.119.1) 21.931 ms 21.049 ms 22.866 ms
2 f0-1.na01.b006097-0.mia01.atlas.cogentco.com (38.112.0.169) 16.188 ms 20.645 ms 17.360 ms
3 g3-2_2.core01.mia01.atlas.cogentco.com (66.250.11.21) 20.670 ms 23.635 ms 23.547 ms
4 p5-0.core01.jax01.atlas.cogentco.com (66.28.4.65) 30.316 ms 26.241 ms 30.533 ms
5 p5-0.core01.atl01.atlas.cogentco.com (66.28.4.138) 37.070 ms 34.116 ms 59.045 ms
6 g6-0.br01.atl01.atlas.psi.net (154.54.1.2) 32.376 ms 36.189 ms 39.866 ms
7 att.atl.atlas.psi.net (154.54.10.110) 41.023 ms 36.239 ms 35.658 ms
8 tbr1-p012402.attga.ip.att.net (12.122.12.29) 38.443 ms 33.043 ms 32.429 ms
9 tbr2-p013801.wswdc.ip.att.net (12.122.10.69) 59.076 ms 52.148 ms 51.521 ms
10 tbr1-p013601.wswdc.ip.att.net (12.122.9.149) 741.733 ms 57.293 ms 52.059 ms
11 * * *
12 gbr5-p30.n54ny.ip.att.net (12.122.11.10) 56.308 ms 53.624 ms 50.957 ms
13 gar2-p360.n54ny.ip.att.net (12.123.1.201) 49.520 ms 51.530 ms 52.101 ms
14 12.124.179.6 (12.124.179.6) 60.631 ms 59.219 ms 59.621 ms
15 x.x.x.x (x.x.x.x) 65.582 ms 59.111 ms 60.420 ms

Also, your http://x.x.x.x is showing the default apache page -- Everything is working fine for me.

IP masked due to his request in private message (incase you wonder why I'm using x.x.x.x)

I'm guessing it's something on your ISP side .... all fine here.

[edited] -- Nevermind... read your reply wrong.

Looks good from your end. I at a loss what's wrong as this has never happen to me. I will try again later to connect to the server. Thanks a lot DarktidesNET for the help.

Regards

Good luck.... works fine here no idea why you're having problems. Hope you get it solved soon. =)

Originally posted by cactus
Hey guys, are you getting good connectivity and speed from your destination to your server at Burst.net NOC??

The server that I have just ordered seems to be running very slow when I am connected and most the time I can hardly work in WHM as it just hangs and nothing is working.

Have I made a wrong choice???

PING FROM MALAYSIA
Please wait for script to run, or time out
RESULTS on xx.xxx.xx.xx
64.191.38.150 PING Statistics----
5 packets transmitted, 0 packets received, 100% packet loss


TRACEROUTE FROM MALAYSIA
Please wait for script to run, or time out
RESULTS on xx.xxx.xx.xx
1 br1.reach.net.my (203.112.225.25) 0.832 ms 0.604 ms 0.562 ms
2 207.176.98.133 (207.176.98.133) 59.678 ms 56.491 ms 55.931 ms
3 207.176.96.97 (207.176.96.97) 70.184 ms 147.792 ms 55.875 ms
4 i-3-1.sjc-core01.net.reach.com (202.84.143.161) 205.169 ms 204.470 ms
210.472 ms
5 i-13-0.paix-core01.net.reach.com (202.84.251.49) 205.551 ms 208.317 ms
207.786 ms
6 sl-st20-pa-6-2.sprintlink.net (144.223.243.13) 205.602 ms 205.630 ms
205.736 ms
7 sl-bb20-sj-8-3.sprintlink.net (144.232.20.43) 356.215 ms 346.448 ms
248.840 ms
8 sl-bb20-stk-12-0.sprintlink.net (144.232.20.98) 208.094 ms 208.085 ms
208.062 ms
9 sl-bb20-pen-10-1.sprintlink.net (144.232.18.45) 289.355 ms 289.390 ms
289.413 ms
10 sl-gw1-pen-9-0.sprintlink.net (144.232.5.2) 288.986 ms 298.880 ms
288.876 ms
11 sl-hostnoc-1-0.sprintlink.net (144.228.171.178) 306.316 ms 306.378 ms
323.376 ms
12 * * *
13 * * *
14 * * *
15 * * *

Your request exceeded the maximum time limit...

Hello,

I'm getting *very good* connectivity. My local cable modem provider has been flaky as of recent, but traces from other tier 1 providers, (xo, etc...) show good times. Here's what mine's running at currently:

Tracing route to xxxxxxx.x*********** [64.191.37.195]
over a maximum of 30 hops:

1 9 ms 10 ms 9 ms 10.71.0.1
2 9 ms 53 ms 10 ms 66.227.153.237.bay.mi.chartermi.net [66.227.153.
237]
3 15 ms 17 ms 14 ms sl-gw34-chi-2-0.sprintlink.net [144.232.51.169]

4 15 ms 16 ms 24 ms sl-bb21-chi-4-3.sprintlink.net [144.232.26.37]
5 33 ms 33 ms 33 ms sl-bb21-spr-13-1.sprintlink.net [144.232.19.206]

6 38 ms 37 ms 37 ms sl-bb21-pen-10-3.sprintlink.net [144.232.8.161]

7 42 ms 39 ms 40 ms sl-bb25-pen-9-0.sprintlink.net [144.232.5.238]
8 94 ms 56 ms 37 ms sl-gw1-pen-10-0.sprintlink.net [144.232.5.6]
9 54 ms 56 ms 55 ms sl-hostnoc-1-0.sprintlink.net [144.228.171.178]

10 55 ms 56 ms 56 ms xxxxxxx.xxx*********** [xx.xx.xx.xxx]

Trace complete.

and here's one from http://www.traceroute.org (netherlands(wirehub), just cause I have friends over there)

Momentje....
Resultaat van traceroute naar xxxxxxx.x***********

1 rsm1-vlan487.rotterdam.wirehub.net (195.86.128.253) 2.913 ms 2.686 ms 2.325 ms
2 br1-fe500.13.rotterdam.wirehub.net (195.86.112.65) 1.347 ms 1.453 ms 1.606 ms
3 atm4-0-23.br1.enhfd.nl.easynet.net (212.0.232.13) 167.396 ms 241.488 ms 10.712 ms
4 fe0-2-1-0.gr1.enhfd.nl.easynet.net (207.162.205.81) 4.865 ms 3.739 ms 4.830 ms
5 so0-1-1-0.gr0.enhfd.nl.easynet.net (207.162.205.93) 4.129 ms 4.374 ms 4.465 ms
6 so0-1-0-0.gr0.tclon.uk.easynet.net (207.162.205.50) 22.480 ms 29.427 ms 31.023 ms
7 so0-2-0-0.gr0.thlon.uk.easynet.net (207.162.205.21) 33.992 ms 28.594 ms 27.021 ms
8 ge0-0-0-0.gr1.thlon.uk.easynet.net (207.162.198.13) 27.678 ms 22.982 ms 20.618 ms
9 aer1-gigabitethernet4-1.Londonlnt.cw.net (208.175.240.1) 13.059 ms 14.384 ms 13.196 ms
10 zcr2-ge-3-0-0.Londonlnt.cw.net (166.63.222.89) 14.482 ms 14.063 ms 14.103 ms
11 sl-bb21-lon-1-2.sprintlink.net (213.206.131.37) 12.959 ms 12.728 ms 14.106 ms
12 sl-bb21-tuk-10-0.sprintlink.net (144.232.19.69) 83.369 ms 82.943 ms 82.409 ms
13 sl-bb23-pen-10-3.sprintlink.net (144.232.20.118) 90.598 ms 85.464 ms 88.397 ms
14 sl-bb20-pen-14-0.sprintlink.net (144.232.16.25) 86.873 ms 84.885 ms 85.207 ms
15 sl-gw1-pen-9-0.sprintlink.net (144.232.5.2) 84.868 ms 85.528 ms 84.830 ms
16 sl-hostnoc-1-0.sprintlink.net (144.228.171.178) 102.388 ms 101.783 ms 102.968 ms
17 xxxxxxx.x*********** (xx.xxx.xx.xxx) 103.476 ms 101.989 ms 103.026 ms

I suggest you hop on over to traceroute.org and see some other traces to your machine from other physical locations. It all looks good to me.

-David

Thanks David for that link. I tried it from Singapore, our neighbouring country using singnet but it also timed out without reaching the server. Am I missing something??

Traceroute from nocolqt.singnet.com.sg to XX.XXX.XX.XX
1 165.21.83.2 (165.21.83.2) 0.963 ms 0.796 ms 0.698 ms
2 GE-1-1-0.bedok.singnet.com.sg (165.21.12.1) 1.054 ms 1.041 ms 1.002 ms
3 POS2-0.tp-core1.ix.singtel.com (202.160.250.53) 1.030 ms 1.035 ms 1.037 ms
4 POS4-0.tp-core2.ix.singtel.com (202.160.250.170) 1.378 ms 1.424 ms 1.237 ms
5 p5-3.plapx-cr1.ix.singtel.com (203.208.172.2) 181.161 ms 181.275 ms 181.503 ms
6 sl-gw8-sj-1-0.sprintlink.net (144.228.44.105) 182.793 ms 182.278 ms 182.909 ms
7 sl-bb20-sj-8-0.sprintlink.net (144.232.3.109) 184.205 ms 182.250 ms 182.437 ms
8 sl-bb20-stk-12-0.sprintlink.net (144.232.20.98) 170.832 ms 171.430 ms 171.018 ms
9 sl-bb20-pen-10-1.sprintlink.net (144.232.18.45) 444.128 ms 278.179 ms 459.606 ms
10 sl-gw1-pen-9-0.sprintlink.net (144.232.5.2) 229.712 ms 229.325 ms 230.696 ms
11 sl-hostnoc-1-0.sprintlink.net (144.228.171.178) 267.646 ms * *
12 * * *
13 * *

Originally posted by cactus
Thanks David for that link. I tried it from Singapore, our neighbouring country using singnet but it also timed out without reaching the server. Am I missing something??


Cactus,

I went ahead and used singnet as well to see if I could duplicate the issue, and got these results:

Traceroute from nocolqt.singnet.com.sg to xxxxxxx.x***********

1 165.21.83.2 (165.21.83.2) 2.133 ms 0.634 ms 0.668 ms
2 GE-1-1-0.bedok.singnet.com.sg (165.21.12.1) 1.463 ms 1.187 ms 1.166 ms
3 POS2-0.tp-core1.ix.singtel.com (202.160.250.53) 1.143 ms 1.028 ms 1.129 ms
4 POS4-0.tp-core2.ix.singtel.com (202.160.250.170) 1.255 ms 1.300 ms 1.874 ms
5 p5-1.plapx-cr1.ix.singtel.com (203.208.172.30) 180.941 ms 181.095 ms 183.816 ms
6 sl-gw8-sj-0-0.sprintlink.net (144.228.44.93) 183.153 ms 182.917 ms 182.073 ms
7 sl-bb20-sj-8-0.sprintlink.net (144.232.3.109) 212.115 ms 221.314 ms 286.488 ms
8 sl-bb20-stk-12-0.sprintlink.net (144.232.20.98) 184.772 ms 184.825 ms 185.067 ms
9 sl-bb20-pen-10-1.sprintlink.net (144.232.18.45) 256.587 ms 257.743 ms 256.939 ms
10 sl-gw1-pen-9-0.sprintlink.net (144.232.5.2) 242.352 ms 242.673 ms 243.093 ms
11 sl-hostnoc-1-0.sprintlink.net (144.228.171.178) 268.009 ms 263.215 ms 259.681 ms
12 xxxxxxx.x*********** (xx.xxx.xx.xxx) 260.519 ms 260.363 ms 260.187 ms

So, from the same location (singapore) my trace works, while yours doesn't. If you look in hop 11 we both go through the same router. Mine goes through while yours doesn't - strange. I'd show these results to the nocster crew and see if they can tell if anything's wrong with that particular router (though it works fine for me).

-David

Thanks David for checking it out for me. Anyway, I will submit a support ticket again and also your traceroute and mine. I don't know why my trace just stop at "hop 11" and your's went through without a problem.

At least now I have some records to prove my point to support my problem and not lying about my connections to the server.

Thanks again David

Regards

My nocster server down to you???
http://64.191.37.210/
Or lorn.com

I cant reach it! Kinda sucks since I was just moving my site. Now I guess my site is down to half the world :( (not down here yet coz it still points at old server, my isp is insanely slow at updating their DNS servers)

It's down for me.

Works here.

Hey Guys,

The server came back online 4 hour ago and I was very busy with it... configuring and setting it up especially the WHM settings.

I suspect the server was down earlier and most probably Burstnet support staff may have fixed it and I still haven't check my submitted TT to them, maybe there's some replies.

Thank you all for the concern and help and I appreciate it very much.

Regards

Wow! really great service from Burstnet support.

After reporting to them the problems, they rectified it and now the server is running just fine and I am glad I choose Burstnet.

It seems they re-install a fresh kernal and ram according to them

Thanks Burstnet.