Hello,

I am hardly a complainer and this post represents a principle matter rather than a complaint and given the amount involved, this is certainly not about the money. I am bothered with the ethics and principles of this situation.

I have got a shared hosting account with IGXHOST on September 2009, got the annual plan for $25. All good until the day when I received the e-mail informing me that my account has been literally sold over to another company, in this instance, HostQuack.

I am bothered because I have not been given the chance to back out. All this because I don't consider HostQuack an upgrade over IGXHOST.

How am I supposed to feel, when prior to deciding in favor of IGXHOST, I've also surfed over HostQuack's website and I passed them since I don't want to be going back to the 90's then here we are, being their customer, hilarious! Check both provider's websites and you will understand what I mean.

Been happy with IGXHOST for their speedy support and it's one of the reason why I've got interested to be their customer.

Am I the only one who feels this way? Would love to hear fellow customers in this situation and their opinion.

I'm sure that any customer who's account is sold to another company will, at some level, feel like a piece of meat being tossed around between self-interested butchers. :)

When you purchase other providers, there will be churn, guaranteed. I sympathize with ypson, but such is business. Many times, the original provider never tells his clients the real reason behind the sale - like they're financially distressed and the bank plans to seize their property. New providers aren't always better with customer support, yet we all hope they will be.

I'm sure that any customer who's account is sold to another company will, at some level, feel like a piece of meat being tossed around between self-interested butchers. :)
Are you an IGX Customer? :P

Would love to hear fellow customers in this situation and their opinion.

Hello,
How am I supposed to feel, when prior to deciding in favor of IGXHOST, I've also surfed over HostQuack's website and I passed them since I don't want to be going back to the 90's then here we are, being their customer, hilarious! Check both provider's websites and you will understand what I mean.


Since when does the appearance of a site have any bearing on the quality of services delivered? A company can deliver excellent services and yet hear a litany of complaints that the site isn't to the taste of the customer. Not that it doesn't function as expected, but that they don't like the color, font, or whatever.

Somehow, some people feel that they have a say in the appearance of a site which they have no hand in managing. Well, they don't and they'll have to get over it.

If the site is informative, functional and *converts* then it is doing its job.

Being a current IGX customer who is now a HostQuack customer, I can sympathize with a certain feeling of instability (which I've written about elsewhere).

I think ypson makes a good point, and one I hadn't thought of: there was no chance to opt-out, nor was any prior notification given. Whether or not there is some fine print that absolves them from that responsibility, or whether or not anyone can do anything about it (especially if you're in a different country), I don't know. My (relatively naive) assumption is that this is the way the business goes.

I have no prior familiarity with HostQuack; but one of the best things they can do (and ARE doing, so far as I can tell) is maintaining a presence to their new clients both via support tickets and in forums like these. When HostRefugee went belly up, one of the first warning signs (in retrospect) was the sudden cutoff of support and replies of any kind. For me, now, that's the first indicator that you should "backup and pack up", so to speak.

It's hard to know much for certain when you only have contact with your provider via the Net. In the end any doorknob can make a webpage, and a few doorknobs can make a lot of webpages and make it look like a company.

Since when does the appearance of a site have any bearing on the quality of services delivered? A company can deliver excellent services and yet hear a litany of complaints that the site isn't to the taste of the customer. Not that it doesn't function as expected, but that they don't like the color, font, or whatever.

Somehow, some people feel that they have a say in the appearance of a site which they have no hand in managing. Well, they don't and they'll have to get over it.

If the site is informative, functional and *converts* then it is doing its job.

Have you actually took a look on both websites before posting your reply? Since when I have to accept a company because someone says so? I've been sold a service offered by IGX not HostQuack, it's simply not working for me this way.

Think of it, IGX was not taken over as a company (in which case, it's a different story) but in fact some clients were sold over. That changes the situation and prior notification and chance to opt-out would be in order.

Are you an IGX Customer? :P

I don't think I suggested that I was. ;)

You're right though, I got carried away and failed to heed the OP's wish of hearing from fellow customers. Mea culpa.

If the site is informative, functional and *converts* then it is doing its job.

How silly of me, I thought we were in a free market where the customer gets to choose who to work with, regardless of what specific reasons drive that customer. Why do I have to select a provider in the same way someone else does?

Just got their response, they have officially denied a refund request for the unused remainder (~9 months) which further emphasizes my points. It's not like I had 1 month left, so be it.

I can only wish them good luck; time to look around to replace that account in my round-robin setup, it's gonna be fun!

I'm not sure what we've done to solicit such ire. But it sounds like you are struggling with a certain monetary philosophical issue, to which I suppose I can relate. I cannot speak to any opt-out efforts by a hosting company prior to selling their customers. We have only been on the buy side. I think it is probably the nature of not only this industry, but any industry. I think my pest control company has changed hands several times, and they’ve never offered me to opt out. The same happened with my cable and cell phone. Maybe they did, I just didn’t notice. I think I waited on the service to violate the TOS.

I can only ask that you give us a shot. I promise we will work hard to match the support to which you are accustomed. IGX runs a very professional, respectable company, which is why we purchased their customers when they chose to go in a different direction.

I do appreciate your concern, and I also appreciate a certain filter you put on your words here in the forum as opposed to those that you put on your service ticket. I choose to reply to your ticket here so as not to maintain any mystery about our Company to those who might pass by here.

A reply to a ticket posted only 20 minutes ago from now; and I took some time to craft this message. So hopefully we can meet your fast service criteria. As far as the site goes, this too will be updated in the coming weeks and months if you require this type of window dressing as a reflection on service.

I think you do bring up a valid point though. If other customers feel as passionately as you, perhaps hosting companies should start working in some clause to the TOS. If they ever went to sell their customers, or gave them the option to leave, this would have to be some factor in the metric in the value of the hosting business.

Perhaps some of the other hosting companies could weigh in here in the spirit of the original thread.

You cant really complain. I think they just outgrew shared hosting and moved on to big and better things.

I think my pest control company has changed hands several times, and they’ve never offered me to opt out. The same happened with my cable and cell phone.

I do appreciate your concern, and I also appreciate a certain filter you put on your words here in the forum as opposed to those that you put on your service ticket. I choose to reply to your ticket here so as not to maintain any mystery about our Company to those who might pass by here.



As pointed earlier, this wasn't the case of a company take-over (like in your examples) but merely certain clients. I don't have anything personal with HostQuack, but I do have the right to disagree with certain actions and any company buying clients this way.

I have used a polite language on the ticket as well as I do here, I am not sure what you are trying to imply. I've even pointed you to this thread, for you to state your side, I believe that is fair and civilized :) I've just expressed my disagreement with these events, but that's all there is, as far as I am concerned.

Thank you for your response.

You cant really complain. I think they just outgrew shared hosting and moved on to big and better things.

Jackson, you have a valid point, I understand business and buy-outs are part of it, but I'm not keen on the way this one was made.

If I will ever get into hosting business and face this situation, I will certainly give the customers the chance to elect their fate :)

Have you actually took a look on both websites before posting your reply? Since when I have to accept a company because someone says so? I've been sold a service offered by IGX not HostQuack, it's simply not working for me this way.

Think of it, IGX was not taken over as a company (in which case, it's a different story) but in fact some clients were sold over. That changes the situation and prior notification and chance to opt-out would be in order.

So, you paid $xx to IGX, they then got $xx for selling you to another hosting company?

That's unbelievable. If I were you, I'd probably just move away from any association of either company.

So, you paid $xx to IGX, they then got $xx for selling you to another hosting company?

That's unbelievable. If I were you, I'd probably just move away from any association of either company.

That's what just happened; Already shipped my stuff off their premises. Oops, forgot what I've set the timer at? :bomb: :D

You cant really complain. I think they just outgrew shared hosting and moved on to big and better things.

Outgrew shared hosting in less then a year? Uh, no.

Now this is NOT nice!

I am receiving an e-mail, which was CC'ed (not BCC) to several people, invading our privacy. The e-mail says:


You should get a VPS with IGXHost like I did.

(HostQack's email gave me your email address.)


All this just confirms my decision to stay away from both IGX and HostQuack.

You get what you pay for ;) $25/year isn't sustainable in the long term, and they obviously figured that out and decided to sell.

You get what you pay for ;) $25/year isn't sustainable in the long term, and they obviously figured that out and decided to sell.

Given that my account usage is within: less than 1Gb monthly transfer, about 10MB disk space and not running any scripts, thus not using much of the system's resources.

I went with this since it's only one of the several accounts in a round-robin DNS setup, therefore I don't mind a hosting company with occasional downtime but I care for ethics.

I'm glad I canceled IGXHost months ago - i just didn't have a good feeling about it. Felt like a one man show.

Funny part is - i got the same mass email and all the replies.

But wait, there's more . . . I just got invoiced by QuackHost, er HostQuack $3 for some dedicated IPs. I'm not a customer of HostQuack and I haven't been a customer of IGXHost for many many months. I got smart and moved to Hawk Host.

This whole situation is very unprofessional. And I wouldn't care except that IGXHost kept my personal information and handed it over this company I know nothing about that now I am getting mass emails and invoices from.

You get what you pay for ;) $25/year isn't sustainable in the long term, and they obviously figured that out and decided to sell.
This was sustainable of course. Shifting is always a pain, I would call it wasn't wise for IGX to start shift after knowing such thing could ruin their performance and reputation, and it seems, it has done.

I have also been receiving all those emails with a lot of addresses in Cc:.

In short: I have terminated my account at IGXhost. I don't like the way I have encountered HostQuack.

I have also been receiving all those emails with a lot of addresses in Cc:.

In short: I have terminated my account at IGXhost. I don't like the way I have encountered HostQuack.
This seems explain the incident:
http://www.webhostingtalk.com/showpost.php?p=6528382&postcount=52

This seems explain the incident:
http://www.webhostingtalk.com/showpost.php?p=6528382&postcount=52

I've read it. It doesn't make it any more pleasant. How on earth I am expected to stop receiving those emails?

There are many mailing list management pieces of software, that would never allowed such an incident. The error HostQuack mentions is only showing their level of expertise.

I've read it. It doesn't make it any more pleasant. How on earth I am expected to stop receiving those emails?

I agree that it is not going to be pleasant, some mistakes are unrecoverable, it was one of them. This can't be reversed as well.