Limit3d1
11-30-2009, 08:31 AM
I am writing this to review Innohosting.com (http://www.innohosting.com/) to let others know what I have experienced with this company to date. Most of this review will cover a series of problems I have just gone through, and like most reviews here, people post their raw feelings about a host in the heat of the moment. However this review will be without the heat of the moment, and just be about the negative aspects of the company itself that I personally viewed.
It is a known fact that as far as this forum is concerned, innohosting.com is one of the highest rated companies around. Rameen is one of the better guys when it comes to getting sales from this forum. He runs huge advertisements here claiming that he is one of the best when it comes to hosting. I have had no real issues with this company in the past, and they have been very good to me up until yesterday when I started having problems accessing my accounts right in the middle of a major account we were seeking.
Of course it is always at that exact moment when you find out just what a hosting company is truly about, and it is with that in mind I detail my small issues which to me showed the reality behind Innohosting and the fallacy concerning Rameen and his ideals about how to run a company.
Yesterday early on I started having issues with emails and being able to connect to our sites we hosted. This had been an intermittent problem for several weeks, but it was very slight, only lasting anywhere from a few minutes to an hour. So not much was done with it until major connectivity issues arose yesterday. At that point I submitted a ticket through the system to try and get it resolved. We were unable to access the Cpanel on several of our accounts, and as such, they were in effect, out of commission. No emails, no Cpanel, no changes could be made since Cpanel would not load, but left you to see the error which said "error or timeout processing this directive" and that was it.
The emails associated with the accounts were deleted, and there was nothing that could be done.
The level 1 support was unresponsive for several hours after submitting the ticket. The level 2 was then initiated. Then several more hours went by with no answers or communication, and despite a constant stream of communication going to support literally begging them to either let us know what the issue was or email us back, level 2 was still unresponsive. Later we receive updating to level 3. At that point several more hours transpired until Level 3 David got in touch and fixed the problem after I sent an update saying I was going to post a review of what had been going on with the support issue and lack of communication on this site. Suddenly the error was fixed and we were told that it was due to a drive being in read only mode that was easily corrected.
At this point the issue was resolved and we put it to bed.
Today, around the early evening, the problems started again. First being unable to communicate with the same sites, sites would not load, nor was there anyway to get into WHM and look at it. The sites were effectively down for over 2 hours. Then they suddenly appeared, but not before I put in another ticket to see what was going on. At that point suddenly the same exact Cpanel issue happened again. No emails, everything gone, the entire sites we had, MIA.
I started submitting an update to the ticket every few hours which we had opened and not resolved earlier. Immediately Jess upgraded us to Level 3, skipping Level 2. No reason given for what was going on or if it would be fixed.
Sometime after midnight more updates were sent in requesting communication or an update or to let us know when or even what the problem was. Nothing came back. BY 5 am I decided to call them, feeling that at least a phone call to somehow find out what was going on would be a better option than the ticket system.
The first call was answered by Justin, however due to a bad connection I couldn't exactly hear his name. I gave him the details of our problems and support ticket number, and then asked if he could tell us what was going on. He said he did not know and could not help. At that point I asked very calmly to be forwarded to Rameen for help. He said he was not allowed to do that. I asked why, and he refused to say. I said OK, well, If you can't let me call him, then I asked if he could call Rameen and have him call us. He said no, he could not do that either. I asked if he would email Rameen and have him email us, he also refused this request. I then thought hrmm, something weird is going on here, so I asked him for his name, he sighed and said, "I already gave you my name." I then said, I'm sorry, but I never caught it, could you please give it to me again, in which is sighed a bigger sigh saying "OH God" and then promptly hung up on me.
At that point I fired off an email to Rameen after leaving Rameen a PM here on WHT, which so far has went unanswered. I told him what was up, and that his tech had just hung up on me as I was trying to get help to get us back up.
After that I decided to call back, and the same tech answered the phone but purposely left off answering with his name. We chatted a bit and I calmly told him that we were a paying customer and were having issues that needed resolving, and after a few back and forth discussions I asked him again, what was him name, he finally told me, Justin. I then figured that I was going nowhere with my indignant customer can't get anywhere attitude and decided to come to him in desperation, saying we are in the middle of gaining a rather large account, which we are, and we need our service up. He then decided to be somewhat nice, and went about seeing what he could do.
After 15 minutes or so, he said there was nothing he could do. He tried to reload the Cpanel core and failed with the same read only error we were told was the reason for failure the night before. I asked him if we were the only ones having issues, in which he replied we were not, and as a matter of fact I was one of the more reasonable customers he had dealt with the last few days, and he told me that many people were having the same issues. I asked if he could in fact get with Rameen, in which he stated that Rameen hardly ever answers his emails, and he is not given a phone number for Rameen for mission critical issues, and all he can do is text message a level 2 guy named Chris.
He told me that normally they run a very tight ship at Innohosting. However lately things have somewhat changed, he would not go into it, but suffice it to say that what I was getting from him was that there were issues with the company that he could not discuss, and they may be tech related or not. The issues we were having were more widespread, which made me feel at least better that we were not the only ones. However during this conversation I gleaned a few small facts about Innohosting that I did not know before.
1. The ticket system is set up to where if you update it after submitting a ticket, you get put back to the beginning. A big mistake in my view. Of course if that is the way it works, so be it. But how to inform tech support of new issues cropping up?
2. That Level 1 support has no way to get in touch with the boss, which is strange, because he seemed to say that he had tried many times but failed, and that Rameen is very slow to respond to his requests for information and or any of his emails.
3. Level 1 told me that basically he was cut off at the knees, and that he was not given any information concerning the tech support issues he would face. Thus, he was dealing with or left to deal with allot of angry customers without any way to tell them what was going on or what solutions could be presented or in fact - if - any solutions would in fact be presented.
4. That Level 1 is cut off from the upper channels of communications with his peers as well as the boss shows me that the company is mismanaged from the top down. Always a very bad sign, because if the boss is easier to get in touch with here on WHT than he is at his own company, then it stands to reason that Innohosting has problems that as a reseller or otherwise one would NOT wish to deal with when the so called sh!t hits the fan like it has with us or our accounts.
It is now close to 6 am, and so far I have received no responses at all from level 3, level 2 (which we bypassed for unknown reasons) or anything from Justin who said he would text message Chris, but gave us little of any hope that Chris would answer or even deal with our problems.
As of now we are losing business, and we are unable to know when or if we will ever see a resolution to these ongoing issues.
A few things to note from Rameen.
He is on this forum religously drumming up business from anyone he can get. He has a number of satisfied customers as well. I know, I was one of them. Matter of fact I found Rameen and Innohosting on WHT. Yet, for now, and at least for the last few days Rameen is absent to answer tech support issues from his clients that need him or even his own tech support people. Especially if he is having issues with many other clients. It stands to reason if he is indeed having problems, he would address them instead of offering free upgrades to people on this forum or even hawking his products on this forum without dealing with his tech problems and clients first, who are at least screaming or begging him to respond which he has not done. I note from the company blog and from Rameen himself his ideas about the hosting business which I will now post and refute;
The InnoHosting name, isn't 'just' a name, it's our inspiration for continually striving for better results. We don't just provide webspace and bandwidth. We innovate. Providing further solutions and value added products which are designed to completely enhance your hosting experience.
And this is done by hanging up on your valued clients and customers. I know that any of you out there who were hung up on after paying for services by their tech support team on an initial call, in which you calmly asked for the techs name, whereby he sighed "OH GOD!!!!" and then hung up on you, would cause you to reflect that this statement above is a total lie, and or at the least a whitewash.
Keeping our prices below industry level, yet providing a service with such sheer quality and reliability, it exceeds far beyond industry standards.
Having tech support hang up on you is exceeding industry standards? Wow, this industry must truly suck if that is your claim to exceeding industry standards.
Also as a side note, do you not think it would be wise to answer your emails from tech support? Or even from your clients? Wait, you have millions of clients, so you can't deal with them all. OK, I can accept that, except to read this here which you say on your blog:
A part of my process to maintain quality is making sure my attention is where it is needed most. I can't possibly monitor all tickets, and not all tickets require monitoring, however it is important you don't miss important tickets out.. A good filter I put in place, is monitoring tickets that have too many back & forth replies. If something isn't resolved within the first few replies, then typically, something is wrong. I will monitor those tickets and see why it is taking so long to resolve. I will go back and consult whoever worked on the ticket and ask why this is taking so long. I typically intervene at that point, implement a structured approach to resolution.
Oh sure. You read every ticket I sent in about this problem yesterday and after every email BEGGING for help, and I mean begging on my KNEES for help, I never even got a response from you over why I had the issue in the first place nor any offer or apology for the length of time it took to solve it or my disbelief that no one cared enough about us as a customer to even deal with us. I believe what you say above in practice, because I believe in customer service too, but I also believe that you do not even do what you say above, which tells me your a liar. I know that is pretty rough to say about a guy who has the ear of every major guy on this forum. And everyone of them will say what a great person you are, but I think I caught you with your pants down, and was somehow shown the darker side of your company which few get to see.
Combined with our 24x7x365 offsite support desk, powerful servers, friendly staff & vast array of value added features unmatched by any other host, you can be rest assured that with InnoHosting, you are fully equipped to provide full hosting solutions to your customers.
I have no solutions, and have not had any, and can depend on one thing only right now, that I was left in the dust dealing with you, and I have lost business because of it. Not only that, I still have not heard anything from any tech support people, and am still locked out of our accounts. The fact that this exact same thing happened before, and now happens again, leaves me with a sour taste in my mouth when it comes to believing that tomorrow I will not face the same exact thing again. When its mission critical, Innohosting.com FAILS the customer. And this is a fact. Granted it is just my fact, but according to Justin you are having this problem widespread, so maybe someone else will chime in, maybe not. I however HAD to, because of the level of shoddy service we have had so far with Innohosting has surpassed my tolerance point for failure.
Having a plan of action will ensure you are prepared and equipped to handle the many challenges you are going to face.
Yes, and that plan should include hiring people who will NOT hang up on your customers because he is tired of all the other unresolved complaints he is getting from other customers. That is a given in any business. Hang up on a paying customer acting calmly? My god, you must be having hard times indeed.
Web Hosting isn't an easy industry, it's not just about getting a reseller account and a website.. You need to make sure you can get the sale, you need to make sure you give your customers a better reason other than price to sign up with you.
That's right Edna..And you have failed at this most basic tenet sir. I have to find somewhere else to go, because I have mission critical business I am trying to complete, and your failure as a company should NOT stand in my way towards success.
For example, some challenges you will face:
- Drop in sales
- Increase in cancellations
- Shortage of funds
- Downtime
- Mistakes in service
- Angry customers
- Negative Reviews
- Downtime
- Increased Competition
Drop in sales- Happens because you have support people who treat you like dirt.
Cancellations- Happen when service drops.
Funds become short - When you start losing customers because you lose paying customers who believe in you.
Downtime - Been there done that with you.
Mistakes in service - Been there too. 10 emails to get one answer..Yes, best business resolution I have seen.
Angry customers - Been there and done that with you..
Negative reviews - This is one of them.
Downtime- I am still down.. No resolution seems to exist.
Increased competition - I beg for a hosting company to just give me an account that works. Your company already failed me.
Just to name a few. You can combat all of the above easily.. Let's take negative reviews for example. So long as you are providing a good service, are confident you have done everything in your power to ensure satisfaction, have been professional and offered resolutions to the customer, then you have nothing to worry about.
Ok, I am game, tell me how you or your employees have handled me or been professional towards me or that you have done everything in your power to get us back up and running or insure that we are satisfied?
Level 1 Tech Quotes
"OH GOD!!!!" (Hang UP)..
Get in touch with Rameen? I can't, sorry sir, can't be done on this end.
Get in touch with Level 2?
Sorry sir, but I have been cut out of the loop on tech support for some reason. I will however text message Level 2, but if and when they respond is up to them, not me, and right now, I can't even give you an update on whether they will even respond to you or not.
Yes, Rameen, you can handle anything, anything but the truth, and that is something that right now you CAN'T HANDLE!!!!!
In your plan of action, make sure you have a strategy for handling bad reviews, don't just go in all guns blazing.
Ahh the best for last eh Rameen? Ok, I am game. Look, get me functionality, get me something that says during mission critical moments, which are supposedly very rare in your company, that I can rest assured that I will get my problems solved as quickly as possible, that way I feel I can compete. I know it is tough to handle support, and I have been there many times. However note this, if you come on this forum and tell people that you are the KING, brother you better be the KING. I know I may get allot of people saying here that service is top notch, but I been there and done that the last two days with your company, and your support people, and so far I have had it up to the neckline.
I won't go any further. You can answer or neglect to, either way this review stands. The point is, when mission critical issues happen at Innohosting.com, expect to deal with tech support that hangs up on you, refuses to tell you what is going on, refuses to send your complaints up the chain, refuses to get in touch with the boss or even level 2, refuses to deal with you as a professional, and basically refuses you service that you paid for. That in a nutshell is INNOHOSTING.com from my perspective. As always
YMMV (Your Mileage May Vary)
Thanks for reading.
It is a known fact that as far as this forum is concerned, innohosting.com is one of the highest rated companies around. Rameen is one of the better guys when it comes to getting sales from this forum. He runs huge advertisements here claiming that he is one of the best when it comes to hosting. I have had no real issues with this company in the past, and they have been very good to me up until yesterday when I started having problems accessing my accounts right in the middle of a major account we were seeking.
Of course it is always at that exact moment when you find out just what a hosting company is truly about, and it is with that in mind I detail my small issues which to me showed the reality behind Innohosting and the fallacy concerning Rameen and his ideals about how to run a company.
Yesterday early on I started having issues with emails and being able to connect to our sites we hosted. This had been an intermittent problem for several weeks, but it was very slight, only lasting anywhere from a few minutes to an hour. So not much was done with it until major connectivity issues arose yesterday. At that point I submitted a ticket through the system to try and get it resolved. We were unable to access the Cpanel on several of our accounts, and as such, they were in effect, out of commission. No emails, no Cpanel, no changes could be made since Cpanel would not load, but left you to see the error which said "error or timeout processing this directive" and that was it.
The emails associated with the accounts were deleted, and there was nothing that could be done.
The level 1 support was unresponsive for several hours after submitting the ticket. The level 2 was then initiated. Then several more hours went by with no answers or communication, and despite a constant stream of communication going to support literally begging them to either let us know what the issue was or email us back, level 2 was still unresponsive. Later we receive updating to level 3. At that point several more hours transpired until Level 3 David got in touch and fixed the problem after I sent an update saying I was going to post a review of what had been going on with the support issue and lack of communication on this site. Suddenly the error was fixed and we were told that it was due to a drive being in read only mode that was easily corrected.
At this point the issue was resolved and we put it to bed.
Today, around the early evening, the problems started again. First being unable to communicate with the same sites, sites would not load, nor was there anyway to get into WHM and look at it. The sites were effectively down for over 2 hours. Then they suddenly appeared, but not before I put in another ticket to see what was going on. At that point suddenly the same exact Cpanel issue happened again. No emails, everything gone, the entire sites we had, MIA.
I started submitting an update to the ticket every few hours which we had opened and not resolved earlier. Immediately Jess upgraded us to Level 3, skipping Level 2. No reason given for what was going on or if it would be fixed.
Sometime after midnight more updates were sent in requesting communication or an update or to let us know when or even what the problem was. Nothing came back. BY 5 am I decided to call them, feeling that at least a phone call to somehow find out what was going on would be a better option than the ticket system.
The first call was answered by Justin, however due to a bad connection I couldn't exactly hear his name. I gave him the details of our problems and support ticket number, and then asked if he could tell us what was going on. He said he did not know and could not help. At that point I asked very calmly to be forwarded to Rameen for help. He said he was not allowed to do that. I asked why, and he refused to say. I said OK, well, If you can't let me call him, then I asked if he could call Rameen and have him call us. He said no, he could not do that either. I asked if he would email Rameen and have him email us, he also refused this request. I then thought hrmm, something weird is going on here, so I asked him for his name, he sighed and said, "I already gave you my name." I then said, I'm sorry, but I never caught it, could you please give it to me again, in which is sighed a bigger sigh saying "OH God" and then promptly hung up on me.
At that point I fired off an email to Rameen after leaving Rameen a PM here on WHT, which so far has went unanswered. I told him what was up, and that his tech had just hung up on me as I was trying to get help to get us back up.
After that I decided to call back, and the same tech answered the phone but purposely left off answering with his name. We chatted a bit and I calmly told him that we were a paying customer and were having issues that needed resolving, and after a few back and forth discussions I asked him again, what was him name, he finally told me, Justin. I then figured that I was going nowhere with my indignant customer can't get anywhere attitude and decided to come to him in desperation, saying we are in the middle of gaining a rather large account, which we are, and we need our service up. He then decided to be somewhat nice, and went about seeing what he could do.
After 15 minutes or so, he said there was nothing he could do. He tried to reload the Cpanel core and failed with the same read only error we were told was the reason for failure the night before. I asked him if we were the only ones having issues, in which he replied we were not, and as a matter of fact I was one of the more reasonable customers he had dealt with the last few days, and he told me that many people were having the same issues. I asked if he could in fact get with Rameen, in which he stated that Rameen hardly ever answers his emails, and he is not given a phone number for Rameen for mission critical issues, and all he can do is text message a level 2 guy named Chris.
He told me that normally they run a very tight ship at Innohosting. However lately things have somewhat changed, he would not go into it, but suffice it to say that what I was getting from him was that there were issues with the company that he could not discuss, and they may be tech related or not. The issues we were having were more widespread, which made me feel at least better that we were not the only ones. However during this conversation I gleaned a few small facts about Innohosting that I did not know before.
1. The ticket system is set up to where if you update it after submitting a ticket, you get put back to the beginning. A big mistake in my view. Of course if that is the way it works, so be it. But how to inform tech support of new issues cropping up?
2. That Level 1 support has no way to get in touch with the boss, which is strange, because he seemed to say that he had tried many times but failed, and that Rameen is very slow to respond to his requests for information and or any of his emails.
3. Level 1 told me that basically he was cut off at the knees, and that he was not given any information concerning the tech support issues he would face. Thus, he was dealing with or left to deal with allot of angry customers without any way to tell them what was going on or what solutions could be presented or in fact - if - any solutions would in fact be presented.
4. That Level 1 is cut off from the upper channels of communications with his peers as well as the boss shows me that the company is mismanaged from the top down. Always a very bad sign, because if the boss is easier to get in touch with here on WHT than he is at his own company, then it stands to reason that Innohosting has problems that as a reseller or otherwise one would NOT wish to deal with when the so called sh!t hits the fan like it has with us or our accounts.
It is now close to 6 am, and so far I have received no responses at all from level 3, level 2 (which we bypassed for unknown reasons) or anything from Justin who said he would text message Chris, but gave us little of any hope that Chris would answer or even deal with our problems.
As of now we are losing business, and we are unable to know when or if we will ever see a resolution to these ongoing issues.
A few things to note from Rameen.
He is on this forum religously drumming up business from anyone he can get. He has a number of satisfied customers as well. I know, I was one of them. Matter of fact I found Rameen and Innohosting on WHT. Yet, for now, and at least for the last few days Rameen is absent to answer tech support issues from his clients that need him or even his own tech support people. Especially if he is having issues with many other clients. It stands to reason if he is indeed having problems, he would address them instead of offering free upgrades to people on this forum or even hawking his products on this forum without dealing with his tech problems and clients first, who are at least screaming or begging him to respond which he has not done. I note from the company blog and from Rameen himself his ideas about the hosting business which I will now post and refute;
The InnoHosting name, isn't 'just' a name, it's our inspiration for continually striving for better results. We don't just provide webspace and bandwidth. We innovate. Providing further solutions and value added products which are designed to completely enhance your hosting experience.
And this is done by hanging up on your valued clients and customers. I know that any of you out there who were hung up on after paying for services by their tech support team on an initial call, in which you calmly asked for the techs name, whereby he sighed "OH GOD!!!!" and then hung up on you, would cause you to reflect that this statement above is a total lie, and or at the least a whitewash.
Keeping our prices below industry level, yet providing a service with such sheer quality and reliability, it exceeds far beyond industry standards.
Having tech support hang up on you is exceeding industry standards? Wow, this industry must truly suck if that is your claim to exceeding industry standards.
Also as a side note, do you not think it would be wise to answer your emails from tech support? Or even from your clients? Wait, you have millions of clients, so you can't deal with them all. OK, I can accept that, except to read this here which you say on your blog:
A part of my process to maintain quality is making sure my attention is where it is needed most. I can't possibly monitor all tickets, and not all tickets require monitoring, however it is important you don't miss important tickets out.. A good filter I put in place, is monitoring tickets that have too many back & forth replies. If something isn't resolved within the first few replies, then typically, something is wrong. I will monitor those tickets and see why it is taking so long to resolve. I will go back and consult whoever worked on the ticket and ask why this is taking so long. I typically intervene at that point, implement a structured approach to resolution.
Oh sure. You read every ticket I sent in about this problem yesterday and after every email BEGGING for help, and I mean begging on my KNEES for help, I never even got a response from you over why I had the issue in the first place nor any offer or apology for the length of time it took to solve it or my disbelief that no one cared enough about us as a customer to even deal with us. I believe what you say above in practice, because I believe in customer service too, but I also believe that you do not even do what you say above, which tells me your a liar. I know that is pretty rough to say about a guy who has the ear of every major guy on this forum. And everyone of them will say what a great person you are, but I think I caught you with your pants down, and was somehow shown the darker side of your company which few get to see.
Combined with our 24x7x365 offsite support desk, powerful servers, friendly staff & vast array of value added features unmatched by any other host, you can be rest assured that with InnoHosting, you are fully equipped to provide full hosting solutions to your customers.
I have no solutions, and have not had any, and can depend on one thing only right now, that I was left in the dust dealing with you, and I have lost business because of it. Not only that, I still have not heard anything from any tech support people, and am still locked out of our accounts. The fact that this exact same thing happened before, and now happens again, leaves me with a sour taste in my mouth when it comes to believing that tomorrow I will not face the same exact thing again. When its mission critical, Innohosting.com FAILS the customer. And this is a fact. Granted it is just my fact, but according to Justin you are having this problem widespread, so maybe someone else will chime in, maybe not. I however HAD to, because of the level of shoddy service we have had so far with Innohosting has surpassed my tolerance point for failure.
Having a plan of action will ensure you are prepared and equipped to handle the many challenges you are going to face.
Yes, and that plan should include hiring people who will NOT hang up on your customers because he is tired of all the other unresolved complaints he is getting from other customers. That is a given in any business. Hang up on a paying customer acting calmly? My god, you must be having hard times indeed.
Web Hosting isn't an easy industry, it's not just about getting a reseller account and a website.. You need to make sure you can get the sale, you need to make sure you give your customers a better reason other than price to sign up with you.
That's right Edna..And you have failed at this most basic tenet sir. I have to find somewhere else to go, because I have mission critical business I am trying to complete, and your failure as a company should NOT stand in my way towards success.
For example, some challenges you will face:
- Drop in sales
- Increase in cancellations
- Shortage of funds
- Downtime
- Mistakes in service
- Angry customers
- Negative Reviews
- Downtime
- Increased Competition
Drop in sales- Happens because you have support people who treat you like dirt.
Cancellations- Happen when service drops.
Funds become short - When you start losing customers because you lose paying customers who believe in you.
Downtime - Been there done that with you.
Mistakes in service - Been there too. 10 emails to get one answer..Yes, best business resolution I have seen.
Angry customers - Been there and done that with you..
Negative reviews - This is one of them.
Downtime- I am still down.. No resolution seems to exist.
Increased competition - I beg for a hosting company to just give me an account that works. Your company already failed me.
Just to name a few. You can combat all of the above easily.. Let's take negative reviews for example. So long as you are providing a good service, are confident you have done everything in your power to ensure satisfaction, have been professional and offered resolutions to the customer, then you have nothing to worry about.
Ok, I am game, tell me how you or your employees have handled me or been professional towards me or that you have done everything in your power to get us back up and running or insure that we are satisfied?
Level 1 Tech Quotes
"OH GOD!!!!" (Hang UP)..
Get in touch with Rameen? I can't, sorry sir, can't be done on this end.
Get in touch with Level 2?
Sorry sir, but I have been cut out of the loop on tech support for some reason. I will however text message Level 2, but if and when they respond is up to them, not me, and right now, I can't even give you an update on whether they will even respond to you or not.
Yes, Rameen, you can handle anything, anything but the truth, and that is something that right now you CAN'T HANDLE!!!!!
In your plan of action, make sure you have a strategy for handling bad reviews, don't just go in all guns blazing.
Ahh the best for last eh Rameen? Ok, I am game. Look, get me functionality, get me something that says during mission critical moments, which are supposedly very rare in your company, that I can rest assured that I will get my problems solved as quickly as possible, that way I feel I can compete. I know it is tough to handle support, and I have been there many times. However note this, if you come on this forum and tell people that you are the KING, brother you better be the KING. I know I may get allot of people saying here that service is top notch, but I been there and done that the last two days with your company, and your support people, and so far I have had it up to the neckline.
I won't go any further. You can answer or neglect to, either way this review stands. The point is, when mission critical issues happen at Innohosting.com, expect to deal with tech support that hangs up on you, refuses to tell you what is going on, refuses to send your complaints up the chain, refuses to get in touch with the boss or even level 2, refuses to deal with you as a professional, and basically refuses you service that you paid for. That in a nutshell is INNOHOSTING.com from my perspective. As always
YMMV (Your Mileage May Vary)
Thanks for reading.