*** The Issue is resolved ***

I just want to point out that for 1 year and 8 months I was a happy customer of DelphiComp.Com and also received the best possible service. Also I want to point out that there is absolutely nothing wrong with "one-man-shows". I know 10 people+ companies who are NEVER reachable after they get your money. Matt is a nice guy and I am sure he had serious reasons to not be there these days. This is the first time this happened in almost 2 years and provided that it doesn't happen again, Matt is a good choice for hosting.

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Original Post:

I have been totally screwed by Matt Barens from delphicomp.com

I am a client there for 1 year and 8 months and since ~6 months and I host some webdesign clients there. I pay them via PayPal since my credit card expired. I was late on my payment twice, let me tell you what happened:

2 months ago I missed a payment (I really forgot) and after the 10 days "buffer" period I was shut off. I contacted Matt instantly, paid of course and then it took him 3 days [!!!] to put me back online. When I asked him to explain this he sent me an email stating that there were some issues with 2 other servers and that I did not have priority :eek:

Yesterday (i.e. over 24 hours ago) I was shut off 3 days after the initial pay date (although normally 10 days of "buffer") and also WITHOUT ANY NOTIFICATION! Funny thing is that I would have paid TODAY anyway!!!
But ok, that is not the problem. THE PROBLEM is that since over 24 hours I am trying to reach Matt Barens/delphicomp.com and he does not answer phone, email or helpdesk!! I left 4 voice messages, sent >20 emails and made 3 helpdesk requests. In other words, although I have the money and although I am a paying customer since almost 2 years [!!!] my clients now see a "Suspended Account" page...

Fazit: I found a NEW host and all I want from Matt Barens from delphicomp.com is to give me my data that he is keeping hostage so I can move my webdesign clients of whom I make a living :angry:

Funny thing in the meantime is that after calling him like 60-70 times suddenly voice-mail popped-up after some rings which wasn't there before. Also the whois info from which I got his phone number is today suddenly hidden :confused: :confused:

I don't know WTF to think about all this. All I know that noone there talks to me. I always suspected that this host is a one-man-show and that this "one-man" even works in the daytime somewhere and plays "host" when he gets home from work... judging from Support-Response in the past. But that is not the point. It is that he does not give a damn about his clients (at least in my case) and I can only warn you.

Stay away from DELPHICOMP.COM

I will keep you updated on what happenes with my data.

Maybe you sent too many e-mails and called too many times. After all, if I recieved over 20 e-mails and a load of phonecalls from one person in just 24 hours, I might not respond, and put voicemail on as well. A person who don't pay his bills in time more than once in a short period of time, just might not get the attentions he would otherwise get.

I see you position "Bin Screwed" however you did fail to pay your bill twice. His actions are unacceptable and he should give you your data, but there are 2 lessons to be learnt here:

1. Pay your bills on time
2. keep your own backups

:D

Feline and Matt:

I don't disagree with you but I sent him all those emails over 8 hours AFTER shut off when I realized the situation at hand. Also the voice mail came online ~10 hours after.

Also I am not mad about beeing shut down, that is what I siad in the VoiceMails too. I am mad that I am obviously IGNORED by that guy. I have the money (even if not "on time") and I am a client for almost 2 years and I am IGNORED??? And he doesn't even give me my data... I mean, what the .... ? :( :( :(

If there are any other delphicomp.com clients out there who know how to reach him or he does not ignore: PLEASE HELP ME! I beg you! Unlike this guy I answer my phone and mails and my clients are mad, very mad!!! :( :( :(

There clients can't do anything. You must contact delphicomp ;)

How do you know he won't give you your data if he hasn't been in touch with you? If this has happened in the last 24 hours, he might actually be out of town, some planned trip somewhere.

He shouldn't ignore you, but before we know the whole stoey, we can't judge either you or your host.

It's friday today... give it until monday at least.

Feline:

He hasn't been in touch with me. Point is I feel/know he is IGNORING me since VoiceMail came online suddenly and today the whois info is hidden... That's why I say "he doesn't give me my data"

>>>It's friday today... give it until monday at least<<<
What are you saying? My business and my small income is DEAD by then! I have clients waiting for their site to function again... :( :( :( :( :(

If your clients were that important to you, you will have made payment on time - although we give plenty of warning, we dont even give 10 days unless an arrangement is made.

Matt:

Yes I agree with you completely. My problem is that there was NO notification that I will be shut down but even that I can disregard, no problem! But beeing IGNORED while having mad clients waiting, that I cannot disregard. This guy screwed me. I apologize for that term but it describes the situation apropriately :( :( :(

Originally posted by Bin Screwed
>>>It's friday today... give it until monday at least<<<
What are you saying? My business and my small income is DEAD by then! I have clients waiting for their site to function again... :( :( :( :( :(

You must have some strange clients, if they will make you bankrupt over the weekend. If this is your first problem, they should be understanding. What did you tell them?
"Hi, the site isn't working because I didn't pay my host in time, and he shut me down, and now I can't get hold of him after sending 20 e-mails in 12 hours."
Or
"Hi, the site is down, and I'm trying very, very hard to get hold of the host, to find out why."

Feline:

"Due to reasons beyond our powers the domain you are trying to reach is temporarily down.We have tried (and are still trying) to contact the host by all means possible, yet without success.
We expect it to be online again in a few hours, we will keep you updated."

:unhappy:

Wow , make me wonder how some of these companys do bussiness LOL. IF i got 20 emails and a few mad or very upset voice mails, i would return the call..

Wizzard:

My VoiceMails weren't upset but rather just "firm" and everything including the (many) mails were sent after 8 hours of just asking kindly "What is going on?"

Matt2001 can I PLEASE have my data back? PLEASE! I lost a customer today alreeady. Why are you doing this to me? :( :( :( :( :(

I saw a user name earlier call Bin Scammed, is it you Bin Screwed ? just asking , no offense

AmericanD:

No.

It's normal. There are a large number this kinds of webhosting.
Before you pay the webhosting, you are God. After you pay the webhosting, they are God!:angry:

The lesson is that before uploading the forum application or web pages, investigate and select an honest hoster.:D

wang:

I am a client there for 1 year and 8 months now and they decided NOW to play god? :(

About you-you have frequently not paid your hosting bills on time and have no backup of your sites.

About your former host-that he was forgiving on several occasions previously.

As to your difficulties in reaching your former host now, we can't know the reason or cause. However, you go days without paying, so have no course for complaint if it takes him some time to respond. In fact, by most TOS, he ceased being your host and having any obligation to you when you failed to pay. Even now you don't say you have paid, just that you were planning to, so you are still dilinquent.

Frankly, if this is the way you run your business, you should lose your customers. While your former host may or may not lack professionalism, you clearly lack it.

Incognito:

Sorry but you are completely wrong. My only problem - again - is that noone talks to me AT ALL. Not the fact I am shut down or the time it might take to online me again.

Incognito:

I also would like to add that I find it absolutely "anmassend" (german expression, don't know the english word sorry) that you jump to conclusions about the quality my professionalism without even knowing anything about me, especially since the facts are so clear. Matt2001 hasn't even been here yet, my thoughts are that he indeed went on a "trip" like Feline said. For a host offering 24Hours/7Days support this is surely neither professional nor is it tolerable. It is the worst thing I have ever heard of.

If your bill is payed to current he should give you access to your data.

The other thing is, if your livelyhood depends on a business venture like this you should have an automatic payment setup. Is hardly worth the risk of losing hard earned customers because you forget to pay your bills.

Two years with a good track record would cause me to call you personally and see what the problem is however. Before I shut down mulitple sites and cause that much anxiety in my customers I would need to have a bit more info than you are just late on the payment. That I think is just good business.

And you should always have a backup of your files.

Randy:

EXACTLY! :(


KG:

Well I relied on their "daily backup service"... what a (bad) joke :( :(

Directly from their policy page:
When lack of payment reaches 3 days after notice of overdue payment, accounts are disabled.


Delphicomp.com is in no way responsible for down time either resulting from a users actions, or natural fluctuations in internet consistency. Delphicomp.com will however, do everything within it's power to assure that each and every client site is up as consistently as possible.



All services such as backup and cpanel are provided for courtesy for the customer. It is the sole responsibility of the customer, however, to maintain their own backup of the site. Delphicomp.com is not responsible for loss information for hosted sites or for bugs via outside programmers from Delphicomp.com.

Note: This may or may not be different from the terms you agreed to when you signed up for this host.

Now why again are you warning us about delphicomp.com?

Now you know: Never rely on someone else for backups.

I have all of the files for 12 websites on my computers. And my computers are backed up regularly.

akash:

You are right. Again: I am NOT complaining about beeing down. My problem is that my 24/7-Support host is unavailable for 2 whole days now via phone, email and HelpDesk.


KG:

Yes, yes and yes :(

I also would like to add that I find it absolutely "anmassend" (german expression, don't know the english word sorry) that you jump to conclusions about the quality my professionalism without even knowing anything about me, especially since the facts are so clear. I know that you don't pay on a timely basis, let your clients sites get shut down, and don't back up your sites. Yes the facts are clear. I am sorry that you have experienced problems. And, certainly, I don't condone not responding to you. You may be quite a decent and nice person. However, I do know by your own statements alone that you don't conduct your business professionally. As to whether delphicomp conducts their business professionally or not, I am not prepared to judge without knowing their side.

One final point: 24/7/365 support often refers to technical support to customers and not generally to support for sales and billing issues. And, your issues are not technical support issues. Also, their resolution may very well require intervention of the owner of the host, and he, personally, can't be available 24/7/365.

Incognito:

Now I can fully agree with you. And you are right when you say that this beeing a billing issue might take longer then usual. And that is ok! If they had told me: "Hey, we got your mail but we need 2 days to reactivate your account", that would have been fine. I could have informed my customers with an ETA and I would know what would happen.

But NOW, 2 days after I still don't even know if the owner is ALIVE and if I will EVER get my data back. No joking here, I am starting to worry! And what do I tell my clients now? THAT is my problem and I think I am 100% right about it.

Because you can't very well tell your clients the truth....that you didn't pay your bill on time...again.

DAY 3

DelphiComp.Com is still not answering phone calls, emails or their HelpDesk.

I made a research yesterday. I traced the IP I have with them back to Nocster/BurstNET. Called them and they told me that DelphiComp is a LIQUIDWEB RESELLER. Called LiquidWeb and they promised to "relay" a message for me to Matt Barens.

NOTHING - NOTHING - NOTHING!!!

For all, again: The account is PAID and for 3 days now, DelphiComp.Com is not reachable. My sites are down and I lost another customer just now.

Beware of them! Do NOT so business with them!

Originally posted by Bin Screwed
NOTHING - NOTHING - NOTHING!!!

For all, again: The account is PAID and for 3 days now, DelphiComp.Com is not reachable. My sites are down and I lost another customer just now.

Beware of them! Do NOT so business with them!

You're the one that doesn't pay your bills so its their fault?

interactive:

Ok, I didn't pay on time etc etc ok...

But do you want to tell me also that it is NORMAL in the hosting industry that someone who missed a payment AND is turned off without notification AND pays the bill is IGNORED completely for 3 days (and how many more to come)??

None of the people I talked to found it "normal". Not my new host, not BurstNET (their DC) and LiquidWeb (the company that is between Burst and Delphi) either. Also none of the people I talked with until now.

And the account IS paid by the way!

Originally posted by Bin Screwed

But do you want to tell me also that it is NORMAL in the hosting industry that someone who missed a payment AND is turned off without notification AND pays the bill is IGNORED completely for 3 days (and how many more to come)??

Lets be blunt here...you have NO idea why the host isnt responding to you. It sounds like a one man operation, and it is very possible that he is possibly just not available at the moment.

Or maybe he no longer wants to chase you around for money.

Instead of "warning" people that a certain host shut down your websites for non-payment and isnt responding in a fashion you prefer (as fast as possible) maybe you should consider it a lesson learned in backups and prompt payments.

How do we know the host you are yelling about isnt off somewhere, or sick, or in the hospital, or any number of things right now ?

For the record, your warning doesnt hurt your host (or possibly Former host depending if they want you at all at this point) but it really hurts YOU when you admit not paying the bills that provide your bread and butter. And also that you admit to not taking backups like anyone who doesnt keep all their eggs in one basket should.

greatbeast:

I agree with you but that doesn't change the fact that indeed the ONLY reasonable explanation to this is that he cut me off and then suffered a heart attack.

My mistakes are my mitakes though but beeing 3 days without my account because my 24/7 Host (check it on www.delphicomp.com) is not there!

Sorry If I am repeating someone else, I just skipped down to post:

You have no reason to complain about him not responding. You aren't his client anymore, and probally doesn't want your business. He has no responisibility for your post-cancellation questions.

dreamHOBO:

Excuse me but are you out of your mind? I was shut off because I missed payment which can happen. I PAID, I repeat I PAID - my account is paid until December now, and I don't even get my god-damn data back from him which is common coutesty even if I hadn't paid.

He did not answer my emails, helpdesk reques tor phonecalls to tell me "Hey *******, I don't want your business anymore" he is just ignoring me or in a coffin right now. My clients want their data!!! :angry:

Robert,

Check your mail.

Everyone else:

Yes, i can see how this looks extremely bad, and i will admit, it is. I am a one man operation, and i do my best. I am a reseller for liquidweb, they look out for the servers, and i do have to say they do a VERY good job. I just got back to being able to check my email, and so i haven't even talked to them yet as to why the account was suspended. I hadn't even got around to suspending the account for late payment, so i believe it probably has to do with a TOS violation. I NEVER SUSPENDED ROBERTS ACCOUNT!! I was going to wait until i got back into the office today to take care of that. Anyways, Robert, i deeply appologize for the mishap. Once again, there is no excuse for my not responding to your emails. I just never got them, becuase i couldnt' get to them. But now that i am getting them, i'm quite disturbed. One email that was sent supposedly 25 min after the site went down, you're already cursing at me!! I'm going to give you your data as requested, and i'm stil sorry it took so long to get back with you. I know you are already leaving to another host, but it you weren't, i would kick you out anyways. I do agree, you have a right to be mad at me. I accept that load fully, and i appologize. BUT, to curse me out is another thing. I don't accept paypal for ANY other client except for you. I went out of my way to setup a paypal account just to keep you happy, so you could stay hosting with us. I have had to constanly remind you to pay for the last 7 months (i have email proof if you wnat to see it). Last month, you had paid at 4am my time, i didn't even get the email till noon because it was sent to my hotmail account, and the site was reactivated by 4pm. That time, you site was suspended because you were 7 days late for payment. Our TOS says 3, once again, i was lenient. I have been very generous to you for your entire time with us, and this never would have happened if payment were sent on time, everymonth. You have been consistently late, and i have been patient. I still take full blame for taking so long to respond, and i do hope people reading this realize that this is not the normal way of business at Delphicomp.com, i have lots of satisfied PAYING customers. Please feel free to slam me back. Other hosts, i know you've had to deal with customers like this before. I'm not saying back me up on this one, but i think you know where i'm coming from with my frustration.

Matt:

As said before I take full responsibility for the late payments and I have never let it a secret. I also have absolutely no problem with the shut down which was a natural consequence of my late payment.

Also I did not curse at you 25 minutes after but 8 hours and 25 minutes after as 8 hours is our timezone difference and in th email you got my time.
I want you to disregard any cursing etc in mail/phone and helpdesk as they are a result of broken nerves by complete desperity.

Thank you for giving me my data although all my (remaining) clients started from scratch now. The data will help but comes too late unfortunately.

I just want to point out that for 1 year and 8 months I was a happy customer of DelphiComp.Com and also received the best possible service. Also I want to point out that there is absolutely nothing wrong with "one-man-shows". I know 10 people+ companies who are NEVER reachable after they get your money. Matt is a nice guy and I am sure he had serious reasons to not be there these days. This is the first time this happened in almost 2 years and provided that it doesn't happen again, Matt is a good choice for hosting.

I will edit my starting post too to reflect above said.

Did we ever find out why the site was just down in the first place then if it wasn't because of late payment? Just being nosey, after reading 3 pages, I am kinda into the story :)