I have had a ticket open with MCHost since 9-29-02 regarding a refund from them overbilling me. They have owed me $70 for almost 4 months! They claim all refunds have been pushed through, yet they will not offer confirmation numbers, and I sure as hell have not received the money.

I just want people to know the kinda stuff that happens at MCHost, and the kind of stuff Marc LETS happen. EVEN AFTER YOU LEAVE! I haven't been with them for at least 2 months. I have gotten ticket responses with things like "Hello", and nothing else. Some responses are just the closing of the ticket. This is unacceptable, and I am sick of it.

All I want is my refund, and then Marc can run his company and screw as many other people over as he wishes. I am NOT flaming MCHost, I am letting the public know of shady business practices. I have hard/soft copies as proof, if anyone wishes to read the ticket. It seems the only way to get MCHost to come through with anything, is to let people know how it really is there.

Well, Marc.... Thats how it really is! Fix it.

A refund shouldn't take that long to process..:confused:

Originally posted by Joana
A refund shouldn't take that long to process..:confused:

Agreed, especially since they have all these new employees there. I just want my money back. Thats all.

Why don't you call there voice number? I highly doubt they are doing so intentionally. Prob got lost in the shuffle somewhere.

What Okihost says wouldn't surprise me as most times its either a glitch or the request got lost. It happens, though it shouldn't its important to remember sometimes these things happen.

Originally posted by OKIHost
Why don't you call there voice number?They don't seem to have a voice number. At least I couldn't find one on the MC site.

So I should allow this to go on for another 2 months? It's already been going on for 2 months. And this is on a trouble ticket with 29 posts to it. How long am I supposed to let this "Sometimes these things happen" play out?

There is a guy from MCHost that comes here alot I would suggest getting his username and maybe PM him with the ticket # so he can look into it.. I was not trying to say that you should wait any long just that sometimes in bigger companies stuff like this happens and you just need to get in contact with the right person. Here is an address I got from the site you might want to call 411 and see if you can get the number to them..

500 North Michigan Ave, Suite 305
60601 Chicago, Illinois

Thanks for the info OKIHost. I didn't mean to jump on you...

Kiwi is the username of Marc that posts here. And from what I can tell, he doesn't care. This isn't the first time something like this has happened, and it will probably not be the last.

I REPEAT:

All I want, is my money back. That's all. Is this too much to ask?

What a MCHOST thread without Marc jumping in before anyone?

He must be sick or something. Marc i hope you get better soon! :D

Kind regards
Phillip

I'm in Chicago if you want someone to "visit him" ;) :stickout:

but seriously, this is pretty pathetic!!!! No matter the size of company, w/ this kinda "Customer Service" has no excuse's!!

I hope everything works out for you.

Originally posted by Lippy
What Okihost says wouldn't surprise me as most times its either a glitch or the request got lost. It happens, though it shouldn't its important to remember sometimes these things happen.
Just to put this in context Lippy...

This is not an isolated incident... there have been multiple instances of refunds being "processed" and never actually materialising in the refundee's account...

Irrespective of the spin that will no doubt be put on this at some point in the future, you have to kick, yell and scream before your issue is dealt with properly... and ultimately anyone who does that on a third party forum invariably finds their forum being banned, or some form of block being placed on you where you can't even make a valid complaint through the recommended channels.

As for Emrys... request a bankers draft and don't quit hollering until you get a tracking number for the letter.

Emrys: Have you cancelled the recurring transaction yourself?? I would advise this. Access your Client area - http://secure.paysystems1.com/cardholder and cancel the recurring transaction yourself. :)

I have been with MCHOST for over a year now, really no billing problems as all they do is set it up on a recurring basis with a third party company. They don't actually sit their and look at each transaction happen they just keep track of the transactions as a group to make sure they are making their money like any other regular business. Now with that being said may I remind everyone though you choose to go into business the last thing you think about is refunds. How many post do you see being put out saying how do I set up a system for refunds only, no you mainly see how do I charge customers. Most I see, what should be my refund policy but even then you are just trying to protect yourself and not thinking what system should I put in place for refunding my customers to make sure I take care of them in a timely manner, before they come on a forum like this and complain to a full scale community and dirty your name a bit. You should not be complaing to MCHOST complain to their billing provider they will take the neccesary steps to take care of you. You are wasting your time trying to contact MC HOST they are in the space renting business by them hiring a third party company to do their billing already tells you they dont like getting into the whole billing of things. Payment systems has a procedure they automatically follow when someone request a refund. But you are right I would be pissed off myself, but vent with the right people. They don't have a customer service telephone line so dont waste your time trying to find one, unless you really do some research... I dont think Marc would rip anyone off, which is exactly why I have been with them for so long not many companies you can go to and communicate with the owner directly when there's a hundred others trying to contact him as well...Best of luck... Just my 2 cents...

Forget waiting another 2 months, just do a chargeback and let them deal with the mess

I have yet to receive my refund. Marc are you out there? Do something about this!

I don't work for mchost or anything but I do know that marc is in europe until after thanksgiving. Have you tried bumping the helpdesk ticket?

I dumped them for the same reason. I couldn't get a double billing resolved. I even had *on record* a helpdesk person willing to give back all the money (3 months+double billing) I had wasted there. Marc is still trying to wiggle out of that one.

I just turned all the paperwork over to AMEX. Marc finally posted a 1 month credit.

My recommendation: Cancel your account. Go to paysystems and turn off the reoccurring payments. Call your CC company get a chargeback. You have usually around 30 days from the date you received the bill to act. So get going. Marc took 5 months to post the credit for me.

This is sadly not a unique occurence. Just search for MCHost here on WHT. MCHost has great servers. Just horrible billing and horrible support.

wow , this again , seems to be a trend among the prior mchost customers . I think its pretty pathetic that this is still happening . Having had to go thru the same crap to get my money back , i know what it feels like to be ripped off by this company . First and foremost , you never mess with peoples money , thats rule of thumb in any business . If you cant get something as simple as billing in order , then you dont deserve to be in business . I could see if this was a one time thing , or even happened a couple times . Unfortunitly , this seems to be happening weekly . I dont see any sign of this stopping either . I say mchost drop there overcharging 3rd party billing system , and get a gateway , so they can control all aspects of there billing business . At least with a gateway system , you can control refunds , and settle your own batches...anyways , i advice , buyer beware when signing up for mchost

What is the source of this problem? :) Mchost or paysystems? :confused:

Originally posted by ghost
What is the source of this problem? :) Mchost or paysystems? :confused:

I am a former MCHost customer who had a problem with a refund and recurring billing that was never stopped. I can only speak about my own experience - but in my case, the problem was definitely with MCHost.

I made numerous complaints to Marc and their helpdesk in an attempt to get it resolved, which always resulted in them blaming Paysystems/Revecom. Finally, I contacted Paysystems directly, and they told me the refund was never processed and the recurring payment was never stopped. I had them stop the recurring payment, and forwarded their Email to Marc about the refund never being processed - then and ONLY then did he process the refund. It took almost 3 months before I got the refund for the two 'extra' recurring payments that were charged after I left.

Everybody always says McHost and Splashhost are best. I don't know why they should say this if this stuff happens to their clients regularly.

Originally posted by Coolium
Everybody always says McHost and Splashhost are best. I don't know why they should say this if this stuff happens to their clients regularly.

Where did Splashhost come up in this? I haven't seen any complaints about them with regards to refunds (or any complaints at all for that matter).

Originally posted by Coolium
Everybody always says McHost and Splashhost are best....
Not anymore. ;)

When I left MCHost Marc emailed me telling me that I should go to Paysystems and cancel the payment myself. It does no longer show up as a recurring payment in paysystems system.

Originally posted by cgrey
I am a former MCHost customer who had a problem with a refund and recurring billing that was never stopped...
The only *sure* way to stop reoccurring payments is to use the web interface at paysystems. It will send you an email saying payments have stopped.

I wouldn't trust the word of a human at MCHost or Paysystems that 'they will take care of it.' That wasn't my experience. The only thing that worked as expected in my whole mess was the web interface to stop the payments.

Here is the link: https://auth.paysystems.com/cardholder/default1.asp (https://auth.paysystems.com/cardholder/default1.asp)

I did cancel the recurring payments, and I haven't been with them for like 2 months. I have bumped the trouble tickets(s) ( read that TICKETS, I have 2 going on about the same situation as per Marcs request ) and have still not gotten any satisfaction...

I find one of there responses pretty interesting. They claim the refund went through, so I asked for confirmation #'s. They said they don't get confirmation numbers from paysystems. That is the biggest crock of stuff I've ever heard. EVERYBODY hands out confirmation/transaction #'s, it's how bookkeeping works.

All I want is money back! I don't like bitching, but I don't like being ripped off either.

Originally posted by Emrys
I did cancel the recurring payments, and I haven't been with them for like 2 months.
Sorry. I missed that part that you had already left. :)
Just go for the chargeback before your CC company says it is too late.

Originally posted by Coolium
Everybody always says McHost and Splashhost are best.

I can't say anything about Splashhost but I never read any good words about McHost at WHT :)

Originally posted by Emrys
They claim the refund went through, so I asked for confirmation #'s. They said they don't get confirmation numbers from paysystems. That is the biggest crock of stuff I've ever heard. EVERYBODY hands out confirmation/transaction #'s, it's how bookkeeping works.
I never get a cancel confirmation number, if I have to cancel an account or make a refund. I take a screenshot of the confirmation page and email that to the client to let them know that it has taken place. Attached is one such screenshot. :)

Originally posted by Coolium
Everybody always says McHost and Splashhost are best. I don't know why they should say this if this stuff happens to their clients regularly.

Hi,

I have not heard/read any such problems about SplashHost. MChost have not had good reviews for a while now and I guess this is one of the reasons, they used to be praised often.

Originally posted by Aussie Bob

I never get a cancel confirmation number, if I have to cancel an account or make a refund. I take a screenshot of the confirmation page and email that to the client to let them know that it has taken place. Attached is one such screenshot. :)

Aussie Bob, do you have your own dedicated paysystems rep that works only on your acccount ?

And let it be known Splashhost has NOTHING to do with this thread. This is about MCHost.

Originally posted by Emrys
Aussie Bob, do you have your own dedicated paysystems rep that works only on your acccount ?
:confused: Not sure what you mean by that. Paysystems has many employees.

Yeah, but MCHost supposedly has their own dedicated paysystems staff member, that works on nothing but MCHost stuff. Seems to me, if you have your own dedicated staff member for this, they could come up with some sorta confirmation # or date that the actual transaction took place.

Not trying to be down on you, but I have had it with excuses that MCHost has done their job. They have not, and they owe me money.

It is THEIR responsibility to proove to me that the refund has gone through and that it is my banks problem that I have not received the refund. Which is not the case, because I have gotten refunds from other companies in no time flat.

Originally posted by Emrys
Yeah, but MCHost supposedly has their own dedicated paysystems staff member, that works on nothing but MCHost stuff. Seems to me, if you have your own dedicated staff member for this, they could come up with some sorta confirmation # or date that the actual transaction took place.
They could have their own dedicated staff member that just looks after mchost. They have more volume than us and I guess anything's possible.
Not trying to be down on you, but I have had it with excuses that MCHost has done their job. They have not, and they owe me money.
I'm not defending them in this situation. :) Just saying we get no "confirmation number" when we remove an account from the recurring database or when we refund an account.
It is THEIR responsibility to proove to me that the refund has gone through and that it is my banks problem that I have not received the refund. Which is not the case, because I have gotten refunds from other companies in no time flat.
Yeah, they should do that. Sometimes things fall through the cracks. :eek:

This is a pretty big crack. 2 tickets, 1 with 30+ posts, and a 3 page ( and counting ) thread here.

Originally posted by Emrys
This is a pretty big crack. 2 tickets, 1 with 30+ posts, and a 3 page ( and counting ) thread here.
Crack might have been the wrong word there....:eek:

"Crack" means a joke in Irish

Still have yet to hear anything from anybody at MCHost about this problem. Seems like they just don't care that they rip people off and the public knows about it.

I agree ..splashhost never seems to have all these problems.

I've work with alan in the past and must say he's very helpful. ;)

give him a try.

first off , splashhost is an excellent hosting service , when compared to that of mchost , i have never had a problem with alan or splash . Anyways , im just wondering why all these people use 3rd party billing processors . I dont understand , its more expensive , you dont have access to customer information , basically , 3rd party billing systems put you "out" of control of the billing aspect . Its seems to me , that something must be done about this billing system , if that is the true reason . I know with a gateway service like netbilling or tricash , you are able to settle your own batches , they have more advanced fraud scrubbing tools , ALLOWS YOU TO MAKE REFUNDS INSTANTLY . It puts you in control of everything , since maybe mchost isnt in control of there billing , maybe they should consider leaving a 3rd party and going gateway , who knows though , it might be even worse to let them have access to this kind of information...it could go both ways

You should report them to Visa.

UPDATE : Still no response from ANYONE at MCHost about this.

I am assuming they use 3rd part so they don't have to be accountable for their screw-ups. I mean if they don't actually control the money, than how are they supposed to be accountable for it ? ( This is the biggest BS line I've ever heard, I don't agree or believe in it, this is my interpretation of their business practices )

Bottom line is, they owe me money, and I don't care how it gets to me. It is their responsability to ensure that their accounting is accurate. Which it isn't. They've admitted to overcharging me, they are just playing dumb so they don't have to refund me.

i would just chargeback on the account , i dont waste time with these punks who try to steal others money . Almost the exact samething happened to me , i was promised a refund , after one week , i disputed because it never showed on my account .It almost like some of these hosts string people on , just so the cardholder cant dispute , anyways , i won my dispute , got my cash back right then and there . If people keep playing how McHost is playing , whats going to happen is hosting will become high risk , just like adult sites (which costs alot), and because a couple people cant get there crap straight , they'll ruin it for everyone

Still can't understand why u waiting for their response?

Why don't u chargeback?? What's holding u ?

Originally posted by merconline
Still can't understand why u waiting for their response?

Why don't u chargeback?? What's holding u ?
Payments cards in the UK don't allow you to "Chargeback"...

Originally posted by WebSnail.net

Payments cards in the UK don't allow you to "Chargeback"...
Unfortunetly it is the same here in the US. That is why I haven't charged back. I would if I could, but I can't because I screwed up and didn't think about the long term affects of working with a, how should we say, less than honest business.

Sorry - DOUBLE POST

I had the same issue in September. MCHost is great, until you try to leave. I don't recommend them to anyone. I am *still* waiting for my refund. Marc, the owner said he'd personally look into it, but that is a crock of ****.

MCHost gets an F for fraudulent in my book. Their reseller services are great, but that's where it ends.

Yeah, I agree. I got an email the other day. Marc was trying to offer the refund. Haven't heard since, after I answered with all the info he wanted.

Oh yeah, they also DELETED all the tickets from their helpdesk about this. So obviously they don't seem to care. If they did, they would've worked this out a long time ago, not only with me, but with everybody else they've been ripping off. And I know and speak to plenty of those people on a daily basis. This sure as hell isn't a one time incident, or a 100 time incident. And it doesn't look like it it gonna get fixed anytime soon.

Still have not heard anything or received a penny. Just thought people should know this is still an ongoing situation at MCHost, and you should avoid them at all costs, because they can't handle running their books.

Thanks.

Originally posted by Emrys
Oh yeah, they also DELETED all the tickets from their helpdesk about this. So obviously they don't seem to care.
Hi Emrys, I believe MCHost deleted all closed (whether closed by them or not) messages because most responses were from BobCares, and didn't solve the issues, and because of the "new inhouse" staff hires. Just a prep, nothing personal I don't think... I could be wrong, maybe they just don't like you and deleted all your tickets. :) BTW, how many tickets does it take to get a ride at MCHost?:D

Originally posted by DrChaos
how many tickets does it take to get a ride at MCHost?:D

Okay I'll buy it - the answer is?

I was hoping emrys could tell me.......

Originally posted by DrChaos
I was hoping emrys could tell me.......


How about ... As many as you like ... there's no collector?

So far, 3 tickets...

One with over 30 posts... ( was deleted by MCHoist )

One that never got answered.... ( was deleted by MCHost )

And the newest, which has been unanswered for a week. This ticket is supposed to be under the care of Marc. He was the one that requested the latest ticket, and was the one that answered it with "give me a paypal account, and I will send you the refund". Paypal is instant notification, so I would know if I got it.

Just an update.

I too am still waiting for my refund from MCHost...I don't WTF their problem is.


*** Marc, you are a crook. ***

Originally posted by tahjah
I too am still waiting for my refund from MCHost...I don't WTF their problem is.


*** Marc, you are a crook. ***

I am waiting since 7 days for a reply to your ticket with the order ID # :rolleyes:

Signature

-VirtualCP Control Panel Software Coming Soon-


Soon?

"adv. soon·er, soon·est
In the near future; shortly."

Maybe signature needs updating Marc! :D

Refunds take time, and things happen... trust me ;)

Originally posted by phpcoder
Refunds take time, and things happen... trust me ;)

Did you read the whole thread dude? This has been going for months, almost years for some.... No excuse except lazy crooked business.

Update Time

Still have not received a refund from these jokers. I recommend staying as far away as possible from MCHost. They don't seem to care about anything but ripping people off.

Originally posted by Kiwi

I am waiting since 7 days for a reply to your ticket with the order ID # :rolleyes:
Just wanted to clarify something Emrys...

Have you responded to this request... Just wanted to be clear on which court the ball is in.

That wasn't me who posted that, Snail... tahjah posted, and Marc responded to him. Marc has yet to respond to me. Even though I started the thread, and it is my issue we are discussing. I think that's called selective something-or-other, isn't it?

Originally posted by Emrys
Update Time

Still have not received a refund from these jokers. I recommend staying as far away as possible from MCHost. They don't seem to care about anything but ripping people off.

1. I don't know who you are.
2. If you are who i am guessing you could be, the refund ID's are in your tickets and have been confirmed by PaySystems. But again, i have no idea who you are.

*Think money order might have solved this ages ago.

Yeah.... Supposedly those transactions took place 48 days after the first post in the first ticket.

Just because there is some information doesn't mean I have gotten any refund from you. Until I do, I still consider this your issue.

48 days to issue a refund? And then another 30 days for them to actually make the transfer? Come on. That is rediculous, and gives me the right to be suspect of if this refund will even occur. Seeing as you have someone inside paysystems, wouldn't surprise me if you told him to say that, just for the fun of it.

Don't try to turn this on me. It's your mess up, with the company you choose to work with. I am not the only one this has happened to, and if you haven't learned by now, you deserve every bit of bad relations it warrants you.

I will let you know IF the refund is successful. Not that it will help anyone else you've screwed over, but maybe someone would be interested in knowing how long it really takes to get any information/action as simple as this, from you guys.

Originally posted by UNIVERSA
They don't actually sit their and look at each transaction happen they just keep track of the transactions as a group to make sure they are making their money like any other regular business. (...) You should not be complaing to MCHOST complain to their billing provider they will take the neccesary steps to take care of you. You are wasting your time trying to contact MC HOST they are in the space renting business by them hiring a third party company to do their billing already tells you they dont like getting into the whole billing of things.

That's not right!!
It's McHost responsability to check if the companies it associates with are doing their job right..
Isn't McHost who offered 30-day money back guarantee? it's not up to the custumer check if the billing provider is reliable, the client should worry if MCHost is reliable (apparently, it's not) as it's McHost who is redirecting it's custumers to this third-party service ; MCHost IS responsible for what this company does to it's clients - it referred them to this company, didn't it?????

If McHost isn't worried if companies who deal with it's clients money are reliable, I wonder what else they don't care about: people who give support, who have access to clients files, database, etc..

tird-party service

You don't know how close you are....:D Did you mean third party? Or turd party?

Originally posted by DrChaos


You don't know how close you are....:D Did you mean third party? Or turd party?

third party.. LOL
That was a typo, but if there are any other mistakes, that's because I'm not a native english speaker..

Originally posted by thaismr

If McHost isn't worried if companies who deal with it's clients money are reliable, I wonder what else they don't care about: people who give support, who have access to clients files, database, etc..
:uzi: MCHost

I have been with mchost since Aug 2001 and I still think that they are one of the best hosting companies around in its price range.

In relation to If McHost isn't worried if companies who deal with it's clients money are reliable

It is a very difficult issue when companies has to rely on third-party payment processors when it comes to refunds etc. I register all my domain names through registerfly.com and they have app. 70,000 clients. A few months ago I was charged for two purchases which did not go through. It took me almost 2 months to get my money back.

Registerfly actually contacted the payment processor in question and instructed them to refund my money a few times without any results (i.e. no refund). In the end registerfly advised me to request for a chargeback so that I could get my money back.

What I am trying to say is that sometimes it is difficult as a company to get these payment processors to issue a refund (for whatever reason).

I do not think that Marc and Mchost would gain anything from keeping the money and generate all the bad publicity in WHT. I strongly believe that the bad guys in this case are the payment processors.

They do not have to rely on that 3rd party vendor.

Just wanted that to be clear

Originally posted by JJT


It is a very difficult issue when companies has to rely on third-party payment processors when it comes to refunds etc. (...)
Registerfly actually contacted the payment processor in question and instructed them to refund my money a few times without any results (i.e. no refund). In the end registerfly advised me to request for a chargeback so that I could get my money back.

I do not think that Marc and Mchost would gain anything from keeping the money and generate all the bad publicity in WHT. I strongly believe that the bad guys in this case are the payment processors.

Did you notice the difference? "Registerfly actually contacted the payment processor (..) instructed them to refund my money (...) In the end advised me to request for a chargeback."

It's not clear yet what McHost did about his biling provider..?
How far did he go on helping his customers, remembering that they trusted Marc when they used his billing provider??
Is he still using the same provider with new clients, after all the complaints posted in this forum??

That's what people want to know.. Did he abandon his clients?? Or not?

I never said Marc had the money, I only Know that he is responsible for people/company he refer his clients too.. it's the law.. why do you think Registerfly helped you like that?? Mostly, because they are a big company, they don't want to be sued..! :)

It's just an advice, really.. for both Marc and his customers (ex- and future customers).. they have to know their responsability/rights so they can all do the right thing..

I'm editing the post to take those smilies off.... :rolleyes:

Did you notice the difference? "Registerfly actually contacted the payment processor (..) instructed them to refund my money (...) In the end advised me to request for a chargeback."


I am sure that mchost contacted the payment processor. I do not think that mchost would risk its business reputation by trying to hang on to app. $40 in each case.

In the registerfly case - I was the one that told them that I would request for a charge back unless they would refund my money.

After app. 6 weeks they told me that it would be the best solution if I requested a charge back.

It's not clear yet what McHost did about his biling provider..?
How far did he go on helping his customers, remembering that they trusted Marc when they used his billing provider??
Is he still using the same provider with new clients, after all the complaints posted in this forum??

That's what people want to know.. Did he abandon his clients?? Or not?

They are using a different billing provider (at least in my case) which is much better.

I never said Marc had the money, I only Know that he is responsible for people/company he refer his clients too.. it's the law.. why do you think Registerfly helped you like that?? Mostly, because they are a big company, they don't want to be sued..! :)

It's just an advice, really.. for both Marc and his customers (ex- and future customers).. they have to know their responsability/rights so they can all do the right thing..


They only reason why registerfly advised me to request for a chargeback was because their payment processor would not issue a refund.

I spoke to one of the top people in the registerfly accounting department and he apologised and said that he has tried to issue a refund through the payment processors without any success.

I am sure that mchost are aware of the fact that they can be sued but most of us have to rely on third-party payment processors and a lot of times they are not as reliable as they should.

Its pointless. If you decide to hide your name and not tell me who you are, i can't check on the status or do anything else for you, sorry.

Then, why does this customer says he had "hello" as answer to his support tickets..??
No wonder he used this forum to complaint, that worked for him: he got an answer from people at McHost, finally..

Originally posted by thaismr
No wonder he used this forum to complaint, that worked for him: he got an answer from people at McHost, finally..

Still don't know who she/he is, though. So i guess that doesn't help much. If you wish the situation resolved, contact me.

Originally posted by Kiwi
Its pointless. If you decide to hide your name and not tell me who you are, i can't check on the status or do anything else for you, sorry.

It is pointless Marc. How many tickets does it take for you to get your act together? How many tickets does it take to finally realise what is going on? I had a ticket open for 48 days before you started the refund, 48 days. That is rediculous. I will respond to the last ( the 3rd, in this case - 1st was open 74 days ago ), if you haven't deleted it, and let you know I have yet to receive a refund. Will that change anything Marc? Please say that it will. I don't think it will, but with all your assurance behind it, I'm sure to get it soon.

And you know damn well who I am, or do you have lots of other people you aren't refunding money too? Don't try to "charm" me. I'm not that dumb.

marc Would I receive a refund? ;)

I was on there recurring billing cycle after I cancelled The only way to stop it was to cancel the card. I tried getting a refund but it was pointless, he would tell me I would get a refund and then not send anything, after a few weeks over being told the samething, I gave up. I encourage everyone else they owe to give up to, you will never a penny of what they owe you.

Originally posted by ChefBill
I was on there recurring billing cycle after I cancelled The only way to stop it was to cancel the card. I tried getting a refund but it was pointless, he would tell me I would get a refund and then not send anything, after a few weeks over being told the samething, I gave up. I encourage everyone else they owe to give up to, you will never a penny of what they owe you.

Again, new user with only 3 posts on WHT. No idea who it is.

Originally posted by Emrys


It is pointless Marc. How many tickets does it take for you to get your act together? How many tickets does it take to finally realise what is going on? I had a ticket open for 48 days before you started the refund, 48 days. That is rediculous. I will respond to the last ( the 3rd, in this case - 1st was open 74 days ago ), if you haven't deleted it, and let you know I have yet to receive a refund. Will that change anything Marc? Please say that it will. I don't think it will, but with all your assurance behind it, I'm sure to get it soon.

And you know damn well who I am, or do you have lots of other people you aren't refunding money too? Don't try to "charm" me. I'm not that dumb.

Seeing someone just re-opened the ticket and pointed to this thread, i am guessing that is you. I have responded to you on 10-12-2002-3:54.

Please see my reply, the transactions have been issued:

11/18/02 1:23:32 PM - Client Refunded.
11/18/02 1:23:46 PM - Client Refunded.

If you don't believe me, please call PaySystems at 1-866-699-9022 and they will confirm that with you. This is the last billing issue i'm handling through WHT.

Famous last words ahaha

Originally posted by Kiwi
Please see my reply, the transactions have been issued:

11/18/02 1:23:32 PM - Client Refunded.
11/18/02 1:23:46 PM - Client Refunded.

If you don't believe me, please call PaySystems at 1-866-699-9022 and they will confirm that with you. This is the last billing issue i'm handling through WHT.

If only our National debt could be handled with a response like this.

Originally posted by Kiwi

This is the last billing issue i'm handling through WHT.
You still don't get it Marc.. If you took care of your customers properly, you would be handling these issues BEFORE they get to WHT.

Well, I've waited 30 days since 11/18/2002, and today is the 31'st. I have yet to receive my refund, from either Marc or paysystems. Guess I will just have to do Marc's job and call paysystems and see whats up. This is truly sad. I can only imagine the poor suckers that pay him 100's a month for dedicated and get shafted like this.

Stay away from MCHost people. They are bad news, and have absolutely no quams with ripping you off. This thread is by far, way more proof than you should need to make that decision.

NOTE : Keep in mind that 11/18/2002 was 48 days from the start of the first ticket in this whole thing. So my refund adventures started on 10/1/2002. It just took them 48 days to figure out what was going on.

I have yet to receive my refund. And now paysystems is trying to turn it around on my bank. My bank has been perfect through all this. I have received all payments/refunds/debits that I have used this card for. I am personally holding Marc responsible for this. I shouldn't have to fight a company to get my money back. Marc, you should be taking care of this. So glad I am MCHost FREE!

they do not have a third party billing system any longer.

i believe Marc at Mchost is doing the over billing on purpose.

i am here today to ask if anyone of you ex Mchosters would be willing to expose Marc and his unscrupulous practises to authorities. apparently, Marc is a reseller for dragon.com.

if we stick together and start some waves, we can stop him from doing this to anyone else.

for those of you who have left Mchost in the last few months, I am an ex mchoster and marc purposely will not delete ymy billing info.

i use the same billing system as him and he refuses to delete me from the Perlbill system, which leaves it wide open for an auto cron job for invoices and me getting billed again.

I am flaming Mchost. they are terrible people and terrible business persons.

if you are reading this Marc. you started a war with me and I am pissed offf. delete me from Perl bill right now. don't give me any crap about you may need to contact me later. that's bull****!!

you can delete my posts over at your crap forum faster than a heartbeat, then it should be just as easy to delete me from Perlbill. you will not go uncontested now that i am here. people like you who run businesses, should be put out of busines as fast as possible

Mic

been waiting a month for my money now...

wow, i thought mchost had a good reputation around here, damn this thread helped mchost lose many potential customers i bet