I'm looking for advice on http://www.ehostpros.com reseller hosting services.

Are they reliable?

Let me know your experience.

P.S. - Please dont offer other hosts, if you use(d) them I would like to know your experience.

JT

I tried to go with them on a reseller account based on good recommendations here. I chatted with them for a few presale questions on their online support. Got someone right away every time. Rupi offered me a special deal on my account based on some things, but after signing up, the "special deal" never came to pass. I don't really want to go into what it was here, since they may not do that for everyone, I don't know. That wasn't a huge deal though. Account was set up right away, and tech support was quick to respond. I didn't find out til after signing up though that they do not allow you to oversell your account whatsoever, so if you are buying reseller packages with them, that may or may not be an issue for you.

One of my main reasons for joining them was the free merchant account they offered. Upon signing up I was given a link to apply for that, and did so. However, I NEVER heard anything more about it, and no one ever contacted me about it.

I cancelled my account before the first month was out, and they did give me a refund that I wasn't expecting. I would say you would do ok with them if any of the above things aren't issues for you.

I cant tell you much yet because I am still in my first month, so far so good, 2 short down times, support is always quick to reply to online chat or support tickets, sign up is quick and easy, I think they have great potential, we'll see

Dryline: Ok this might be a dumb question, but what do you mean by oversell your account? Just curious.

Dryline: I give lots of deals for custom plans , I am sorry I may have overlooked your''s, as this is rare, I didnt get any reminder from ( I am not sure ) you otherwise I would have credited your $5, thats not a problem. I remember giving you coupon for signup and using that coupon would waive your setup fees and you didnt validate that coupon in biling order at that time , thus you were charged. If you would have sent me an email I would have credited your account on next renewal.

Also regarding merchant account, I got few complaints that our merchant is not responding to the deal and I found out that the email in the form we had on our website for them had changed. As the merchat had got new domain and moved all business to new domain and as soon as I found out I updated the form email and reesubmitted all the merchant requests myself including yours. I also contacted our contact there and they said they will contact all of them, sorry about that.

========
Yes, We do not allow overselling which simply means that if you get 1000 MB space and 10 GB tranfer, you can only use that much, as there are lots of fruad or spammers who misuse it. You can always upgrade or purchase additional space or bandwidth if you know you are going over. Over selling protects the resellers as well as us.
A simple example is , lets say you signup for 10 gig bandwidth plan and set up a customer and they use 40 gig in that month and fail to pay you, and then you are stuck with that 30 gig bill from us as you are liable. 99% of resellers like the way it is, as their customers use what they pay them :D

I Hope this helps

Kind Regards

Rupi :D

Yea Rupi said he was gonna give me a free accout ;)

I'm just kidding.

Anyhow, I've been with EHostPros.com for hmm 2 weeks now? In those 2 weeks I've made a substantial amount of money to cover the reseller package as well as for future upgrades.

I've expierenced 2 downtimes (DoS Attacks) but since than everything has been great.

Support is fast if you own a support ticket.

Speaking support ticket, Rupi you know I can't get perldesk installed? Strange right?

They have really good reseller packages and prices!!!

My rating: 9 out of 10.

Originally posted by PCRob


Speaking support ticket, Rupi you know I can't get perldesk installed? Strange right?


Please put in a ticket and we will install it for you. :D today

Thanks for the opimions, anyone else?

Thanks for clearing things up Rupi. I wasn't trying to slam your company, just offering my experience. There was no coupon for the $5, but I did mention it on the signup, and it was mentioned in my welcome mail that it would be credited, but it never was. It was only $5, so I wasn't going to whine about it.

Really, the overselling thing and the merchant account thing was my deal. May not be an issue to some, but from what I have read in WHT, many hosts like to oversell, and I don't see a problem with it, within reason of course, and it not done to the extreme. Just mentioned that here because for some it may be an issue, for others it may not be. :)

I am not sure when you resubmitted my app for the merchant account, or if you un-submitted it, but to date I still haven't heard a peep from anyone about that. That is neither here nor there now.

Other than those things, I think you have an excellent service. Certainly very responsive, and you did fix that little "uhoh" I made on some of my files for me. I had no problems logging in to my accounts at all, and the email was working fine. I never got around to doing much with my websites there. I was also pleasantly surprised by the refund you gave me, which I neither asked for or expected.

I still say to jtooder that if overselling isn't an issue for them, they wouldn't go wrong by going with ehostpros!

Dryline: Ok this might be a dumb question, but what do you mean by oversell your account? Just curious.

Well, for resellers, it is basically selling more space than you currently have paid for. Using Rupi's example, if you purchased 1000MB of space, and 10 gigs of transfer, on a plan that DOES NOT allow overselling, you could sell, say, 10 accounts of 100MB space and 1 gig transfer each and no more.

However, the vast majority of people that buy web site accounts never use the space they pay for and have allocated to them. Under the above example, an account may only use 50MB and .2gigs of the 100MB/1gig allocated to them. This is where you can oversell. On a plan that allows overselling, you could, for instance sell 15 accounts of 100MB/1gig on a 1000MB/10gig plan.

It's a tricky thing to balance, and you need to have the ability to buy or upgrade to more if a site you sold like that does decide to use their allocation etc. Seems to be hosts on both sides of the fence of the "to oversell or not to oversell issue". Do a search here for "overselling" and you will learn much! :)

OK - I have an account with ehostpros.com (http://www.ehostpros.com) I have had 3 down periods and consistently slow connect time. Good customer service response and I am waiting to see how they resolve some of these issues.

Here's a cut and paste of my report:

http://www.Long-Island.com


Day Mon Tue Wed Thu Fri Sat Sun Weekly
Total
Date 11/18 11/19 11/20 11/21 11/22 11/23 11/24 Total
Outages 1 0 0 1 0 0 1 3

Date 11/18 11/19 11/20 11/21 11/22 11/23 11/24 Total
Time on error 01:18 00:00 00:00 03:42 00:00 00:00 01:25 06:26

Date 11/18 11/19 11/20 11/21 11/22 11/23 11/24 Total
% Uptime 94.51 100.0 100.0 84.54 100.0 100.0 94.07 96.16

Date 11/18 11/19 11/20 11/21 11/22 11/23 11/24 Total
Connect time 37.30 3.31 0.53 40.80 0.81 0.49 35.49 16.96

Outages- number of times we were unable to access this URL
Time on Error- the total time this URL was not available (hr:min)
% Uptime- the percentage this URL was available for the day
Connect Time- the average time in seconds to connect to this URL

We report - you decide
:eek:

I will never trust internetseer for uptime reports. Its not quite reliable.
But I can tell you this the outages and lags as I had mentioned in your ticket was related to our Partner DataCenter, DV2.com which houses part of our reseller servers was DOS attacked quite a few times last week or so. This has been discussed here also. you can also look at:

http://www.webhostingtalk.com/search.php?s=&action=showresults&searchid=721731&sortby=lastpost&sortorder=descending

This is something which we cannot control. I am sorry for lag and outages you have noticed last week.

Kind Regards

Rupi

I'm wondering why you say the interseer reports are not accurate as I've had no problem in the past. My main website Long-Island.com (http://www.long-island.com) has been monitored using this free system for over a year with accurate results. (At least as far as I know.)

Thing is, it seems pretty accurate since you acknowledge a problem but, I remain open minded and feel that your customer service is great so far.

:spiny:
The truth is out there!

brainstem,

Internet seer monitors once every hour for your website as well as they promote their hosting and other services to you by email and more downtime they show you more you will lean towards them and more they have chance to send you that email.
Here are just few links I think you should look at and read:

http://www.webhostingtalk.com/showthread.php?s=&threadid=86875

http://www.webhostingtalk.com/showthread.php?s=&threadid=66083

http://www.webhostingtalk.com/showthread.php?s=&threadid=51104

Kind Regards

Rupi

I agree with ehostpros. First, understand their motivation. It is very simply to get you to switch to them as hosts. Once you understand the motives, then everything else becomes a matter of concern. My experience with their service has been to get lots of emails telling me that I was paying for something I wasn't getting and my various sites had been down, when, in fact, none of the sites had been down. And, I do monitor all servers constantly. So, motives questionable....reporting, false in at least my cases.....use someone else, anyone else.

Any suggestions for monitoring ?

Thing is: I need to know when sites are down and why. So, that I can inform my customers.

Originally posted by brainstem
Any suggestions for monitoring ?

Thing is: I need to know when sites are down and why. So, that I can inform my customers.

this is one but I know nothing about them at all, rec'd this link in an email...

http://www.monme.com

Well, I have a feelilng that I am going to be a very satisfied customer of ehostpros.com....

Go customer service
The lag times are gone
My sites are up

I will tell all at the end of my first thirty days!

Brainstem
We report ~ You decide !

:dgrin:

Trying this out.

alertsite.com (http://www.alertsite.com/)

Seems very good so far ... any comments?



:confused:
The truth will set you free!

Originally posted by brainstem
Well, I have a feelilng that I am going to be a very satisfied customer of ehostpros.com....



I have the same feeling, other than the problems at dv2 its been great, I just finished my first month, support is GREAT, Rupi does a wonderful job

OK - I'm happy - I have subscribed to an additional alert service and since them my website has only failed to respond to 1 ping a week approximately...

:D
Happy Happy Joy Joy

Is it the alertsite you mentioned above, I like the utilities they have on the front page...

Status 0 - Site responded normally to all tests
HTTP Status HTTP/1.1 200 OK
Response Time 0.2971 seconds
Tested From Chicago, USA

Yup - 1 in the same but, I have actually signed up for a few.

I give Rupi and eHostpros a big thumbs up as far as service and uptime. Rupi runs a real class act there. I also would have to give the nod to alertsite.com. We use their paid services at work to monitor our website and the service and support are outstanding.

Originally posted by bowhuntr
I give Rupi and eHostpros a big thumbs up as far as service and uptime.

:agree: :agree:

internetseer seems to make its money via spam.
prefer to pay for a good server that dosen't say my site is down wehn i am actually onsite!

OK - I'm dissapointed to find out that I cannot get shell access. So, if I build software and want to test it - install scripts etc. I cannot do that. "Security Issues".

:unhappy:
Think outside of the box
Brainstem