Hi there,

Has anyone been with HalfPrice Hosting? Would you please tell me your experiences? Any comment will be greatly appreciated.

Thanks in advance,
Nicolas

Hi Nicolas

I have three domains on HPH. I don't know if I'm going to keep them there though.
Originally intended a minimum of 5 domains with them.
When I initially set up my first domain they had no setup fee and both NT & UNIX. I wanted some domains on UNIX and some on NT and wanted to use the same host company. They have since basically said "screw what we promised we don't care about our clients since we have plenty to spare, we aren't going to do UNIX hosting anymore. Either switch your domains to our NT servers or screw off." When I went back a little bit later to add more domains they had added the set up fee and I was mad. They did not tell existing customers that they were going to do this so we could get our other domains in under the deadline. When I sent an email about it I didn't get an answer. This has happened about 6 times about different subjects that I have not gotten a response from their email support. They are supposedly improving email support, time will tell. I called and was given a standard "excuse" and still charged the set up fee for additional domains. I have had and am currently having trouble with the mail servers which they are supposedly also straightening out. This has been going on for a while. I was also told they were going to have a better admin panel. That is dragging on also. As far as the sites uptime there hasn't been any major problems and on a good note if you call the tech support department during the day except on weekends you can usually get some help fairly quickly. I guess they are suffering the same problems too many hosting companies are suffering. Promising everything and then growing faster than they can handle along with greed getting in the way and money that should be going towards more support and better features is going into pockets. Amazing how initially companies have a "long term client approach" that becomes "a short term profit approach". They have some nice people there but there has to be a hosting company somewhere that delivers the support they promise and takes their existing clients into consideration when making decisions that affect existing clients.

Are they the worst choice...Definitely not
Are they the best choice...I sure hope not

Best to you
TIM

If it wasn't for certain hosting companies handing out your credit card numbers to the public, HalfPrice Hosting would be VERY close to the worst. I have tried getting tech support over and over and over and I swear, they just ignore us. We've gone forever without stats, and when asked when the stats were coming back the techs would shoot off a rude "no estimated time yet, we're testing". Testing user patience.

Server stability.... they're lacking there too, many many troubles starting with their connection to the backbone. They go through a local wireless ISP in Louisville, who's antenna's loose signal in strong wind and rain. So more useful than a traceroute is checking the weather channel for Louisville, KY. to see what your connection is going to look like. You get what you pay for... not much sad to say.

Tell me your kidding about the wireless ISP stuff!! Please tell me you're kidding.

As a response to the wireless ISP comments, yes we use a wireless provider for REDUNDANCY. This is a system that is used in case of the accidental severing of one of our LAND-LINES.

Sincerely,
Wade Lewis
sales@expresstech.net

Oh my God, I CAN'T believe it!

Hey guys, someone from HalfPrice Hosting HAS SPOKEN!!! Can you believe that? I can't! But well, it looks like it's real! Am I dreaming?

Oh well, it's like they have been reading all my comments and the comments from people who agree with me, and just decided to reply to defend their company's reputation.

And what do you have to say about my comments and my story, HalfPrice Hosting? Oh yes, I'm sure you won't answer, as everyone at your company does. But if you're going to speak, you can't say I'm wrong.

You have been ignoring people for a very long time, but you reply when it's a matter of reputation and popularity? I think that's not nice of you. That proves that you ignore people on purpose, because if you would just ignore everything, you wouldn't have replied to our conversation about your wireless connection.

That means you ignore people on purpose, but first you read their messages. If they contain inquiries or questions useful for the customer you delete them. If they contain complaints about you that are going to be shown to the world, then you don't delete them and reply to protect your reputation and make more innocent people fall in your trap.

You shouldn't have replied to our conversation about the wireless connection. That's the worst thing you've done. We would have preferred you to be silent, as you currently are with all your customers and potential customers. But no, you did reply because you knew you were going to lose lots of customers because of my comments and my story, and because of the people who agreed with me (and they're right!)

I have asked a couple of simple questions to Jason Heffran (CEO), David Fricke, Greg Moeck and the Sales and Support departments, and I have been ignored by all of them most of the times. Nobody here will trust a company which doesn't care about their customers, and which is actually lying.

Your site claims you handle E-mail inquiries within less than 24 hours, or otherwise the requester would receive a notification in which he/she would be told about the reason of the delay. But it's not even like it lasts longer, you just delete or ignore the messages.

And remember, HONEST hosting companies don't need to read public forums to see if people are saying bad things about them.

techh1198, I knew I wasn't going to receive a response from you. And want to know what I think? I don't care.

I just hope people are smart enough to avoid signing up for a service that lies like yours. You claim to handle E-mail inquiries within 24 hours, but you don't even reply. You just ignore messages.

Maybe you were not answered because your questions are too general and not questions that really warrant a response. Instead of wasting time with bad mouthing 1/2 price go find another host. Its only a website!!!
http://216.167.56.224/forum/ubb/mad.gif

Halfpricehosting...
Hmmm...I have one account with them and I can now et 50% off...
Anyway...

Bad Points
Slow email support (1 whole day is the min)
Some times I get 'HTTP server too busy'
(By the way, do you guys get any of these?) when I try to view an .asp page.

Good Points
Cheap!
Unlimited DSNs (!)
Unlimited traffic (if there is such thing...however, i dont have any problem so far...)
Lot's of space

However, I am currently thinking of creating a big and demanding site, but i think i'll go with something more reliable (as far as http too busy is concerned)

Coddy

Wireless is a backup? It's the ONLY line for over 2/3's of the domains!. The other ones are on a T1. I think you need more than a Class C block to do redundant BGP-4 routing.

HPH is a joke. The entire site is a lie!

Exactly. Their site is just a lie. They try to impress their visitors with the design and the statements mentioned on their site ("That's how confident we are (...) We make an attempt to reply to email inquiries within 24 hours (...) blah blah blah") and what you get is nothing, specially E-mail support which is nonexistent.

In addition, I know their stats service has been down for months. I also know they changed from JMail to ASPMail without telling their existing customers. And now we know their MAIN connection is wireless. They have lied once again, even here at this forum.

Before signing up for their service, read this tread and remember: HONEST SERVICES DON'T READ PUBLIC FORUMS TO SEE IF THEY CAN FIND COMPLAINTS ABOUT THEIR SERVICES AND, IF SO, THEY WOULDN'T REPLY.

I encourage everyone at this forum to ignore HPH's services, the same way they ignore their customers AND visitors.

Greetings,
Nicolas

Client IP:216.244.211.2

Nicolas...

I have domains with HPH and have been unhappy, frustrated and mad so I'll agree with you on them.

To say that an honest hosting service wouldn't read or reply to posts in forums is in my opinion ridiculous.

As you know not everyone that is unhappy with a company that they are paying will go directly to that company to complain. They will always however complain somewhere.

These boards and others like it not only give consumers the opportunity to vent and warn others about bad service etc. They also give companies a second chance to straighten up their act and or resolve issues that they overlooked or made bad decisions about.

It also helps them to realize that they were wrong (or that one of their departments were wrong and are not handling customers correctly) and gives them a chance to resolve these issues.

Granted there are some hosting companies that will come here and try to justify things that they have done or not done when there is no valid justification to begin with.

Just like people, businesses make mistakes. Some of them will correct those mistakes, admit that they were errors in judgement or situations that got out of hand faster than they were prepared to deal with at the time and rectify the situations. Others like HPH will continue to screw customers time after time without ever being honest and treating customers as they would want to be treated. I will continue to post bad things about HPH whenever I have time wherever I can until they reinstall UNIX servers because I personally feel like companies can't tell you it's part of their service and then afterwards tell their customers "Tough luck, screw off".

While this is only one of the totally careless "business" decisions they made out of many that didn't include their customers in their decisions and actions it is the one that made me the angriest because it's like someone saying that I don't matter, I'm a disposable customer (who also happens to be a living, breathing, thinking human being) that trusted them enough to give them my money because they promised UNIX and NT service. (enough ranting for now)

Anyway, I think boards like this do a great service both for the consumer and the hosting companies. I believe that any hosting company that doesn't check these boards and follow up to resolve problems that they have caused to their own businesses are missing a great opportunity.

I also believe that many (I said many, not all) of the companies that don't spot check boards like this are the ones that could care less if you, the paying customer, are happy or not.

Client IP:152.167.86.221

I think it's excellent for hosting companies to read forums like this one so they can correct their mistakes in the future, or even to know that someone from their staff is lacking in something.

What I wanted to mean by my message was that lots of bad companies are replying to people's complaints to gain more customers (and piss them off afterwards), either by using their real name but lying in the content (like Davey from TrueHosting -sorry Davey, that's my opinion) or by trying to look like satisfied customers by using common nicknames.

What I wanted to remark in my message was the message HPH posted in regard to a message within this thread, about the wireless connection. They said it was for redundancy only, and they lied. Lied in front of all of us, because we know it's their main connection (at least so far).

HPH shouldn't need to read this forum, since they look like they don't plan to correct their mistakes. Although they hear the same complaints from people, time after time about nonexistent E-mail support and similar, they have never tried to improve that so far.

Client IP:216.244.211.2

I have been more than pleased with the service I have received with NPS Internet Solutions. Initially I only had registered domains with them but now I have a hosting account as well. Their commitment to quality service is unmatched in my opinion, and it seems that they are genuinely interested in a long term customer relationship.

Client IP:63.225.237.10