Hi,

we are enom reseller for 5 years, we have registered more than 2300 domains with them, when we was becomming their reseller, we asked them if they have any problem with our customers because they are from iran and we are in UAE and they said no,
and as i know us law does not ask us companies to check their resellers customers,

BUT NOW after 5 years, our resellers got email from enom that their domains are frozen because their address are from iran, while they do not pay to enom directly and they have promissed this when we have begin our bussiness with them,

is it their job to check our customers address? what can we do? if doing bussiness with iran was forbiden why they let us to register domain for iranian from 5 years ago and now they block their domains?

Regards,
Hamed

I think this could be more to do with what trade embargos that may or may not be in place.

I know we asked the US embassy in the UK if there were any a few years ago and there wasn't, I will ask again on Monday otherwise there should be no reason unless your resellers domain are more of a risque nature etc.

our clients from Iran also have issues with registering and renewing domains, but we had no cases with frozen domain. Hope we will not have in future..

According to Wikipedia (http://en.wikipedia.org/wiki/Sanctions_against_Iran) there has been a no-trade embargo on Iran from the US since 79 so if Enom is US based they never should of permitted anything from Iran.

"Currently the sanctions include a total embargo on dealings with Iran by U.S. citizens"

Enom lists it's place of business as Washington so they would be subject to such. I would contact an attorney, perhaps you were never aware of this but Enom never should of let any of it go on. They broke the law and could be subject to severe penalties for each domain.

However since im not an attorney, I could be wrong:)

hi,

yes enom can not do bussiness to iran directly, but their resellers that are not based on us can do bussiness with iran while their country didnt blocked bussiness to iran, and also enom shouldnt send email directly to users of their resellers, i think this is not correct and is illegal,

Nah I think your wrong. Enom is providing the service.

I don't use Enom. Who collects the payment information and who holds the address information?

If any of that information is stored at Enom they are basically doing business with your clients in Iran.

hi,

users do not pay via credit cards they pay cash to us and we pay to enom, so they are not doing bussiness with enom directly. they just have admin information and technical information of them not billing information of them, for us company it is important who pays not who is responsible, admin and technical are persons who control domain not who that pay for

I'd simply move on to another Registrar, perhaps someone who wasn't in the US.

yes, that is good but what you say to your customers? do you pay transfer expenssess yourself or you ask your users? are they agree to pay if they said no you are responsible to give them services for all period they have bought domain

yes, that is good but what you say to your customers? do you pay transfer expenssess yourself or you ask your users? are they agree to pay if they said no you are responsible to give them services for all period they have bought domain

Got your point.

I know your situation is not one of the best, that any provider would like to be, but guess you'd have to deal with each customer differently.

Move them all off to the other registrar as and when renewal is due (even if the customer is not in Iran).

For the ones in Iran, I believe you have ongoing promotions for transfer-ins at this time. Take advantage of that :)

I think Enom is still in violation of the embargo by providing service to Iran. None of the ICANN companies are in Iran. It's probably against the law for ICANN to do business with any Iran companies as well.

I believe this was recently brought up as ICANN is trying to dance around the law, perhaps Iran can do business with them but they don't seem to have any companies.

Anyone doing business with Iran customers for domains appears to be breaking the law imo. This would probably explain your issues.

Its the Registrar that transacts business when one registers a domain, so how would ICANN be a party?

if we want to think like this then what about ICANN and .ir registrar, ir domains are for iran and ICANN is a US organization, now why they work together? us has restricted some iran companies not all, and some kind of bussinesses no all, see this page http://www.treas.gov/offices/enforcement/ofac/

i think some us companies made mistake, us didnt restrict to work on domains and hosting services and even they have told list of names and companies

What did eNom risk management say when you contacted them to ask about your account?

riskmanagement@enom.com

??

no answer yet