I cant reach my box for about 25 minutes now. I also try to ping mehost.com. It is unreachable too. I have experience about 3 brief outage yesterday too. They were about 10 minutes each. Anyone expriencing similar problem??

I'm currently having trouble accessing as well

Why don't you guys posts your traceroutes :)

they are having a router problem, I believe. Jay and the crew are on it.

Yes - I have one server with pwebtech/dcjn and one with mehost and the connection was flakey yesterday and is again now. up and down. No doubt a temporary problem. (fingers crossed) :D I have some accounts on a voxtreme server as well, and they are affected too.

I only had one minor glitch yesterday, and then again about 7:50 pm EST tonight. It came back up in 10 minutes, but went back down at 8:45pm and is still down.

They are having a router problem, I just spoke to someone at the DC and they were reloading it apparently...

trouble here too. Twice now I've tried to get things dealt with on the new server and it's not available. Thankfully there's no customers on it. Thing's up and down like a yo-yo.


14 64.21.102.2 363ms 354ms 357ms TTL: 0 (gi-1-1-95.msfc1.oct.nac.net fraudulent rDNS)
15 No Response * * *
16 No Response * * *
17 No Response * * *
18 No Response * * *
19 No Response * * *
20 No Response * * *
21 No Response * * *
22 No Response * * *
23 No Response * * *
24 No Response * * *
25 No Response * * *
26 No Response * * *
27 No Response * * *
28 No Response * * *
29 No Response * * *

Greg Moore

Yea well mine has customers on it!

Any ETA on when things are going to be back up?

Yep my pwebtech server is down too, my connection was a bit unstable about the same time yesterday too.

Generally the connection to my server has been very good, my downtime over the last 10 months has been almost zero, I guess this outage is going to increase my server downtime by 0.001%

Lets hope Jay and the gang fix it soon.

Pete

Agreed. I have not had any real problems till now, I am not panicing in any way. I have faith in these guys. They will get us back up soon.

Yup...router problem. Unfortunately, I just moved some clients over as well....Crossing our fingers too that it is resolved quickly.

well thankfully it's only effecting servers on 64.*.*.* and 66.*.*.* for us. 216.*.*.* is still fine.

Haven't experienced much of an issue with 'the 60's' in the past, but certainly more than over at 216.

Greg Moore

Not all of the 64 block is down. 64.247.*.* is up. It appears to mostly be 64.39 and 64.21

We've been with pWebTech for months now and their network uptime and speed has been nothing but excellent. This is the first "major" downtime I've experienced and I hope they fix it soon...

Originally posted by (SH)Saeed
We've been with pWebTech for months now and their network uptime and speed has been nothing but excellent. This is the first "major" downtime I've experienced and I hope they fix it soon...

Did you already forget about the several hour recovery time for the power outage a few weeks ago :) This has been a bad month for me, the past year was great!

Originally posted by HostingDirect


Did you already forget about the several hour recovery time for the power outage a few weeks ago :) This has been a bad month for me, the past year was great!

Hmm.. I'm not sure if that didn't affect us or if we didn't notice it.
:eek:

Any word on when things will be back up?

It's going on 3 hours now... While I'm one of the lucky ones that wasn't yet using it to host sites, I spent all day working on it and had expected to keep working tonight :(.

My first full day with all my customers on it. I have been telling them for weeks about how we weren't going to be having these network problems anymore and the first day the sh*t hits the fan.

I've got my fingers crossed they can get this resolved ASAP.

John

Originally posted by prime
Any word on when things will be back up?

It's going on 3 hours now... While I'm one of the lucky ones that wasn't yet using it to host sites, I spent all day working on it and had expected to keep working tonight :(.

Are you sure you have been down for 3 hours? There was a 15 min hit earlier but this time it has been about 1 hour for my 2 servers.

My first full day with all my customers on it. I have been telling them for weeks about how we weren't going to be having these network problems anymore and the first day the sh*t hits the fan.

LOL

Pete

Please pardon my ignorance of things like this. How long does it take for a router to be replaced? Is there an alternate they could do to get us up faster. I just moved clients over today, and I also made the promise to our clients that we wouldn't have an issue like this. Anyone been through this before to advise what usually happens?

I just told my clients... this is a new Datacenter
mucho better than others. Not more the 3 minutes later it goes down.

At least we could get an update.

It's been down for about 1h 15m for us. We have a lot of customers there as well...

Originally posted by mspottedhors
Please pardon my ignorance of things like this. How long does it take for a router to be replaced? Is there an alternate they could do to get us up faster. I just moved clients over today, and I also made the promise to our clients that we wouldn't have an issue like this. Anyone been through this before to advise what usually happens?

Generally speaking.....You find the nearest corner, bow down, and pray like you have never prayed that all your customers went to bed early. :)

Originally posted by (SH)Saeed
It's been down for about 1h 15m for us. We have a lot of customers there as well...

Same here.

I don't have a server with them, but if I did, I would be pissed off, no matter what it was, or how long it was. Downtime is downtime, and downtime costs money.
:angry:

I already see somebody posting questions about it in a forum I'm active at. It is unfortunate. We just convinced her that moving to this server would be a good thing for her (and it was). 1 hour after moving her site and her resting easy, it goes down.

Pissed off? Why is the DN site working but my server is dead?

Im not pissed but that upsets me.

Originally posted by HostingDirect


Are you sure you have been down for 3 hours? There was a 15 min hit earlier but this time it has been about 1 hour for my 2 servers.

No I'm not sure... it's just that Josh C. (first message) posted @ 7:52 that the network had been down for about 25 mins (so more or less since 7:27) and it's now 10:00 here.

But I had to leave around that time too, so I wasn't in front of the computer when it happened.

Because lucky me, my car also broke down today (brakes...) and I had to see what I could do. In the end, nothing...

But anyways. It's very possible that it's only 1 hour so far.

Where are your servers ? Mine is in the 66.246 range.

Originally posted by Marty


Generally speaking.....You find the nearest corner, bow down, and pray like you have never prayed that all your customers went to bed early. :)

Marty, that one is not working for me, what next :) OK, I know a smart answer is on it's way!!!

I thought I had correctly planned for this situation I have each domain of my clients set with (names made up) ns1.dedicatednow.com and ns2.dedicatednow.com and I added ns1.burst.net and ns2.burst.net to the 3rd and forth thinking if dedicatednow failed that burst would take over.

For some reason this isn't working if anyone has any ideas or can help me I would appreciate it if you pm me, as my clients are about to lynch me after this week a blown mother board earlier in the week with burst and now this two days in a row..

Ever done a trace to DN's site and then to your server? Everytime I do, they always take a different route...

Originally posted by simplenet
Pissed off? Why is the DN site working but my server is dead?

Im not pissed but that upsets me.

Ugh! :( :bawling:

Couldnt ask for worse timing. Hope this will be my worst nightmare!

Originally posted by ideafusion
I thought I had correctly planned for this situation I have each domain of my clients set with (names made up) ns1.dedicatednow.com and ns2.dedicatednow.com and I added ns1.burst.net and ns2.burst.net to the 3rd and forth thinking if dedicatednow failed that burst would take over.

For some reason this isn't working if anyone has any ideas or can help me I would appreciate it if you pm me, as my clients are about to lynch me after this week a blown mother board earlier in the week with burst and now this two days in a row..

When packets can't get to the server, it really doesn't matter how your nameservers are configured.

Curt,

I am out of ideas.

Originally posted by simplenet
Pissed off? Why is the DN site working but my server is dead?

Im not pissed but that upsets me.

I was wondering about that too...

It's probably hosted on the pwebtech servers. Or it's been said that servers in the 216 range were still up, and theirs is there.

Well....Hmmm I should still have a back-up of this clients site on our old server. Is it time to restore her back-up is are things like this resolved in a reasonable amount of time?

Originally posted by prime


Where are your servers ? Mine is in the 66.246 range.

Mine two servers that are down are 64.21.39.X and 64.21.49.X.

My 3rd server that is working on the old pwebtech network is 64.247.8.X.

Well, backups won't help you there I guess (*I hope*) as by the time the current IP gets cleared from nameservers' cache, your server @ DN should be back up.

Its snowing here in Pontiac Michigan....

Networks down, wifes asleep, wheres that bottle....

we're back!

The DN servers are slaves to another at a different NOC. This clients accounts were moved only a few hours ago...It didn't take that long for the 'new' site to start showing when we moved it...I was hoping it would be the same in reverse.

who is 'we'?

Originally posted by prime
Where are your servers ? Mine is in the 66.246 range.

servers in this range are unreachable:

*edit* 64.21.*.* is back
66.246.*.*

server in this range are working just fine:

216.118.*.*
64.21.*.*

Greg Moore

Originally posted by Marty
we're back!

You're online again? Ours is still down! :(

Back up! :D

who's we ?

Im still down

lucky ducks

Is that Mr. Berto from M*Host?

Uh oh... what'd I do?

Nothing, just wondered if it was you.

I'm going to ask to be moved to a different subnet.

I just want my server back up........

Originally posted by 6PM
I'm going to ask to be moved to a different subnet.

I think theyll be back long before that! Hope so!

Originally posted by simplenet
I just want my server back up........

me too asap! :D

66.246.xxx.xx still down.

BTW, how come we don't see any DedicateNOW people here?

Originally posted by mspottedhors
The DN servers are slaves to another at a different NOC. This clients accounts were moved only a few hours ago...It didn't take that long for the 'new' site to start showing when we moved it...I was hoping it would be the same in reverse.

Maybe the sites weren't cached yet in the nameserver your browser uses, or you use your own name server. In both cases, change would have been very quick.

In the first case, the names are now cached, so reverse should be longer. In the second case, the names won't be cached in your name servers, but will be in others around the world. So everything will be fine for a few at first, gradually affecting everyone over the next 2 days or so :(

Originally posted by wsdhnet
Networks down, wifes asleep, wheres that bottle....
Here... have a pint. :beer:

I am on 64.21.40.* and I am back up and running.

Probably flooded from all the pinging...

Originally posted by Jame
66.246.xxx.xx still down.

BTW, how come we don't see any DedicateNOW people here?

Our 66.246.xxx.xx is back up...

Originally posted by Jame
66.246.xxx.xx still down.

BTW, how come we don't see any DedicateNOW people here?

I guess I would rather them work to resolve the problem rather than posting here :) It sure would be nice to get a run down on what happened when everything is fixed.

Originally posted by Jame
66.246.xxx.xx still down.

BTW, how come we don't see any DedicateNOW people here?

Because they're busy fixing the problem? Atleast, they better be!

Thank you for raining on my parade, prime ;) I was worried about that.

My 66.246.*.* is still down

Originally posted by (SH)Saeed


Our 66.246.xxx.xx is back up...

Our 66.246 is still down! :(

64.246 still not responding, been too long now. I give them until Monday, if they don't get their act together, billing will be hearing from me.

mine too... i'm very disappointed

Maybe I'll look for a better deal while I'm here.

I can post faster than you can..... :)

billing will be hearing from me.

Tell Jackie I said hey!

Originally posted by HostingDirect


I guess I would rather them work to resolve the problem rather than posting here :) It sure would be nice to get a run down on what happened when everything is fixed.

True, but we're not asking for someone from DN to actively contribute to the thread, just for someone from DN to take 2 mins off and give us one small update. Oh well...

I'm still down too.

Hips... ;)

My 66.246.*.* is still down too.

Originally posted by 6PM
64.246 still not responding, been too long now. I give them until Monday, if they don't get their act together, billing will be hearing from me.

You mean 66.246?

Could it be that 66.246.xxx.xxx is the only subnet left that's down? Maybe they "think" it's all back to normal.

I just congratulated Matt on a job well done before everything took a dump/.

You mean 66.246?

Maybe that's why it's not answering...?

Let's see now who was it trying to get into CPanel with a Plesk IP?

er......yeah.
My RackShack test box is down too and they're 64.246, i can't keep up. :D

I would rather have a employee take one minute to post a network outage statement. It makes sense and would stop all this posting back and forth. When I am not updated it makes me think something major is wrong. See. if they updated us our minds would not wander like this.

How hard is that. Earthlink my lousy ISP does that for god sake.

Just my 2 cents worth.

Try pinging 66.246.14.35, does that work for your guys?

my rs box doesnt have clients. i use it to test ettercap and **** like that

Yes

Originally posted by 6PM
Could it be that 64.246.xxx.xxx is the only subnet left that's down? Maybe they "think" it's all back to normal.

I just congratulated Matt on a job well done before everything took a dump/.

64.246 is mainly rackshack IPs.

works for me ...

See above

Originally posted by wsdhnet
Let's see now who was it trying to get into CPanel with a Plesk IP?

Yeah, wonder if the poor fellow finally got in! :D ;)

Well gang... I'm sorry. It's all my fault.

I first signed up with FDC, and I'll get back to that.

Then I signed up with eServers for their deal that never happened.

After that FDC lost its link.

Now I get my DN server and DN goes down too.

I guess I'm jinxed.

I'm up again, about 1:20 downtime

64.21.xxx.xxx

Pete

Originally posted by myg-
I don't have a server with them, but if I did, I would be pissed off, no matter what it was, or how long it was. Downtime is downtime, and downtime costs money.
:angry:

Yes, and that is why I have been with them (pwebtech) for over a year now. Their uptime is excellent. Downtime is a fact of life. You have to pay plenty more $$ to get to 100% guaranteed.

Relax guys. They will have it sorted. I'm back up now. Servers are

209.123.*.*

<edit> well I was. Time to go for a walk in the sunshine.

I guess I'm jinxed.

So, you are gonna ask for a different subnet then? ;) :cartman:

My 66.246.*.* is still down..at least not accessible from here...visual route shows 100% packet loss, occasionally going to 50%

****EDIT- Looks like that packet loss is now dropping.

**** EDIT AGAIN to say I'm getting sea sick. Back down.

Originally posted by WebHozt


Yeah, wonder if the poor fellow finally got in! :D ;)
--------------------


Har Har Har.........honest mistake ;)

See my lil post about RackShack for testing purposes.

Ours went down again after a few minutes of uptime :( Just enough time for us to receive tons of emails from customers asking why their site is down...

BACK UP! HAHA!

Partially at least... Very high pings and packet loss.

damn
when it will up again!!:angry:

Never mind... I'm down again :bawling: :angry:

What scares the crap outta me is, the fact that there have been like 50 posts, in 10 minutes. That scares me, by the time I post this, it will be on the 9th page probably! lol (7th page right now. last post was Saeed "Ours went down again after a few minutes of uptime Just enough time for us to receive tons of emails from customers asking why their site is down...")

Originally posted by freakysid


Yes, and that is why I have been with them (pwebtech) for over a year now. Their uptime is excellent. Downtime is a fact of life. You have to pay plenty more $$ to get to 100% guaranteed.

Relax guys. They will have it sorted. I'm back up now. Servers are

209.123.*.*

<edit> well I was. Time to go for a walk in the sunshine.

That's good, but right now, downtime like this, is costing clients a lot of money, and time. You've seen what's happening to a few people.. just moved, said it'd be okay, then it crashes... That doesn't sit well with some people.. it shows deceit.. atleast to me.

Back up at last! :)

Spoke too soon looks like its down again, or very very slow

Pete.

Lucky me, I logged in, after I typed "suppor" it went down again.

Ouch still down or in the recovery phase!

Recovery phase? I think this babey is on life support!

Can anybody say yo-yo! Wheeeeeeeeee!

yo-yo! Wheeeeeeeeee!

OK..so what happens now that I am showing 100% packet loss at my IP address at visualroute?

Can anybody say mental ward (Marty) Wheeeeeeeeeee!

Still no luck...damn, I'm starting to admire Rackshack.

Originally posted by WebHozt
Ugh! :( :bawling:

Couldnt ask for worse timing. Hope this will be my worst nightmare!

Yep same boat as most of you , got clients 2 servers :bawling:

It's been a terriable day , Had a main HD go bad on one machine , and now this downtime :bawling: :bawling:

Do they have an SLA Regarding downtime? I thought i saw one but i can't seem to find one anymore :confused:

Even when I was with United.Colo (when they had their 49 dollar servers) I had better uptime than this...

*ack*
well customer servers are all ok, just the backup server and the new one are flatlined...

... off to watch Star Trek till I hear good news. :)

Greg Moore

feel lucky that you dont have clients calling you at home after 10:00 pm at night , I have had 2 call already :bawling:

It's Alive!

Im backup!

Originally posted by Mr. Berto
Even when I was with United.Colo (when they had their 49 dollar servers) I had better uptime than this...

You're joking right? That's like saying, you've had a pinto that's never lost a bumper.

I'm back up...

Their SLA is @

http://www.dedicatednow.com/customer_help/sla.php

Originally posted by MadPinger
Do they have an SLA Regarding downtime? I thought i saw one but i can't seem to find one anymore :confused:

5% cash back for every 1 hour of downtime. Atleast thats the way I interpreted it.

SLA Network Violation Credit occurs when our network uptime guarantee is not met. DedicatedNOW will refund the customer 5% of the monthly fee for each hour of downtime (up to 100% of your monthly fee) for network downtime. Network downtime is measured from the time the network is 100% unreachable, until service is once again restored. In order to request a performance credit, you must fill out our SLA violation form, within 10 days of reported violation, at: http://www.dedicatednow.com/customer_help/sla_form.php . SLA violations will be reviewed by our personnel Monday – Friday 9AM to 5PM EST. *Network violation SLA credit does not cover server hardware failure.*

· Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:
· Scheduled downtime

· Problems outside of DedicatedNOW’s network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network

· Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures.


http://www.dedicatednow.com/customer_help/sla.php

I am up for the moment.

I guess a tech tripped over our server chord while getting you guys back up. We seem to be up now too.

Of course, I picked now to switch the DNS over to my server on DedicatedNow. :bawling:

Good thing all the internet servers haven't switched over yet. :uhh: But, goodness, couldn't this have happened before I decided to move? :confused:

edit: I seem to be back up now, too. :D at least for now....

Yee hawww, we apear to be rocking!

Dang, I have to put up my yo-yo.

"They're coming to take me away, Ha Ha, they're coming to take me away."

Anybody got an official count on downtime? I think I racked in about 3 hours worth.

Toobad that link in their SLA doesn't work... 5% for every hour = 15% ...

66.* servers are backup now :)

Yay. Up.

Up now! :)

Hopefully for good!

God, I hope it lasts...

AMEN!!!!!!!!!

::drinking beer::

Who will join me?

Man. What a freakin wild ride. I'm scared to head off to bed. This incident was only a small fraction of the type of day that I've had today, including the hit and run on my way in to work.

Originally posted by 6PM
::drinking beer::

Who will join me?

Get me one, I'm in!

I will... if you care to bootleg me some.

I think I will just go pray some more!

My has just came backup. Damn, down like 3 and half hours. What happen to their 99.9% uptime guarantee. Any official words on the problem..

Even when I was with United.Colo (when they had their 49 dollar servers) I had better uptime than this...


I've had around 5 hours (maybe a bit less) of downtime over the last 10 months, I don't think it gets much better than that.

That's around 0.06% - 0.07% downtime.

Pete

::collapses on floor::

okay - would like to hear from someone.

Originally posted by trafficg



I've had around 5 hours (maybe a bit less) of downtime over the last 10 months, I don't think it gets much better than that.

That's around 0.06% - 0.07% downtime.

Pete

Agreed. I haven't been with Pwebtech/MeHost/DedicatedNow as long as you, but outside of this and the power outage (which didn't keep me down as long) I can't be happier with the uptime, speed, and support that I have gotten so far.

There was an issue with the DCJN Router failure out of the NAC DataCenter.

DCJN traffic has been routed through the Net Access Core router and all connectivity should be restored.

We apologize for the inconvenience this has caused.


Highest Regards,

nm did already.

It's not the downtime that bothers me. It's the lack of emails or post here.

Of course, they both had to post while I was writting this...

What kind of assurance can we have that this will not happen again?

The fact that you are now directly plugged into NAC's parsippany core, should be assurance enough.

Originally posted by 6PM
What kind of assurance can we have that this will not happen again?

Ed and Jay,

Thanks for the update and disclosure of information. I thank you for being dilegent in working on the problem and then communicating the outcome.

Okay I feel better now.

Yes, thanks for the update! I am assuming there will be plans at some point to replace the DCJN Router and put it back in the mix???

We are thinking of getting some nice fun Juniper M5's to go with NAC's M10's :)



Originally posted by HostingDirect
Yes, thanks for the update! I am assuming there will be plans at some point to replace the DCJN Router and put it back in the mix???

Nice!

I am SOOO glad that Jay is sooo involved in the boards here letting us know what is going on. :-)

Thanks DN, we are just happy to be back alive.

John

Will you be crediting clients based on your SLA for this downtime?

A big thank you to you guys over there for the update...Is it safe to go to bed yet :)

Originally posted by jayglate
We are thinking of getting some nice fun Juniper M5's to go with NAC's M10's :)





So this was a pwebtech owned router that went down? Just curious.

Thats funny we have two 100mbit feeds to their dcjn router and a bgp session none of which has had any problems ever let alone tonight.

The 99.9% uptime guarantee breaks down to approximately 7.2 hours of allowed/anticipated failure per given month before that guarantee is broken. (The math is not exact, so don't flame me with 100th's of a percentage if I'm off LOL)


DCJN is a solid network and network interruptions do happen, I do sympathise with the board in saying that the timing could not have been, well..... better! (sarcastic)


We do sympathise with you guys and believe me, it's not just an inconvenience to you, but to us and our staff as well. We try to handle the important issues and get them resolved then come here and try to answer all your questions and get you up to speed as quick as possible.

I hope I have made it possible for some of you to get a good night's sleep ;)

All is well again, no worries......

Highest Regards,

Ok, you are in NYC and we are in Pasippany, and it wasn't their router it was our router. Please understand the facts.

Originally posted by zerphyte
Thats funny we have two 100mbit feeds to their dcjn router and a bgp session none of which has had any problems ever let alone tonight.

Jay... there's no reason to attack him, however, from your first post you did make it seem like it was a nac router that went down, although thats been cleared up now.

Thats right! Thanks for the feedback. For some reason I thought your uptime guarantee was 99.99%. My mistake!

Originally posted by M34ME
The 99.9% uptime guarantee breaks down to approximately 7.2 hours of allowed/anticipated failure per given month before that guarantee is broken. (The math is not exact, so don't flame me with 100th's of a percentage if I'm off LOL)


DCJN is a solid network and network interruptions do happen, I do sympathise with the board in saying that the timing could not have been, well..... better! (sarcastic)


We do sympathise with you guys and believe me, it's not just an inconvenience to you, but to us and our staff as well. We try to handle the important issues and get them resolved then come here and try to answer all your questions and get you up to speed as quick as possible.

I hope I have made it possible for some of you to get a good night's sleep ;)

All is well again, no worries......

Highest Regards,

Actually we are in NYC and Parsippany.

Originally posted by DanielP
Jay... there's no reason to attack him, however, from your first post you did make it seem like it was a nac router that went down, although thats been cleared up now.

Doesnt look like he's attacked anyone to me. :confused:

Sorry, for snapping, just very very exhausted, atm.


Originally posted by zerphyte
Actually we are in NYC and Parsippany.

And I only posted because a client of ours who uses dcjn bw complained to me thinking his server was down. Your original post made it appear as if dcjn router went boom.

Originally posted by jayglate
Sorry, for snapping, just very very exhausted, atm.
I don't understand why...:buck: ;) :D

Also to my knowledge pegasus is the only company with DCJN access in parsippany atm.

Others have it, your not alone... I could have it as well but not really intrested in it... to each his own :)

It's not the downtime that bothers me. It's the lack of emails or post here.

What is best?

1. Busy fixing the problems and not posting here.
2. Busy posting here and not fixing the problems.


Pete

Originally posted by M34ME
The 99.9% uptime guarantee breaks down to approximately 7.2 hours of allowed/anticipated failure per given month before

Incorrect; anything longer than 43 minutes of downtime will already break their 99.9% uptime guarantee. Check your math ;)

Now... Now My WebHost Enthusiasts..

The post was about a router issue.. the issue was resolved.

let's not take posts and make new threads out of peoples posts..

I'm gonna say that everyone play nice this evening..

I say we all jump off this thing, finish our beers and try to relax.


Let's give peace a chance :)

Originally posted by trafficg


What is best?

1. Busy fixing the problems and not posting here.
2. Busy posting here and not fixing the problems.


Pete

Well, as I said previously, mostly fixing problems and a little letting us know would have been nice. I'm not saying they should have monitored this thread, just that they should have posted something.

And that's not directed only @ DN. It seems that more and more companies often forget to inform their customers.

Anyways. Everything if fine now, I'm happy, you're happy, they're happy, everyone's happy and I'm going to bed. :)

Too late Ed, I already finished my beer ;)

Originally posted by M34ME
The 99.9% uptime guarantee breaks down to approximately 7.2 hours of allowed/anticipated failure per given month before that guarantee is broken.



Sorry, this maybe a little bit touchy.. But correct me if I am wrong.

99% uptime = 7.2 hours of downtime
99.5% uptime = 3.6 hours
99.9% uptime = 0.72 hours = 43.2minutes
99.99% uptime = 0.072 hours = 4.32 minutes
99.999% uptime = 0.0072 hours = 0.432 minutes

Originally posted by trafficg
What is best?

1. Busy fixing the problems and not posting here.
2. Busy posting here and not fixing the problems.
Why not do both?

(1). Make quick post/email [whatever] to let folks know of the issue. [30 seconds max]

(2). Then get busy fixing the problem.

(3). Keep folks updated throughout at 15 minute intervals. [30 seconds max for each update]

A little communication goes a LOOOOOOOONG way. :)

Yes... I stand corrected!


I did the calculation off the top of my head and rounded with 99% and not 99.9%


Hey, I'm in hosting.. I didn't say I can compute tenths and hundreths of percentages in my head and on the fly.. ;)


The SLA stands to ensure you guys get the service you deserve and we will adhere and honor that SLA agreement.


Highest Regards,

Why not do both?

(1). Make quick post/email [whatever] to let folks know of the issue. [30 seconds max]

(2). Then get busy fixing the problem.

(3). Keep folks updated throughout at 15 minute intervals. [30 seconds max for each update]

A little communication goes a LOOOOOOOONG way.


That's great in theory but it never happens like that in practice, you start off thinking it will be a quick 2 minute job, and then one thing leads to another and before you know it one and a half hours has flashed by.


Pete

Originally posted by trafficg
That's great in theory but it never happens like that in practice, you start off thinking it will be a quick 2 minute job, and then one thing leads to another and before you know it one and a half hours has flashed by.
Works extremely well for us. ;)

dsas

Originally posted by Aussie Bob

Works extremely well for us. ;)

Ditto :) There's nothing worse than being left in the dark. That's when you imagine the worse (which makes you stress much more than you need to).

Why not do both?

(1). Make quick post/email [whatever] to let folks know of the issue. [30 seconds max]

(2). Then get busy fixing the problem.

(3). Keep folks updated throughout at 15 minute intervals. [30 seconds max for each update]

A little communication goes a LOOOOOOOONG way.




Bob, you know I agree with you, but in the heat of an emergency, the first thing you go on is instinct, delegate, and resolve the issue. After our nerves have calmed over the situation.... we get that little voice in our heads that goes.... WHT!!!!!!!!!


We login to see a 5 or 6 page thread already started... LOL

I'll make sure to keep a reminder around to get at least someone to log in and post some messages.. "Wonder if the fiance would give me a swift kick in the rear if I asked her to do that for us while we are working???" ;)


Highest Regards,

I will be contacting pwebtech tomorow to work out why platypus.globalnamehost.com is on DCJN when I signed up for full NAC bandwidth as per the mehost speical offer from a couple of months back. Perhaps I have misunderstood something here - but this seemed to be a DCJN problem.

thanks. it back now.

Originally posted by M34ME
Bob, you know I agree with you, but in the heat of an emergency, the first thing you go on is instinct, delegate, and resolve the issue. After our nerves have calmed over the situation.... we get that little voice in our heads that goes.... WHT!!!!!!!!!


We login to see a 5 or 6 page thread already started... LOL

I'll make sure to keep a reminder around to get at least someone to log in and post some messages.. "Wonder if the fiance would give me a swift kick in the rear if I asked her to do that for us while we are working???" ;)
hehe. Not talking about posting into WHT. Just use your own emergency notification system. What works well is a standard VBulletin forum and you post a quick message into an emergency forum and you make sure your clients are subscribed to that forum and they get email notification of the new thread made by yourself with the issue at hand etc. It works very well. :)

I will be contacting pwebtech tomorow to work out why platypus.globalnamehost.com is on DCJN when I signed up for full NAC bandwidth as per the mehost speical offer from a couple of months back. Perhaps I have misunderstood something here - but this seemed to be a DCJN problem.


I just looked over your account in our billing system and it does show your server on the DCJN network, not the full Nac Network.


If you would like to change this over feel free to drop me an email tomorrow.

Cheers!

hehe. Not talking about posting into WHT. Just use your own emergency notification system. What works well is a standard VBulletin forum and you post a quick message into an emergency forum and you make sure your clients are subscribed to that forum and they get email notification of the new thread made by yourself with the issue at hand etc. It works very well.


Yes, this would be effective and as soon as we can agree on a proper new web page setting and update all our sites.. we can implement this and give our clients their own forums to vent and keep updated in. It's in the works.. I promise you that!


We'll have this in the upcoming future..

You are right Bob, you leave people to assume and they will assume the worst ;)

Originally posted by M34ME
Yes, this would be effective and as soon as we can agree on a proper new web page setting and update all our sites.. we can implement this and give our clients their own forums to vent and keep updated in. It's in the works.. I promise you that!
Just build your site as a forum. Works well. ;) :D

Originally posted by M34ME



I just looked over your account in our billing system and it does show your server on the DCJN network, not the full Nac Network.


If you would like to change this over feel free to drop me an email tomorrow.

Cheers!

No Ed, I'll be calling you tomorrow. In the mean time, have some rest.

Oh no! My box seems to be crawling again. I hope it's just me.

Ok...must have been my intranet choking.
False alarm *wipes brow*

I noticed it too, but always wait a few minutes before you get worried :D

Hell! I really wish I had have thought to come here and check the forums, before I went off to bed worrying about why my server had been unreachable for the last hour or so!! I did get to sleep in the end after the cold sweat subsided!

I agree that there should be an emergency mail list, so that we can all be notified in situations like this. I am sure I am not the only one who didn't find this thread until after the emergency was over!!! :crap:

Hello All,

This is from DedicatedNow's website:

24 X 7 support 99.9% network uptime guaranteed

Do we get refunded being it went above this hehe :D

Tom :stickout:

You'll find any pertinant refund info on page 9 or 10 of this category, lol.

To be honest I didnt read the thread in its entirely, I just skimmed it knew it was down found out why and was making a humurous joke :D

Tom