Hello,

I see ISPeed advertising all the times on these forums, so I thought I would share my absolutely horrible experience with them.

I signed up with them for their $5.00 VPS, thankfully I used a virtual credit card that can only be charged once, I had that strange "Too good to be true" feeling I wouldnt be with them more than a month. I signed up, got my login information, only to find out that when I logged into my account the control panel webmin was not installed like had been promised in the plan.

Ping times were absolutely horrible, the server was unbearably slow, so I emailed support. Once via email. No reply within 48 hours. Then again by a HelpDesk ticket. Still no response. I got the person on AIM once, but once I stated my issue, surprisingly I got no response. So I emailed additional tickets. Still nothing. I then sent in five requests for my account to be cancelled, still nothing.

Ive had bad support before, but NEVER have I received NO support or response. This is nothing short of a complete scam, and I would love to hear others' experiences, as I really dont think they differ much from mine.

It was only $5.00, and they cant bill my card again, so Im not too worried, but Ive never experienced such crappy service like this.

-Matt

waht domain was it?

A virtual credit card? Where can I get some info on that?

- Matt

Maybe a topic deserves to be posted in the suggestions forum that WHT should moderate who advertises on it?

Originally posted by dherman76
waht domain was it?

Id be more than happy to provide a moderator with the IP address I was given, but since Ive been unable to login and change the password, an EXTREMELY generic one, I really cant post it for everyone to see.

Originally posted by mainarea
A virtual credit card? Where can I get some info on that?

Ive actually gotten a lot of PMs about that, so let me copy/paste citibank's press release, they say it best:

With Virtual Account Numbers, a customer’s actual credit card number is safely stored with Citibank and is never transmitted on the Internet to a merchant or third party. This new credit card security feature generates a random, substitute account number for every online purchase, ensuring that the real account number is never compromised. Virtual Account Numbers is available for free to Citi Card cardmembers at www.citicards.com.

I ordered VPS256 and want to cancel it tried to contact them many many times no response no answer
just a little about conversation



Never give out your password or credit card number in an instant message conversation.

ispeedcom says:
ieasy is nothing misunderstood
ispeedcom says:
and anyways I asked you to transfer ieasy to me
NaiToN says:
aha
ispeedcom says:
that means I can post whatever I want - and I told you not to post anything on ispeed I dont know why you posted "hmm..."
NaiToN says:
but ieasy doesnt use VPS starter and don't have problem with memory
NaiToN says:
hmm that's mean i think maybe i'll order to get 2 nameserver with 75 GB
NaiToN says:
but you blame to me so i
NaiToN says:
nobody know ieasy is me only you
NaiToN says:
i must protect myself
NaiToN says:
so if you want to blame me i can protect myself right?
NaiToN says:
are you there?
ispeedcom says:
yes
ispeedcom says:
I'm not blaming you
NaiToN says:
what's you mean for asked me don't post anything
ispeedcom says:
I just want very simple: Dont post anything for ispeed, not good, not bad, nothing.
NaiToN says:
now i found you use ieasy for another misunderstand
ispeedcom says:
You are anyways going to another company you said, for hosting, so go post about them on WHT, or whatever. Just dont post anything about ispeed.
ispeedcom says:
ieasy - I asked you to transfer account to me
ispeedcom says:
"transfer account" means give me login/pass so i own it now
NaiToN says:
yes you own but you're lying another people
ispeedcom says:
When I said to you "transfer ieasy to me" that means ieasy is not your account anymore, so it is not your problem what I post.
ispeedcom says:
no I'm not lying
ispeedcom says:
I'm just omitting the fact that you canceled your account
ispeedcom says:
and anyways we have 362 VPS customers, everyone of them loves our VPS
ispeedcom says:
so this post is not about you
NaiToN says:
aha what's it mean about ieasy posted by you?
ispeedcom says:
ieasy is not naiton
NaiToN says:
but you use ieasy post right?
ispeedcom says:
it's a different ispeed customer
ispeedcom says:
I told you what I'm doing - I fix the bad publicity.
NaiToN says:
but it's was mind in the past
NaiToN says:
i told you if your're really good your customer will protect you
ispeedcom says:
hm
ispeedcom says:
well nobody even bothers to post on WHT
ispeedcom says:
its true - we have so many good happy customers, but nobody has time to post good stuff
ispeedcom says:
I can show you 30,000 domains of satisfied ispeed customers, but that does not mean they will post on WHT
ispeedcom says:
so thats why I'm only using ieasy to fix your posts
ispeedcom says:
I do not create accounts and fake customer replies
ispeedcom says:
I never do that
ispeedcom says:
But you created ieasy and posted something not good, so I told you that to get a refund, fix the bad posts and give me the ieasy account so I can fix it any way I like.
ispeedcom says:
look
ispeedcom says:
this is just taking much time for nothing
ispeedcom says:
I dont know what you are complaining about at all.
NaiToN says:
you can use many way to fix but don't ly another people
ispeedcom says:
nobody is coming to you and ask if you are ieasy
ispeedcom says:
I dont lie.
ispeedcom says:
ieasy is not you
ispeedcom says:
ieasy is other iSpeed customer.
ispeedcom says:
understand?
NaiToN says:
you can use many way of word but it's not lying
NaiToN says:
555555
NaiToN says:
whois ieasy now?
NaiToN says:
what's his name?
NaiToN says:
why dont you tell me?
NaiToN says:
if ieasy is not lying
NaiToN says:
or if ieasy is not you ?
NaiToN says:
there're many way to solve this problem by don't use ieasy you can post why you dont response why you don't reply any mail why your server down
NaiToN says:
and if it can accept nobody will post bad thing anymore
NaiToN says:
24 hrs response by email can accept but more than 4 days how your customer thing?
NaiToN says:
if you dont' mind about 1 customer just only one why you cant do the same with another
NaiToN says:
i wait wait and wait try many way such as mail / PM / your ticket / ICQ / MSN no response no answer but you're still online
ispeedcom says:
yes
ispeedcom says:
because we have started using helpdesk
ispeedcom says:
first days of helpdesk is new, not very fast
ispeedcom says:
later it gets better
ispeedcom says:
AIM/ICQ/MSN is not always available.
NaiToN says:
aha i told you that i contact you before you launch it
NaiToN says:
aha so why you still online if you dont want to response
NaiToN says:
is i said anything wrong?
NaiToN says:
so do you have ICQ / MSN / or email for what?
NaiToN says:
if i wrong you can protect yourself
NaiToN says:
i'm fair enough
ispeedcom says:
well
ispeedcom says:
I just want everyone to be happy and no lies, and any bad publicity should be removed. That's all I wanted.
ispeedcom says:
I hope we dont have to argue about little things like this, it is not important,
NaiToN says:
i don't want to but you make me thought you're blaming me about my new post just only "hmm.."
NaiToN says:
so now i want you to make the truth for last ieasy's posted
NaiToN says:
at first i think i'll contact you to order about any your VPS
NaiToN says:
so now i must protect myself and can give anyone who want my experience about your services
NaiToN says:
so can you change ieasy's post ?
NaiToN says:
i give you a change 'cz i dont want you use ieasy ly another people
ispeedcom says:
ok
ispeedcom says:
I can change ieasy post
ispeedcom says:
I removed the p.s. part
ispeedcom says:
http://www.webhostingtalk.com/showthread.php?s=&postid=687684#post687684
NaiToN says:
thank you

Yeah... 30,000...

The responce from the people there I got doesn't make them seem that big :D

A couple of months ago ISpeed was a horrible shell provider that tried it's luck and failed miserably.

I didn't want to post in their advertisement form and down-talk them because I knew it wouldn't be too long before people were hear posting their experiences..

I used to get customers weekly that were switching from ISpeed that would praise our service and thank us for not being like that.. That's pretty bad..

I had *EXACTLY* the same experience, literly. The connections were horrible for me too, took about 10-15 seconds to even connect to the server. Webmin was also not installed for me, like I was told it would be. Unfortunately I lost more than $5, I lost $25 ($10 + 15 for setup)... no response on AIM when I asked for a refund. Thankfully I also did not use a CC, rather used paypal. A proper host should address all problems, but ispeed has an away message all the time on their AIM so that if you ask them a question that they don't understand or don't want to answer, then they are covered (can just claim they are "away").

I would stay away from them. They don't seem very compitent. I don't want to speculate, but I got the feeling it's run by a 16 year old or something.

Originally posted by TheMMIz
Hello,

I see ISPeed advertising all the times on these forums, so I thought I would share my absolutely horrible experience with them.

I signed up with them for their $5.00 VPS, thankfully I used a virtual credit card that can only be charged once, I had that strange "Too good to be true" feeling I wouldnt be with them more than a month. I signed up, got my login information, only to find out that when I logged into my account the control panel webmin was not installed like had been promised in the plan.

Ping times were absolutely horrible, the server was unbearably slow, so I emailed support. Once via email. No reply within 48 hours. Then again by a HelpDesk ticket. Still no response. I got the person on AIM once, but once I stated my issue, surprisingly I got no response. So I emailed additional tickets. Still nothing. I then sent in five requests for my account to be cancelled, still nothing.

Ive had bad support before, but NEVER have I received NO support or response. This is nothing short of a complete scam, and I would love to hear others' experiences, as I really dont think they differ much from mine.

It was only $5.00, and they cant bill my card again, so Im not too worried, but Ive never experienced such crappy service like this.

-Matt

Ispeed, when do you plan on responding to the helpdesk tickets?
I have 2 tickets which you haven't responded to. One being 7 days old and the second 2 days old. If you don't plan on taking care of your clients, then you should not be in the hosting business. I am extremely dissappointed with your service. Those who plan on getting these vps servers, it is not worth it. Use your $5.00 or whatever amount it is and do something else more productive with it.

Well, I currently have a VPS 512 with iSpeed, and I have to say it is great. Fast connections, doesn't take me long to connect. I can usually get the guy on aim, otherwise I can just go to the helpdesk.

Let me just say that iSpeed is good, by the way, I don't work for iSpeed, I am just a customer and these are my own words.

Anyways, back to my great iSpeed VPS.

oh you're good luck guy for got quickly support i'm very bad luck
'cz i waited more than 7 days by MSN helpdesk email hohoho:D :D :D

well, its all going fine for me. :)
maybe you just had one bad experience with them, but its all good here.

Can I ask your domain name, Tyrbo? I wouldn't mind testing your speeds and such.

The domain is Tyrbo.net, but I haveyet to setup my DNS for the domain, so you wont be getting many replies yet.

I will post once I setup my DNS.