Being a customer of ifusehosting.com I've received this email today:

Hi,

Over the past few weeks, we have been searching for a company to take over our hosting operations; a company that can build on the foundations we laid and take iFuse Hosting to the next level in its evolution.

Dan and I are happy to announce that on Monday 26th October, iFuse Hosting has been acquired by Yomura Holdings.

We understand that this may come as a surprise to many of you, but rather than let the recent growth in our other areas of business affect the quality of service provided by iFuse Hosting, we decided this is the best course of action. Yomura will take over operations on Friday 30th October.

We appreciate your support and your business over the past five years and wish you well in the future.

Warm regards,

Liam & Dan

Anybody knows anything about Yomura Holdings? Google search found nothing, same WHT search..

I'm really concerned about the situation, there was also substantial downtime during last month and I need to decide if there is time to find another provider.


Regards, Dejan.

To me it seems someone with bucks has bought over a business that was getting affected for one reason or the other.

IMHO, there is no need to be worried yet.

Dw, I know Liam & Dan, they wouldn't sell if they thought it would go down hill.

I'm really concerned about the situation, there was also substantial downtime during last month and I need to decide if there is time to find another provider.

There is renewed hope if a new investor came and was ready to risk money in the business. However, I would keep a set of backups and do my research on a new possible host, so that I could act as soon as I decide to move, should that happen.

Dw, I know Liam & Dan, they wouldn't sell if they thought it would go down hill.

It has been going really downhill the past months: I even cancelled my hosting account because of various issues. Hopefully this new company improves their service, but I'm having great doubts: all I can find about this company is, well, nothing really. Just this thread and a page on ifusehosting.com. If I hadn't cancelled already, I would have now. Even more so because the announcement was made today, and Yomura Holdings is immediately taking over.

I'm sorry to be so negative, but I've seen some bad things happen with last-minute announcements and take-overs.

I handled the acquisition for Yomura. You'll find details of other companies we have acquired here on WHT by searching my posting history. You'll see in each case, the company's customer service, reliability and quality of deliverable has increased.

If you have any questions, fire away.

Regards
Giles

I am worried about this too. But I could be reassured if it could be explained exactly how this will effect me, and exactly what will be changed at iFuse.

Which staff will stay at iFuse? Will iFuse still have dedicated staff, or will the staff be shared with the other companies you have acquired? Are Liam, Dan and Oliver no longer working for iFuse?

What changes to iFuse's services do you have planned?

Exactly what changes are happening behind the scenes at iFuse?

I would appreciate as much information as possible on the situation.

Many Thanks
James

iFuse have always provided a good service. Hearing from the feedback, it sounds like they've had a few issues recently. Clearly after these issues they've realised that they are having to put in too much time as managers into this area of the business when they don't feel it is worth it for them.

I am sure that they have given it to a company that will carry on a good service or even improve it, but I think some of the customers who had close relationships with some of the managerial staff will simply not like the fact that those people are no longer in charge.

iFuseHosting has always been a popular web host famous for their fantastic support and friendliness. My only concern for the customers of this business is that the staff will certainly not all remain the same so they may not have the same relationship with the staff as they currently do.

However, as Giles has announced, representing Yomura:

"You'll find details of other companies we have acquired here on WHT by searching my posting history. You'll see in each case, the company's customer service, reliability and quality of deliverable has increased."

it looks like the reliability of the hosting services (which appears to have gone down in recent events) will increase in quality - which is a primary concern for the customers.

It most definitely is not a last minute or spontaneous decision/announcement. I think they have been planning on selling this part of the business for a while, and have probably pushed it forward with the rising increase of amount of work they have had to put into it.

In summary, the acquisition was a wise move on iFuse's behalf as it seems like they have had to delegate too much time for what it's worth to this area, but it should not have any negative impact on the service of the customers (and possibly a positive one).

I suggest you listen up and check your email for any updates from Yomura regarding changes to the business or systems.

I handled the acquisition for Yomura. You'll find details of other companies we have acquired here on WHT by searching my posting history. You'll see in each case, the company's customer service, reliability and quality of deliverable has increased.

If you have any questions, fire away.

Regards
Giles
You seem to have only posted for buying companies since you got here - in my eyes not always a positive thing. Someone with cash, blowing it out and then they can't cope with all of what they have bought and not only one provider goes down hill, but several.

I've never even heard of a Yomura Holdings - nor does it even have a website.

I've never even heard of a Yomura Holdings - nor does it even have a website.

This is also my main concern...

This is also my main concern...
The guy, Giles, kinda remains me of Suhailc off here.

The Take over is concerning but i think i will stick it out and see where things go. Just have a backup and also a plan if things go wrong and i have to change provider.

Well, our account was suspend overnight due to non payment which we were not able to make since their integration with google checkout is giving some error. I have been reporting that to their support for 10 days now, not to mention that I specifically gave trouble ticket number regarding that to "new management" via email.

:mad:

Plus our invoice is just two days overdue (one working day), which host has suspension set to just two days?

Hopefully you'll get it resolved, if Giles is following this thread.

qbellc - As soon as I saw your email to the transition email account I setup, I was able to get your account reactivated.

I am not sure why it was suspended after 2 days late that seems absolutely too punitive for my liking. I'll address that point on Monday.

Regards
Giles

Yes, Giles did resolve the issue instantly, even on Sunday, so thumbs up for that.

WHT comes through again. I'm glad you're back online!

In answer to a point above this has been on the cards for at least 2 to 3 months I know of, ifuse was offered on wht twice before.

I hope it does pull through for the guys that are still on there, when we looked at it it "looked" a good brand.

Here's the offer: http://www.webhostingtalk.com/showthread.php?t=898208

I agree with you, Chris, it always looked a good brand to me as well, but after several months with them, the quality of service went down rapidly, which changed my view on them a bit. Hopefully (for current customers; I left) Giles will be able to get it back up to what it was when I joined.

I handled the acquisition for Yomura. You'll find details of other companies we have acquired here on WHT by searching my posting history. You'll see in each case, the company's customer service, reliability and quality of deliverable has increased.

If you have any questions, fire away.

Regards
Giles
For Giles.

You said " Fire away" It appears that it is impossible to login to the client area from the link on Ifusehosting.com!! The mail address transition@ifusehosting.com bounces!! The mails to sales or enquiries are not being responded to!! The phone number for LTT no longer exists. How can one contact anybody?? All I want to do is pay my account due.

WHMCS login - http://clients.ifusehosting.com/

transition@ifusehosting.com is working well, that mail goes directly to me and I receive at least 2-3 emails per hour. What bounce message did you get?

WHMCS login - http://clients.ifusehosting.com/

transition@ifusehosting.com is working well, that mail goes directly to me and I receive at least 2-3 emails per hour. What bounce message did you get?
Thank you for the Link it works. The link from the site is https://clients.ifusehosting.com/clients/dologin.php?goto=clientarea and does not

We must have missed that link - we had to migrate billing from ifuseconnect.com to ifusehosting.com as the domain ifuseconnect.com was not part of the sale.

I have asked a colleague to update the site with that link change.

Regards
Giles

I'm having serious issues with my account!
Purchase my hosting package then the next day i received the email stating the take over issue. panicked a bit because i couldn't log into my account any longer, then found the client log in link in this thread...finally thought all was good however none of the passwords i would normally use work so i tried reseting it.
I am then asked to answer this security question: €#fØê ¡‚ö½>ZR>(è_š¯
While it made no sense i gave all my usual answers and again non of them work!!
emailed the transition account about 5 times now with no reply! all i need is my passwords for email an ftp server as i was never given them when i signed! gotta be honest im pretty new to all this but desperately need it resolving.
Starting my own design company and i cant promote with no site or access to emails!

come on Giles sort me out!

Regards

Providing the service doesn't change and the support, I'm happy :)

I was pretty close to Dan and Liam (use to have 2 dedicated servers with them, and was one of their valued clients), but now have a VPS for ease and will be looking at a couple more soon and a couple of dedi servers.

So, any updates for clients Giles?? Been waiting all week to find out whats happening ;)!

Ta,
Nick

You have written 4 times to transition and had four responses (all to btinternet email address). I just wrote to you again 15 minutes ago in response to your last email.

The problem as I wrote in my email is that you have not setup any emails addresses or ftp logins. Most hosting companies setup a cPanel account with no emails or ftp logins setup - the customer sets these up him/herself. When I checked yesterday you had not even logged into your cPanel account and there were no emails setup.

You probably have all my email going to your spam folder, please check this.

Anyway below is my email from yesterday:


Hi,

I was looking at your cPanel account and I wanted to check with you:

1. Have you logged into cPanel to setup email addresses and ftp accounts because its showing that the control panel has never been logged into.

2. I dont see any email addresses set up

If you connect with your browser using the following login details:

Control Panel:

[Read your private email and the welcome email sent to you a week ago]

then you can setup your email addresses and other services as you need.

Alternatively if you want to mail me back with what you need , I will happily set this up for you

Regards
Giles

Pickle, these are the email received with times and the right hand column is the time of response:

30/10/2009 13:44 - 17:31
02/11/2009 10:48 - 14:35
03/11/2009 14:33 - 15:04
05/11/2009 11:05 - 11:26

Sorry for mitherin ha! ill check my spam now. Must have been givin u a right headache.
Everything with my domain etc was setup by an ex colleague but wanted to deal with everything without the middle man, as his time was now being taken up with uni etc.
he transferred all details over to ifuse for me an ive tried to pick it up from there. (obviously with no luck due to myself an lack of knowledge by the look of things)

Sorry again for mitherin and cheers for the rapid response on here :D

NP - please confirm you have the emails

Regards
Giles

Giles Im apologising publicly so your rep isnt tarnished!
I hav received alll your emails in my spam along with emails from ifuse prior to the take over (which is wierd because i since received emails fine from oliver etc.)

Giles has dealt with all my requests quickly and thoroughly but due to my own stupidity I have not seen them!

Thanks for all your help dude and sorry again!

Thanks - I appreciate it! Please whitelist @ifusehosting.com then we can communicate directly. If you have any other questions please email me.

Regards
Giles

Giles; When are clients going to get communication on whats happening etc?

It would be nice for an update of what is happening and what things are changing but from my point of view the level of support has improved. I think the people who have taken over are doing a good job.

I will be sending out an update this weekend.

Regards
Giles

Ok Thanks for letting us know.

It would be nice for an update of what is happening and what things are changing but from my point of view the level of support has improved. I think the people who have taken over are doing a good job.

You may say that but the mail has been down on Ifuse windows hosting yesterday evening and now since about 2.30PM. Can not really see any difference from before at the moment. I would appear that all tickets default to low priority.

You may say that but the mail has been down on Ifuse windows hosting yesterday evening and now since about 2.30PM. Can not really see any difference from before at the moment. I would appear that all tickets default to low priority.

The tickets have always defaulted to low Priority. Don't forget they have taken over a company that has a lot of customers therefore a lot of servers so it may take a while to get everything figured out. Give it time.

The tickets have always defaulted to low Priority. Don't forget they have taken over a company that has a lot of customers therefore a lot of servers so it may take a while to get everything figured out. Give it time.

If they do not have the resources to deal with the customer base aquired they should not have bought Ifuse hosting. The mail on the windows plesk platform has now been down for 5 hours.

This may be of no consequence to you but it is to me and my clients.

By default all ticketing systems default to Low/Normal priority, if the customer believes it to be of higher urgency then you simply raise the priority either on the email or via the web interface.

The main problem on the windows hosting platform seems to be two large backups going on simultaneously. Yours and the original owners of iFusehosting, which is causing the boot disk to run out of disk space.

My colleagues clear down the temporary files, then the backups start up again.

I am not going to dress this up, I dont do that. Its not about our resources, its about taking over a company that frankly did not have a clue how to setup its servers properly. Multiple large scale backups will happen at the same time and the box was not properly dimensioned in terms of disk to handle it properly. The result - a mess! Its definitely not the worst we have ever seen but its far from the grade we accept for our baseline services.

This past week, my colleagues have been going through each of the servers and begun the arduous process to upgrade the machines, remove excess software, solve disk allocations, etc. We have not started on the windows hosting yet, the Linux based services needed a lot of work to get them to where they are now, and its far from where we need them to be.

Thank you for the update.

Can you tell me when you will be looking at the windows boxes?

Giles,

Are you move accounts to different servers?

One of my sites is down because the IP address has changed.

I'm using external DNS because I'm using Google Apps - and because WHM lets me.

But you need to tell people if you change the IP!

No of course we are not, we co-ordinate any change with our customers first.

The best place to be asking this is to our support staff at support[at]ifusehosting.com. I go for weeks without monitoring this forum so please dont see WHT as a support channel.

Hi Giles

Had a quick read through this thread. Good luck sorting the servers out, that'll be fun if you need a hand with windows hola me i'll be happy to provide some advise.

No of course we are not, we co-ordinate any change with our customers first.

The best place to be asking this is to our support staff at support[at]ifusehosting.com. I go for weeks without monitoring this forum so please dont see WHT as a support channel.

Hi Giles.

Ifuse appears to be having issues again!!

The support link above is not working and Linux is down. If you can prod anyone it would be appreciated.

Hi Giles,

I stumbled upon this forum and found that you are helping people out here. Note that I have already contacted support and account @ifusehosting about this issue, but I am yet to hear back.

I've tried to make several attempts to complete my payment with Google checkout, but it's not working.

It's really very stressing for me to be unable to make payment and at the same time stay frightened of your suspending the account. Please, I am ready to make payment but I don't know what to do.

When I send support related inquiries to support@ifusehosting.com, they are never answered. This service is becoming much of a pain for me. Kindly, allow me to pay via worldpay, as I never had problems with that service before.

Please, take time to read this and suggest me what to do. I will appreciate if you give me some sort of notice if you intend to suspend the account. But I really dont know why Google checkout isnt accepting the card, because I have made payments to other services at the same time without any issues.

Hi,

You do get notice and a grace period before suspension.

Try emailing transition AT ifusehosting.com which Giles says he reads personally or PM him through this board so he'll get an email alerting him to the message.

Sakplum

try sending Giles a PVT message, am sure he can help you fix your problem.

You have good reason to be concerned.

Liam and Dan have bailed out and left their customers in the wilderness with web sites and domains disappearing into the void.

Thanks a lot guys.

Gordon


Being a customer of ifusehosting.com I've received this email today:



Anybody knows anything about Yomura Holdings? Google search found nothing, same WHT search..

I'm really concerned about the situation, there was also substantial downtime during last month and I need to decide if there is time to find another provider.


Regards, Dejan.

Its a shame Ifuse did this, I know we just helped someone move from them to our reseller platform, we logged in to their reseller account (WHM) with ifuse and found they seem to have very high loaded WHM master resellers on virtuozzo! sounds like they did go in for the oversell!

I just hope all the other customers have since managed to find professional hosting solutions.

Looks like the ifusehosting.com website is having issues as well. Takes a very long time to load.

You have good reason to be concerned.

Liam and Dan have bailed out and left their customers in the wilderness with web sites and domains disappearing into the void.

Thanks a lot guys.

Gordon
Have the sites and domains disappeared?

All mine moved to a new server in London.

Where's the guys working there currently?

There where pretty active on this forum..

Wierdo..

I just hope all the other customers have since managed to find professional hosting solutions.

Who would you recommend as professional UK based hosting?

now my account has been suspended on iFuse. it would be nice if they responded to me asking how they would like me to give them money.

now my account has been suspended on iFuse. it would be nice if they responded to me asking how they would like me to give them money.

We had some success for a few days emailing support@ifusehosting.com rather than using the ticket system, but even that seems to have stopped again.

Luckily I bailed out in time.

Liam told me some months before this happened they were in for the long run, etc., etc. Turns out the iFuse card house fell down in a second. Not a trace of them left.

It's a real shame. Customers didn't deserve this.

Yes,
Giles did resolve the issue instantly, even on Sunday, so thumbs up for that.

All my accounts have now been suspended.

and I still have had no contact from them.