Hi there a while back I purchased a reseller account from one of the many companys that frequent these forums everything seemed to be going well, until I was sent an email last night and now all hell has broken loose. I can't help but think that I am being told lies by the company who I have purchased my reseller account from.

I shall explain, I was sent this email last night.
"Hello,

Due to high bandwidth usage of your reseller account, you are required to upgrade to avoid service interruptions. Please contact us immediately to upgrade your reseller plan

Best Regards,"

I REPLIED

Hi there

I have just went into my account and looked at my bandwidth usage for this month so far.

Lets work this out

Last month my bandwidth was 0.861926 Gigabytes

So far this month my bandwidth is 0.463751 Gigabytes

So far this month I have used 0.398175 Gigabytes LESS than last month and you are trying to tell me that I have QUOTE "high bandwidth usage of your reseller account, you are required to upgrade to avoid service interruptions"UNQUOTE

My package with your company has 30gig bandwidth per month.

So can you please tell me why I was sent the email below because as far as I can see I am well below last months figure and I was not asked to purchase more bandwidth then so why now?

Look at these statistics
NOVEMBER SO FAR
Megabytes Gigs
474.880922 0.463751

ALL OF OCTOBER
Megabytes Gigs
882.612102 0.861926

Now try explaining it to me again

THEY REPLIED
Hello,
The below statistics that you gave is only apply to your reseller domain. It does not account the all domains you have with us.

You have 24 hours to upgrade your account.

Thank you

THEIR NEXT REPLY WAS THIS

Hello,

The statistics on WHM is very inaccurate. Furthermore, with all domains you have, it is impossible to have that amount of bandwidth. You have consumed over 35 GB so far with all accounts.


So now they are telling me that I have 10 hours to purchase more bandwidth. It seems the info in my web host manager is not accurate. Can anybody shed some light on all this.? Is the info in the web host mamnger accurate or not if not why are resellers given it as a tool to guide them and also how can they set the bandwidth and allocate it if it is inaccurate?

How many domains are you hosting and where are you taking your bandwidth numbers from?

Ask them where they are getting their bandwidth numbers from and to supply them to you for the amount consumed by each of your resold accounts.

With that infromation you should be able to tell if they are being honest or just trying to mess you around.

Well, what they are saying could very well be correct, HOWEVER the way you are being told or treated or maybe even threatened to upgrade or get CUT-OFF may not be the most practical business method.

If you are logging into your reseller domain account, you should see the bandwidth that is being used ACROSS BOARD if it is a true reseller setup (such as the otion with ENSIM). Some others do not show ACROSS BOARD, but only your main domain.

You may want to check on what you are logging into, ie your reseller account or maybe your main reseller domain account. This could be the difference.

Good Luck.

Root WHM and reseller WHM should display same bandwidth usage for those domains, so if your WHM shows 1 G total, the host master WHM should show the same..(both can't display different reading, I think)

ask them to run /fixquotas scripts ASAP and that should display the "correct" reading for domains.. Also, ask for a detailed usage for those domains.. you can match them with your clients cpanel reading..

You can check your bandwidth usage by logging into your WebHostManager, and then clicking "view bandwidth usage' under 'account functions'. This traffic should be pretty much accurate (it does not include ssh trafic)

For your main domain name traffice, just log into your Cpanel and you can check it there.

Hope you solve that issue with your provider

I am hosting 24 domains 10 of which are redirected to other websites on other webservers.

I don't understand how it is working. You see I allocate the bandwidth to my customers right ? So if they go over that bandwidth then they will get a default page. I have looked in my web host manager and as far as I can see I have not used up the allocated 30gig monthly transfer. All 24 the websites in my reseller account are only using 920 megabytes of webspace.

Total bandwidth I have allocated so far is 10gig so where are they getting this from.

I got my bandwidth figures from the WEB HOST MANAGER that comes with my account.

I have asked then to supply me with more accurate details here is the reply I was sent.

I SENT THEM THIS EMAIL
Hi there

I'd like to ask you some questions.

1. If the statistics on WHM is very inaccurate why do you give it to webmasters to use and where do you get your stats from?

2. I have 24 accounts in total on that package of which 10 are redirects or only have a holding page on them. Which when I look in my Web Host Manager are not using any Bandwidth at all.

3. If the web host manager is very inaccurate how come if I set a quota in it for bandwidth and the customer reaches that quota the default bandwidth page appears ? Surely this must mean that it is accurate.

4.I know sometimes things can be out but according to my Web host manager I have only so far this month used about 5 gig bandwidth transfer. So are you telling me that the Bandwidth panel is out by say 30 if as you say I have used 35GB so far this month? If that is the case how am I supposed to know and monitor my bandwidth is the tools you supply me with are as you state inaccurate.

5. Can you please send me details of how you have come to the conclusion that I have used 35gig bandwidth so far this month as this is beyond me how this has happened.

6. Can you tell me which sites are using this bandwidth up as you say my bandwidth monitor in my control panel is inaccurate.

7. Can you tell me why in my web host manager I have allocated 250 megabytes of webspace to WWW.***********and I see that it has used 585 megs the same also goes for www.XXXXXXX.org they have been allocated 25 megs and I see they are using 294 how is this possible ?


THIS WAS THEIR REPLY
Hello,

The WHM does not generate accurate stats because it does not meant to do that. If you go anywhere else, it is the same. They will tell you that the WHM will never generate accurate info on bandwidth.
We got our stats from a real banwidth tracker.

You have about 10 hours to make your decission.

Bojangles, I have never heard of such a cra**y answer before.. just move somewhere else..and fast..

maybe it would be better if you posted the host's name? I seem to notice that webhosts react faster and more politely when complaints are posted here...:)

You can check your bandwidth usage by logging into your WebHostManager, and then clicking "view bandwidth usage' under 'account functions'. This traffic should be pretty much accurate (it does not include ssh trafic)

This was how I gathered my bandwidth information.

I wish I could name and shame them as I know they have a good reputation in these forums but it seems to me that they seem to be taking a totally agressive attitude. I also know they have got a lot of business from these forums as well.

THIS WAS MY LAST EMAIL TO THEM AND SO FAR NOTHING AND THE CLOCK IS TICKING AWAY.

Hi there

If you look at my email to you , you will see that I asked more than one question.

So can you please answer the other questions . It seems to me you are being selective with your choice of answer.

I also asked you to send me a copy od the stats you have in relation to my hosting account.

I have to say for support you are not being very supportive or informative. And the agression in your replys is not very nice either. I am a customer after all and I'd like to be treated like one.

Thank you


The weird thing is I was so happy with them that I have two reseller accounts with them. When I come to think about it they have not even told me which reseller account it is.

I dunno what to do.

I have two reseller accounts with them. When I come to think about it they have not even told me which reseller account it is.

have you checked your 2 accounts bandwidth? Maybe it's the second one?

have you checked your 2 accounts bandwidth? Maybe it's the second one?

Yip I have the other account has only three websites on it and according to the Web Host Manager it is Using

0.143265 Megabytes AND 0.000140 Gigabytes

And I did not know if I was or am allowed to name the webhost.

All I can say is Steve in support is very agressive in his handling of things.

Ah hell I may get booted off the forums but it looks like I am going to lose my account anyway since they do not seem keen on helping their resellers, the host i am talking about is http://www.dynastyhost.com

it will be interesting to see their reply to your request for domain bandwidth readings..

it will be interesting to see their reply to your request for domain bandwidth readings..

They won't reply. They'll just let the clock tick away and deactivate my account as they have suggested they would do in the first place. That will mean some of my customers websites going down and me having to spend time moving them to another account.

And all because I feel their information is incorrect and they so far have not supplied me with other information to back up their claim.

I do not know why they are being so agressive as all I want is answers which I feel should be easy enough to give.

I found Dynastyhost in these forums and have been with them since 9th June 2002.

I am still in shock about all this. I thought they were pretty good compared to some of the nightmares I have read about in these forums. But will they prove me wrong or turn out like a lot of the other bad webhosts I have read about?

If you believe your accounts will be suspended soon, maybe it's a good idea to use that time and download backups for each domain you have there..

Im about to make a decision today on purchasing another reseller account, I've studied many companies already and would hate to choose the company you are talking about. I think it would be good if you can share your experience and tell us who it is after all these are public forums and it shouldn't matter how big they are. If you are trying to salvage your account and that's why you haven't mentioned their name that's one thing, but I think they have already pretty much given you the boot unless you give them more cash! And who knows how many other resellers they are doing this to today as they are trying to generate some fast cash flow because they can't pay their bills.

If you believe your accounts will be suspended soon, maybe it's a good idea to use that time and download backups for each domain you have there..

I keep backups of all my sites.

Im about to make a decision today on purchasing another reseller account, I've studied many companies already and would hate to choose the company you are talking about. I think it would be good if you can share your experience and tell us who it is after all these are public forums and it shouldn't matter how big they are. If you are trying to salvage your account and that's why you haven't mentioned their name that's one thing, but I think they have already pretty much given you the boot unless you give them more cash! And who knows how many other resellers they are doing this to today as they are trying to generate some fast cash flow because they can't pay their bills.


I did mention them above they are

DYNASTYHOST (http://www.dynastyhost.com)

Bojangles, can you give us an update when the 10 hours passes?

Ah well somebody's suggestion to name them has done nothing.

They still have not replied to my last email to them so I can almost guess their course of action.

But I will keep you updated and if they close one of my accounts without even trying to sort the matter out then I will close the other one no problem.

I will also do a chargeback on my accounts as I have only just paid them a few days ago for both accounts.

I also find it strange that they never mentioned it when asking for payment.

But I still live in hope (not that thats got me anywhere in the past) that somebody in Dynastyhost can see some sense and realise that customers are a very important part of any business including thiers, and try and rectify this matter.

Good Luck :)

Well as far as WHM and "off stats" Here may be part of that reasoning.

This is ONLY http,ftp and pop traffic (usually 97% of traffic), please use a tool like bandmin or mrtg to see traffic on other ports. If the user is doing traffic on other ports it will not appear here.
Direct from the view bandwidth page!!!

So maybe you got some major MySQL traffic going on or something like that.

But just for their attitude in replies, I would drop all accounts w/ them.
You can at least get a start on moving your customers to a better dispositioned company.

Sheesh, that's ridiculous - find a new host. Problems such as this are frequently indicative of things to come. Flee.

Originally posted by Bojangles
That will mean some of my customers websites going down and me having to spend time moving them to another account.

You could reduce the damage by backing up and moving your client sites now, and getting those domains redelegated. That's if you are decided that you are moving, or are going to be shut down. I'd be happy to provide you with some space to use *at no charge* for a few days whilst you then find another provider. No obligation/etc.

This is not for any financial gain so hopefully Chicken wont pluck it.
The nameservers can be anonymous and not traced to us.

Gary

Really dude you need to move now. Get your accounts and run.

You can take Gary's offer or I have a server sitting for another week or so with nothing on it. Will give you some space on it till you find new hosting so you don't lose clients.

Geez I do not know what gets into people these days.

I'll add too that ours is a Plesk offering, so one of the many Cpanel providers might also be able to help you out and keep you/your clients within a familiar environment.

Cheers

Gary

Hi there

Thanks for your kind offer, But I am going to wait and see what come's of all this as I still feel that somebody at Dynastyhost may realise that if they communicate with me and explain things a lot better to me then we may be able to resolve the matter.

As I have said before I was very happy with them until I was sent the email about Bandwidth.

I do however feel that their Support guys do need to be sacked for lack of communication skills and downright rudeness.

Maybe I hope that Dynastyhost will respond before the deadline and show real commitment to their customers or customer in this case.

Good luck and I hope they get it fixed for you.
Maybe try emailing and asking for the owner to respond.

I can offer you some free "emergency" space if you need it on one of our CPanel servers or, like Editor said, He has Plesk.

These sort of thing just tick me off. I've never shut anyone down for overage. I always e-mail or call them and discuss thier options and ask them what they want to do. NEVER do I call up and say "Pay me or you go down". Sounds like extortion to me.

Aaron

THIS WAS THEIR REPLY

You have about 10 hours to make your decission.

It would have taken me about 1 second to make my decision after reading such a rude and unprofessional reply as this, you need to run, kudo's to the guys who offered you space to minimize downtime, that was a great jesture

Well, while they claim cpanel is inacurate if they don't have a more acurate way to bill you then from a legal standpoint they can't.. its a simple matter of attempting to bill for "think air" or "vapor ware" unless they can prove that you used it then well their **** outta luck...

As far as them saying most cpanel users understand WHM is inacurate thats total BS.

WHM as it mentions calculates bandwidth and it is roughly 97% correct.. since WHM's so easy to use to calculate over bandwidth usage almost all of the hosts just ignore that extra 3% and write it off as operating costs and go on with their business... but I've also not seen WHM off by that much in years... sure it was buggy 2 years ago but not not and hasn't been in a long time (refering to the bandwidth calculations)

Well, while they claim cpanel is inacurate if they don't have a more acurate way to bill you then from a legal standpoint they can't.. its a simple matter of attempting to bill for "think air" or "vapor ware" unless they can prove that you used it then well their **** outta luck...

Well I think it would be me that is out of luck as all they have to do is close down my account. They win !!

I am based in Northern Ireland and they are in America somewhere I have called them twice on the phone at great cost to myself I might add. But it seems I have managed to get them to hold back a bit while I try and sort out who is using all the bandwidth if anybody.

Yet my email I posted earlier asking them to supply me with details of how they have calculated the bandwidth used so far has not been responded to. This was sent at 14.28GMT time. When I spoke to them on the phone they still did not tell me how they have come to this conclusion even though I asked.

They said they used a thing called Bandmin but could not pass on any details to me about how Bandmin had calculated my bandwidth usage. I want to see some proof.

Thanks to all the kind people who have offered me webspace. I am very Grateful. I still wait in hope and hold my breath at the moment.

Try going to www.domain.com/bandwidth/

however, I can tell you that bandmin isn't as acurate as you'd think... its close but it doesn't do well on ipless accounts at all..

Thats pretty interesting but I can't make head nor tail of it as I am not that techinal a person.

I mean are you saying i have to put in the name of my hosting company and all the domains they have will appear. I look for mine and add up all the bandwidth that my websites have used ?

I have reseller account with them too. And i'm received same e-mail. In my WHM BandWidth Usage for all my accounts - 5GB, but they said that i'm used more than 38Gb. They said, it's not displayed correcly in WHM because that bandwidth "on other ports". Thay said accurate bandidth is ~8 times more than displayed in WHM, and i must consider this.

BTW: It seems WHM bandwidth statistic is not refreshed since 15th-16th of current month. I see same values during 4-5 days.

My account expires at 24/11 and i wonder how i can transfer about 80 small accounts in 3 days if i prefer to leave :(

Now the post above worries me a lot. So it now seems that Dynastyhost have sent the same email out to more than just me.

This is a very worrying development. I was going to upgrade but now it seems that UNIVERSA may be correct when he says
And who knows how many other resellers they are doing this to today as they are trying to generate some fast cash flow because they can't pay their bills.

This has now made up my mind that I will close my own account with them.

It seems to me that if Dynastyhost are doing this to me and ClayRabbit they must be doing it to other people as well. Wish I knew who all their customers were so I could see a pattern emerging so other people would know that something is not right with Dynastyhost at the moment.

I also note their lack of comment in this thread to defend themselves as somebody said most repuatable companies would be here defending themselves.

So looks like I will be needing a new account soon.

Thank you for all your comments and concerns.

I would like to take this opportunity to answer some of the concerns and misunderstanding.

1. We are not taking these actions to help us pay our bill. We are very profitable and will stay that way.

2. Bojangles = visionhosts.com
I challenge anyone taking them as a reseller and can take up with their attitude. They will treat you like dirt because they know they're giving you $20 per month and they will think that if we are short of $20.00 this month, we will be out of business. If you would like to see a sample of their emails to us and how they treated our customer service rep, I will be more than happy to show that to you via email. Threatening us that they will say bad things on WHT is another issue.

Clayrabbit = ruweb.net
This reseller is very polite and professional with us. The only problem is that they have really used over their bandwidth limit with hosting of (over 90 domains) at one point. Some of them uses Mysql intensively that have caused bandwidth to sky rocketted.

3. My last comment. WHM display very inaccurate bandwidth information. On the server that ruweb.net is on, on WHM, it will show that the whole server is using a little under 40GB but Bandmin will show that it uses 230GB. If you do not believe me, email me and I will give you access so you can see them yourself.

Last but not least, I will challenge company taking these 2 resellers and tell me your experience

Best regards,
Dynasty Host

I deleted this post as i felt it was not fair to post the headers. Sorry admin people.

WHT is not for a place to dispute in details about a company. I suggest you email us at stated on our last email if you have any questions concerning our decision.

Thank you

Well it seems that DYNASTYHOST have now closed my account.

Please find below a copy of their email sent to me earlier today.

You all wanted me to keep you informed so I have.

The thing I find amazing is this, they say in their email that they are closing my account at the end of the billing period which is 11/08/2002 and 11/04/2002 yet my current billing period is not up and account is closed already.

Also they say I treated them like dirt well I thinK the email replies I have had sent to me by their support team and posted in this thread earlier is enough to see who has the serious attitude problem

When everybody told me to leave DYNASTYHOST I said no I'd rather wait and see if we could work something out because I was happy with their service. I did put a proposal to them and they rejected it. And as you can see from the post above they have now closed the account.

THIS IS NOT A DISPUTE MERELY ME KEEPING PEOPLE UP TO DATE AS WAS ASKED FOR BY SOME OF THE WHT MEMBERS

Hello,

Sorry to inform you that we've made the decision to terminate your reseller account at the end of the billing period. The decision was based on the following:

1. You are unable to rectify your bandwidth problem.
2. You have posted inaccurate (false) information on WHT to support your claim.

If you have any questions concerning this decision, please email us.

Thank you very much
Dynasty Host

Dynasty Host, One question, what does MRTG say... I never trust bandmin without a mrtg backup.

Originally posted by DanielP
Dynasty Host, One question, what does MRTG say... I never trust bandmin without a mrtg backup.

Daniel,
I was going to ask the same thing. Also, unless all of Bojangles accounts have dedicated IPS (which I doubt), they (dynastyhost) can't track bandwidth usage accurately for each domain with Bandmin, as bandmin tracks by IP address not domain names.

-Steven

visionhosts account do have dedicated ips for each account

Well it seems I can get a faster answer from DYNASTYHOST here in the forum than I can using their support system or direct email.

Could DYNASTYHOST please tell me why they could not as requested by myself supply me a copy of the stats they had as a hard copy. All I got was them telling me I was over my bandwidth limit full stop. I also requested that they tell me which website within my reseller pack was using all the bandwidth so I could email them about it and ask that they may pay more money for over usage of their bandwidth but they could not tell me that also.

This whole experience still amazes me as I did not have that many websites in this reseller account and when I set up each site I appointed it so much bandwidth. Yet what DYNASTYHOST seem to be telling me is that setting up a bandwidth limit in my web host manager seems to be useless. If this is the case why have one then? Why am I setting bandwidth limits in a web host manager for each account that seem to not do the job?

Well it seems I can get a faster answer from DYNASTYHOST here in the forum than I can using their support system or direct email.
Because it is the equivalent of standing in the town square and yelling at the top of your lungs. It looks like you two have resolved everything, why not go to the requests forum and find a new host?

Well it's sad that they could not of been more helpful and honest with me and provided me with the details I requested.

I did try and resolve the matters but it seems that some web hosting companies are a law unto themselves.

I wish them all the best

Now I will have to spend the weekend uploading alll my websites onto a new account.

Ah the life of hosting

Thank you to everybody for all your help support and kind offers.

For now the matter remains Closed

Good luck in your search!

:beer:

Originally posted by Bojangles
Well it's sad that they could not of been more helpful and honest with me and provided me with the details I requested.

I did try and resolve the matters but it seems that some web hosting companies are a law unto themselves.

I wish them all the best

Now I will have to spend the weekend uploading alll my websites onto a new account.

Ah the life of hosting

Thank you to everybody for all your help support and kind offers.

For now the matter remains Closed


Check the WHOIS info on the domain before picking your next webhost.

I'd suggest avoiding ones that list PO Boxes, individual names enstead of business names and ones that haven't been registered haven't been registered for at least 2 years.

I'd especially avoid ones that don't have the info filled out, or have their registration masked from the public database.