This is getting stupid 2checkout is rejecting recurring billings, the customer follows links updates credit card using same card as was rejected it bills and sends confirmation of charge. Next day it tries to charge again and fails to bill, so customer gets service interruption notice.

No only is this happening to my clients but it is happening to me and a supplier I pay via 2checkout, so I am getting it on both ends as seller and a buyer.

Anyone else have this happening?

Same here. We've got many Failed to Bill recurring orders since Sunday, tried to contact 2CO at their Helpdesk and forums but haven't got any reply yet.:angry:

Same HERE!

We got a lot of failed to bill as well. AND what they will do is to tell you give them a list of failing to bill IDs and they will look into it.

then come back and tell you - " oh, those account failed to bill because their bank rejected it "

What's going ON ?! I am glad it's not just me! :angry:

I just got 6 notices of failed transaction, I don't know what to do, maybe email my customers and ask them to ignore those emails... ?

same here.
just fixed and fail again.:angry:

Yep, here too. Don't bother calling them either, you'll just get the "gatekeeper".

Me too. I have already lost of few customers due to this problem. Could someone from 2checkout please respond. Is this problem being worked on??

I think they are working on this problem. In the meantime, you should email your customers and tell them that there are some internal errors with the billing software thus the Possible Service Interruption notice has been sent out unintentionally and it should be ignored. That's all we can do now. Still waiting for 2CO's response.

-Eric.

Does this affect new orders?? I am guessing it does because I got an e-mail from someone last night who said they were ready to buy but 2checkout had rejected all four of their credit cards. :(

We had some orders yesterday and today and they all went through so I don't think new orders are affected.

-Eric.

Originally posted by NetworksData
In the meantime, you should email your customers and tell them that there are some internal errors with the billing software thus the Possible Service Interruption notice has been sent out unintentionally and it should be ignored.

Sound advice. 2CO take note.

Same problem here :(

Same here, they must find the way out soon.

Wadsworth in the forums there made mention to e-mail Tom at 2checkout. I did that and he followed up on the transactions for me late last night. With the exception of 1, I was told insufficient funds (even though the customers claim otherwise). There was one customer that was tired of this going on so she asked me to switch her to Paypal. I did that and cancelled her 2checkout recurring...That was early yesterday...Yesterday evening, I get notice that her card has failed billing at 2checkout (after I had already cancelled it). I included that in my note to Tom who also told me that it was cancelled. This morning, I get another 2checkout failure with this client. I'm assuming that while this is going on, any accounts we cancel or, as posted above, a user tries to update their card, they are still getting failures for those.

To be honest, I was very happy with 2checkout, and this is the only issue I've had with them. I hope this is worked out soon and a little faith is restored in their service.

2 trouble tickets submited and no replies.

What does it take to get their attention?

I have to agree with Tom Pyles. Overall 2CO has been very reliable and responsive. This incident is annoying as hell, but this too shall pass. We just have to ride it out.

Monte, I think their attention has been gotten. They're just not in public relations mode at the moment, at least not here anyway.

I have to agree as well. I haven't had any problem so far and I'm quite happy to stay with them.

-Eric.

Well overall I am happy with 2CO except for the holding back money incident last month.
I just wish they would learn a little communication goes a LONNNNNNNNNG way.

Got the same problem here - hope they'll fix it soon

I cannot believe anybody here, you are all saying "Overall 2CO has been very reliable and responsive".

I consider this problem to be a total **** up that should be explained. This problem is not just 1 or 2 people, it seems to be everyone and just look at how they handle it they don’t even admit that there is a problem. When you confront them they just say submit a ticket with the order numbers and they will look into them!

Why do we not get told or updated about this? The way they have handled this is absolutely terrible

EDIT: Just had more information about why this is happening.

it 'occured' because we switched gateways and the new gateway is rejecting some of the coding without pointing out the error.

i requested people send the transaction numbers to tom@2checkout.com to help with the investigation.

It isnt everyone... myself and a bunch of associates havent had any problems.

I think one reason things arent getting fixed is because they keep telling people to either submit a ticket or email whateversupport@whatevertheyhave.com and people keep posting their problems in the forum. I have no doubts there are problems, but I think many problems would suddenly cease to exist if people would just pay attention.

I emailed Tom and even submitted a ticket...

No response ....errr! I am sure Tom has over 100 emails in his inbox..but maybe getting some other staff to help with the issue would speed things up?

Tom...type faster ;) we are all counting on you!

Forget sleeping...drink coffee and type :D

Well I had 4 of these on sunday it looks like all but 1 have went through as of today but I did not get any payment notice?!?! So hopefully it will get resolved soon.. I have been overall happy with 2checkout over the past year and hope this is just a tempoorary issue with some of the things that have been going on over the past few weeks..

Same here....I've contacted most of end users and let them know that I have no intention of cutting of their service.

Kind Regards,
-Darrell

I was going to sign up with them this week:eek: Now I'm not sure:confused:

Originally posted by Rax
It isnt everyone... myself and a bunch of associates havent had any problems.

I think one reason things arent getting fixed is because they keep telling people to either submit a ticket or email whateversupport@whatevertheyhave.com and people keep posting their problems in the forum. I have no doubts there are problems, but I think many problems would suddenly cease to exist if people would just pay attention.

Yeah it would be common sence for a problem of this magnatude to send out a bulk email to all 2checkout clients explaining the problem and telling everyone that it is being worked on. That way not everyone would clog up their ticket system with the same questions eg "what is wrong", "when will it be fixed".

You say you are not affected but that probably depends on how many payments you have. We have at least 5-10 per day and 80-90% are failing.

Ok an a scale of 1 to 10...this is a 9.9 out of 10 for screw ups.

I am ready to move....all i want is an email telling me just what the heck is going on.......

:eek: gezz!!

Same here :-(

All daily recurring payments are declined, customers are hungry...

But there is each day more and more declined payments and it's bad. 2co says that they chenged billing processor, so it caused this problems. It was better with the old one.

I don't want leave them, cause they are quite good, but it ruin everyone's business if recurring payments aren't working...

Hope it will be resolved within 2-3 days, or we'll must move to elsewhere :-((

m.

Originally posted by Milos

All daily recurring payments are declined, customers are hungry...


You supply food online? :)

ANyways, I've got the same problem!! :(

Hihi,

at least one funny thing in these days -- of course I mean angry :D

But I'am afraid that 2CO resign at support and resolving of this situation, becuase at their forum is text that they cannot check each declined transaction and the fault is probably somewhere at our client's bank.

Sad to see it.. Is more than clear that all these recurring problems are caused by their new processor.

We'll see how all goes..
M

We got the same problem, sent emails, post on their forum, submitted a ticket, no reply.

About 98% of our orders are failing to bill, it was 100% on Saturday.
It's affecting some new orders too I think.

I can understand they are busy, but this isn't on :angry:

Their programmer needs to be shot! or at least fired :D

I've got one customer who was successfully billed, then got four failure notices. I posted in their forums, with all the ticket ID's, Wadsworthless said it was taken care of. I then cancelled ALL recurring billings with them - and then I proceeded to get 2 more for the SAME customer - who had already changed her subscription payment over to Paypal, with the SAME credit card. Customers upset? You Bet!

This is TOTALLY screwed up. :angry:

Yes, I've taken my business away from 2co - I'll rely on Paypal and personal checks - until I can find a new processor. There's no reason for this. They made the choice to send out a "test for formatting" e-mail, the least they could do is send out SOME sort of statement on this matter.

:angry: :mad:

Originally posted by vox-fred
We got the same problem, sent emails, post on their forum, submitted a ticket, no reply.

About 98% of our orders are failing to bill, it was 100% on Saturday.
It's affecting some new orders too I think.

I can understand they are busy, but this isn't on :angry:
I feel your pain and anger Fred. It's clear that we need to go full Merchant accounts and manually process recurring payments ourselves. Can't trust the cashflow in these companies hands. :rolleyes: :eek3:

Originally posted by Aussie Bob

I feel your pain and anger Fred. It's clear that we need to go full Merchant accounts and manually process recurring payments ourselves. Can't trust the cashflow in these companies hands. :rolleyes: :eek3:

If I do not get an answer today from 2CO on what is going on and when it is going to be fixed that is what will happen. I will cancel all recurring payments and process them thru my merchant account.

I just wanted the added fraud protection and auto recurring billing but this is nuts. I am losing new signups and customers are getting mad. Guess I will have to have some one sit around and process credit cards everyday for an hour or 2.

I can't believe a screw up of this magnitude is being ignored and they are not answering emails or trouble tickets.

Geez it has been a long day hit the quote button instead of the edit button ignore this post:D

Originally posted by Monte
I can't believe a screw up of this magnitude is being ignored and they are not answering emails or trouble tickets.
We went around 10 days with Paysystems and I still think there's issues. Let me know what you're looking at as your needs would be similar to our needs etc. But it's obvious that automated recurring transactions can't be trusted. It's got to be done manually. Cashflow is too critical to risk like that. :eek3:

I have a merchant account with commonwealth now but have to sit down and punch in all the numbers to the terminal, or get the software but it is expensive and clumsy.

I am waiting for National bank to call me back now to see what they offer. Biggest drawback is no one in OZ will charge in USD$ so have to convert ourselves before charging.

If you want I will forward you the details I have on com bank's software.

Originally posted by Aussie Bob

I feel your pain and anger Fred. It's clear that we need to go full Merchant accounts and manually process recurring payments ourselves. Can't trust the cashflow in these companies hands. :rolleyes: :eek3:

Yup, your right Bob, thats the only way to go then nobody to blame but ourselves.

But the problem is getting merchant accounts for non-USA companies.

Who are you using ? (if you doin't mind me asking)

Originally posted by vox-fred
Yup, your right Bob, thats the only way to go then nobody to blame but ourselves.

But the problem is getting merchant accounts for non-USA companies.

Who are you using ? (if you doin't mind me asking)
Still using Paysystems. The last thing I wanted to do right now was switch to a merchant account. I really loved having that aspect of the business outsourced etc. Saved heaps of time. I might switch to the Paysystems MERCHANT IMA (http://www.paysystems.com/psMerchant_account1.htm). Here I do the recurring billing myself, or I think that's how it works. Making enquiries etc....

I saw in the 2checkout forum that the excuse was that banks were declining charges. A pathetic excuse. 2checkout implemented a new payment gateway which is probably responsible.


I've had it with 2checkout. Very poor service over the last 90 days. Got a so-called rentention limit increase twice -- yet never saw it in the payment.


We are now switching from 2checkout over to our new Merchant Account at Quicken. This works well for us -- money goes straight to the bank account every 3-5 days.


There are really some good options out there now that do not cost a fortune. Given the recent issues at 2checkout -- I would start searching.


InstaMerchant and Quicken are two optioned I explored ... for our type of invoice-based work the quicken solution was great -- and they have recurring billing as well.

How do you get 2checkout to listen? Leave! Try onlinedatacorp.com instead. After Wadsworthless gave attitude one-to-many times, deleted my posts in the forum, and I lost enough orders to start crying, I switched. Much better rates!

Well, I'm almost lucky as I process a small number of orders through 2checkout, but this doesn't make less my disappointment for 2checkout.com. Not only all recurring billings fail but also recurring billings that I have stopped continue to send failure messages and try to bill again customer's credit card. At the moment from what I see 2checkout.com has a non functioning system. Meaning that my account is just useless. I have the intention to wait some days more, but not more than a couple of days.

Has anybody got a reply on when they're estimating to have everyhting working back to normal?

Why not try the new Recurring Billing package with Verisign gateway?

They claim you can create a recurring billing out of any order placed to your site. Just go to that order in th virtual terminal, and choose to create a recurring profile. It copies all the data and you just choose the charge frequency, etc.

I havent tried it, but am looking at it as an option.

There was a post at the 2checkout.com forum in regards to this matter....I cant seem to find it now. Did worthless delete it?

Here is the link to Verisign's recurring billing feature. It costs a little bit extra in monthly fees, but if your processing a large volume this shouldn't matter.


http://verisign.com/products/payflow/rcb/index.html

From 2checkout to verisign's support? Might as well just start sending tech support requests by carrier pigeon.

A good place to look, where do you bank now? Do they have a program? Do they offer extensive support? Working with real bank for your merchant account makes life much easier.

Chet

Wells Fargo will provide the verisgn gateway free of charge, but it doesn't include the recurring package. I have sent an email to Verisgn to see if they can add on that package to accounts.

Originally posted by MikeMc

Has anybody got a reply on when they're estimating to have everyhting working back to normal?

At this point I would take a go to hell from 2CO, after several emails and trouble tickets I have not heard a word. Not even a get lost we don't care, they have not even tried lying to me about it.


AND that is what is pissing me off more and more.:angry:

The Good:

I use www.internetsecure.com I looked into companies like 2checkout, but I decided I didn't want to mess around with something as important as billing. The start up cost is somewhat steep, but you get what you pay for. I've been incredibly happy with their service, I've never had any problems and any technical support questions sent via e-mail were answered same day. They personally check all your order forms and recurring billing scripts themselves to ensure that they have been done correctly. I actually visited their offices, and it's not a fly by night operation. They have a rather large building and staff. They offer accounts for Canadian or US dollars or combined accounts.

The Niether Here, Nor there:

The deposit money directly into your bank account on the 13th and 28th of every month (minus a standard hold back). They aren't usually right on time though, sometimes it takes a day or two for the deposit to be made.

The Bad:

They have their own order form, that will bear your companies name, so you can't totally integrate them seemlessly into your site. I was a bit unhappy about this at first, but my customers don't seem to mind.


The Shameless plug:

If you look into Internet Secure, sign up with them and are feeling overly generous, you could put in www.realityhosting.ca as your referrer. No pressure though. :)

Just my two bytes,

David Saraiva
Account Manager
Reality Hosting
www.realityhosting.ca

Just spoke with Moe at www.paysystems.com. very friendly. I'm gonna transition some of my business over to them so I wont have all of my eggs in one basket.

Originally posted by theprimehost
Just spoke with Moe at www.paysystems.com. very friendly. I'm gonna transition some of my business over to them so I wont have all of my eggs in one basket.

Well there was a thread about paysystems too dude.


So what did u guys decide? I am also waiting to get an account from anyone of them. Whoz good ?

Just adding my name to the list. So far I've only had this problem with about 2 out of 20 customers I have on 2Checkout. I am very pissed, my trouble ticket a week or two ago was replied to saying an engineer would look into it, no response. submitted a trouble ticket for case #2 today, we'll see.

I'm looking at options but I don't have the high volume that most of you guys do (yet).

Just chiming in here, we're starting to get tickets and hate mail about this and people really being pissed they're sites are in danger of being cut off (they aren't but the email sure says it will).

Anyway I just faxed the paperwork in to totalmerchantservices.com hopefully I can get that finished quickly and as the failures come in just set them up on there.

Yep same thing here....
2checkout ignores support request from my customers to change their CC info ( no answer after a week ) , 95% of the recurring charges are failed.

Did anyone receive a reply yet ?

Originally posted by Monte


At this point I would take a go to hell from 2CO, after several emails and trouble tickets I have not heard a word. Not even a get lost we don't care, they have not even tried lying to me about it.


AND that is what is pissing me off more and more.:angry:

I agree with you

Just to give potential new customers an idea of how 2checkout does business:

I've posted complaints about overcharging, poor customer support, or general problems, and 75% of my posts have either been censored by Wadsworthless, or deleted outright. Many other complaints have been silently deleted. In fact, at 4:30 today, Wadsworthless deleted the link to this board that someone posted. Believe-it-or-not, Wadsworthless cancelled my account for posting that he had a poor customer service attitude, and that anyone who felt so should send in a support ticket!!! This is not a business you want to deal with...trust me.

There are many other solutions out there...many with lower operating costs and without the stupid rolling reserve 2checkout implements. Look around, you'll see! Oooops, Wadsworthless censored my post about that too!

im investigating verisign.. they seem to be rather cheap and affordable.

http://www.verisign.com/products/payment.html

they are very similar to 2checkout in what thye offer. im hoping there support is better though

Remember, if you go with Verisign, don't sign up directly through them. If you signup through Wells Fargo, it comes with Verisign free (your choice of Payflow Link or Payflow Pro). You dont have to pay the signup fee ($250?) and you dont pay the monthly fee ($30 - $50).

The only question is whether you can get the new recurring billing feature through wells fargo. I sent them an email and am waiting the reply.

Keep us updated dsj. I will wait as long as I can to find a good payment system

I have been using PayPal and was looking to move to 2CO but after all the changes and lack of service, I found PayQuake. I sent an email the other night to request some detailed info and had a call from their CEO within an hour! This is a new concept for merchant accounts and is backed by USMS.

2.75% and .40/tran for a real mechant account. They offer scalable solutions without requiring new a whole lot of effort. I applied today.

Just a thought...

I just tested out the Verisign recurring billing. It really is simple. You have someone place their credit card order for the amount, then you log into the virtual terminal and choose "make this order recurring".

That's it. They will be billed the amount you choose at the interval you choose.

You can modify it later in anyway you like (including amount, etc.) in case they change their hosting package.

Hi Im costumer using 2checkout and also a seller aswell in the both cases I didnt have any problem yet

lucky me !
:D

Good for you but so far I have over 50 customers failing to bill, :angry:

And 2Checkout's response:angry: :angry:

From our programmers that have been investigating the emails that were sent to Tom:

"let them know that we looked up 50 straight orders that were complained about and found nothing but cards failing at the cardholders bank, we cannot continue to look up every card for the reason it failed and report it to them, we will put that information online in the next couple of days

they need to only report orders that have not billed and that they do not receive an email that it did not bill. "


__________________
Wadsworth

wadsworth@2checkout.com

then why only 2CO cannot bill the clients.:angry:

Has anyone tried the Directnic.com merchant account yet?

Any other suggestions this is total bull$hit on 2checkouts behalf and if anyone is interested I would be willing to look into filing some type of lawsuit. It is just crazy to me that a company can be so iggnorant. Anyway I am looking for another solution can keep loosing new clients and having all these recurring screwups..

on another note we had about 4 recurring charges that did not go through the next day there was only 2 of the 4 so we looking into it and the other two never got charged again so watch all your transactions and watch them daily. We were in the bad habit of just trusting what 2checkout sent us before so I highly suggest you manually check off all daily recurring payments on a daily basis..

I think I am going to give Wells Fargo a shot and see how things go.

I had two signups today ,both rejected , one client was really upset called his bank because he thought something was wrong with his card.

jtr

I lost $43.9 in sales last 2 weeks -> Email them and submit ticket -> no replies, no explanation -> I feel like they're trying to steal my hard money. My 2CO id is 32504

well let's say then:

DEFINITLY IT'S NOT A PROBLEM WITH CARDHOLDERS BANKS, IT'S A PROBLEM WITH 2CHECKOUT SOFTWARE OR MERCHANT ACCOUNT. TO 2CHECKOUT'S TEAM: START TO WORK AND FIX IT.

Exactly!!! Enough of this **** about it not being their fault etc.
Please tell us what's going on and fix it ASAP. :angry:

Originally posted by fernandodl
well let's say then:

DEFINITLY IT'S NOT A PROBLEM WITH CARDHOLDERS BANKS, IT'S A PROBLEM WITH 2CHECKOUT SOFTWARE OR MERCHANT ACCOUNT. TO 2CHECKOUT'S TEAM: START TO WORK AND FIX IT.

I even e-mailed the URL to this thread to them, no reply to my mail, no reply here... :angry:

Stop giving them a third/fourth/fifth chance - LEAVE 2checkout.

A while back, Mz.Scarlet bragged that when 2checkout changes their terms in a manner that upsets clients, many people will complain and threaten, but in the end, they stay.

So 2checkout knows that most of you are unwilling to change processors, and they are showing it in their service and attitude. This company does NOT deserve another chance. Take your business elsewhere and let the company fold!

Thats what a few of us have done, and we're saving money and getting much more reliable, professional service. Its hard to sit here and watch all the bitching, but no action. Actually, it is kinda fun, but c'mon! Don't let yourself get screwed anymore. "Fool me once, shame on you - fool me twice shame on me!"

Vote with your money!

Just as a side note,

There were a bunch of recent orders batched together. A couple of our recent recurring billings that fit under the "seemed to randomly die come Monday" were actually failing cards. Sincer 2Checkout decided to group all these orders together it certainly looked like the new Gateway was to blame however for some accounts this is turning out not to be the case.

If you haven't already: double-check each order. We've got a couple that are still mysteriously failing, but it appears as though others are not the fault of 2CO.

Sincerely,

-Matt

2CO reply in the thread on their forum.

"4,300+ recurrings have billed correctly from the weekend"

So I assume by that it is all our fault and they are doing fine.

Originally posted by Monte
2CO reply in the thread on their forum.

"4,300+ recurrings have billed correctly from the weekend"



This means that they have fixed all the problems?
Has anybody of you guys got new orders through 2checkout? Did it work?

Originally posted by RackNine
Just as a side note,

There were a bunch of recent orders batched together. A couple of our recent recurring billings that fit under the "seemed to randomly die come Monday" were actually failing cards. Sincer 2Checkout decided to group all these orders together it certainly looked like the new Gateway was to blame however for some accounts this is turning out not to be the case.

If you haven't already: double-check each order. We've got a couple that are still mysteriously failing, but it appears as though others are not the fault of 2CO.

Sincerely,

-Matt

You know I might buy that if it was not for the fact that customers that have billed are still getting fail to bill notices and it is also happening to me, they are kicking my credit card payment back even tho it billed, everyday I get an account suspension notice.


BS it is 2checkout and they do not care.

They are the most arrogant un-customer friendly bunch of people I have ever seen.
I am in the process of contacting all my customers that are with them and going thru the process of moving them.

There is no way I intend to trust my money to a company that will not even answer emails or trouble tickets and sits back and laughs at us when we have problems.

Originally posted by MikeMc


This means that they have fixed all the problems?
Has anybody of you guys got new orders through 2checkout? Did it work?


:confused: :confused:

No it means that some accounts are working fine and some are not still, it means they do not give a darn about their customers is what it means.

Originally posted by Monte



:confused: :confused:

No it means that some accounts are working fine and some are not still, it means they do not give a darn about their customers is what it means.

Ok, now I got it. thank you.

I actually spoke with a clients bank about this when it first started. While she didn't give me account specifics, she told me there was no reason why the charge would be failing. The money was there, the card number was correct and the expiration date was correct. Tom@2checkout.com told me this client was failing because it was a card past the expiration date. I noted to him that this client updated her credit card last month and that 2checkout has the current card on record. Almost every recurring is failing, but some are now going through..not many but a few.

may be you give 2CO a few days time.If they still do not fix the error,we don't need to think anymore.Let's leave it without delay. :mad:

Originally posted by zhaozilong
may be you give 2CO a few days time.If they still do not fix the error,we don't need to think anymore.Let's leave it without delay. :mad:

WHY:confused:

Why would you trust your companies money and it's possible future any longer to a company that refuses to listen does not answer emails and basically says if you don't like it leave we do not have a problem you do.

Here is something else to think about, since they are going to be the reseller of your services from now on, they can treat your customers this way also, because legally all your customers become theirs.

Well, this didn't take long. I just got spam from PaySystems with the subject "Merchant Accounts, Recurring billing, 2checkout problems?"

Funny.

Same here. PaySystems also had problem with recurring billing in the past. However I wonder if they could waive the signup fee for us.

-Eric

Yep me too:rolleyes:

They're just spamming the board. If they bothered to check they'd see that I've had an account with them for 2 years.

Originally posted by alchiba
I just got spam from PaySystems with the subject "Merchant Accounts, Recurring billing, 2checkout problems?"

Funny.

I just got the same email :)

Yesterday I opened account with Paysystems, so no I have two 2checkout accounts and one paysystem's ...

I realy do not want to get merchant account, I like the automated system with recurring transactions, even if I have to pay higher transaction fees.

Or you could switch to Payflow Link from Verisign and add the recurring billing option to it and get automated billing and lower prices.

Maybe I'm reading the Web site wrong, but Payflow looks awfully expensive for what is. And being a Verisign product is not necessarily in its favor, if you get my drift.

If they have processed $39 million in charges, you
WOULD THINK THEY COULD BE KIND ENOUGH TO HIRE 4 or 5 people to actually answer their phones????

We haven't had any problems *yet...
I am just wondering if those who process larger volumes experience these issues more than someone fairly small like me???

Whoever suggested VERISIGN, may want to reconsider.

if you think 2checkout is a nightmare, you obviously haven't dealt with the ingnorance at Verisign. Just look at how many BILLIONS in lawsuits are pending...

They are impossible to deal with... IMHO

Joe

Maybe I'm reading the Web site wrong, but Payflow looks awfully expensive for what is. And being a Verisign product is not necessarily in its favor, if you get my drift.

Payflow Link is free if you sign up through a WellsFargo merchant account. (No $250 setup, no monthly fees).

The wellsfargo merchant account is $99 setup and $29.95 per month (including all gateway fees). 2.35% + 0.31 per transaction.

They give you the option of authorize.net or Verisign Payflow Link or Verisign Payflow Pro. You will need to add the recurring option on later through Verisign.

what is wellsfargo's merchant sites website address?

Originally posted by intraweb
If they have processed $39 million in charges, you
WOULD THINK THEY COULD BE KIND ENOUGH TO HIRE 4 or 5 people to actually answer their phones????


In the email I got from paysystems they say:

"With over 10 000 merchants and 650 million in annual processing. PaySystems can offer you..."

they process quite a lot :) way much more than 2checkout

may be good news
Just received 2CO Recurring Bill Receipt
2 client successfully billed.:stickout:

Oh it is wonderful news, all the customers that had failed to bill and updated their credit cards and were billed but were still getting fail to bill notices have now been double billed.

ARGHHHHHHHHHHHHHHHHHH

Wonder if I will have any customers after 2CO finishes with them?

me too.my client also double billed.

Originally posted by kdghsu
what is wellsfargo's merchant sites website address?
http://www.wellsfargosecure.com/

-Eric.

Almost my failed transactions were billed, only one left. But I'd prefer failed to bill than double billed.

Originally posted by NetworksData
Almost my failed transactions were billed, only one left. But I'd prefer failed to bill than double billed.
send an email to Tom.They may fix it.
They back to normal still a good news.

LOLOL right send an email to Tom so he can ignore you or tell you it is your problem.

I can't issue refunds on the double billed customers because their system gives a internal server error when you try. I have one customer talking charge back if I can't issue him a refund.

Good job 2CO. :angry:

Originally posted by Monte
I can't issue refunds on the double billed customers because their system gives a internal server error when you try. I have one customer talking charge back if I can't issue him a refund.



I have the EXACT same problem. It just returns a credit card number not found error.....ARGGGHHH!!!!!!!!!

Paysystems...spam me!!!!!

Paysystems...spam me!!!!!

Ditto...for once I would welcome it.

Looks like most (not all) of our failed billings are working. I haven't seen any evidence of double billed on our side. Once I new there was a problem, I began telling failed clients that it was *probably* and error on 2checkout's end and not to worry. I don't think anyone updated their credit cards so perhaps that is why we aren't seeing it.

Originally posted by Monte
LOLOL right send an email to Tom so he can ignore you or tell you it is your problem.

Tom was helpful in two instances I emailed him. The third one he ignored (ok, I was getting a bit snide that time). Interestingly, when responding to a 3-day-old ticket 2CO did admit to having system problems.

Well to top it all off they double billed me for my server payments.
So now I can go file a ticket as customer too, wonder if they will ignore those to?

This morning everything seems fine again 10 recurring bills finally wen't through today!

I had about 90 recurring dump this afternoon around 5PM and about 30 failures but many of those are several weeks old so it isn't out of line.

Had 1 or 2 people email me about updating their card then getting billed on the OLD card and other such fun and games.

Ordered Modernbill subscription and waiting on my merchant account to go live so I can start converting customers over.

Originally posted by Dixiesys
...waiting on my merchant account to go live so I can start converting customers over.
And won't that be fun....:eek3: :(

More 2checkout woes. Several clients that have tried to sign up are getting:

Content-type: text/html

Visa Processing temporarily down, please try another card or try back later.


Will it ever end.

You know (and I'm being paranoid here), there was a rumor floated around that 2checkout was getting rid of web hosts. It was stated in their forums that this was absolutely false. I have to question if this is a way of getting rid of us. I've talked to other folks that use 2checkout to sell physical products and recurring subscriptions and they have not had any of these problems.

Originally posted by Tom Pyles
there was a rumor floated around that 2checkout was getting rid of web hosts.

Same thing crossed my mind but this would be a sloppy way of doing it. Better to just send an email saying "We hate you. Here's your check. Goodbye."

Good point...I was thinking along the lines that they can just boot us all or they can make us leave on our own accord(although forced). I keep thinking that this company cannot be that bad...there has to be something behind it :)

Yeah, but why stay with them? They've been plagued with problems for months now...this stuff isn't anything new. The gateway goes down frequently, you can't login to the backend, when the payment form works, it is frequently very slow.

I was planning to switch processors before these last problems, just because I calculated I was loosing many sales per month due to the above problems, combined with legit customers being blocked by IP, 2checkout initiated refunds on legit orders, customers giving up because the payment form requires entering the digits in a specific way...

What I've seen is that most potential clients do not tell you there is a problem, they go elsewhere. For each complaint I've received, I lose at least 10 I don't hear about.

Lastly, the stupid emails that 2checkout sends to my customers pisses me off, and invites them to request a refund when I don't even offer any. They survey my customers, act like my dad, and then insult me on the help forum by cancelling my forum account twice when Wadsworthless thinks my posts will hurt their business.

I'd be embarrassed to go back to 2chekcout after all the bitching I've heard here. And all I have to do is make one more sale per month to pay the monthly fees of a real merchant account, and the rest of the sales go through at 2.3% / .30 !

So many people complaing...threaten, say "one more day", but never leave. In fact, the moment the system works again, they are on the 2checkout censored forum singing praises of how good 2checkout service is, because they finally got a couple bucks. This is as pathetic as 2checkout's service/censorship. Those people ought to be ashamed, and they are teaching 2checkout that they can cheap-out and screw the merchants because no one will leave...just throw'em a bone.

I'm sure Wadsworthless is desperately contacting the owner of this forum, trying to get my posts removed...hehe. :stickout:

Figures, I just switched to PaySystems from 2checkout. Recieved ONE order now the PaySystems site has been 404 for the last hour.

Well everything of mine has went through whats everyone elses status?

this mornin AMEX and MC work, VISA was down
now all down .............. i there a solution yet .. i set accounts by emil now!!!

Hey they answered one of my support request from 3 days ago.

"I apologize for the delay in our response to your inquiry. We are aware of the problem and we are working on it now. We appreciate your understanding and patience in this matter. We should have this resolved within the next 48 hours."

Still getting an awful lot of failures to bill, and people still gettin failures even though they updated and the new card went through the old one is still gettin notices.

Overall I'm getting quite tired of this, I have a sneaky suspicion I'm losing new orders (due to the email I'm getting telling me I am) and if I get chargebacks from this crap I'm gonna be A-1 forevermore PISSED OFF.

Online Data Corp took too long to approve my merchant application, so I've signed up with Wells Fargo - Authorize.Net. I'll post the results of their merchant system ASAP.

Originally posted by Dixiesys
if I get chargebacks from this crap I'm gonna be A-1 forevermore PISSED OFF.

I'm sure they won't have any problem running the chargeback if that is any consolation.:bawling:

I am also loosing customers.. Got 2 signups that look legit so I told her to email the email address in the form and got one response of "if you cant take my credit card info who knows what else you cant do, i tried 4 times then it locked me out" and another one with basically the same response. Filled out the wells fargo thing and I am about ready to make the move.. I was hopeing to 2checkout with straighten us as it would me a major PITA to convert everyone not to mention angry customers.. what are you guys that have converted telling customers in regards to the conversion?

Oh another thing I forgot to mention I did get two that did go through fine..

Originally posted by OKIHost
I was hopeing to 2checkout with straighten us as it would me a major PITA to convert everyone not to mention angry customers.. what are you guys that have converted telling customers in regards to the conversion?

I've done it before on an extremely small scale and trust me It IS a pain in the ass. If memory serves me correctly I sent out about 20 emails, 5 converted within a couple days. Sent out 15 to the ones that completely ignored or did not get them. About 5 more converted within a month.

Any progress on 2checkout fixing the problem of not being able to issue REFUNDS. I need this fixed ASAP, not a 'canned' message. I have a customer waiting for a legitamate refund and reoccuring cancellation.

If this does not get resolved by the end of business Monday 11/25/02 - I will be gone forever. This is unexceptable, because I have no one to contact.

Error message:

Credit Card Credit Failed!!



No Credit was performed.

Reason For Failure:

The system admin has been notified, please try again later

I'm getting the same thing, intraweb. Yesterday it was couldn't cancel / refund at all (Internal server error). Now I can cancel billing, but not refund. I submitted a ticket, not that that will do me much good. :bawling:

Wells Fargo here I come. . .

Only $25 setup fee through QuickBooks and it includes recurring billing.

I am sooo outta here. ;)

Originally posted by alchiba
Wells Fargo here I come. . .

Only $25 setup fee through QuickBooks and it includes recurring billing.

I am sooo outta here. ;)
I know somebody may mentioned it but there are too many post.I cannot find it.
Is it good?
what are the pros and cons?

Originally posted by VurtKonnegut
I'm getting the same thing, intraweb. Yesterday it was couldn't cancel / refund at all (Internal server error). Now I can cancel billing, but not refund. I submitted a ticket, not that that will do me much good. :bawling:

I feel your pain I have lost my seller id havent used it for months and 3 days ago opened a ticket provided the info and still have not recieved any contact. now looks like going on four days.
O ya they did respond two days later saying i forwarded your request to the correct department.

I will have a response no later than 11/25 (Monday), or I will take some serious action... go ahead 2checkout, add me on your s*** list and see what happens...

Originally posted by midwestserv


I feel your pain I have lost my seller id havent used it for months and 3 days ago opened a ticket provided the info and still have not recieved any contact. now looks like going on four days.
O ya they did respond two days later saying i forwarded your request to the correct department.

Yes, the same thing happened to me. They changed my password for some reason and sent it in the mail. When I went to login, the new password did not work or the old one. I contacted their support staff via helpdesk and am waiting for a reply. It better be before the 25th (when they gave the deadline to accept the new TOS). Well anyways, I'll be waiting.

Originally posted by zhaozilong

I know somebody may mentioned it but there are too many post.I cannot find it.
Is it good?
what are the pros and cons?

Pros:
1. I get paid
2. My customers stop rioting and return to being happy campers

Cons:
1. That I didn't do this ages ago.

Thanks

Originally posted by Monte
Hey they answered one of my support request from 3 days ago.

"I apologize for the delay in our response to your inquiry. We are aware of the problem and we are working on it now. We appreciate your understanding and patience in this matter. We should have this resolved within the next 48 hours."

Snap I got the same reply to one of my tickets, didn't make me any happier though.

I looked into Wells Fargo and I am not sure it's suitable, but we need to leave 2co asap, so any suggestions for international merchant account please let me know.

Monte, who are you changing to ?

BTW, we get half sucessfully billed half failed now (so it's improving a little)
:angry: :angry: :angry:

I just got the same BS 'canned message'.

If it isn't fixed in 48 hours, 'let the games begin'!

Uh....I don't think this will be resolved in 48 hours...the only reason I say that is because that is what they told me 4 days ago...the note was the same. I guess most people stop complaining if you tell them it will be fixed in 48 hours.

It only took them a week to admit there is a problem :angry:

I hope to have something else setup before those 48 hours are over.

I think Paysystems merchant account (http://www.paysystems.com/psMerchant_account1.htm) will suit us fine.

Originally posted by Tom Pyles
Uh....I don't think this will be resolved in 48 hours

LOL. . . Yes it will. Received my merchant ID this morning from Wells Fargo and my account will be fully live tonight. How's that for a resolution, 2CO? :D

As I wade through this thread, it makes me grateful that I have a merchant account. I pay more to have it, but I would never have to experience the nightmare you've had in the last few days. You get what you pay for.

One other thing. If you do not have your own merchant account, that means you are using 2CO's merchant status to process payments. I hope it never happens, but if 2CO ever goes belly up, what do you think the chances are of you getting your last 6 months of holdback? ZERO!!! The credit card companies do not know you. They know 2CO. So if you're doing a fair bit of business, add up the last 6 months of holdback. You might be surprised to see how much $$ you are risking by not having your own merchant account.

It's not fun paying the extra fees every month, but I think having your own merchant status is just a necessary part of doing business...

Just my 2 cents.

Vito

Originally posted by vito


It's not fun paying the extra fees every month, but I think having your own merchant status is just a necessary part of doing business...

Just my 2 cents.

Vito

I think you may be right with that one Vito. I will be looking into swallowing that bitter pill....as the thought of losing all that cash is an even bitterer (if that word exists) pill.

Simon

Depends on who the full fledged merchant account is with. I had one through a company called Processing Source International http://www.processingsource.com/ and had nothing but problems from day one. The first time I logged into my $150.00 account every single peice of info on me was a typo. Most of the time the site was down when I tried processing new charges. Or they would send out newsletter emails, except send 10 or 20 of the same thing at the same time. Then there was the time they changed my password from the original assigned password of "300" to get into my account to some ungodly long password. I guess they finally figured out giving passwords like "300" wasn't wise. I imagine it would take some password guessing software approximately 300 milliseconds to guess that one.

Then two months later I couldn't get in only to find out (after calling them) it was changed back to 300. The final straw was that they were only running recurring charges sometimes (at random). Then it took no less than 10 phone calls, and untold number of faxes (at least 20) of my required "cancel request" signed with ID attached. Fianlly I turned them into the Better Business burea and they were able to muster up the competence to actually turn the account off, even though to this day I can get into the backend operation of my account using my password. After all of that (and much more that I can't remember) they had the nerve to charge a $150 fee for quitting them, pulled right from my bank account.

Sounds like you hooked up with a bad apple, Jim.
Unfortunately, there is good and bad everywhere. So even having your own merchant account can be a nightmare. I guess it's a matter of thoroughly researching before signing up. And a bit of luck too.

Nonetheless, regardless of whether you found a good one or not, the 6 month holdback issue is still a very real and valid concern. Short example: You process $6000.00 in cc sales monthly. Your holdback is 8%. So $480.00 per month x6 = $2880.00. If your cc processor shuts down and you're using their merchant status, you've just lost 3 grand...

Vito

I am waiting on my bank to get my payment gateway setup on my merchant account. Now I just have to write or find a script that grabs the exchange rate real fast before each transaction so I can do currency conversions.

You want manual currency conversion or built into your order form?

If manual, take a look at http://www.skintech.org/xchanger/ . Pretty good, and it's free.

Vito

OK...I've completed the transfer from 2checkout to Authorize.Net (Wells Fargo account). So far so good - definately much better than being on 2checkout.com where I was losing sales due to gateway and form-entry problems reported by customers.

Originally, I had setup with ODC, but they took forever and I cancelled during the 3 day contract grace period. Interestingly enough, I just received an email from them today asking me to submit info I sent over a week ago, and they don't seem to know I cancelled. I can see why ODC is bashed in this forum, and I'm glad I didn't stay with them.

Well Fargo - I signed up on Friday, made sure my site had a refund policy and my contact info, and by Sunday, I received a welcome email from Authorize.Net. Tuesday morning, I had my login emails and I started converting the site. I've made a few calls to both Wells Fargo Merchant Services and Authorize.Net, and received prompt, informative and friendly service.

The only caveat I want to mention is that Authorize.Net has changed their policy to force everyone into either a SIM or AIM connection method. The problem with this is that even SIM (which is supposed to be simple), requires the impossible from PHP! Authorize.Net requires that you use mhash() which is unavailable on most ISPs because it requires PHP to be recompiled with that option. A quick email to Authorize.Net Dev Support resulted in a polite FU, "we don't support scripts, tough luck" attitude. I simply asked for a PHP library file to be provided to substitute for mhash() which they had done for ASP. But they aren't interested. So I'm going to get an SSL cert for my domain and setup the AIM method. I hear it is a good way to go.

Anyway, my site is online with Authorize.Net, just waiting for someone to purchase (todays sales went through 2checkout) since it only went up this evening.

Overall, if you do more than $1000/mo. in sales, it appears you'll save considerable amounts of money leaving 2checkout, and of course the saving scale with income. Wells Fargo / Authorize.Net are definitely more professional and reliable so far and I'm happy to avoid the screaming nightmare in the 2checkout forums / ticket system (if it works).

CartersTc, I could have written your post. Same exact experience. Word of warning, if you go to the support pages from outside the login, you will get old relay response docs, which you can then read and try and implement and waste a few days like i did.

The mhash was a pain and we were forced to run php as a cgi to get around recompiling our ensim box.

Authorize.net also does zero error capturing compared to 2checkout which will only send back valid orders, so it really does force you to get ssl to make a smooth transition for the pages for your users. And of course our subnet was full, so my request for additional IPs resulted in a move, and more work. But as noted, the payoff starts at $1000 a month which easily gives you reason to make the move.

2checkout's silly email today just strengthened my desire to flee from them.

Chet

Did 2checkout send out an email today?

I must have missed it. Although I got a laugh out of Keith's post in their forum explianing why they were deleting all post that were complaints.

PM me a copy of th e letter if you can.

Did you guys actually convert all your customers or just using authorize.net for new orders.. The way I looked at it is say I stop recurring for all customers send out the "we have switched processors" email which I know would get a very small response and can only imagine how much $$$ is to be lost in just waiting for people to respond and hunting down the ones that dont respond.. 2checkout seems to be working now but like I said I am ready to bail but dont want to loose a whole months revenue in the process..

Originally posted by Monte
Did 2checkout send out an email today?

I must have missed it. Although I got a laugh out of Keith's post in their forum explianing why they were deleting all post that were complaints.

PM me a copy of th e letter if you can.

Please send me a copy too, I mustn't be on their mailing list.

Originally posted by vox-fred


Please send me a copy too, I mustn't be on their mailing list.

Maybe they didn't send any out. As I didn't get any either.

Due to a coding error, some suppliers sales email addresses were overwritten with a previous email address on file for that account.

That was the basic gist of the email, I got one to both of my 2co accounts.

My merchant's account will be active Monday so other than existing yearly customers on 2co I'll begin migrating off asap.

Originally posted by chet
The mhash was a pain and we were forced to run php as a cgi to get around recompiling our ensim box.
How do you do that? I'm also hosted on an Ensim system (tera-byte.com). If I can find a way to utilize mhash(), that would be fantastic!!! Please answer this if you can - I could really benefit from it.
Originally posted by chet
Authorize.net also does zero error capturing compared to 2checkout which will only send back valid orders, so it really does force you to get ssl to make a smooth transition for the pages for your users.
I found the Authorize.Net gateway to be far superior, allowing me to make purchase decisions based on AVS or CVV2 responses, rather than having the order immediately declined.

Here is a how to for ensim/php/cgi

http://forum.rackshack.net/showthread.php?s=&threadid=9968&highlight=php+cgi

And yes that was the 2checkout email I was referring to. Not a strong vote of confidence that they play with their live system so loosely.

Chet