So I bought a template on WHT paid for it plus a little extra I gave him including a subpage payment. It was a nice design it really was. I paid, got the index psd he told me he would have the subpage done by Sunday (11) now it was hard to contact him he was set to appear online all the time but it looked like he never was online.

He didnt have it Sunday. I talked to him on Sunday he said he would try and have it done and to me the next morning (monday.)

The next day he wasnt online what so ever he came on that Tuesday said sorry it was a holdiday. On the 14th he told me he would have it for me done later that night. It never came he said it would be completly done and sent but ya it never came. He said for sure that FRIDAY. Now I can give you an exact quote he said to me:

"sorry, a $40 subpage design isn't my first priority. at first you weren't even going to have me design it, yet you sent a payment for it anyways"

It does not matter how much the money is if some one pays you for service and you tell them FOR SURE it will be there you stick to that.

At one point he said it was 80% done and he'd send me a screenshot of it that night but i never got it. Excuse after excuse i think i heard it all from him.


I can go through day to day story of chatting with this guy but ill sum it up. Each day we talked each day i had some stupid excuse from him if he even was online. I had to pay some one else to go and design a subpage for me and pay that guy. I still done have this subpage but finally he sent me a refund in paypal. I put a complaint in paypal for the entire $140 he msgd me saying if i dont take that down he will not refund and he will win his paypal case and that if i do take it down he will refund.. blackmailer. I took it down to see if i could get my cash i got an echeck pending BS for $40.


Steer clear of "sgarbus" maybe he will treat you better and actually get you the product but not me.... F- For this designer but an A+ for the actual one i got to see and use.

One more thing... One excuse he used was a friend had to go to the hospital he said this one if true isn't stupid thats the only excuse i can say im fine with. BUT still how lame im not important priority because its only $40? WHAT THE HELL do you tell all your clients that? lmao

Thats pretty messed up. I can understand from his perspective if he had 40 clients going on at a time or whatever, but it sounds like you were the only thing he was working on. Plus, the index page was done, it wouldn't have been that hard to move some things around and create a subpage in a few hours.

One more thing... One excuse he used was a friend had to go to the hospital he said this one if true isn't stupid thats the only excuse i can say im fine with. BUT still how lame im not important priority because its only $40? WHAT THE HELL do you tell all your clients that? lmao

That's very unprofessional on his part, and thanks for the headsup.

Jason,

Quite funny you should post this here! :P

That's correct, you purchased a $40 subpage design from me on top of the $100 template design. I've had a super busy past 2 weeks and I haven't had much time, as I told you.

I told you I would refund you 3+ days ago as soon as I transferred the funds from my bank to my PayPal. Unfortunately, you didn't want to wait and decided to create a PayPal claim yesterday and required me to send it at that time, so that's why you're now waiting for my refund payment. If you had just been a bit more patient and actually spoke with me before creating the claim, I would have sent you an instant payment from one of my credit cards instead of waiting for it to go through the bank.

And to clarify, you aren't and weren't my only client at that time. I work a full-time job, have friends and family, and am in a completely different timezone than you are. I'm sorry I couldn't answer all of your 3am messages to my MSN account when it was mid-day for you. I told you to email me when you needed to contact and get in touch with me, but of course, your horde of MSN messages continued to come in. I received MAYBE 1-2 email messages from you throughout the course of this entire project.

I've never had a problem with any of my design clients except you. I don't really care that you posted this on WHT, but it surely could have been avoided.

PS: If I was an F- designer, you wouldn't have bought the template from me in the first place! Thanks and take care!

One more thing... One excuse he used was a friend had to go to the hospital he said this one if true isn't stupid thats the only excuse i can say im fine with. BUT still how lame im not important priority because its only $40? WHAT THE HELL do you tell all your clients that? lmaoYou weren't my first priority and I'll tell you that again -- you weren't my first priority. :P

I'm not sure why you continue to go in detail about my personal information/life on the forum, but I hope your ignorant and arrogant comments help you sleep at night. You've already been refunded, so I don't plan on any further communication with you. Take care.

I don't see how it can takes you days to get something done that can take a few hours.

Lets see, the reason I made the claim was because you TOLD me you would send me some thing that night "a water mark" of what you had done. You constintly tell me "ill send you some thing, or tonight" what made me think i would of gotten the money in a few days if i hadn't of done that?

And the reason I had posted bout your "friend" is because i already said you gave me TONS of stupid excuses why it was not done. I wanted to make it very clear in case you had posted that, that your friend going to the hospital was not a stupid excuse.

It shouldn't matter if I was your only client or your 900th client, I told you days before I paid you I wanted a subpage we even talked about how much so you knew. This was what? 2 WEEKS AGO WOW.

I had contacted you atleast 4 times a day. When I woke, when I was at work, before I went to work, before I left from work, and when I got home plus right before bed. And i work crazy days, plus your MSN was set to be online the entire time...

Why don't you read? I said F- for the designer, BUT and A+ for the actual see and use...

Lets see, the reason I made the claim was because you TOLD me you would send me some thing that night "a water mark" of what you had done. You constintly tell me "ill send you some thing, or tonight" what made me think i would of gotten the money in a few days if i hadn't of done that?No, that is not true at all. By that time, I already told you I was sending you a refund and adding the funds from my bank to PayPal. You told me to show it to you anyways and if you like it enough you *might* buy it. I had no intention of sending you a watermarked image and still trying to continue on with this subpage design. At that point, I was already 100% firm on my decision to refund and not continue with this project. It's not my fault you still thought I was going to work with you after I told you a refund would be on its way shortly.

9:47:09 PM Jason <>: so tomorrow youll send the cash correct or the day after?
9:47:34 PM stevegarbz: correct, just waiting on paypal/bank to add funds
9:48:21 PM Jason <>: k sounds good then ill catch you later tomorrow
9:49:12 PM stevegarbz: ok, sorry about that, I really do have it like 80% done, just no way I can meet your deadlines with what I've got going on now
9:49:34 PM Jason <>: can i see what it looks like or?
9:50:45 PM stevegarbz: yeah I could probably send a watermarked copy to you later tonight when I get back to my computer
9:51:26 PM Jason <>: k ya do that plz and maybe if its done enough for me ill just have you send PSD ..ya never know.

well to be honest if you would offer me 40$ for a full design with a subpage I wouldn't even accept the offer. This is like buying a trabbi (you know the old GDR car) and wondering if it's not as good as a volkswagen ;)

You always have to pay for qualtity but of course it's not that nice for you but as I said some people are pushing it to hard...

9:50:45 PM stevegarbz: yeah I could probably send a watermarked copy to you later tonight when I get back to my computer

I had no intention of sending you a watermarked image



So you lied? Do you lie to all your cheap clients or just me?

I thought it was real nice how you kept saying in a day it will be done, or by this day.. And then just a few days ago you said it was 20% done then 80%... Takes you 2weeks to just do the body when it took a sub contractor 2hrs to code it how i wanted.

Jason,

Quite funny you should post this here! :P

That's correct, you purchased a $40 subpage design from me on top of the $100 template design. I've had a super busy past 2 weeks and I haven't had much time, as I told you.

I told you I would refund you 3+ days ago as soon as I transferred the funds from my bank to my PayPal. Unfortunately, you didn't want to wait and decided to create a PayPal claim yesterday and required me to send it at that time, so that's why you're now waiting for my refund payment. If you had just been a bit more patient and actually spoke with me before creating the claim, I would have sent you an instant payment from one of my credit cards instead of waiting for it to go through the bank.

And to clarify, you aren't and weren't my only client at that time. I work a full-time job, have friends and family, and am in a completely different timezone than you are. I'm sorry I couldn't answer all of your 3am messages to my MSN account when it was mid-day for you. I told you to email me when you needed to contact and get in touch with me, but of course, your horde of MSN messages continued to come in. I received MAYBE 1-2 email messages from you throughout the course of this entire project.

I've never had a problem with any of my design clients except you. I don't really care that you posted this on WHT, but it surely could have been avoided.

PS: If I was an F- designer, you wouldn't have bought the template from me in the first place! Thanks and take care!

Well if you work full time and have other clients at the time, may be a good idea to take a step back and think how much time your going to have...if your that busy with a "full time job" and "other clients" it's probably not the smartest move to tell him it would be ready on that set day and weeks or whatever later still nothing. Also amusing it takes days and days to do something that as noted above, takes few hours of work. Even if it was for such a low amount, just showing how much you really care to your client base from that one.

Well if you work full time and have other clients at the time, may be a good idea to take a step back and think how much time your going to have...if your that busy with a "full time job" and "other clients" it's probably not the smartest move to tell him it would be ready on that set day and weeks or whatever later still nothing. Also amusing it takes days and days to do something that as noted above, takes few hours of work. Even if it was for such a low amount, just showing how much you really care to your client base from that one.


I couldn't of said it better.

You know I told him I was going to write him a good review he said i didn't have to. And I really was if I would of eventually gotten the subpage.

This seems like it has turned into an argument on WHT forums and im not sure thats what the forums are for?

This seems like it has turned into an argument on WHT forums and im not sure thats what the forums are for?

It's not an argument.. have you really ever seen any of the social issue post? Now those can are more of arguments LOL

Well if you work full time and have other clients at the time, may be a good idea to take a step back and think how much time your going to have...if your that busy with a "full time job" and "other clients" it's probably not the smartest move to tell him it would be ready on that set day and weeks or whatever later still nothing. Also amusing it takes days and days to do something that as noted above, takes few hours of work. Even if it was for such a low amount, just showing how much you really care to your client base from that one.

Correct, if you do have fulltime job then why accept all the design requests you get, because you want the money not the reputation you put yourself to everyone?

You may just think i'm supporting my work colleague but i'm just pointing out the facts, if you dont have time to do something on the deadline then don't accept the request or lie saying it will be done tommorow or whatever.

Correct, if you do have fulltime job then why accept all the design requests you get, because you want the money not the reputation you put yourself to everyone?

You may just think i'm supporting my work colleague but i'm just pointing out the facts, if you dont have time to do something on the deadline then don't accept the request or lie saying it will be done tommorow or whatever.It's not so much about my job, rather my personal issues which obviously none of you understand or are even familiar with. If any of you were in the same situation that I am right now, you would have needed to withdraw from the project as well. I did indeed have the time when the customer first purchased the design, and he can confirm he received that in a matter of minutes.

I have already refunded the full subpage amount and have apologized for the customer's lost time. Unfortunately, there's nothing more I can do to make this customer satisfied. My personal life and the health of
my family/friends are my priority. Like I said, if those posting knew my situation, they would understand as well.

I do whether you believe it or not understand i know how life goes. My real and only concern is to insure other people on WHT don't get in the same boat that I was in.

I do hope your friend does get better, from the bottom of my heart!

I feel for the client, as when you tell then you are going to do something you have to deliver on it. But at the same time, I understand what its like to put out other fires from other client's websites / projects. Every morning I wake up and spend about an hour going through emails with tiny little things that need attention, before I move on to my current major project.

I'm sure you had good reasons for being unable to deliver to the first promised date.

For anyone one in a similar situation:

When you fail to make one deadline, it's a really bad idea to promise a second deadline, then fail to meet it. That *will* annoy people, and some of those annoyed people will take actions that make things messy for all.

I would guess that what would work would be, when you know your are going miss the first deadline, to tell the customer in advance, and offer a refund plus some compensation - eg to refund $50 rather than the $40 the customer paid.

That way they will at least know you are genuine. And it's quite likely some would say "No, that's OK ... just refund the $40, and when you think you'll be able to do the work, contact me and check if I still need it." It can actually turn out positively for you - the customer knows that if you do have problems, you will act the way they'd like you to act. So if they have another job, they may come back to you.

One other thing: if you're offering refunds, make sure you know how long it will take you to do it. Not all customers will be willing to give you bank account or credit card details, especially when a deal has gone wrong. You have to look at it from the customer's point of you. And like it or not, by promising something and failing to deliver, you *have* lost some of the customer's trust.

It's people like that who ruin the reputation of freelance designers as a whole. Don't take on work you can't finish, it's a simple concept.

It's people like that who ruin the reputation of freelance designers as a whole. Don't take on work you can't finish, it's a simple concept.

We can all be hit by unforeseen events.

It could be you tomorrow.

This is just bad business. I think if someone is going to offer a cheap price that is their deal, regardless of how much you are charging your service should always be top notch. Grant it, the amount of time you spend on each design should be treated differently but the clients should all be treated the same.

Thanks for the warning out there to everyone.