So after years of knowing about this company's products...
Today I finally bought 2 Flash templates.
And because I have had an affiliate account for some time, I made sure I loged in and followed my Affiliate link so it gets tracked and get my comission when I purchased my templates.

But, onces I paid, the comission was not reflecting on my panel so I opened a ticket and explained.
They told me that the comission went to another affiliate, because I should have cleared the cookie or cookies...

So this is just really, REALLY stupid.
First experience doing business with them, gone wrong.

I replied the following...
(And haven't have a response yet)

================================
Sorry but this is really, really.., wrong..., and I'm upset.
I even read and knew I had to make sure I camed from my own link, because of the previous stuff and blah.

ok.. then.
How am I going to be 100% sure I cleared THAT particular cookie now?
What's the exact process.?
I don't want to buy another template and somebody else having MY comission, so I need the exact process for how to buy templates for my own comission

Shouldn't my comission ID override the others?, I mean, I'M AN AFFILIATE, why even if I intentionally navigate my own Link and IDs and stuff would another affiliate have the benefit?, doesn't make sense.
It should be easier to earn our own comission instead of someone else.
Each person's computer, or operative system could be different, how are we supose to know exactly how to clear that cookie(and not the other cookies) if I have X version of windows of linux of MACos etc.
IT SHOULD SIMPLY HAVE THE TEXT BOX OPTION TO SPECIFY AN AFFILIATE ID AT THE MOMENT OF ORDERING AND THAT'S ALL, THAT SIMPLE.

Please tell me or point me where can I check how exactly to set up a purchasing for MYYY aff ID.
Because If I buy another one I don't want again another problem that I should have cleared "THIS" or deleted that or activating those and not that one etc. etc.

thank you mery much

I'll be waiting

===============================

Basically, I trashed the USD amount for like 3 domains.

You shouldnt be worried, it will be resolved sooner or later. How many days have passed they havnt replied after your last query?

The problem is not that they haven't replied.

The problem is the silliest and easy way to someone else earn your comissions from your own purchases.

or...

The unnecesary over complicated way to earn your comission when buying as an affiliate.

I haven't asked them to just credit my comission as I understand that's not possible once the comissions went to another affiliate instead of me.
Is just stupid.


Thank you


Jagarco.

The problem is the silliest and easy way to someone else earn your comissions from your own purchases.

The system is not designed to make it easy for you to earn commission. You should have cleared your browser cache and cookies, then gone through your own link to purchase templates. Especially if you have used another users affiliate id/link before your own.

Most affiliate systems will give a cookie a 30 day expiry, which means they stay in the browser for 30 days. If you visit through another affiliate link, the systems detects that another user has already referred you and therefor does not override the existing cookie.

Correct me if I'm wrong, but I believe this is how the majority of affiliate systems work.

The system is not designed to make it easy for you to earn commission. You should have cleared your browser cache and cookies, then gone through your own link to purchase templates. Especially if you have used another users affiliate id/link before your own.

Most affiliate systems will give a cookie a 30 day expiry, which means they stay in the browser for 30 days. If you visit through another affiliate link, the systems detects that another user has already referred you and therefor does not override the existing cookie.

Correct me if I'm wrong, but I believe this is how the majority of affiliate systems work.

I guess there's no use in deliverating how their or any company's comission's system should work, because is their system and they decide how their service work, not the customer.

So, in my case(Templatemonster), their affiliate tracking system seems a tad unlogical.
You say some systems may respect the previous cookie, and that's ok..., but, I'm not an end consumer visiting 2 or 3 affiliates template websites, I'm ANOTHER affialiate, their system won't care and goes to prefer the other afilliate's cookie, and this, just doesn't make sense.
And moreover, the steps one have to do in order to buy with you own ID, is just silly.

Jagarco

I'm ANOTHER affialiate, their system won't care and goes to prefer the other afilliate cookie, and this, just doesn't make sense. And moreover, the steps one have to do in order to buy with you own ID, is just silly.

The system does not know that your using your own link. If you clicked through my affiliate link, decided to sign up for your own affiliate account to earn commission then bought 2 templates, I would expect to get the commission as I was the affiliate that referred you.

The system does not know that your using your own link.
It would be more like doesn't care instead of not knowing.

If you clicked through my affiliate link, decided to sign up for your own affiliate account to earn commission then bought 2 templates, I would expect to get the commission as I was the affiliate that referred you.

ok, that makes sense there so far...
Until that I login to my affiliate account and followed my own link, shouldn't that be reason enough to know that A) I'm an affiliate, B) I logically want the comission hence the steps I'm doing(because there's not easier way like just having a SIMPLE textbox where you type your Affiliate ID at ordering) and logically earn my comission, leaving the refferer without it, and C) If that would remove the use of using referrarls, well is the same as clearing all cookies, but just more logical, easier and less confusing I guess.

The refferal affiliate would have to espect the customer just buy the template(s) and not signing up as an affiliate and using his new Affiliate ID.

I guess, ...right?


Of course all this nonsense makes sense at the end if the objective of Templatemonster is to complicate the new affiliate to earn his own comissions and facilitate the comssion to any other random affiliate.

Jagarco

It would be more like doesn't care instead of not knowing.

Perhaps, but I doubt that is has been coded to detect whether or not your logged in when using your affiliate link.

Until that I login to my affiliate account and followed my own link, shouldn't that be reason enough to know that A) I'm an affiliate,

Sure, I guess you could say that. But the point I'm trying to make is that you don't deserve commission for the sale, the person that originally referred you does. It does not matter whether or not you think you should get it, you didn't refer yourself (by searching Google etc.), the affiliate did, and they deserve to get paid for that.

B) I logically want the comission hence the steps I'm doing(because there's not easier way like just having a SIMPLE textbox where you type your Affiliate ID at ordering)

Of course you want the commission, but as I said. Its not your commission to take.

leaving the refferer without it,

Despite the fact they deserve it for referring you?

Of course all this nonsense makes sense at the end if the objective of Templatemonster is to complicate the new affiliate to earn his own comissions and facilitate the comssion to any other random affiliate.

I very much doubt Template Monster care who they pay commission to, as they are going to have to pay it anyway, no matter who is meant to get it....[/QUOTE]

InstantPH

Ok I understand the part that is not for me to take the comission for the referral, then again why whould I be able to clear the cookies and then get the comission according to TM instructions anyway?
if so, wouldn't a simplier way avoid some bad experiences and having a satisfying customer.
Maybe TM want it a bit dificult but doable?
As I'm pretty sure that's not the actual referal from where I got to TM in the first place, as I knew about TM years a go, and have cleared and changed computers and etc. since then.
Then again one could say the endup comissioned referral has enough credit to earn it yada yada.

so.., is it like that everytime? is that the way it is if I hapen to visit another afiliatte's website?, I'll have to clear ALL my cookies as for now I still don't know what data(cookie or something else) specifically to remove.
And even if I follow my link won't be able to earn my comission for X times I do it? and having another random affiliate to have my comission(by random I mean he didn't have to do anything for me to get the template and I ended up visiting his site for no relevant purpose at all just as it would be with any other affiliate's website).

Oh well, anyhow, the thing is I understand the referal model, and also think that one as a customer don't have to understand or figure it out anything by ownself, and is for the company to minimize any bad perception from the customer doesn't matter if is the best product.

If that's how it works, then ok, and still I feel something doesn't quite match but I have to end up with a "oh, so that's why I didn't get my comission, because I didn't earn it, I could have had it but it wasn't for me to have it, ok, and maybe a little bit because I got confused with the unintuitional way to do it, ok".

So for now on, I just hope the next time I purchase a template I hope to get it right and get a comission, and not a "you didn't cleared ALL the cookies.. or you didn't clear THIS cookie.. or etc."


salutes


Jagarco

o.., is it like that everytime? is that the way it is if I hapen to visit another afiliatte's website?, I'll have to clear ALL my cookies as for now I still don't know what data(cookie or something else) specifically to remove.

Yes you do, how would they modify their system to make everyone happy including you? Clear all your cookies, you will never have this problem again.

Yes you do, how would they modify their system to make everyone happy including you? Clear all your cookies, you will never have this problem again.

Maybe with a simple javascript link/button somewhere(wherever they want, maybe in our Affiliate's panel) that said what ever they think is good but could mean something like... "Setup/Clear etc. my TM cookie because I'm about to buy more so I'll have my Affiliate's comission and I won't need to clear all my cookies that I might also need for other stuff or other sites, etc."

I think is just something very simple, that could avoid customer insatisfaction or losing money or etc., I'm the customer, they need to take note, take it into account and if not doing something about it makes them more money then it's ok, it just means I don't fit their target market's profile. , that having upset or confused customers doesn't affect their business, is ok, is up to them to define how their business work, IS OK.

Look, is not hard, the thing is I'm a business person, and also a customer, and as a customer I think something went wrong it costed me some $ and it wasn't my fault, that's all it matters from the customer side. But as a BUSINESS PERSON I understand if I had to have that bad experience, for the nature of their business to work.


Salutes

Jagarco