- I apologize if i posted this in the wrong forums.

Hello,

A client of mine is on a very small budget and would like a helpdesk system. Preferably a web based helpdesk system compatible with a PHP and MySQL hosting environment.

Needed features: (Although if needed, can work around not having them)
1. Can create custom fields for both tickets and account details:
- Fields that only Internal support can see like internal notes.
- Extra fields depending on which department the user chose.

2. Email piping, to turn incoming emails into tickets.
3. Client area, so they can submit tickets online and keep track of them.
4. Free or very very low cost.

Optional Features but highly desired:
1. Forum Integration.
- Basically a bridge or integrated lightweight forum so users don't need to different logins. Also so when they log in the system they are automatically logged into both the support helpdesk and forum system.

I've been googling, and searching multiple forums with no success.

Thank you in advance to those who take the time to reply :).

You are talking about Trellis Desk (http://www.accord5.com/trellis)

Thanks for the reply, I was actually looking at them but couldn't find an admin demo so i posted in their presales forums. I don't see any mention on creation custom fields.

Until i hear back from them, i'm still open to other suggestions :). But thank u very much for answering.

Admin demo:
http://demo.accord5.com/trellis/admin.php
demo
demo123

Custom fields is there, with the name "Custom Department Fields".


Select the departments in which this custom field should appear when submitting a ticket. You can select more than one department.

Oh wow, okay maybe i should slow down on my page scrolling because not sure how i missed that. Although my eyes are slowly falling out of my sockets.

It looks great!!. Do you happen to know if there are any bridges for the login with a message board? Would love to have one login for both the helpdesk and the forums if possible. Full integration or bridge, doesn't matter... and doesn't matter how light or heavy the forum script is either. Just need some type of communication.

I don't know any bridges, never searched for one.

Make sure you search for SMF, phpBB, or MyBB integrations.

Awesome, just wanted to let you know that I really really appreciate you replying to my post :) Thank you. I'll begin those searches now.