My credit card processor takes a full 24 hours / and sometimes longer to look at and process credit cards. I won't mention who this is- since besides this they seem to be doing a good job. Is it unreasonable to expect a 1 hour fraud check and decision/ and the faster the better. I sometimes get people mailing me back 1 hour later and saying- where is my account, and if I don't get it setup soon they will cancel.

Are there any processors that have good support and a very low approval time? with good fraud check and rates?

This is the net so people expect something better than 24 hours! Please reply with who to look at - or maybe this doesn't exist?

JDT

I think its good to have quick service. I would be pissed it if it was >24hrs.

I don't have a problem with a processor being thorough.

We just go ahead and set up the account. Of course, no shell access or anything like that, until it's verified.

gotcha

At the moment, on my order page, I tell people that it will take up to 24 hours to set up their account. I also often telephone the customer just to say hello. I don't see how a customers can have an issue with it taking 24 hours to set up an account. It is going to take that long for their DNS to propagate, and most of the time it seems to take customers around two weeks to even set up a website on the server.

Personal opinion is that it us too long. A lot of purchases off of the internet as you know are impulse buys and moreover, when you are selling the hosting packages and services you have these issues:

1) eager newbie - eager to setup and get started on their bold adventure into cyberspace

0r

2) experienced - these folks are also ready to get on with uploading, transferring, getting aquainted with YOU the new service provider, etc.

With each of these you face the possibility that they will continue their search which should have ended with YOU.

I guess it's all a risk that we must take, but 24 hours is too long.

JMHO

As others have said, IMHO 24 hours is way too long. You should expect:

a) A callback to your site within a few *seconds* if you use such a feature

b) An email from them within the hour at peak times, and within a few minutes othertimes, confirming the transaction and warning of possible high order risk

c) To then do your own fraud checking if you believe an order to be suspicious even if b) doesn't flag it as such. Of course you can just cancel the hosting account if necessary, but you want to avoid the chargeback if you can.

It could be that feature a) does exist, and that the email confirmations are just slow. Otherwise 24 hours sounds like they're doing some batching of transactions for end of day processing, and to perhaps keep their costs down. There's no need to accept such a poor response time.

Good luck!

Originally posted by batcavenet
My credit card processor takes a full 24 hours / and sometimes longer to look at and process credit cards. I won't mention who this is- since besides this they seem to be doing a good job. Is it unreasonable to expect a 1 hour fraud check and decision/ and the faster the better. I sometimes get people mailing me back 1 hour later and saying- where is my account, and if I don't get it setup soon they will cancel.
Then you need to make it clear to your new clients, before they signup, that it takes X hours to setup your account. No complaints that way. :)

We use Paysystems and it takes about the same time for an order to be authenticated and "settled" etc. No big deal. It's not like you're shipping a physical product to the end user. If the credit card falls through, then you just suspend their account etc.

If you make it clear, i thiess there will be no surprises and it's ok :)

My processor also takes 24 hours to check the card for fraudulent use. What I do, is set the client's account up the minute I recieve the order. If the processor emails me saying that the card may be fraudulent, I contact the client asking him/her to explain why this may happen. To be polite, I state in the email that it was probably just a problem with my processor.

sounds fine.