tool2basics
10-06-2009, 09:55 AM
Hello all,
I have very immediate issue that I'm dealing with. I'm building a web site for a client. Currently and i the past they host their own server in house and use Hover for all their e-mail. They haven't had a website set up, so they've only been using e-mail.
I have been commissioned to build the new website. I purchased a 1and1 package to host their website. I planned on only hosting the website and not the e-mail because it was already working on their server (don't change what is already working, right?). So I contacted 1and1 and I contacted Hover (registrar where e-mails are set up) and they all told me "switching the Name servers to 1and1 won't effect the e-mail".
Well on Sunday I switched the Name servers on Hover to point to 1and1 and then went to my 1and1 cpanel and add the domain as a DNS pointer. I DID NOT TOUCH THE MX or EMAIL servers at all.
Problems:
Yesterday I talked with my client and at the office on Monday the staff (20 e-mail using Outlook) were having some technical issues with their e-mail. I figured it was just still adjusting to the DNS transfer I made the day before. (They say it takes 24-48 hrs to complete).
Today I talked with my client and NONE of the e-mail is working in the office. Again I only switched the Name servers and nothing else. I figure something must be up with the Outlook and some minor changes need to be made.
I am 3 hours away from the office location where all these computers with outlook are set up at. I figure I'm going to have to drive there tonight and work after hours to get this all set up. Any suggestions on what I should do? I'm in IMMEDIATE HELP because this company is fairly big and a few days without e-mail is NO GOOD.
Should I just make the switch from all e-mails to 1and1 and have them all in one place? Help would much appreciated!!!
Thanks,
Andrew
I have very immediate issue that I'm dealing with. I'm building a web site for a client. Currently and i the past they host their own server in house and use Hover for all their e-mail. They haven't had a website set up, so they've only been using e-mail.
I have been commissioned to build the new website. I purchased a 1and1 package to host their website. I planned on only hosting the website and not the e-mail because it was already working on their server (don't change what is already working, right?). So I contacted 1and1 and I contacted Hover (registrar where e-mails are set up) and they all told me "switching the Name servers to 1and1 won't effect the e-mail".
Well on Sunday I switched the Name servers on Hover to point to 1and1 and then went to my 1and1 cpanel and add the domain as a DNS pointer. I DID NOT TOUCH THE MX or EMAIL servers at all.
Problems:
Yesterday I talked with my client and at the office on Monday the staff (20 e-mail using Outlook) were having some technical issues with their e-mail. I figured it was just still adjusting to the DNS transfer I made the day before. (They say it takes 24-48 hrs to complete).
Today I talked with my client and NONE of the e-mail is working in the office. Again I only switched the Name servers and nothing else. I figure something must be up with the Outlook and some minor changes need to be made.
I am 3 hours away from the office location where all these computers with outlook are set up at. I figure I'm going to have to drive there tonight and work after hours to get this all set up. Any suggestions on what I should do? I'm in IMMEDIATE HELP because this company is fairly big and a few days without e-mail is NO GOOD.
Should I just make the switch from all e-mails to 1and1 and have them all in one place? Help would much appreciated!!!
Thanks,
Andrew