I just saw on the webhostingradio site about dedicatednow.com .... what do u guys have to say about them ? anyone knows them ? The guy is called Jay also from Pwebtech.com and mehost.com ?

i was just curious on this new provider

They are just kicking off today, so no one has any experience to share yet. I'm a new customer and am happily awaiting my server. See http://www.webhostingtalk.com/showthread.php?s=&threadid=87191 for more info.

Got my server and testing it out, can't say much right now. I got my server 30 minutes late which I don't mind. Pretty good speeds. I'll keep you all updated.

Jason and the crew are setting up most of them servers as we speak. Talk about busy little bees. :D

So far mine looks good, happy with the set up of the server and response times I have had from the staff has been good. '

All in all I say give em go it looks like a winner.

Yep all is good here too.... nice indeed, they have kept everyone well informed of everything.. and setup on time as promised.

Well done guys.!!! :D

hehe, I could almost smell your servers Bob when I logged in and got a feel of what the NAC was all about :)

Originally posted by Dotcomsnz
hehe, I could almost smell your servers Bob when I logged in and got a feel of what the NAC was all about :)
Nearly....;)

Originally posted by Aussie Bob
Jason and the crew are setting up most of them servers as we speak. Talk about busy little bees. :D

u know those guys?


anyway i tried using their online contact form.. not working


also there is no contact information about them apart from email.. not even their physical address on the website.

weird

Do a search on Pwebtech.com, this is a new venture of theirs you will find lots of information.

This website was a pretty rough go just to get the project launched, right now the site is going under a complete redesign with all the info you are looking for. But by no means is dedicatednow.com new. It is a wholly owned subdivision of pegasus web technologies who has been doing hosting since 1997.


If you have any questions please don't hesitate to contact me at the below info or for sales related questions sales@dedicatednow.com or sales@pwebtech.com

THanx

Originally posted by AmericanD


u know those guys?


anyway i tried using their online contact form.. not working


also there is no contact information about them apart from email.. not even their physical address on the website.

weird

setup fees is no longer free

does the server come with a web based panel?
i'm not an expert in managing servers and i need it

rackshack looks a better deal

You have the option to get cpanel. But if you don't need support RS might be a better deal. But if you need support, I would say you might be better off with a provider that provide the level of support that you need.

Originally posted by theguy
setup fees is no longer free

does the server come with a web based panel?
i'm not an expert in managing servers and i need it

rackshack looks a better deal

I woke up this morning just to find that the login doesn't work and I can't access the server. Ticket open since 2 1/2 hours. No reply yet. Lucky that it's not so urgent to login.

keep us updated microsol

I have my server for some time now and everything works great.

The server is fast and stable so far.

Matt and Jay have been very helpful, I talked with them on AIM. I have submitted a support ticket regarding revDNS and it was answered pretty fast, I think it was about 2-3 hours.

I can recommend DedicatedNow services to everyone, even with set-up fee it's still very good deal.

I got my server and everythings been great,
opened a couple of tickets around 9am GMT and got them answered within 5 minutes :D

Cant really comment so far tech support has been slow for me , calling them is pointless , I have 2 servers and 1 works , the other one doesnt cause it's down :(

They didnt add my 2 class c blocks that I paid for in setup ethier :bawling: so I am stuck with 4 ips on each server til I can get some answers

The server that works is great , speedy :) , but the server I need to be up is down and I can't get anyone to answer the darn phone :(

Just noticed I also paid for 512 mb ram upgrade on each server to give each ser 1 gig ram and the one that's up only has 512 mb , I would assume the other one is that way also but can't confirm.


Also 2nd Hardrives , which I paid for on each server is missing also , I realize they pumped out a lot of servers but I woulda rather waited to have all my stuff installed than to be missing stuff.

Originally posted by AmericanD
keep us updated microsol

Still no reply to my ticket for more than 7 hours to give me the right login. Not even a second mail did help.

THis is INSANE!
Still no login/answer or whatsoever.
:mad:

and you paid for it already?

I've just taken management of one of DedicatedNOW servers for a client and have found the network speeds to be very impressive aswell as the server specs. So far, the server is stable... I would recommend them since they are a company that have been in the web hosting business for sometime now and not just a new company.

Alan

Originally posted by ho247
.....So far, the server is stable...
Well, you've only just got it....;) :emlaugh:

Originally posted by AmericanD
and you paid for it already?

Yes, I paid about 10 days ago! :mad:

Ok instead of screaming into the air where it can do no good can you email support@dedicatednow.com so we can find out who you are, and maybe get you those login details.

Originally posted by microsol
THis is INSANE!
Still no login/answer or whatsoever.
:mad:

I think they are not support 24/7. My box still could not access same some people

Originally posted by jayglate
Ok instead of screaming into the air where it can do no good can you email support@dedicatednow.com so we can find out who you are, and maybe get you those login details.



Hmm, yesterday morning I opened a trouble ticket #49764 at tech@dedicatednow.com (5am your time).

I thought it's early so I had patience.
No answer.

At 12 am your time i've sent another email to tech@dedicatednow.com under the same ticket number.
No answer.

One hour later i've sent an email to matt@pwebtech.com.
No answer.

At 8pm i've sent my last email to support@dedicatednow.com.
No anwer.

All the mails i've sent included the original thread (your welcome email with the wrong login).

Now I've sent another email. It's now two days after the promised setup date for me.

Calling also doesn't help as never anyone picks the phone up.

It's ok now. Another 6 hours went by and nothing. If there's no answer within the next 12 hours a cancellation will be due. Of course i expect the refund of my money!

I guest in Monday morning, they have been received the tons of email by clients :D

The reason why you have no answer is because this issue has to go to matt, because you were NOT in the build spreedsheet due to the fact that a) might be awiating a check, B) your cc might be declined. I have no record of you. Matt might hvae it in the waiting area. So please stay calm. And wait till matt responds to you on monday.

Originally posted by microsol
It's ok now. Another 6 hours went by and nothing. If there's no answer within the next 12 hours a cancellation will be due. Of course i expect the refund of my money!

All of a sudden everything is fine. Got my login right now but not any line of any apologize or whatsoever.

Originally posted by jayglate
The reason why you have no answer is because this issue has to go to matt, because you were NOT in the build spreedsheet due to the fact that a) might be awiating a check, B) your cc might be declined. I have no record of you. Matt might hvae it in the waiting area. So please stay calm. And wait till matt responds to you on monday.


How about my box ? My CC was paid to Pegasus at 11/15/2002 done. But now, I till can not access my box or WHM. Why ? :D :mad: :D

Heheeeee now I can access my box :angry: :D I hope anyone too

Anybody else having lousy speed on their new DN box?

If you are having speed issues please don't post here, send an email with traceroutes, and your ip and or customers ips that are having issues to support@dedicatednow.com

Originally posted by simplenet
Anybody else having lousy speed on their new DN box?

Already Submited the ticket.

I was just asking other members if they were having any issues.

If it was a network problem why submit a ticket, it would just make more tickets and slow down the system.

Sorry I will wait now and see.

Bill

Because they have so many providers they may not notice a problem with one being slower, so its good to let them know about it.

I already posted test traces on my box and it is fast no problems at all.

Sorry I thought it would be easier to just ask other users then submit a ticket.

I have submitted the ticket and I will now wait for the fix.

Thanks for all the feedback. Wht is a nice community.

Hows that for fast....

Well Jay and I exchanged several emails and it appears to be a switch or NIC card. They are working on this issue now.

Thats what I call service. Reply to my support ticket in under five friggin minutes. I think I like this.

I will update again when this speed issue is resolved.

But so far, two thumbs up for DN!

Originally posted by simplenet
Thats what I call service. Reply to my support ticket in under five friggin minutes. I think I like this.

I wonder how long you would waited if you hadn't mentioned your problem in this thread .... ;)

Chuck

cmon now, give the guys a break. they just started thid service, imagine how much work they had to do to bring those boxen up on time.

also, as you might have noticed, they were kind enough to extend the deadline for ordering and set up more servers than originally posted in the special. chances are that your server is one of those that got ordered late/over the limit, so you have gotten a break - return the favor.

no offense to anyone.. but if they needed a break cos it's their third service, perhaps there shouldn't be a third. But anyway nothing critical mentioned in this forum so far.

Update -

Looks like things are getting fixed.

What you've got to remember, too, is they've set up tons of boxes and spent countless hours testing their Internet connections. Not everything is going to be as smooth as cream pie.

I've had my boxes up since Friday, and I've no complaints. Since Pegasus has been around awhile, I'm not too worried about them closing up.

Any and all issue in regards to network performace should be fixed.




Originally posted by simplenet
Update -

Looks like things are getting fixed.

Originally posted by silversurfer
no offense to anyone.. but if they needed a break cos it's their third service, perhaps there shouldn't be a third. But anyway nothing critical mentioned in this forum so far.

no, they need to be given leeway because thay have honored their awesome special beyond the original limits (both time and quantity-wise), which caused the extra load.

good luck guys,
paul

Originally posted by rusko


no, they need to be given leeway because thay have honored their awesome special beyond the original limits (both time and quantity-wise), which caused the extra load.

good luck guys,
paul

In my case I can't agree to the above. After login in I found Cpanel installed. I got ashured that no Cpanel would be installed if I didn't order it. I didn't but got a Cpanel box (2 days later because their root login didn't work) for which I don't have any use. Waiting since morning for a clean RH install. This makes for me now 4 days OVER the limit.
To be clear: I ordered the box on 11th and got ashured to have a RH box on the 15th. I get an welcome email with the passwords only to find that it doesn't work. No way to get the login until the 17th and only to find out that they have setup a Cpanel box for me for which I don't have any use.
Any reason to be happy?

I have ordered two boxes from them. One was working and the other one was not reacheable. After sending many emails to support I was told yesterday that the box has a bum motherboard. So I still don't have my second box that I have ordered.

I guess these things can happen. So I will just have to wait untill the second one is ready.

mooony-

In my case I can't agree to the above. After login in I found Cpanel installed....snip


Update: This time it was very fast. Reaching the right person I had a new setup within 2 hours!

Originally posted by microsol


Update: This time it was very fast. Reaching the right person I had a new setup within 2 hours!

You are lucky microsol. :D

I am still waiting since friday for my.

mooony-

Well,

I got my server speed issues corrected and I am very impressed with these guys so far.

I got three IM's from them after they corrected the issue just making sure it was done right.

Then a email from Matt making things right with the billing.

I cant ask for much more than that.

Hey DN! Five stars from me so far!!!!!

Bill

Originally posted by mooony
I have ordered two boxes from them. One was working and the other one was not reacheable. After sending many emails to support I was told yesterday that the box has a bum motherboard. So I still don't have my second box that I have ordered.
mooony-

Bad motherboard? Don't they test it before delivering it to customers?

Originally posted by Joana


Bad motherboard? Don't they test it before delivering it to customers?

That is what they told me. In the email they wrote that they are doing tests on the box and when they are completed they will give me the box. I don't know when but I hope it will be soon becuase this is now 5 day afer the deadline.

mooony-

Hey can anybody tell what extra bandwidth cost's at dedicatednow.com Ive looked all over but cant seem to find the answer?
Thanz in advance :)

It's been over 36 hours and they still ignore my request for extra IPs :eek:

twrs

Please e-mail me at matt@pwebtech.com with your request for IP's. I have added all IP's yesterday from over the weekend, and if I made a mistake, will resolve for you ASAP.

mooney

Please do the same, so that we can have this up and running.

Thanks all,

Originally posted by DedicatedNOW
twrs

Please e-mail me at matt@pwebtech.com with your request for IP's. I have added all IP's yesterday from over the weekend, and if I made a mistake, will resolve for you ASAP.

mooney

Please do the same, so that we can have this up and running.

Thanks all,

I have send email and I have phoned. I was told that in 15 min I would have some awnsers but it is already about a hour and still no anwser.

Thanks

mooony-

Okay, I've just sent my third IP request to: matt@pwebtech.com - hope to hear from you soon. Thanks.

Everything has gone well for us, once we received the login info. We only had one minor issue, but I was able to find the resolution on cpanel.net and tend it myself. I'm definitely looking forward to seeing a customer support forum for us in the next few weeks. I was afraid to leave VO, I've been spoiled by their level of support. But I feel good about choosing DedicatedNow and I think things will go smoothly from here on out.

I was soo happy with my server.

Other than a little slow setup time (a week, but I understand they are busy), the server is awesome. The network speed is excellent, and the servers are great.

The only other thing is that they don't post enough info on their web site. I talked to Jay and he said they will have boards soon.

I finally got my extra IPs. Thanks Matt! :D