I, Brian
11-15-2002, 02:30 PM
I would very much appreciate any input on this issue – I need to know what’s going wrong so I can address it:
Opened a reseller account with Dixiesys – couldn’t access my control panel. Had to close account without ever accessing it.
Thought it was one of those rare inexplicable things.
Now opened a reseller account with Nirmani – same damn issue.
Whenever I use the relevant URL to the reseller account login, I receive the following [slightly edited] error message –
--------------------------------------------------------
ERROR
The requested URL could not be retrieved
While trying to retrieve the URL: xxxxxxx:19638 [Dixie] xxxxxxx:2087 [Nirmani]
The following error was encountered:
Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.
Your cache administrator is helpdesk@kingston-internet.net.
Generated Fri, 15 Nov 2002 18:01:00 GMT by proxy2.kingston-in
--------------------------------------------------------
I’ve been in contact with my ISP [Kingston Internet/ Karoo] and they claim that they’re not blocking my ports. They even said that so long as I can access their homepage then there’s nothing wrong with their service. [!] :eek:
So I checked out the help on Win98 SE – “Access Control”.
It mentions changing access control by clicking the admin tab in the relevant properties box – only, there is no such tab. I have no entries in “Administrators” for “Remote Administration”.
Interesting though, the next entry:
If there is no Administrators list on the Remote Aministration tab, you need to change the way your computer is accessed across a network.
This therefore means it’s a network issue? Therefore, the network of my ISP is the problem? But…what??
Appreciated if anyone’s read this far – has anyone the faintest idea of what is going on, or had any similar experience? The ISP insist they’re not at fault – and I’ve no knowledge of networking. I’m getting a little desperate for information to work with so that I can tackle the issue somewhere and somehow.
I do not think that the denial of access is at all caused by the hosting companies involved. Dixiesys were using Ensim, and Nirmani are using WebHostManager so it can't be a software specific issue either.
Sincere thanks for your consideration,
Brian
:bawling:
[EDIT - Since I posted this, Nirmani has solved the issue and given myself the proper information to my ISP for correcting their proxy server settings. I am very happy now - I understand what is going on - and I can access my reseller account now! Very happy indeed. :D
Sincere thanks to Jim for posting, though - I've bookmarked the adial site and will give them further attention.]
Opened a reseller account with Dixiesys – couldn’t access my control panel. Had to close account without ever accessing it.
Thought it was one of those rare inexplicable things.
Now opened a reseller account with Nirmani – same damn issue.
Whenever I use the relevant URL to the reseller account login, I receive the following [slightly edited] error message –
--------------------------------------------------------
ERROR
The requested URL could not be retrieved
While trying to retrieve the URL: xxxxxxx:19638 [Dixie] xxxxxxx:2087 [Nirmani]
The following error was encountered:
Access Denied.
Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.
Your cache administrator is helpdesk@kingston-internet.net.
Generated Fri, 15 Nov 2002 18:01:00 GMT by proxy2.kingston-in
--------------------------------------------------------
I’ve been in contact with my ISP [Kingston Internet/ Karoo] and they claim that they’re not blocking my ports. They even said that so long as I can access their homepage then there’s nothing wrong with their service. [!] :eek:
So I checked out the help on Win98 SE – “Access Control”.
It mentions changing access control by clicking the admin tab in the relevant properties box – only, there is no such tab. I have no entries in “Administrators” for “Remote Administration”.
Interesting though, the next entry:
If there is no Administrators list on the Remote Aministration tab, you need to change the way your computer is accessed across a network.
This therefore means it’s a network issue? Therefore, the network of my ISP is the problem? But…what??
Appreciated if anyone’s read this far – has anyone the faintest idea of what is going on, or had any similar experience? The ISP insist they’re not at fault – and I’ve no knowledge of networking. I’m getting a little desperate for information to work with so that I can tackle the issue somewhere and somehow.
I do not think that the denial of access is at all caused by the hosting companies involved. Dixiesys were using Ensim, and Nirmani are using WebHostManager so it can't be a software specific issue either.
Sincere thanks for your consideration,
Brian
:bawling:
[EDIT - Since I posted this, Nirmani has solved the issue and given myself the proper information to my ISP for correcting their proxy server settings. I am very happy now - I understand what is going on - and I can access my reseller account now! Very happy indeed. :D
Sincere thanks to Jim for posting, though - I've bookmarked the adial site and will give them further attention.]