Hello I am in the process of purchasing a small hosting company who uses WHMCS and paypal for its subscriptions. I was wondering how do we switch the paypal email the subscription payments are sent to?

He thinks you can just go into the admin section (WHMCS) and goto configuration/payment gateways/paypal and switch the email address there and all the current subscrition payments will now go to the new email.. Does this sound right?

Thanks for any help

HT

No, you can do that so future manual payments and new subscriptions will go to the new address.

But for existing subscriptions you will need to get the customers to cancel their existing subscriptions (or you can do this if you have access to the old companies paypal account) and then setup new ones to your paypal.

Letting customers to cancel their subscriptions and asking them to do it again wont be a good solution.

Ask your seller to remove that email address in his paypal account.

Add that paypal email with your account. Make sure you are 100% own that email account.

Letting customers to cancel their subscriptions and asking them to do it again wont be a good solution.

Ask your seller to remove that email address in his paypal account.

Add that paypal email with your account. Make sure you are 100% own that email account.

Sorry ?

That won't work it's dependent on the Paypal account not the email account.

Yup, the only permitted solution (by PayPal) is to cancel the old subscriptions and have them create new ones the next them they are invoiced. If you try using the old account, PayPal will eventually freeze it if they detect "unauthorized" access, and you are effectively screwed then.

This is but one of many reasons we no longer promote using PayPal, and go with credit cards instead.