Heres one for all you rachshack lovers.

First let me say they did provide me a good server and great support while I was with them, However........

I was just going over my account statement today and noticed they decided to charge me another $57.67 on a closed account.:angry:

So I give them a call and after a short 6 minute waite I got to talk to someone who quickly confessed that it was an error. :D

Gratefull I asked when I would get my refund , she then told me 10 - 15 days. :confused:

Some lame excuse about checking and rechecking before I would get it was the excuse. To make sure they owed it to me after she just told me they did.

Well people I wish you well with them, however a company that constantly overcharges bandwidth and then charges on a closed account dosent seem like a stable company to me.

Is this standard opperating proceedure just to ballance the books down there ,Corperate greed or what ?

I know my $57.67
dosent seem like much , however multiply that a few hundred times a month and it might make paying the bills down there a little eisier.

I was happy while I was with them however I will never be back.:mad:

Please provide your information so that I can find out what happened. You may also email me if you prefer. We do apologize for any inconvenience.


Thank you,
Mario R.
Online Services Coordinator
RackShack Customer Service Manager
osc@ev1.net

That was fast must have software to search this site huh ?

I am emailing you now, lets see if you are as fast to make a refund.

Mistakes do happen. Our representative immediately acknowledged the error and agreed to do the refund. We do have a process and it does take a few days for a refund to make it throug our process here then it has to make it through the credit card processor. We must follow an internal checks and balances system so that when an error does occur, we can not only fix the specific error but also investigate why the error occured and repair teh root cause.

"Robbery" is inflamatory and erroneous.

Few companies deliver instant refunds - we don't. It's not lack of trust or an attempt to defraud the customer, it's done for your safety (and ours) - this is what differentiates the long lived, stable companies from those that go up in smoke.

Ok heres what I got so far:
Not sure exactly what happened it was not a manual entry error it was
something with the processing dates on your account. We do apologize for the
inconvenience. I have personally processed your refund back to you today,
however keep in mind that you will not see this right away depending on your
credit card company it may take from 3-5 business days. Again we apologize
for the inconvenience and appreciate your patience regarding this matter. I
will still investigate this to make sure no one else has been affected by
it.

Thank you again and we apologize,

Will have to see about if and when the refund occures.

headsurfer says:
"Robbery" is inflamatory and erroneous.

Not sure what kind of laws they have in texas, however I am sure that if I was to go to your bank and take money from your account I would be charged with "Robbery" .

So are you sugesting I keep my mouth shut and let people rob me in hopes that I wont be sued ? Not much of a threat because if I let people rob me there would be nothing to gain in a settlement would there ?

I submit again "corperate Greed" !

I was anoyed before however your threat really pisses me off !

Have fun with your lawsuit, Heck I am so poor I cant even make a decent turd anymore.

I wouldn't jump on Rackshack that quick - every company makes errors- they made an error...has nothing to do with corporate Greed. If they didn't refund you, then you have the grounds to state something of that nature.

Darren

I've got to agree with Darren i'm afraid. Rackshack have offered you an apology for the mistake and said they will refund you.

Refunds on larger companies are hardly ever instant. You will get this anywhere in the world with any kind of company.

Kool lets make this the most popular post ever.
I just posted here because I figgured I would see my refund before 10-15 days if I did. This remains to be seen:

So far headsurfer has seemingly threatened to sue me, now we have others like:

Rotifer says;
"this is what differentiates the long lived, stable companies from those that go up in smoke."


Hell I bet my books would ballance too and I could have one heck of a buisness if I overbilled for bandwidth, and canceled accounts, then held peoples money for 15 days with some lame excuse.

Heck I could probably even afford a surf board
:cool: On just the interest alone. My hands ore getting sweaty just thinking about it OOPS, there must of been some accounting error, I'll be back from the bahamas in 10-15 days
:cool:

Well I can see as everyone else that the only peolpe even posting here either own, work for or are in some kind of aliance with rack shack.

I submit what the heck happened here ? What ever happened to an honest days work = honest days pay ?

When did we in America decide its just OK to be over billed and jerked off ? And to over bill and take someone elces money that we had not rightly earned ? When did this become the american way ?

When a company wrongs you, it is customary to call them back. When it doesn't get fixed you call them back and ask for a supervisor. If you would of e-mailed headsurfer or mario or someone you'd more than likely already have your money.

While I understand your frustration, they've admitted the error and will be crediting your account. I hardly call that "robbery." Sorry for the trouble you've encountered, but it seems they've done the right thing here.

Sorry neil
Someone pissed me off already so I will have to say, If you had of read my post original post, you would clearly see where I did call.

I surmise you must do a bit of over billing also to even post that comment.:rolleyes:

..

Jtru:

When the refund shows up they would have done the right thing.

Heck as you can see even i can blow smoke.

When did we in America decide its just OK to be over billed and jerked off ? And to over bill and take someone elces money that we had not rightly earned ? When did this become the american way ?

When did America get polluted by so many fools? Come on. You got your money, they said they were sorry. Move on. Instead of having us see your view about being "jerked off", you have maybe made some feel that you are a "jerk off".

Originally posted by itsgreek2me
Well I can see as everyone else that the only peolpe even posting here either own, work for or are in some kind of aliance with rack shack.
Wrong. I have nothing at all to do with Rackshack.

Originally posted by itsgreek2me
When did we in America decide its just OK to be over billed and jerked off ? And to over bill and take someone elces money that we had not rightly earned ? When did this become the american way ?
I dont even live in America.

Dont get steamy over it. You are getting your money back. I admit that if i wasnt gonna be getting any money back after it was clearly someone elses fault then i would be annoyed, but to come here and post a message that they are greedy and robbing you after you havent had any complaint with them ever before, i think is a little premature.

stupiddrunk said:

all I can say is get you head out of you a$$ and get on with it. They offered thier solution and you are getting your money. Try this with any other large corp and see what happens. You will very rarely ever see an immediate refund.

Where do you get off with such harsh remarks? I might be able to understand if they had not responded or continued to charge you. But they acknowledged the mistake and are taking care of the problem.

SO BACK OFF. If you need to grow up a little..

I say does your name say it all ? as for stupid emails why dont you unsubscribe ?

Just to make sure we are all clear on this system;
first overbill your customers, then if he complains publicly, have all your emplyees flame him and threaten to sue him ?

Just want to make sure before i book my reservations.
:cool:

Good point DangerMouse

As you can see I sung praises unto rack shack as if they were Gods, Now the world wants to flame me for thier billing errors ?

Kool I have the day off and love to post;)

Originally posted by itsgreek2me
Just to make sure we are all clear on this system;
first overbill your customers, then if he complains publicly, have all your emplyees flame him and threaten to sue him ?


No one from Rackshack threatened to sue you. Headsurfer said it was "inflamatory and erroneous". I guess I do not have my translator turned on to interpret that as "lawsuit".

A mistake was made. An apology was given. And your refund is in the works. Now if multiple people were also treated in the same way, then you might have a case, but this appears to be an isolated problem that Rackshack is working hard to correct.

- John C. (with no affiliation to RS at all)

Heck I am so poor I cant even make a decent turd anymore. I think you underestimate yourself. You make quite a decent turd yourself.

I have no association with rackshack. Just talking from general corporate standard.

I think if you actually had been singing praises maybe you would have stepped back a little and said. hmm charged by rackshack, well they were great in the past, It must of been an error.

Instead you raise hell in the forum where all it gets is a war started.

Incognito:
You got me rolling on the floor !
I sure stepped in that one didnt I ?:D

Originally posted by itsgreek2me

Just to make sure we are all clear on this system;
first overbill your customers, then if he complains publicly, have all your emplyees flame him and threaten to sue him ?

Just want to make sure before i book my reservations.
:cool:

You said earlier "So I give them a call and after a short 6 minute waite I got to talk to someone who quickly confessed that it was an error.

Gratefull I asked when I would get my refund , she then told me 10 - 15 days. "

...Rackshack offered the refund BEFORE you went public with this error. The only flame i've seen from their employees is Mario apologizing for the refund. I still don't understand where this suing thing comes from...

stupiddrunk;

I did all you suggested, as you can see by my original post that part that anoyed me was 10-15 days refund.

That was my complaint, pure and simple. I know if that money was in my account I would be earning interest on it as I am sure any other company would too.

My complaint was to take someones money eroneously, admit your mistake, then hold it for 15 days is WRONG.

Multiply it a couple hundred times and you get a pretty tidy sum on interest alone.

For me or anyone to complain about this is right and does not justify all rackshacks employees and hosting resellers to flame me or threaten me. Maybe this is acceptable in other countries, not here not yet.

Originally posted by Incognito
I think you underestimate yourself. You make quite a decent turd yourself.

:emlaugh:

mushrew:
Head Surfer replied ' "Robbery" is inflamatory and erroneous'

In the USA inflamatory statements are or were last I heard grounds for suit.

My pappy allwayse told me if it walks like a duck , looks like a duck, and quacks like a duck , its probably a duck.

UmBillyCord:

So original you couldnt even type it your self, what too buisy having acounting errors over there ?:cool:

Originally posted by itsgreek2me
UmBillyCord:

So original you couldnt even type it your self, what too buisy having acounting errors over there ?:cool:

I already posted something. Look back through the post, I think while you were getting your panties out of the bunch, you missed it. Mine wasn't as witty as Incognito's. :cool:



<Awaiting hilarious, intelligent reply>


Hey Robert, only refund him $57.66. :D

I understand your anger for the 15 days. Companies can take money out anytime they please but it takes two weeks for you to get it back, and sometimes you are counting on having that money. But the company i work with it is almost impossible to refund the money quickly, unless we petty cash you. So i can see both sides.

THe part that got me most upset was the approach. Using big words like that (Robbery) is not wise unless you have something big enough to back em up.

Another flame thread *sigh*

UmBillyCord said:
"When did America get polluted by so many fools? Come on. You got your money, they said they were sorry. Move on. Instead of having us see your view about being "jerked off", you have maybe made some feel that you are a "jerk off". "

I was hoping it was funny dont see it however.
As stated oh so many times now I HAVE NOT BEEN ISSUED A REFUND.

Granted it was only said it would be issued today, you people are the ones not reading all the post here and jumping on something that dosent exist.

Now just to make sure one last time what you actually do is:
first overbill your customers, then if he complains publicly, have all your emplyees flame him and threaten to sue him ? But first tell him the checks in the mail right ?

Got to be sure about thease things before i start my own hosting company.
:D

Darth > Good Point

stupiddrunk> Yes I will admit I should of chosen my words better.
Overbilled would have been more appropriate.

I can see both sides also however I feel that if a company can take the money they should be able to replace it just as fast.
For anyone to gain unjustly such as interest on anothers money is not right.

Let me ask you a question - you ever gone into a store and bought something on CC, and gotten a refund immediately after you took it back??

Most stores would just give you a store credit - refunding a credit card is not that easy. The bank must be contacted, the CC company must be contacted. Why do you think it takes a month for a chargeback to show up on your CC statement?? If you had gone through Paypal it would have taken twice as long. Robbery?? Please.....how much more dramatic can you possibly get.

Great point - Hostkookster :)

Hostkookster;
Oh look some one with a totally unique point of view. Was just starting to think all the flamers went to lunch its been so quiet.

For your info; Yes it may of been a credit card, however it is linked to my bank account. I closed My account with them simply because I could not afford it any longer.

You have to take into consideration I am way out in the woods and that equals my mortgage payment, which has been mailed.

So if I do not get my money back that was eroneously taken this opens a whole new can of worms for me such as bounced checks etc.

Now after thinking about my title again I am wondering if I was right the first time, when you get a inflated bill for a open account thats over billing, so what do you call it when someone takes money for a non existant account ?
Wouldnt that be the same as someone walking up and saying give me your money , or I am taking your money period.
What is the word we use to define that instance > Oh yeah it was my title !

dherman76: even consider leading for a change ?
Better yet ever consider reading a post befofre you reply:cool:

Originally posted by Hostkookster
Let me ask you a question - you ever gone into a store and bought something on CC, and gotten a refund immediately after you took it back??

Most stores would just give you a store credit - refunding a credit card is not that easy. The bank must be contacted, the CC company must be contacted. Why do you think it takes a month for a chargeback to show up on your CC statement??

Yes, some stores (Costco, for example), will give you a refund in cash right there and then. But that's a totally different scenario. itsgreek2me isn't asking for a refund for something he purchased--he's asking RS to refund money that they charged him without his consent, which technically qualifies as 'robbery'.

I see no threat of a lawsuit. I do think companies need to be more responsive about cases like this--to work out a satisfactory resolution with the customer. It may be that itsgreek is overreacting and made it difficult to work out such a resolution, but RS should be bending over backwords to apologize and get him his refund ASAP, whether it means going through the cc company, or FedExing him a check.

atr: THANK GOD I WAS STARTING TO THINK I WAS THE ONLY SANE PERSON LEFT !

atr wrote;

"I see no threat of a lawsuit. I do think companies need to be more responsive about cases like this--to work out a satisfactory resolution with the customer. It may be that itsgreek is overreacting and made it difficult to work out such a resolution, but RS should be bending over backwords to apologize and get him his refund ASAP, whether it means going through the cc company, or FedExing him a check."


They were as far as I knew after I started this thread, Who knows now, maybe they will side with all the flammers here now.

I doubt it They seem like a good company. The only thing as stated before that upset me was the 10-15 day refund even after the help person admited they were wrong.

That was and is my only gripe with them.

If someone feals this to be fair and justified then I suggest that anyone reading this post think long and hard about forming any kind of alliance with a company that practices this kind of behavior or says its right.

Originally posted by Hostkookster
Let me ask you a question - you ever gone into a store and bought something on CC, and gotten a refund immediately after you took it back??

Most stores would just give you a store credit - refunding a credit card is not that easy. The bank must be contacted, the CC company must be contacted. Why do you think it takes a month for a chargeback to show up on your CC statement?? If you had gone through Paypal it would have taken twice as long. Robbery?? Please.....how much more dramatic can you possibly get.

Actually if you pay by CC and you return something then they are required to refund it to your Credit Card (if you have the receipt) unless it explicitly says "Final sale" or something among those lines.... and it's very easy... just punch in the transaction #, swipe the card and presto.... refund processed... no need to call anybody....

Btw, I can see why itsgreek2me is annoyed, but unfortunately there's little than can be done... unless it was charged to his CC because VISA and American Express are very forthcoming when you file a chargeback for the billing error... they've always instantly credited my account (however they reserve the right to charge the amount again if it turns out that the chargeback was not justified... but it would be justified here).... Though, the nice way to go would be to just contact them and wait... (which you did)....

For the record, I have no relationship with Rackshack. If they billed you inappropriately and you feel their response is insufficient, take it to your card provider and ask for an immediate credit while they investigate the transaction. They'll tell you that they may take it away at any time, but should give it to you.

Bringing your financial situation in here has absolutely no bearing in this argument - that is your problem that you can't pay the bills.

Rackshack admitted their mistake, they have publically apologized, and they have guaranteed your refund will arrive. Billing problems occur, no company is perfect. This does not warrant a public display of slanderous remarks.

I'm sure the delay is not because of Rackshack. They would have refunded you in cash if you dropped by the office. Its going through the banks that takes a while. Rackshack cannot be blamed for that. I have read your original post and that is why you were mad - the delay. Well I have given my opinion.

Originally posted by dhabets


Actually if you pay by CC and you return something then they are required to refund it to your Credit Card (if you have the receipt) unless it explicitly says "Final sale" or something among those lines.... and it's very easy... just punch in the transaction #, swipe the card and presto.... refund processed... no need to call anybody....

Btw, I can see why itsgreek2me is annoyed, but unfortunately there's little than can be done... unless it was charged to his CC because VISA and American Express are very forthcoming when you file a chargeback for the billing error... they've always instantly credited my account (however they reserve the right to charge the amount again if it turns out that the chargeback was not justified... but it would be justified here).... Though, the nice way to go would be to just contact them and wait... (which you did)....

Doesn't Rackshack go through a merchant account?? That could also be the hold up as well.

itsgreek2me, anyone can make a mistake. RS apologized and will refund your money. i don't see any problem here.
i've had 6 boxes on RS. yeah. i did have a problem with them like you had. but do you expect there won't be any problem if you go other companies? i am getting tired of whining people who don't have patience at all. you should have a box from lousy company who refuses refund, then you will learn how to thank RS customer service.

Originally posted by Hostkookster
Bringing your financial situation in here has absolutely no bearing in this argument - that is your problem that you can't pay the bills.

Rackshack admitted their mistake, they have publically apologized, and they have guaranteed your refund will arrive. Billing problems occur, no company is perfect. This does not warrant a public display of slanderous remarks.

I'm sure the delay is not because of Rackshack. They would have refunded you in cash if you dropped by the office. Its going through the banks that takes a while. Rackshack cannot be blamed for that. I have read your original post and that is why you were mad - the delay. Well I have given my opinion.

My My arent we the flammer ! I actually dont have any problems paying my bills and I dont have to steal to do it !

Originally posted by revirus
itsgreek2me, anyone can make a mistake. RS apologized and will refund your money. i don't see any problem here.
i've had 6 boxes on RS. yeah. i did have a problem with them like you had. but do you expect there won't be any problem if you go other companies? i am getting tired of whining people who don't have patience at all. you should have a box from lousy company who refuses refund, then you will learn how to thank RS customer service.

Oh look another totally unique point of view ! good grief I cant believe almost everyone here agrees that to take someones money that they dont owe you is right.

I dont think that would be my public opinion if I were to have a hosting company. Nor private opinion either.

Why dont you double billing over bandwidth charging low lifes go rob some one and stop flamming me for stating a point.

TO TAKE SOMEONES MONEY THAT THEY DO NOT OWE YOU IS ROBBERY !

Hmmm... Me need popcorn...


Ok , so you called them waited 6 minutes then spoke to the CSR.. when they didn't give you the answer you wanted you hung up and ran to post in a forum...

Not for nothing Mistake one was hanging up the phone. If i call a cmpany and i don't get the answer i want.. i talk to the supervisor.. and go as high as i fell i need to to satisfy my feelings.. you waited 6 minutes to talk to the CSR.. the Hourly person who you yelled at, who is working at a job.. then didn't ask for a supervisor??


I work as a CSR for a major company .. Xerox and i can terll you now.. i am an RS customer.. me not Xerox.. and i admit when a company ( even on accident ) charges money to your account .. ( a check card i surmise) it is a bad thing.. but they have been more then nice .. wel HS might have over stated his feelings.. but he's the CEO.. and it's probably an RS payday..

But to still have this Jerk attitude.. RS has apologized.. they have the refund processed.. it will take a few days to get it.. but it will be there.. i mean take into account, when did you cancel your service??? was it a few weeks ago? or Days??.. accident's can and will happen. trust me RS has more tehn enough customers ( don't forget EV 1.. ) that the last thing they want to do is steal money.. so just accept that they have said the refund will be processed give it 3-5 days and E-mail then if it has not arrived. but i still say the mistake was not dealing with a supervisor. I know as a CSR there is only so much we are authorized to do.. But when you start talking to a Supervisor or manager, suddenly the floodgates open...

Originally posted by Woser
Hmmm... Me need popcorn...


Ok , so you called them waited 6 minutes then spoke to the CSR.. when they didn't give you the answer you wanted you hung up and ran to post in a forum...

Not for nothing Mistake one was hanging up the phone. If i call a cmpany and i don't get the answer i want.. i talk to the supervisor.. and go as high as i fell i need to to satisfy my feelings.. you waited 6 minutes to talk to the CSR.. the Hourly person who you yelled at, who is working at a job.. then didn't ask for a supervisor??


I work as a CSR for a major company .. Xerox and i can terll you now.. i am an RS customer.. me not Xerox.. and i admit when a company ( even on accident ) charges money to your account .. ( a check card i surmise) it is a bad thing.. but they have been more then nice .. wel HS might have over stated his feelings.. but he's the CEO.. and it's probably an RS payday..

But to still have this Jerk attitude.. RS has apologized.. they have the refund processed.. it will take a few days to get it.. but it will be there.. i mean take into account, when did you cancel your service??? was it a few weeks ago? or Days??.. accident's can and will happen. trust me RS has more tehn enough customers ( don't forget EV 1.. ) that the last thing they want to do is steal money.. so just accept that they have said the refund will be processed give it 3-5 days and E-mail then if it has not arrived. but i still say the mistake was not dealing with a supervisor. I know as a CSR there is only so much we are authorized to do.. But when you start talking to a Supervisor or manager, suddenly the floodgates open...


I know you must not be able to read well so I will try to surmise for you again.
RS OFFERED A REFUND I WILL POST WHEN IT ARRIVES>

TO TAKE SOMEONES MONEY THAT DOES NOT OWE YOU IS THEFT !

I am glad you have made it clear that you approve of and probably practice the same behaviour.

If it were My company I would have said imediatly as they did, sorry me bad BUT I would went on to say you will have your money tomorrow. NOT 10-15 DAYS !

Originally posted by itsgreek2me

My My arent we the flammer ! I actually dont have any problems paying my bills and I dont have to steal to do it !
You have to take into consideration I am way out in the woods and that equals my mortgage payment, which has been mailed.

hmm apparently you do have problems :D

Originally posted by itsgreek2me


Now just to make sure one last time what you actually do is:
first overbill your customers, then if he complains publicly, have all your emplyees flame him and threaten to sue him ? But first tell him the checks in the mail right ?



Maybe I'm missing something but at what point did any RackShack employee flame you and threaten to sue you?

Stop making a mountain out of a mole hill. You had a problem, it was resolved and you got an apology. There was no need to post here. You should be happy and thankful that RackShack was able to identify the mistake promptly when you called them. There are a lot of companies that would not be as responsive and you would have to fight tooth and nail to get your money back.

Sleep on it tonight and it will all look better in the morning

Originally posted by Hostkookster



hmm apparently you do have problems :D


Is english your primary language ? I dont see your point other than a need to flame and harrass someone that has been wronged.

Are you that desperate for attention over there ?

This was between RS and I however we have consencus of about 20 people so far that thinks to take someones money is right, and to flame and harass them is an even better idea.

So far there has been about only 3 sane honest unique responses to this thread.

Look before you leap people.

To side with a company that steals money for a non existant account is saying you approve of and probably practice the same behaviour.

If I were looking for hosting, theres only one person in this thread so far i would even consider contacting. I hope that holds true for anyone else reading this.

Originally posted by itsgreek2me


This was between RS and I



It was until you posted in a public forum, now its everyone's business

Originally posted by Ratty


Maybe I'm missing something but at what point did any RackShack employee flame you and threaten to sue you?

Stop making a mountain out of a mole hill. You had a problem, it was resolved and you got an apology. There was no need to post here. You should be happy and thankful that RackShack was able to identify the mistake promptly when you called them. There are a lot of companies that would not be as responsive and you would have to fight tooth and nail to get your money back.

Sleep on it tonight and it will all look better in the morning

The quote you replied to was my anser to another person flaming me. I was just trying to be clear on thier buisness practices.

Man how thease post add up ! went from 20 to this in less than a day.
Sad everyone here seems to think theft is right and then to hold the stolen money 15 days is better. I would have never got this many post in 5 years without all thease nice people needing to share thier buisness practices with the world.

I STILL SAY ITS WRONG TO TAKE MONEY THAT IS NOT YOURS OR OWED TO YOU !

"In the morning" I feal better already just finding out all the people on this board who would quickly take anothers money, then flame them and try to make fun of that victim.
Allways good to know who to do buisness with.

Originally posted by Hostkookster


Doesn't Rackshack go through a merchant account?? That could also be the hold up as well.

I didn't say anything about RackShack with r.t. a merchant account... I was just replying to your example. But yes, that wouldn't make any difference (for POS sales you also need a merchant account, same with phone/mail/internet transactions....)

I dont think the issue is that people here think it is right to rob anyone... The issue here is that you jumped the gun.

Nobody is flaming you, if anything all i can see is rude and impolite remarks to people posting replies to a thread that you started and wanted opinions on... well, you got your opinions.

Nobody at all has said it is right to steal. You are completely missing the point. What we are trying to say is that there is no issue here... RS made a mistake, they offered you an appology, they have given you a refund... what else do they need to do before you put the matter to bed?

Originally posted by itsgreek2me

I STILL SAY ITS WRONG TO TAKE MONEY THAT IS NOT YOURS OR OWED TO YOU !


A mistake was made... you contacted them and you're (supposed to) get your money back....


all is well... nothing to see here.... :stickout:

Not turning this into a flame war but you really are making this much bigger than it seems. It is just a misunderstanding. Others with Rackshack have been overcharged (look at the bandwidth calculation problems they had) and they never flew off the handle. Rackshack has been more than willing to resolve this. Remind me never to sign up a customer like yourself. Intollerant of mistakes.
rackshack gives you good service during the time you had your server, you even said it yourself. And now you go overboard because of a an incorrect charge, which amounts to less than 2 tanks of gas. (I'm a student money is calculated in gas tanks:D) It does not amount to robbery......it does not amount to rackshacks "greed" as you so disparingly put it.

Originally posted by Ratty


It was until you posted in a public forum, now its everyone's business

Now if you had of read probably the prior post you would see that I posted here to get a FAST response from RS, which I did less than 5 minutes i believe.

It was not I who statted the flaming , I simply reported the FACTS

TO TAKE ANOTHERS MONEY THAT THEY DO NOT OWE YOU IS THEFT !

I will have to ass-u-me that you agree that taking money is SOP in your buisness.

Thanks for your input.

Originally posted by Hostkookster
Not turning this into a flame war but you really are making this much bigger than it seems. It is just a misunderstanding. Others with Rackshack have been overcharged (look at the bandwidth calculation problems they had) and they never flew off the handle. Rackshack has been more than willing to resolve this. Remind me never to sign up a customer like yourself. Intollerant of mistakes.
rackshack gives you good service during the time you had your server, you even said it yourself. And now you go overboard because of a an incorrect charge, which amounts to less than 2 tanks of gas. (I'm a student money is calculated in gas tanks:D) It does not amount to robbery......it does not amount to rackshacks "greed" as you so disparingly put it.


WHEN SOMEONE TAKES MONEY THAT DOES NOT BELONG TO THEM AND IS NOT OWED THEM IT IS CALLED THEFT OR ROBBERY. I HAD NO OPEN ACCOUNT WITH THEM NOR DID I OWE THEM ANY MONEY.

You are a student, see websters.

Thanks for your most valuable input.

Theft or robbery is a voluntarily act of taking something that is not yours, having full awareness that you are committing a crime. This is not premeditated by Rackshack, they did their billing job, however you might have slipped between the cracks. Unfortunately these things happen. You are going to receive what is owed to you, there is nothing more that can be done.

I understand what you're saying, I do. I, too, would be upset with the situation. The problem is how you're handling it. It was a mistake, not intentional theft, IMO. Rackshack has freely admitted that. It sucks that you now have to wait for your money, I agree. They've apologized and done what they can do. It's Friday...go out, enjoy the weekend.

Just like when I paid for a restore. I had a Plesk server and they restored it to Ensim (yuk). Never got my money back for that so just cancelled the server!

Originally posted by dhabets


A mistake was made... you contacted them and you're (supposed to) get your money back....


all is well... nothing to see here.... :stickout:

Move along Folks..............

I just cant help replying to the people who seem to be flaming me.
Remember that...

It really sucks too because after some changes I wanted to get another server from them. Except for the facts I dont think I said anything negative about them.
Yet I am sure My name will be on the" we reserve the right to refuse list now."

Originally posted by Hostkookster
Theft or robbery is a voluntarily act of taking something that is not yours, having full awareness that you are committing a crime. This is not premeditated by Rackshack, they did their billing job, however you might have slipped between the cracks. Unfortunately these things happen. You are going to receive what is owed to you, there is nothing more that can be done.

Cant help but think you are trying to get the last word on this subject.:cool:

RS Is Kool in my book hope I dont miss my trailer payment:D
Hate for em to pull my house away.

Not sure exactly what happened it was not a manual entry error it was
something with the processing dates on your account. We do apologize for the
inconvenience. I have personally processed your refund back to you today,
however keep in mind that you will not see this right away depending on your
credit card company it may take from 3-5 business days. Again we apologize
for the inconvenience and appreciate your patience regarding this matter. I
will still investigate this to make sure no one else has been affected by
it.

Thank you again and we apologize,

Mario Rodriguez
Online Services Coordinator
Customer Service Manager

Hmm.. I think the warning level hack is going to get its first production run :D

I am exercising my right to close this thread. I am sorely tempted to revoke itsgreek2me's posting privileges. Everyone needs to be courteous and business like in their posting here. Flame wars are not needed.

Robert, I didn't get past page two (where this user had flamed 3 members), so I'm not sure how many more. It is OK to ban someone at that point. He's gone.