Just found a lovely free helpdesk software at http://www.accord5.com/trellis.

Its seems to be interesting would like to know the review from the people experience with it.

I've worked with trellis a little and it's great.

good helpdesk software is kayako.

WHMPHP (http://whmphp.com/support) people use it

For Open-source I like OSTicket, its really easy to customize if needed.

Hello,

I had been using WHMCS which is good, but for another system only need helpdesk not billing etc.

I often need to awnser support requests whilst on the road via the blackberry - I am having probelms finding a free helpdesk that allows both the client and the support person to respond to the ticket via emaillike it works well in WHMCS.

any ideas?

Yeah... can WHMCS do that things reply via email and then logs it into WHMCS system ? I've never done it yet.

can i use OS TICKET?

can i use OS TICKET?

I like osTicket :)

it is easy....can you help me for OS ticket?

ask questions, ans we will try to help

Just found a lovely free helpdesk software at http://www.accord5.com/trellis.

Yeah, its a great helpdesk. I do designs for a company and they use that helpdesk. My opinion since I've worked with it first hand is very user-friendly and effective. Everything's displayed professionally and crisp.:agree:

ask questions, ans we will try to help

how i integrate it with my website?

how i integrate it with my website?

You can adjust the header and footer of the OS Ticket for your site design, just open and modify these files in the /osticket/include/ folder: header.php and footer.php.

Here is the discussion of the OS Ticket customization on the OS Ticket forum: http://osticket.com/forums/showthread.php?t=731

I have been using it for a small website. It looked great first (I couldn't believe it was FREE!) but as soon as I got more people using helpdesk, it become a real nightmare.

It was difficult to organize customers and help tickets and I had no option but to uninstall this software.

P.S. It was about 12-15 months ago and maybe they have improved this helpdesk now...

what you people suggest ...i have just start resseller and have 4 clients yet...want free easy to use help and ticketing system.

I found that http://www.2-software.net/ promotes free helpdesk software HESK at the moment. I'm not sure if it's made by them, but screenshots look pretty good. Interface looks easy and intuitive.

However, I didn't use it yet, so I can't comment. If someone has any experience using that tool, I believe everyone would love to hear feedback.

I found that http://www.2-software.net/ promotes free helpdesk software HESK at the moment. I'm not sure if it's made by them, but screenshots look pretty good. Interface looks easy and intuitive.

However, I didn't use it yet, so I can't comment. If someone has any experience using that tool, I believe everyone would love to hear feedback.
That looks like a bit of a spam site. HESK's site is: http://www.hesk.com/

Has anyone installed it? It would be great to hear some comments. It looks a little bit better than Trellis desk, but I see it's not as powerful as Kayako support suite is. In other hand, you always get what you pay for...

i have just install OS ticket but cant find how i can integrate to my website?

mudassirjaved, what kind of integration are you looking for?

so that the page of support ticket opens in my website header and footer...

you want to display support tickets in header and footer of your website!?

I think he wants to integrate his website's header and footer into his support center, not the other way around

Oh, then it should be easy enough. Try looking for header/footer files in script templates directory, perform changes you need and upload files back to your server.

Depending on script, you may need to clean cache directory too.

I think he wants to integrate his website's header and footer into his support center, not the other way around

yes i want to integrate into my website header and footer...is that possible?