I just wanted to post that I am very impressed with the job that simplenethosting.com is doing. I am in the process of moving over a second site. I like the cpanel and the ease of implementing a bulletin board, guestbook, chat etc. simplenethosting has also been very responsive with technical questions I have had.

Two thumbs up for Simplenethosting.com

Zebulon

Very exciting.

Our first customer remark at WHT.

Thanks for the kind words.

I just called Simplenethosting to talk to someone about signing up and all the recorded message did was refer me to pages on their web site.

I don't want to hassle around trying to figure out their site! I want somebody on the phone to help me!

About the only hosting company I've found that understands customer service is nakedhosting (http://www.nakedhosting.com)

Originally posted by skystar
I want somebody on the phone to help me!
You aren't going to find a whole lot of web hosting companies out there that offer phone support (rather than voicemail, forwarding, etc.). And if you do, their prices might be a little higher, as phone support costs $$$. Phone support usually means a larger stuff or a higher-paid staff.

We do not offer phone support.

Stated right on our web site.

If you would take a moment to read the site you would have noted that we offer IM support, Help Desk and Support Forums.

Thanks for taking a nice moment away from us. We bust our backside to make clients happy.

So glad you ruined my five minutes of fame!

We do not offer phone support.

Stated right on our web site.

If you could take a moment to read the site you would have noted that we offer IM support, Help Desk and Support Forums.

If you think you are going to get the features we offer and 24/7 telephone support for $5.00 a month. I would prefer you stay with nakedhosting.com

Just fyi, I'm more turned off by your answer to him than the comment he posted.

Why because I spoke the truth?

Its very clear to me what happened here in this thread!

The last paragraph in that remark really turned me off. :eek:

Ok , Ok

I just wanted to make a point. Maybe I did not lay it out the right way.

:confused:

I think he is refering to

http://www.webhostingtalk.com/showthread.php?s=&threadid=88875

:stickout:

Originally posted by simplenet
Ok , Ok

I just wanted to make a point. Maybe I did not lay it out the right way.

No worries. You hit the nail right on the head. Realistic people won't be turned off by that. It's called honesty. Some people respect it. Others are turned off by it.

Hey All :)

I read this board all time, but this is my first post :)
I am from Naked Hosting (mentioned above) and I also have a mainstream hosting company as well (visox.com).

I just wanted to say to simplenet that I agree with you and would not expect anyone to offer phone support for a $5/mo account.

We do have $8.95/mo that does come with phone support. We can only do this because we are largely an adult host and have to provide that kind of support to those clients. So having the other mainstream clients call as well is not an issue for us--someone is already there taking care of things.

With the market so competitive right now in pricing it does make it almost impossible for companies to provide the kind of support clients like skystar expect.

Anyway, just basically wanted to introduce myself and let you know our view point and why we can offer 24/7 phone support :)

I hope to get to know some you much better!

I know it must be hard to have phone support, specially with packages priced that low.. it's just the way it was posted. It made it sound like he was saying while prices may be cheap, don't expect the best support.

I think no matter what you must have the best support available, no matter how cheap your prices.. if you can't do that, up your prices to where you can offer excellent support.

I'm wondering if you get a dedicated IP at this $5 price... probably not... but I can't find any info on the site. Looks pretty good... I like the IM option.

Dan

Originally posted by lightnin


No worries. You hit the nail right on the head. Realistic people won't be turned off by that. It's called honesty. Some people respect it. Others are turned off by it.

Honesty and a lack of courtesy (borderline rude) are 2 different things. Skystar showed an apparent lack of understanding in the level of support for that level of pricing. A simple explanation of why telephone support wasn't offered would be acceptable, and expected. Telling the customer to go somewhere else is the equivalent of saying "I don't care about what you think..." While that may be true in this case, and that's certainly simplenet's perogative, stating so in a public forum where other's only perception of you is what you write may portay an image you may not want.

I would not expect $5 a month accounts to get phone support. I have no problem with that. I wouldn't expect it to. And skystar should be told that. However, we must remember that most of our contact with others in this industry is via the written word. The impression is as important as the message itself.

I'll give you another example... If you were looking to hire a person to do your company website, and you searched through the messages here. You come across 2 people both of similar background, pricing, etc. One has written properly written messages. The other has numersous misspellings and grammatical errors. Not obvious typos, but where you can tell that the person doesn't know how to spell the word they are using. Which would you choose?

Likewise, you find 2 others. One is helpful and polite even in the face of a irrational customer. The other is gruff, difficult, and basically tells the customer on what appears to be the first exchange between them to "go somewhere else". Which would you want to deal with?

Now when someone searches for simplenethosting this thead will show up. He may not get another chance to change the person's perspective. That was my point.

Maybe he hit "new thread" in stead of reply :confused:

Why do all the people posting positive things only have like 1 or 2 posts?

Originally posted by neil
Why do all the people posting positive things only have like 1 or 2 posts?

because they haven't posted before or they just joined ;)

Why do people with only 284 posts always question the folks with one or two posts? :stickout:

Couple of answers:

1) You have to start somewhere. Many people jump on, look for suggestions for hosts and sign up. When they have a review or feeling about them they pop on and post.

2) The hosting company solicits comments.

I also thought about sun spots, alien mind control and boredom, but those were the best I could do.

How would a new person posting to the board look if their first post was totally negative??

So I am stuck as a "total newbie" enough though I am so not :(

To simplenet:

First, I really like you answer:"...I would prefer you stay with nakedhosting.com." That's what I call answering!

Second, my host just disapeared and I'm looking for a new one. I'd like to know for how long Simplenet has been in the industry and if you plan being there for long. Please, be honnest as you did before. Thanks a lot!

We started reselling under the name prologiccomputers.com in 1999.

However, simplenethosting.com was formed in May of 2002.

We closed prologic and transfered all our clients to our own dedicated servers and started a new company focusing on Web Hosting and leaving the hardware IT stuff behind.


Viola Simplenethosting.com was born.

Thanks

HI Guys - this is from skystar. May I say first of all thank you for your feedback, yes, you too simplenethosting.

Here's the deal: We are a mature, _very_ experienced marketing company with various and sundry clients, in business since 1995. (Time flies!) Some of our clients have been Samsung Electronics, Big Dog Sportswear, Sears Point Raceway and lots of others. Some big, many small, including adult, mom-'n-pop, big corporations, start-ups, dreamers and everybody else.

A couple of our guys write for the Internet mags, (still), and several people we started with have hit the BIG time.

The main thing we have learned along the way is that there are a million people who can deliver products, but CUSTOMER SERVICE and understanding that everybody has a different interest level is where it's at.

I'm the Managing Partner of this company, (Chief of Stuff), and don't know a damn thing about computers and don't care to learn. I'm a marketing guy and love how the Internet works, but I consider it like the telephone - I simply use it without knowing (or caring) how it works.

The ONLY thing I care about is getting the job done and connecting with people who will help me do that.

The absolute _last_ thing I want to do is go to somebody's Web site to figure it out or spend one minute on it. Like the yellow pages, all I want is the quick info I need to do my thing, NOW. I _love_ brochure-ware sites! That's why I consider AOL the most successful operation on the entire Internet. Don't have to think - just dial, connect and begin.

I _demand_ responsive, helpful human answers for every problem we encounter. When we need to resolve a problem we _never_ email - it's a complete waste of time. You're crusing along doing your project and get hung up and need a quick answer. Send an email and hope they email back in a few hours or who knows when? FORGET IT. I need to get past this little problem N O W !

May I say this Naked Hosting operation has been good so far - accomodating, responsive and most of all helpfull.

Guys, there are a million hosting companies out there, all supplying more of less the same product. Offer quick, responsive, helpful telephone help, prominently display your phone number on your site and everywhere else, encourage callers to call you and you will go far.

HI Guys - this is from skystar. May I say first of all thank you for your feedback, yes, you too simplenethosting.

Here's the deal: We are a mature, _very_ experienced marketing company with various and sundry clients, in business since 1995. (Time flies!) Some of our clients have been Samsung Electronics, Big Dog Sportswear, Sears Point Raceway and lots of others. Some big, many small, including adult, mom-'n-pop, big corporations, start-ups, dreamers and everybody else.

A couple of our guys write for the Internet mags, (still), and several people we started with have hit the BIG time.

The main thing we have learned along the way is that there are a million people who can deliver products, but CUSTOMER SERVICE and understanding that everybody has a different interest level is where it's at.

I'm the Managing Partner of this company, (Chief of Stuff), and don't know a damn thing about computers and don't care to learn. I'm a marketing guy and love how the Internet works, but I consider it like the telephone - I simply use it without knowing (or caring) how it works.

The ONLY thing I care about is getting the job done and connecting with people who will help me do that.

The absolute _last_ thing I want to do is go to somebody's Web site to figure it out or spend one minute on it. Like the yellow pages, all I want is the quick info I need to do my thing, NOW. I _love_ brochure-ware sites! That's why I consider AOL the most successful operation on the entire Internet. Don't have to think - just dial, connect and begin.

I _demand_ responsive, helpful human answers for every problem we encounter. When we need to resolve a problem we _never_ email - it's a complete waste of time. You're crusing along doing your project and get hung up and need a quick answer. Send an email and hope they email back in a few hours or who knows when? FORGET IT. I need to get past this little problem N O W !

May I say this Naked Hosting operation has been good so far - accomodating, responsive and most of all helpfull.

Guys, there are a million hosting companies out there, all supplying more of less the same product. Offer quick, responsive, helpful telephone help, prominently display your phone number on your site and everywhere else, encourage callers to call you and you will go far.

What is this about :confused:

I'm a bit confused myself...

Nice pep-talk, but, what for?

-Luxore

Originally posted by labgeek

I would not expect $5 a month accounts to get phone support. I have no problem with that. I wouldn't expect it to. And skystar should be told that. However, we must remember that most of our contact with others in this industry is via the written word. The impression is as important as the message itself.


At the same time, you have to understand that if it's plainly printed somewhere like the main page or support page of the host's page, no-one should need to be told about it in a public forum outside of the host's site. Not that I agree exactly with simplenet's response (although I understand it)... I also don't agree with a subtle slamming of a feature that someone doesn't offer, and states plainly so up front. I know everyone's got thier own opinions and has every right to voice them, (including me, don't forget) so I'll leave it there...

No offence intended simplenet, but in light of your previous honesty, you do look a little more recent than May 2002

Registrant:
William Kish
SimpleNet Hosting
G3075 S. Dort Hwy.
Suite 443
Burton, Michigan 48529
United States

Registered through: SimpleNet Hosting
Domain Name: SIMPLENETHOSTING.COM
Created on: 09-Aug-02
Expires on: 09-Aug-03
Last Updated on: 09-Oct-02

why do all threads with praise for a company turn into a mess. Cant we just leave threads alone which have good things about a company.

nobody asked for you to follow up with negative comments.

its like it goes from a request, to some banter, to a review, to a pep talk ............. :)

Thanks for the advice, skystar.

I am sure most here already knew most of what you said, but it doesnt hurt to have things pointed out.

That_was_a_great piece of advice from a_self_professed_internet_guru who knows nothing about the_internet. And, oh yes, lest we forget, AOl_rocks_right?

Well if you guys stop flaming long enough to really read what the guy had to say you might understand and learn something. He was trying to tell you what the new breed of hosting client is looking for when they look for a web host, not the techie webmasters found here, but the other 30 million people looking for hosting.

I stand corrected? :rolleyes:

Yep, read it again. I don't see one place where this guy claims to have inside info on how the minds of webmasters work. Still good info, albeit basic.

skystar made a new thread as well...
http://www.webhostingtalk.com/showthread.php?s=&threadid=89036

It would be easier if the threads were merged, but...

Anyway... simplenet has a right to be upset, skystar has some things to learn about the internet... both need to calm down a little before we have a full blown war around here.

Oh... maybe they're not upset at all any of them, so in that case they will probalby both jump on me for finding the thread. :)

simplenet, welcome to WHT. :D

Fame lasts about 3 seconds here. Just move on.

Originally posted by hosting_ie
No offence intended simplenet, but in light of your previous honesty, you do look a little more recent than May 2002

Registrant:
William Kish
SimpleNet Hosting
G3075 S. Dort Hwy.
Suite 443
Burton, Michigan 48529
United States

Registered through: SimpleNet Hosting
Domain Name: SIMPLENETHOSTING.COM
Created on: 09-Aug-02
Expires on: 09-Aug-03
Last Updated on: 09-Oct-02

There is something called 1 year domain registration, :eek: when your year is almost up, you are allowed to re-register it. Why did you go to the lengths of even trying to go this far with this subject?

Do you go to school, do you have an offline job? --- Get my point? :angry:

It may be basic, but it's amazing how many hosts don't follow it. I don't think a phone number is all that important unless the e-mail response time isn't good. Especially if you and the host are on different continents.
For me, attitude toward customers is what matters, setting up ways to provide assistance that work and that take the customer's time and ease of use into consideration.
I left a host who had a help desk that was set up for the convenience of the host. As a customer, it was a pain to use. I'd get an e-mail asking a question about a problem and couldn't just reply to it. I had to go back to the site, get the help desk, log in and then reply. When I'm already stressed out because of site problems, I don't need that.

Domain 'Created' dates in WHOIS reports are the date they are registered. When you renew (not re-register - no idea what that even means), the expiry date is added to. The created date never changes.

Perhaps you should check these things before casting unwarranted aspersions on complete strangers.

As my post said, no offence intended, was just highlighting that if the company was formed in May, why did it take until August to get the domain registered?

Originally posted by hosting_ie
The created date never changes.

There are some circumstances where it can. From memory one might have been when bucketloads of domains were being transferred out of namezero midway through this year...and it was resulting in the original creation date being reset. Another might have been when moving between Core and ICANN at TotalNIC. I can't put my finger on an example, but I know that there have been cases where that date will change. We're pretty much over the namezero mass exodus now, so it might be a thing of the past.

[Edit: Yep, when registrants elected to move domains out of namezero they were transferred to Netsol and the creation date was reset. From there the registrant could transfer between registrars.]

Regards

Gary

Hmm

I said we formed Simplenethosting.com in may. It took two months to get Corporation Filings completed.

Sometimes this board makes me smile and at other times it makes me frown. Today I frown.

Yes I hit the new thread instead of post reply. and to think, i have my own servers. :)

Thanks for the comments. I am learning fast how to deal with threads in this community.

Take care

Bill

You're welcome! :)

From stumbling on this thread, and subsequently checking out your site, I will most likely be switching to your service. So you most likely just made $55!

Think i'm going to try this place out also. :D

I'm pleased that Simplenet seem to treat their customers better than they treated me (http://www.webhostingtalk.com/showthread.php?postid=676965#post676965).

Lets hope you guys posting above this get similar treatment to the thread starter.

Good luck.

I wish you all luck, you offer some great plans and yes fame and good comments are always shortlived here.

Just remember that the community is so small here in comparison to the exisiting and potential web hosting market. Most folks here unfortunately exist to troll and tear down. The community is quite sad that way.

So keep your spirits up, continue to smile and don't take this place so seriously, it is for entertainment value only about 75% of the time.

I have gotten some great customers/resellers and I have consulted to quite a few places as well from here, but the majority of my customers 99% are from other places.

Jim_Uk -

Youve been paid your $20.00 now please kindly remove me from your list. I lived up to my promise. You gave me your paypal address and you got paid.

Bill

Hello.

I'm looking for a host, and I must admit I like your plans. I have some questions now.

- For how long have you been in the industry?
- Do you have a maximum of mySQL queries, and if yes, what is it?
- Do you offer support for multiple domains on the same account?

That's it for now. If waiting for your answer as soon as possible. Thanks a lot.

Read a few posts up. You will find your questions answered.

No Max

and

Only resellers are allowed multi-domains on one plan

I started this thread a couple days ago and just thought I would expand on why I have been happy with Simplenet so far. I have been doing web development for less than a year, though I have been in the I/T world for about 17 years. I have just two sites so far, when I selected my first host I used the advice of a coworker and went with a host that used Windows 2000 servers. I really have had no complaints with them, uptime has been good and support ok.

My second site was for a woodworking association and one of the main features they wanted on the site was a Q&A bulletin board. I started searching for another host and thought I had found one but ran across nothing but negative comments about their support on webhostingtalk and other sites.

Somewhere I head good comments about Simplenet and in checking out their plans and prices they seemed to fit my needs well.

I am now getting the site up and running, the Q&A section is up and has been shown to the executive editor of a major woodworking magazine who said he likes the forum better than the one their magazine is using and wanted to know what software products the site is using.

This makes me look like some kind of great developer when all I did was configure and jazz up the forum.

I have used simplenets e-mail and online chat support a couple times and both have been responsive and met my needs.

I am now moving my other domain over so I can use some of the features simplenet offers. I really like cpanel over the control panel on the windows host. And the ease of implementing the numerous CGI and PHP scripts that come with simplenet make developing fast and easy.

So to Bill at simplenet I say keep up the good work and keep those CGI and PHP scripts coming. Zebulon

I finally decided to sing up with simplenet tonight. My account should be ready within the next 12 hours. If they do that, it'll be a good start as I haven't seen that before.

I'll be able to tell more in the next days.

Dark did we make it to you in 12 hours?

Hehe! Yup, exactly in 12:20 minutes. That's the fastest I've seen for now. Great job, and thanks. Everything seems to work fine and I'll be ready to reopen my site tomorrow evening.

It would have been much sooner but we have been setting up new servers. Enjoy your account if you need anything just drop us a line.

Thanks for the chance at your business.

Bill

Thanks a lot anyway. It's fast enough as the DNS changes aren't finished. But I'm really happy to see that you offer all this support to your clients.

Well im not the only one. There are plenty of good hosting companies right here in WHT.

But thanks for you business.

Bill