Web Hosting Talk







View Full Version : HostNine vs HostGator


jh20001
09-03-2009, 05:15 PM
Hey Everyone,

I am looking to find out what people think about these two hosts. I have been bouncing back and forth trying to figure out which would be good to go with.

HostNine offers the ability to control where you put each individual account (in terms of geographical location) using their custom interface, which is pretty nice. However they are limited on admin functions because they do not offer all of the same features as WHM does (i.e., their reseller/admin screen does not offer the various branding features for cpanel, suspended account page and default page on new account creation).

HostGator does not offer the ability to choose the geo location of each account you create, however they do use WHM for management.

Both companies claim to offer WHMSC aka WHM Autopilot (even though HostNine doesn't give *you* access to WHM), and reading the reviews it would seem both offer the same level of customer/technical support (mixed reviews but a lot of people say they are better than most companies).

What would you say in your experience?

IH-Rameen
09-03-2009, 05:25 PM
Hey Everyone,

I am looking to find out what people think about these two hosts. I have been bouncing back and forth trying to figure out which would be good to go with.

HostNine offers the ability to control where you put each individual account (in terms of geographical location) using their custom interface, which is pretty nice. However they are limited on admin functions because they do not offer all of the same features as WHM does (i.e., their reseller/admin screen does not offer the various branding features for cpanel, suspended account page and default page on new account creation).

HostGator does not offer the ability to choose the geo location of each account you create, however they do use WHM for management.

Both companies claim to offer WHMSC aka WHM Autopilot (even though HostNine doesn't give *you* access to WHM), and reading the reviews it would seem both offer the same level of customer/technical support (mixed reviews but a lot of people say they are better than most companies).

What would you say in your experience?

WHMCS is not WHMAutopilot. They are both completely different billing systems. WHMAutopilot hasn't been updated for a while, I would recommend you stick with WHMCS.

As for which one to go for.. Which one is matching your requirements the most?

jh20001
09-03-2009, 05:38 PM
WHMCS is not WHMAutopilot. They are both completely different billing systems. WHMAutopilot hasn't been updated for a while, I would recommend you stick with WHMCS.

As for which one to go for.. Which one is matching your requirements the most?

They both have their ups and downs, and in their own ways can prove a good buy. However The winning factor can be the experience of others. It's always good to tip the scale in the right direction by finalizing decisions based on the testimonials/opinions of others.

HostThree
09-04-2009, 09:45 AM
HostNine had pretty poor support when I was there, not only that but because they use a resellercentral program (which is built ontop of cPanel) it takes a lot more work to transfer accounts out.

Never been with HostGator, but I wouldn't recommend HostNine. I would suggest looking at Innohosting or ResellerZoom, both cracking companies.

jh20001
09-10-2009, 08:47 PM
Well, It appears that based on popular vote, HostGator is the way to go. Thank you everyone for your feedback. This will really assist in my decision making.

JayWiz
09-12-2009, 01:31 PM
I will vote for HostGator.
This company is well known and have great support.
The WHM is great feature that helps host management.

JayWiz
09-12-2009, 01:45 PM
I will vote for HostGator.
This company is well known and have great support.
The WHM is great feature that helps host management.

MrJosh
09-12-2009, 01:54 PM
I vote for HostGator too, the support is amazing and they have a great reputation as far as I'm aware for the service they provide.

jh20001
09-15-2009, 10:27 PM
Well based on the information we have gathered, our detailed comparison and all of your reviews, HostGator has taken the win as we have decided to use them in are upcoming move. It was an all-in vote in the end on our side so they were favored hands-down. Thanks for everyone's input and vote!

manhal
09-16-2009, 09:10 AM
*Hi jh20001,

It looks like we are both in the same exact situation as I am too looking to find a good reseller host and I also found host9 and hostgator the 2 target companies to go with (again the same like you).

However, after days of investigations and reading reviews, I decided to go with host9!, why? because:

- Most importantly hostgator does not allow oversold and I can not offer unlimited packages to my clients (well I know, in reality unlimited offers are not exist but what can I do if this is the today's marketing term that seem to work very well).

- Second reason, from my little experience, I found that most peoples in places other than US (such as Europe) prefer to have hosts close to their own geo location (which is understandable) therefore having different geo hosts to offer to your clients will increase the number of your customers, at least this worked very well for me when I used this great feature as a marketing factor.

Okay the support with host9 may not be as great as hostgator but this does not mean that they "don't have support", if this was correct at all then it just means that their support is slow, I am not sure how important this to you but for me I would not substitute "slow support" with the great features like allowing-oversold and geo-hosts.

jh20001
09-16-2009, 01:23 PM
*Hi jh20001,

It looks like we are both in the same exact situation as I am too looking to find a good reseller host and I also found host9 and hostgator the 2 target companies to go with (again the same like you).

However, after days of investigations and reading reviews, I decided to go with host9!, why? because:

- Most importantly hostgator does not allow oversold and I can not offer unlimited packages to my clients (well I know, in reality unlimited offers are not exist but what can I do if this is the today's marketing term that seem to work very well).

- Second reason, from my little experience, I found that most peoples in places other than US (such as Europe) prefer to have hosts close to their own geo location (which is understandable) therefore having different geo hosts to offer to your clients will increase the number of your customers, at least this worked very well for me when I used this great feature as a marketing factor.

Okay the support with host9 may not be as great as hostgator but this does not mean that they "don't have support", if this was correct at all then it just means that their support is slow, I am not sure how important this to you but for me I would not substitute "slow support" with the great features like allowing-oversold and geo-hosts.

That's where we and yourself are different. We are against overselling and focus on reliability. We would rather offer our clients reliable hosting with little risk of high loads that can bring lower uptime %'s. Also quick support is important when your looking to resolve something because you may have patience sometimes, but in a lot of cases your client will not (sometimes simply because they don't understand). So the quicker you respond with resolve, the better your customer feels about you. It's all about reputation and giving your customers the best (in our opinion). Also since (as you said) "unlimited" isn't really realistic, why claim to offer it. In the end it causes too many problems. Every company has its opinions and goals though.

manhal
09-16-2009, 03:44 PM
That's where we and yourself are different. We are against overselling and focus on reliability. We would rather offer our clients reliable hosting with little risk of high loads that can bring lower uptime %'s. Also quick support is important when your looking to resolve something because you may have patience sometimes, but in a lot of cases your client will not (sometimes simply because they don't understand). So the quicker you respond with resolve, the better your customer feels about you. It's all about reputation and giving your customers the best (in our opinion). Also since (as you said) "unlimited" isn't really realistic, why claim to offer it. In the end it causes too many problems. Every company has its opinions and goals though.

Welcome to the marketing world !!

Yes, it is all about marketing my friend, we are both in full agreement that the goal is to make our customers happy but apparently we are in disagreement how to achieve this goal....
What is wrong to offer an "umlimited" package if that makes your clients happy while I know they do not go beyond a cretin limit which is fine with me anyway!
For instance, you selected hostgator but isn't the company really offering their clients the un-realistic package "unlimited" ?

Also what is wrong with overselling especially if you do it in a professional manner, it won't really matter which way you use as long as you make your customers (and yourself) happy.

jh20001
09-16-2009, 06:50 PM
Welcome to the marketing world !!

Yes, it is all about marketing my friend, we are both in full agreement that the goal is to make our customers happy but apparently we are in disagreement how to achieve this goal....
What is wrong to offer an "umlimited" package if that makes your clients happy while I know they do not go beyond a cretin limit which is fine with me anyway!
For instance, you selected hostgator but isn't the company really offering their clients the un-realistic package "unlimited" ?

Also what is wrong with overselling especially if you do it in a professional manner, it won't really matter which way you use as long as you make your customers (and yourself) happy.

It is in our experience that "unlimited" plans attract a lot more attention from unwanted clients (abusers). Limited plans attract the attention of those who know what they need.

Regardless, we are at an advantage as we are not a company that relies soley on the profits of our hosting accounts. Therefore we don't have to mass collect accounts however we can (hence the purpose of unlimited plans). We are a design/dev firm who offers hosting to our clients. So, in most cases, the client ask us to host it, and we give them only what they need...at a good price. This allows us to offer more than just development, as well as know exactly how much space is truly sold on our end, allowing us to better manage resources.

When you play with overselling and unlimited plans, your host is offering it, then your offering it...it's multi-tier.

Clients don't *need* unlimited plans. It's up to you to sell them on "why".

I do agree, it is sad that WHM (directly) and HostGator do not allow the control of geo-location...but in the end, quality and service outweigh that.

wlsiew
09-24-2009, 02:26 PM
*Hi jh20001,

It looks like we are both in the same exact situation as I am too looking to find a good reseller host and I also found host9 and hostgator the 2 target companies to go with (again the same like you).

However, after days of investigations and reading reviews, I decided to go with host9!, why? because:

- Most importantly hostgator does not allow oversold and I can not offer unlimited packages to my clients (well I know, in reality unlimited offers are not exist but what can I do if this is the today's marketing term that seem to work very well).

- Second reason, from my little experience, I found that most peoples in places other than US (such as Europe) prefer to have hosts close to their own geo location (which is understandable) therefore having different geo hosts to offer to your clients will increase the number of your customers, at least this worked very well for me when I used this great feature as a marketing factor.

Okay the support with host9 may not be as great as hostgator but this does not mean that they "don't have support", if this was correct at all then it just means that their support is slow, I am not sure how important this to you but for me I would not substitute "slow support" with the great features like allowing-oversold and geo-hosts.

...please update on ur hosting with host9 :)

xojac
09-26-2009, 07:19 AM
I would not suggest either of these, because both are very huge companies and usually struggle with way too many consumers on their servers. Nevertheless Hostgator seems to be the more reliable one of these two.

mipymesolutions
09-26-2009, 12:51 PM
I am looking around for a reseller package and did chat online with a HostGator sales support person and He responded all my questions about becoming a reseller, the packages and selling customized templates, etc.

I will try the HostGator aluminium package and if everything goes well i will upgrade as needed. If things go wrong then I will just look for another reseller and get rid or keep the HostGator aluminium package dependeing on how many clients i currently get under their service.

For now I go with HostGator

mipymesolutions
09-26-2009, 01:07 PM
Also if you would like to add a third choice would you consider arvixe.com?

They seem to offer more but I am cautious and still reviewing pros and cons in selecting them or HostGator.

Check them at http://www.arvixe.com/reseller_web_hosting