Can Cerberus be used for mananging more than one company support? we have never used it before.

We are using Kayako and Whmcs pair for each of our two companies.

Also how easy is to migrate from Kayako to Cerberus? and does cerberus integrate with Whmcs well?

Please advice.

Greetings:

Thanks to Jesus this is our 14th year in business; and through many of those years we've been using Cerberus.

Thus stated, in our case we are looking at moving away from Cerberus for several reasons:

1. We are having issues receiving email from clients sending through Microsoft Exchange Server. While we are on an older, paid, version of Cerberus, looking at Cerberus forum posts, we see that this appears to be an issue with others as well (even on newer versions).

2. While we've considered upgrading to the latest Cerberus version, we find it extremely cumbersome and anti-user. That's just our take.

I know there will be positive responses for Cerberus; and that's a great thing as it does work for various parties... it just started failing miserably for us.

We are still doing home work, but so far http://www.userscape.com/products/helpspot/ is in the lead.

See http://www.userscape.com/products/helpspot/case-studies/ for who is using HelpSpot.

Thank you.

I know cerberus has issues retrieving emails from Exchange 2007 servers which kind of sucks if you running it in a Windows environment, but overall Cerberus has pretty nifty features and is very effective when tracking work that needs to be done.

Greetings:

Our issue is that when customers send email from their email server which happens to run Microsoft Exchange, Cerberus doesn't put the email into the ticket system.

Thank you.

Thank you for input, checking help spot now.

Helpspot does not impress us :( Nor they seem to support multiple companies.

Is anyone using Cerberus for managing multiple company support at one place?

Greetings:

One of our concerns for a Help Desk was the ability to support multiple support sites on the same server (i.e. dynamicnet.net, wemanageservers.com).

HelpSpot does allow the creation of what they call secondary portals.

See http://www.userscape.com/helpdesk/index.php?pg=kb.chapter&id=63

What impressed me as I was doing research yesterday (we need to leave Cerberus as quickly as we can, but not so fast we miss something) was the power of HelpSpot's API.

People are using the API for tying in with various CRM systems, email contact managers, and what not.

Thank you.

P.S. We do currently use Cerberus to manage multiple companies; but as I stated, it chokes on email from clients using Microsoft Exchange Server. So if you will never support any clients using Microsoft Exchange OR you can command those clients to drop Exchange...

Cerberus allows you to create different queues but there is no logical separation between companies also staff cannot have different signatures.

We switched to Vision helpdesk from Kayako.

You need Satellite Helpdesk feature to consolidate support for multiple companies at one place and still have logical seperation.

Vision offers this feature check this
http://www.thevisionworld.com/true-satellite-helpdesk.html

Thank you, Checking Vision Helpdesk now.