I call Burstnet cause one of our servers is down and here is how the conversation went :eek:

yea ok were working on it ok? were gonna put it up as soon as possible ok? yea yea ok, click. WOulda been nice to even say a word

:confused:

I believe it, it often takes days to get a support ticket responded to, and their AIM support does not exist.

wow. that's horrible.

talk about bad attitude :)

Originally posted by Prince
I believe it, it often takes days to get a support ticket responded to, and their AIM support does not exist. They just added another three or four AIM contacts.

great, but that does not mean they will respond when you IM them.

Hello,

firstly i cant speak for all noc/burst users,
personally i get great technical support from noc
billing is a bit poor but its not that often you need billing support.
also, they are a very large company and you can imagine it would be very busy there at times (especially when there may be network problems), and while this is happening everyone is phoning/IM'ing them at once.

anyway,
here is some AIM names i got in my collection.

BurstNET (best tech there)
BurstNOCSupport
BurstNETSupport
burstnetbill
burstnetbill2
BurstCSM
burstdave

also what "SoftWareRevue" said about them adding new AIM names/support people is true, but i dont have any of them yet :-)

ryza

I don't have much luck with Burst support or billing. I have basically given up and put my company in a position NEVER to have to rely on their support.

That is a bit hard to do with billing. I e-mailed them last week and am still waiting on a response. I do believe my next server will be from DedicatedNOW, but I won't have to make that decison for a while.

Andrew

Off topic:
any one have a aim address for dedicated now? Orderd a server 5-6 days ago.. Got a email while i was out of town for some time about how to pay. Just wondering if I could still get the server...

Andyc,

the best person to contact for billing probs at Noc is Ruth.
which is burstnetbill2 on AIM.

ryza

Originally posted by interactive
Off topic:
any one have a aim address for dedicated now? Orderd a server 5-6 days ago.. Got a email while i was out of town for some time about how to pay. Just wondering if I could still get the server...

AIM: ninneball

He added me. Its not 24/7 but Ive seen him everyday since he added me.

Originally posted by phantasywork
I call Burstnet cause one of our servers is down and here is how the conversation went :eek:

WOulda been nice to even say a word

:confused:

At least they answered and said something. Now you know somebody is there working on it.

Originally posted by WebHozt


AIM: ninneball. . . . . .Ain't that Matthew; that don't work there no more?


And, I agree with the 'title' of this thread. I've always had helpful, friendly conversation whenever I called.

Originally posted by intellec
At least they answered and said something. Now you know somebody is there working on it.
Yeah, they're not there for a friendly chat. They're working in a high pressure environment and would get stressed to the max etc. I'm sure they don't mean to be rude, it's just the atmosphere etc....:)

Originally posted by SoftWareRevue
Ain't that Matthew; that don't work there no more?


And, I agree with the 'title' of this thread. I've always had helpful, friendly conversation whenever I called.

Yeah, I think thats Matthew McCormick. He doesnt work there anymore? :confused:

Originally posted by WebHozt


Yeah, I think thats Matthew McCormick. He doesnt work there anymore? :confused:

He works for Pegasus now.

Yes... He seems to be in charge of their new DedicatedNow division. They offered great deals recently.

I got confused because software revue said he doesnt work for pwebtech/dedicatednow anymore.

The only polite and helpful person that i talked with at Burst was Matthew. We left burst shortly after he did, for several reasons. I don't have anything good to say about them so i won't say anything. :D

Originally posted by DayGlo
The only polite and helpful person that i talked with at Burst was Matthew. We left burst shortly after he did, for several reasons. I don't have anything good to say about them so i won't say anything. :D

I agree with that. They lost a great employee when Matthew left.

Hi,

Yes, I left Burst, and am now employed with Pegasus / DedicatedNOW

Thanks to all for your kind words, they mean a lot, and I was very happy to help each and everyone of you.

Sincerely,

I always enjoyed BurstNET. I was comfortable with their support team. I talk to Darren a lot. When I left and colo'd with Rackforce, I continued chatting with Darren. He's gettin out of BurstNET too. Goin into business for himself.

Matthew, keep up the good work... I can see that you have been very busy lately with the advent of dedicatednows opening sale - All which seems to been placed in very good hands :D Well done and thank you.