Hey,

Hostcharge.com is still not accepting new signups :( .. Well that actually sucks, they said check back next month and its the next month and still not accepting new signups.

Anyone knows when will they be accepting new registrations ? :eek:

Well, I think the best thing to do is contact hostcharge themselves about it ?

According to Trevor they will accept new signups when they release the new mcc
Here's his exact quote from the forums

when the new mcc is released, theres no exact date we're hoping for late november, nothing in stone

I contacted them last week if i remember correct, i was told by BOTH admins that it would be early dec before they accept new signups.

its being set back all the time
started off september, then halloween, then november, now december.

I wish to use them for a personal project im working on, but due to the time on there new signups i dont think i can wait.

I am interested in the "Direct Package"

What has it got to offer that others dont?

Originally posted by Mike_R
they said check back next month and its the next month and still not accepting new signups.

Anyone knows when will they be accepting new registrations ? :eek:

They will be accepting new sign ups next month, after the next month, after the next, which is next to the last next month which seems to been very soon. :)

they are fine if you have an account with them.. but if you want to signup dont hold your breathe...


the new MCC has been delayed around 6 months in a row now - getting a little annoying.

Originally posted by UH-Matt
they are fine if you have an account with them.. but if you want to signup dont hold your breathe...


the new MCC has been delayed around 6 months in a row now - getting a little annoying.

UH-Matt,

Do you know exactly what is involved in making a new mcc? Are you aware of how we are revamping our system? Are you aware of the new merchant accounts we're setting up? Are you aware that we have to redo our entire backend? :rolleyes:

Releasing a product/service as sensitive as a mcc which controls your finances, and credit card charges requires planning, a lot of debugging, a lot of testing before it can be released to 100's and 100's of users.

We have promised a new mcc and you will get a new mcc. Patience is a virtue :stickout:

Ashar.

Ashar, i wasnt having a go - but there have been several milestone dates set which were not achieved.

Im sure the new MCC will be great and i do know of the ammount of work required...
It would have been best for you to never set a date for the new MCC thus not getting peoples hopes up :)

Originally posted by UH-Matt
Ashar, i wasnt having a go - but there have been several milestone dates set which were not achieved.

Im sure the new MCC will be great and i do know of the ammount of work required...
It would have been best for you to never set a date for the new MCC thus not getting peoples hopes up :)

which is why they aren't setting one now....

I'd would rather have HC raise my hopes and then knock them down because they are improving it even more than have a buggy MCC.

May i ask what is *wrong* with the current MCC?

Also Kyo, its because of Matt i am waiting (however long i may have to) for your service :) He has recommended you to me.

Originally posted by ThomasC
May i ask what is *wrong* with the current MCC?

Also Kyo, its because of Matt i am waiting (however long i may have to) for your service :) He has recommended you to me.

Nothing is actually *wrong* with it... we just made the mistake of telling our clients that a new MCC is comming out, hence causing excitement and dissapointment when we were unable to meet the deadline, due to issues which kept on popping up. :bawling:

See im not just out to slate your failure to meet deadlines :)

I do actually still recommend you and think the service is great.

But why keep the signup page off then? I've also been looking to signup for a while, but couldn't...

Because its hard enough supporting all existing clients without the added hassle of setting up new clients while we're getting ready for our transition to our new mcc.

Wow, they are still working on the new MCC?! Wow, but only 2 months ago was the first deadline and now it's still under development. Well, I wish you all the best...

To anyone looking to sign up anywhere, I reccoment an authorize.net reseller or purchasing a modernbill account (which comes with a free authnet account). :)

I would recommend waiting for hostcharge still :)

I hope its getting close in getting that new MCC done .. :)

Originally posted by ^Kyo
Because its hard enough supporting all existing clients without the added hassle of setting up new clients while we're getting ready for our transition to our new mcc.

Right. What I said didn't quite come out like I wanted. I didn't mean to sound as if I was critisizing (hmm) or anything. That was just pure curiosity.

Thanks for the answer.

Wow, i like it! Its just that im not sure, how safe it is after all these scams going on nowadays.. So please, if someone is using them already, please feel free to fill me in on hows the service? Is staff behaving proffesional? How you ever had any problems? Dont get me wrong, from what i have seen, i like it, but its just hard to tell just from checking out the website.

What are the main pros and cons in comparisson to lets say 2checkout?

PS: Kyo: Im from Europe (though my company is incorporated in the US, State of Delaware as an offshore LLC), is your service suitable for me as well, or are there any complications regarding this issue, or maybe some additional or higher fees? I would be transfering most of the money to the Europe, since its where I reside.
Thank You.

First the bad:

- They reject quite a few transactions but they are aware of it (and it can be fixed by billing the customer again)
- When issuing a wire transfer the balance doesn't match always and neither does the monthly statement (happens only sometimes)
- Their customer management is not very good when you start to get many customers

Then the good :)

- Great and very fast support
- Good rates
- Very easy to setup
- Great uptime (can't remember any downtime for the actual order page
- great system for setting up billing and automatic billing
- option to bill a card manually which works good as well

Hope this helps.

I agree with the above, Im very happy with them.

Im sure a lot of the existant downpoints will be fixed with the new MCC anyway.

Tox: thanks!

Well, im still not sure should i wait for them or should it signup with 2checkout.
Can you, or somebody else recomend me which is better, or even better - Point out the good and the bad points of 2checkout the way Tox did, so we can compare them?

Well.. its a lot better to have a backup payment processor. So if you really need a cc payment processor right now, you can signup with 2checkout while waiting for hostcharge to start accepting new application. When hostcharge got their new MCC out, you can use 2checkout for your backup.

2x setup costs.

hostcharge has no setup if you pick the basic account ;)

Well, 2checkout setup fee is $49 and no other fees ever, so its affordable, even if you use it as a backup. I guess Ill listen to your advice, though, Im not really sure why would I need a backup at first place?

Im after a Direct account...... OH WORK! GTG BYE!

Asher : So I can expect the new registrations to be open in early December ??? :confused: :confused:


You guys know any other way to accept credit cards for free (no monthly or setup fee) ??

I found swreg.com, but i can't understand how it works. Tooo complicated. And they look unreliable. Is swreg.org reliable ? :)

Are there any dang demo's or screenshots for this thing?

I'd really like to see what I'm buying before I buy it.

Ohhh! I'm a Junior Guru Wannabe!!! :P

You know, instead of griping that they are not accepting new accounts...you all should be feeling pretty good about the fact that they aim to provide good service to EXISTING customers first. For me, anyway, it makes me feel good about eventually signing up with them.

I think if 2checkout had the same motivation...they wouldn't have alot of the problems they have now. ;)

--Tina

Am I the only one that seems to be having a hard time getting support? My emails sent to trevor@hostcharge.com and support@hostcharge.com are ignored--I NEVER RECEIVES RESPONSES. If I send a second email a week later in big capital letters I occasionally get a response back like... We are checking on it... but I have one big issue right now--my wire transfer is not going through, I can't get my money. I sent an email to Ashar so hopefully he will help me.

Originally posted by brandonk
Am I the only one that seems to be having a hard time getting support? My emails sent to trevor@hostcharge.com and support@hostcharge.com are ignored--I NEVER RECEIVES RESPONSES. If I send a second email a week later in big capital letters I occasionally get a response back like... We are checking on it... but I have one big issue right now--my wire transfer is not going through, I can't get my money. I sent an email to Ashar so hopefully he will help me.

I responded to you already.

I want a Direct hostcharge account :(
Hope you get the new MCC up soon, good luck!

I can't wait to get my hostcharge account. Not only are they cheap but they have a great reputation here. It's good to see that they are updating their system even though it's taking a long time to complete that task. I don't think anyone should complain because of the wait. Fine.. let's tell Ashar to just let us try the new MCC. We'll just ignore all the lost transactions, errors, and unavailable features if there are bugs. :stickout:

Hostcharge keeps saying yeah next month... =/

lost transactions, errors, and unavailable features if there are bugs.
Credanco, you can try mine, if you will ignore all of the above! there will not be *cough* 100% lost transations *cough* honest!

Yes hostcharge have a great rep.

lol Yes.. could be true. May they should just release a blank .php file and call it their new MCC Beta Test for the impatient. :stickout:

Originally posted by Credanco
lol Yes.. could be true. May they should just release a blank .php file and call it their new MCC Beta Test for the impatient. :stickout:

:emlaugh: Good idea, i'll make this release in the morning ;)

Thank you very much :D

YAY! Account signups will be open too then? :)

Probably just the MCC Beta Test for the impatient. Not account setup for the impatient. (demo form below)

Name:
Local Mental Correction Facility:
Actual Age:
Age portrayed:

:laugh:

Haha!

:)

I inititated a wire transfer througth the MCC a few days ago. However, I did not realise the high fee for an overseas wire transfer - $30. It's the first time I have withdrawn money from my hostcharge account. The pricing on the website is very different. Everything is in a state of flux at hostcharge. Anyway, as the transfer never happened I emailed Trevor asking him to cancel it.

Hostcharge have stopped updating our available balance. They sent an email explaining that this was because they are in the process of changing bank accounts - with all this complete change of their system.

I just hope they get everything sorted out soon. I notice that 2checkout are now introducing an ATM card. I went with hostcharge because of the ATM card - but that was before the fees went through the roof. I'm hoping they do get things sorted out soon. I don't need any more features. The existing MCC is fine. I just need an affordable and workable means of getting my money out of my account as an international customer.

:)

Is it true that hostcharge is a reseller for a French merchant accounts company? I'm sure I read about this somewhere. If it is true, they must be working on a very tight margin.

And why advertise a new product (MCC?) if it isn't primed for production yet?

Questions, questions...

> They sent an email explaining that this was because they are in the process of changing bank accounts.

Or the question could be turned upside down: Is their current bank deserting them?

> I did not realise the high fee for an overseas wire transfer - $30

It ain't your fault when their website is claiming that they will charge $13. If what you are saying is true then that's quite misleading. Maybe their rep will tell us that their website info will be corrected within the next 24 hours?

Originally posted by mistral1
Is it true that hostcharge is a reseller for a French merchant accounts company? I'm sure I read about this somewhere. If it is true, they must be working on a very tight margin.

And why advertise a new product (MCC?) if it isn't primed for production yet?

Questions, questions...

> They sent an email explaining that this was because they are in the process of changing bank accounts.

Or the question could be turned upside down: Is their current bank deserting them?

> I did not realise the high fee for an overseas wire transfer - $30

It ain't your fault when their website is claiming that they will charge $13. If what you are saying is true then that's quite misleading. Maybe their rep will tell us that their website info will be corrected within the next 24 hours?


Answers, answers....

> HC isn't a reseller for any one except its own merchant accounts lol. And yes our merchant accounts are French (and German).

> Why on earth would our bank desert us? Infact your 'question' makes absolutely no sense. Has your bank ever called you up and said: "Hi, we dont want you keeping $1MIL with us because we dont like your face, so like... bye.. and get your unwanted money out asap." :rolleyes:

> The fee (wire fee) advertised on our website is for forigen currency wires (non USD).

If you have any questions, feel free to ask.

Ashar.

Asher,,,

THEN STATE THE FACTS IN THE WEBSITE!!! I have read until I cannot read anymore regarding complaints and how CS has diminished over the past few months.. Ans having to wait 30 days for MY MONEY to be made available and now having to wait until YOU transfer it to another bank, or whatever you are doing, is the icing on the cake..

OK,,, a cool MILLION in the bank.. Mos tof it belongs to your account holders but WHO is getting the interest off this money??? It sure as hell is not us because we cannot get our money right now and for at least 30 days... NICE WAY to get more money!!!

I think it is time for a change!! 2CO sounds really nice right now!!

The fee (wire fee) advertised on our website is for forigen currency wires (non USD).

?????? USD 13.00 ???????

Not to be mean or anything but wouldn't this topic be better on the hostcharge forums? :rolleyes:

> Why on earth would our bank desert us? Infact your 'question' makes absolutely no sense. Has your bank ever called you up and said: "Hi, we dont want you keeping $1MIL with us because we dont like your face, so like... bye.. and get your unwanted money out asap."

Who are you kidding? There can be lots of reasons why a bank would want to terminate your account. Also, these aren't your own funds. Second, if you've collected 1.2 million from your customers' transactions and you have 1 million in your bank account, there's a simple word that describes the deficit (I don't want to mention the word).

> And having to wait 30 days for MY MONEY to be made available

And what's your reply to this?

> The fee (wire fee) advertised on our website is for forigen currency wires (non USD).

It would be advisable to change your wire transfer pricing on your website or I may be tempted to mention the word. :)

Originally posted by kevinwholder
Asher,,,

THEN STATE THE FACTS IN THE WEBSITE!!! I have read until I cannot read anymore regarding complaints and how CS has diminished over the past few months.. Ans having to wait 30 days for MY MONEY to be made available and now having to wait until YOU transfer it to another bank, or whatever you are doing, is the icing on the cake..

OK,,, a cool MILLION in the bank.. Mos tof it belongs to your account holders but WHO is getting the interest off this money??? It sure as hell is not us because we cannot get our money right now and for at least 30 days... NICE WAY to get more money!!!

I think it is time for a change!! 2CO sounds really nice right now!!


You might want to calm down and take a more civilized tone. can you tell me on which planet, do checking accounts pay interest? I'd like to know?

Ashar.

Originally posted by mistral1
> Why on earth would our bank desert us? Infact your 'question' makes absolutely no sense. Has your bank ever called you up and said: "Hi, we dont want you keeping $1MIL with us because we dont like your face, so like... bye.. and get your unwanted money out asap."

Who are you kidding? There can be lots of reasons why a bank would want to terminate your account. Also, these aren't your own funds. Second, if you've collected 1.2 million from your customers' transactions and you have 1 million in your bank account, there's a simple word that describes the deficit (I don't want to mention the word).

> And having to wait 30 days for MY MONEY to be made available

And what's your reply to this?

> The fee (wire fee) advertised on our website is for forigen currency wires (non USD).

It would be advisable to change your wire transfer pricing on your website or I may be tempted to mention the word. :)

No you are indeed very wrong and our bank was sorry to loose our business considering the money they made off us in wire fees each month.

What about the 30 days? Thats the regular payout period. Dont like it, go elsewhere.

Our website will be changed when the new mcc comes out, at the moment we arent even accepting new signups so its not making a difference.

Go ahead mention the word, I dont play childish 'hide n seek' games, but apparently you like to. Be my guest and mention the word. :cool:


Let me guess, the so dreaded word is debt? Oh my knees are shaking... debt.... scary... especially considering the fact that Acenet Corp Ltd and its subsidaries (hostcharge, atwebhost etc) are all debt free and profittable companies. Some people just crack me up. :rolleyes:

Oh yeah, and just the facts... $1M was just a figure off the top off my head apparently you took it seriously lol. And a very large part of our bank balance is our own company's money. I dont want to get into a flame war with you, so go ahead post whatever you want, I really could not care less.

Originally posted by ^Kyo
can you tell me on which planet, do checking accounts pay interest? I'd like to know?

Australia

Originally posted by kevinwholder
The fee (wire fee) advertised on our website is for forigen currency wires (non USD).

?????? USD 13.00 ???????

And Kevin, if i am not mistaken you're in USA, and US tranfers still cost the regular fee.

And its surprising people never read what we say completely, $30 is for international USD tranfers. Oh yeah and to add to this further... since a long time (literally months) our international usd wire fee has been $30. :rolleyes:


Also, I'd like to know, why exactly are you people complaining? Its not like hostcharge is false advertising or anything. If you want to pay USD 13 for a forigen currency (non USD) transfer then all you have to do is ask. Provided you dont mind paying the exchange rate conversion fee our currency exchangers charge us.

Originally posted by Editor


Australia


I'm moving to Australia! :D

Originally posted by ^Kyo
I'm moving to Australia! :D
Sorry, we're full. :D

haha.

Originally posted by Aussie Bob

Sorry, we're full. :D

lol:laugh:

ah well ive been using Hostcharge and i can say the MCC is good, The information on the website is confusing however.

I signed up on the basis that transfers would cost me $13US to transfer to Australia. I accept the explanation, i just think it should have been explained before i signed up.

As for Customer support, i think this is a real issue. I mean how hard is it to install Perl Desk or something?? rather than having people winge in forums.

As for the new MCC i cant wait.

and so long as i can access owed money before Xmas ill be happy, otherwise Santa aint coming to my house:eek:

They use to have perldesk for a while. The info on the website needs to be accurate - because as a relatively new user of the service, I still relied on it, never having wanted to do a transfer before.

Originally posted by STX-Hosting
its being set back all the time
started off september, then halloween, then november, now december.

Not surprising I was going to sign up with them, about a year ago and the same thing. new mcc, updating our merchant accounts, yada yada yada. I dont know if adebill ever started either.

Originally posted by midwestserv
I dont know if adebill ever started either.

Asher previously ran Adehost, whcih is where Adebill came into it. Hostcharge is just the follow on from that in name.

Cheers

Gary

Hmmm, I feel tempted to post a 'teaser' link here to show how the new mcc will look :D

Depends though if you people really want to see it ;)

Ashar.

*raises hand*

I do, I do!! :spiny:

Okay if you really ask for it:

http://secure.hostcharge.com/mcc

Dont try clicking the links, I haven't linked you to a production server ;)

Ashar.

Ooo! Very nice :)

HostCharge.com
81 City Road
London, EC1Y 1BL
United Kingdom

YOUR UK! Ok, i am UK, i WILL wait for you to open signups now. Bloody great! Good one, i never knew, haha!

Can you answer me 1 question, will the new system allow me to pass variables to the payment page rather than setup a link for each product.

I want to be able to send like a price and item number to the hostcharge payment page rather than set a link for everysingle thing i want to sell.. is this gonna be possible.. simple yes or no :)

Well... we're not just UK, we're a lot more as well lol (Canada, US etc).

UH-Matt,

What you ask for is possible -as is- in the current mcc. And yes this feature will be extended as a full API in the new MCC as well.

Ashar.

Kyo, i know you must get this a dam lot, but whats a ROUGH time for the new MCC?

Looking to signup ASAP

"What you ask for is possible -as is- in the current mcc. "

how do i do this with the current one ?

ThomasC,

A date will be announced very soon, this will be a 100% confirmed date. Once its announced, I'll gladly update you right now giving a date would be premature. ;)

UH-Matt,

Using the "madjust" and "sadjust" hidden fields you can accomplish that. For example, create a product with a $1 value (or GBP 1, whatever) and name the product "United Hosting Payment". Then your script would calculate the total for that order and use madjust to adjust the monthly recurring value or the sadjust to adjust the setup fee accordingly. Instructions are available in the 'get links' area of your current mcc.

Ashar.

Excellent.. you just saved me a few hours of adding 127 links for the different pricing which can occur from a script ive made :)

:( I don't feel special anymore....I saw the new MCC weeks ago and thought *I* would be one of the few....:bawling:

Not a problem Kyo, looking forward to signing up with you.

Akash,

Heh, I showed you the link first of all :stickout: Be proud lol.

Ashar.

looks the same as the old interface ...

/ME runs ! :D :D :D

:angry: :mad: :kaioken: :smash: :sickface: :disagree: :bomb: :flamethr:

hahah try and use a few more similies next time - new MCC looks good mate, can see some new links which look like they are going to answer my prayers :)

Matt prays to god about credit card processors!!!!

Don't we all??? :D

Our credit card processor, who art in Hostcharge.. hallowed be their name.

ThomasC , maybe thats where your going wrong :)

Originally posted by ^Kyo

can you tell me on which planet, do checking accounts pay interest? I'd like to know?


http://www.bankofamerica.com/smallbusiness/checking/index.cfm?template=check_bi.cfm

http://www.bankofamerica.com/smallb...te=check_bi.cfm

Business Interest Checking. Earn interest on your business checking accounts.

Cool link, however our bank doesn't pay interest. And companies which rely on interest as a source of profits, well I seriously suggest to them to reconsider their business plan.

Interest is what ? 4-6% maximum on a very high risk bank? Pretty measly considering its made per annum. You'd need a *whole* lot of money to make anything worthwhile.

Originally posted by ^Kyo
Interest is what ? 4-6% maximum on a very high risk bank? Pretty measly considering its made per annum. You'd need a *whole* lot of money to make anything worthwhile.

Actually, I think it's only like 2%

I used to work for one of the larger publishing companies in the US and my dept got a big pat on the back one time for failing to realize right away that we received a HUGE wire payment in error. We collected a few thousand in interest off of it and then returned the money in error, keeping the interest. We were only so lucky because we were about a week behind in identifying wire payments -- you'd be a amazed at how many companies will wire well over a million dollars without any explanation.

oh, but Bank of America is not a high risk bank -- they are the largest bank in the country . . . larger than the worldwide famous Wells Fargo

you'd be a amazed at how many companies will wire well over a million dollars without any explanation."

If that was sent to my account, i would withdraw, and move to another country, open a bank account and put it in, and dance on the beach.

Woah!! Nice easy money ;). Actually depending on the jurisdiction you bank in, you really get different interest rates country to country.

Originally posted by ThomasC


If that was sent to my account, i would withdraw, and move to another country, open a bank account and put it in, and dance on the beach.

But, if you are the CEO of the company and already have 650 million lying around, liquid, why would you run away with a three million?

Because im not a CEO and dont have 650million. Lol :)

Originally posted by ^Kyo

Okay if you really ask for it:

http://secure.hostcharge.com/mcc

Dont try clicking the links, I haven't linked you to a production server ;)

Ashar.
This is a very simple design you could knock out in under 5 minutes in any editor just to convince people on here that your new version exists. This seems another BS, imho.

Also, there are other high-interest means to making money out of the sitting funds than just through bank interest. We don't even know whether the funds from the transactions go straight to you or to your merchant account provider.

This is a very simple design you could knock out in under 5 minutes in any editor just to convince people on here that your new version exists. This seems another BS, imho.

Why must you complain?? Why not just get your own merchant account if you are so impatient?

Originally posted by mistral1

This is a very simple design you could knock out in under 5 minutes in any editor just to convince people on here that your new version exists. This seems another BS, imho.

Please be quiet if you have nothing positive to say on the subject.

Personally a simple layout is better for the end user, its fast loading and simple to get where your going - why use flashy graphics? with an MCC its more about the code behind it all than the front end - Thats where hostcharge do a great job.

mistral1 you evil man!

Originally posted by UH-Matt
with an MCC its more about the code behind it all than the front end -

I totally agree :D

I agree also! You musn't forget those people with 14.4k connections. :bawling:

Heh.

I want to sign up with them - I'll just have to wait a while...

Regarding the MCC, at least it's betetr than 2Checkouts!!!!!

Regards
Asif

Originally posted by Credanco
I agree also! You musn't forget those people with 14.4k connections. :bawling:

Oh wow! I am sorry!

If it means anything, I only get this much (http://www.epitomized.com/ghetto/speedtest.gif) at home!

Not bad. I hadn't seen that website before. Here (http://i2host.com/speed.JPG) is my connection speed at home.

Originally posted by fatboy
Not bad. I hadn't seen that website before. Here (http://i2host.com/speed.JPG) is my connection speed.

WOW! At home?

One a very good day, I can get a wee bit past 2.5, but it is very rare.

To keep this on topic . . . I cannot wait for the new MCC . . . but I hope they still incorporate the virtual terminal . . . I need that.

Wait for new MCC ,,, Well we are releasing it next month,, Oh no after two months,, I forgot it... it'l be here after 12.00PM midnight, Oh s hit
Until 01/01/20000

Did you miss all pages 1-7 of this thread? :eek:

"You might want to calm down and take a more civilized tone. can you tell me on which planet, do checking accounts pay interest? I'd like to know?

Ashar."

Well, that is GREAT customer relations!!! I work in customer service heavily and if if one of my employees told a client that, they would be OUT THE DOOR!!! Therefore, I will be out YOUR door very soon.. I will not do business with anyone that treats a client like that!!

Also, in ref to your remark about interest..... as for my checking account,,, IT PAYS ME INTEREST every month!!!

rofl - everyone needs to calm down a little here.

I dont think this thread is classed as "customer service" for hostcharge anyway - I can see how they are getting annoyed with certain peoples comments along the way (including some of my own) .. i am personally willing to wait :)

Hope HostCharge.com accepts new registrations in December.

I registered with damn 2checkout and it sucks. The $100 minimum requirement to send a cheque is the worst thing about them :mad: :mad: :mad: .

Hoping to go with hostcharge in december :).

Originally posted by kevinwholder
"You might want to calm down and take a more civilized tone. can you tell me on which planet, do checking accounts pay interest? I'd like to know?

Ashar."

Well, that is GREAT customer relations!!! I work in customer service heavily and if if one of my employees told a client that, they would be OUT THE DOOR!!! Therefore, I will be out YOUR door very soon.. I will not do business with anyone that treats a client like that!!

Also, in ref to your remark about interest..... as for my checking account,,, IT PAYS ME INTEREST every month!!!

Respect is a 2 way road, if you want respect show respect.

Ashar.

Is this mere coincidence?

1. New MCC launch postponed

2. Hostcharge no longer accepts new accounts (Could it be that their merchant company has terminated their agreement with them in so far as new accounts are concerned?)

3. Hostcharge switching their bank accounts (Perhaps related to no. 2?)

There are two sides to a coin. We're no doubt being told by the rep here of the one side only, trying to put us to a beauty sleep.

*Sigh* :bawling:

Originally posted by mistral1
Is this mere coincidence?

1. New MCC launch postponed

2. Hostcharge no longer accepts new accounts (Could it be that their merchant company has terminated their agreement with them in so far as new accounts are concerned?)

3. Hostcharge switching their bank accounts (Perhaps related to no. 2?)

There are two sides to a coin. We're no doubt being told by the rep here of the one side only, trying to put us to a beauty sleep.

I'm not defending HC, but here's another view...

1)It was postponed once because they needed to make sure it was stable. I personally did not have any problems witht he current mcc, and would rather have a stable mcc, than one that is filled with bugs.

2) This is so they can concentrate on their current customers. If their merchant company terminated their agreement, they wouldn't be able to allow existing customers to use their service.

3) They are switching to a new Merchant account provider, and they probably need to get a bank account at a specific bank.

And let's not forget the new visa rules. They can no longer state they are a payment processor, so that will take some working around with the bank and the merchant account provider.

Originally posted by Mike_R
Hope HostCharge.com accepts new registrations in December.

I registered with damn 2checkout and it sucks. The $100 minimum requirement to send a cheque is the worst thing about them :mad: :mad: :mad: .

Hoping to go with hostcharge in december :).

$100 is reasonable. After all, it also saves you some money, since usually you have to pay your bank certain fee in oreder to cash it out.. If $100 is to much for you, than you my friend should consider if you are in right business..

Just MHO, not looking for flame ;)

lol :)

>> 1) It was postponed once because they needed to make sure it was stable. I personally did not have any problems with he current mcc, and would rather have a stable mcc, than one that is filled with bugs.

You've got a point there. And this is exactly what they are telling the world. What we don't know is whether this is the real reason for the postponement. Let's remember that over 2 months have passed since their supposed release date.

>> 2) This is so they can concentrate on their current customers. If their merchant company terminated their agreement, they wouldn't be able to allow existing customers to use their service.

I didn't say the company may have terminated their agreement in its entirety if you read my post again.

>> 3) They are switching to a new Merchant account provider, and they probably need to get a bank account at a specific bank.

That might well be the case. It could also be that their contract with the new merchant provider may have fallen through.

mistral1, i bet your a the glass is half empty type of guy...

Originally posted by ThomasC
mistral1, i bet your a the glass is half empty type of guy...
Well, again, you might be half right, depending on how you look at it as you've pointed out. :)

Let's just say I don't like the types that try to ride a horse on others' backs ...

Originally posted by rackyou
PS: Kyo: Im from Europe (though my company is incorporated in the US, State of Delaware as an offshore LLC), is your service suitable for me as well, or are there any complications regarding this issue, or maybe some additional or higher fees? I would be transfering most of the money to the Europe, since its where I reside.
Thank You.

How do you do that? I mean how do you setup a company in US while you are in europe. Any info will be much appreciated. Thanks!

Originally posted by kevinwholder
"You might want to calm down and take a more civilized tone. can you tell me on which planet, do checking accounts pay interest? I'd like to know?

Also, in ref to your remark about interest..... as for my checking account,,, IT PAYS ME INTEREST every month!!!


They also pay interest on checking accounts in ARGENTINA, :D but the bank will hold your money for ever. :bawling:

IMO Everyone look elsewhere, Asher has been trying to get his payment processing system launched for well over a year. This first started with adebill and then changed to hostcharge, So for those who are waiting my advice would be not to.

MarcD,

Just to set the record straight, HostCharge is -not- adebill and HostCharge is -not- my payment processing system, I am just one of the people behind it.

And in response to your remark, I'll say this, those who are waiting will see the final product very soon and it will be worth the wait.

Also just so that you know, HostCharge as is, is regarded as complete theres nothing 'incomplete' about it.

Ashar.

ITS DEC!!! OPEN SIGNUPS!.... :) J/k

Wasn't our money supposed to be released today, November 30th?

Originally posted by epitomized
Wasn't our money supposed to be released today, November 30th?

Uh it was released more than 14 hours ago now.

Ashar.

Asher,

What is needed for signup, (once it opens, i want to be ready!.)

I have heard you need things to be faxed, can you please inform me what, so i can get it all ready. (faxing to london office, ok?)

Cheers.

Thomas,

You need to fax the contract we provide and a void check. You'll need to fax this to our US fax#

Ashar.

Originally posted by ^Kyo


Also, I'd like to know, why exactly are you people complaining? Its not like hostcharge is false advertising or anything. If you want to pay USD 13 for a forigen currency (non USD) transfer then all you have to do is ask. Provided you dont mind paying the exchange rate conversion fee our currency exchangers charge us.


Right, so - I'm starting to understand something about hostcharge for once! We can do a non-USD transfer for US$13 but we have to suffer the poorer exchange rate we will get slugged with by your currency exchanger - typically about 2.5%

This is exactly the sort of information your customers need to know! We simply need to be able to work out what is the cheapest way to get our money depending on the amount to be transferred.

The web site says one thing, but when you do the transaction through the MCC it says $30. How are customers suppoed to know that we should contact you directly for this or that? Hostcharge's processes are very mysterious :rolleyes:

Originally posted by wiek

How do you do that? I mean how do you setup a company in US while you are in europe. Any info will be much appreciated. Thanks!

Weik,

Delaware, Nevada, and Wyoming based corporations and LLC's can have foreign owners. There are probably other states that also allow it, but those three I'm sure of. Nevada and Wyoming don't even require the names of the owners to be on the application.

As for setting one up, it's not complicated at all. There are literally hundreds of companies that can help you do it without you ever having to set foot in the US. Do a search at google for something like "nevada corporations" or "online incorporation," and go from there.

Hope this helps.

Originally posted by HuckFinn
Delaware, Nevada, and Wyoming based corporations and LLC's can have foreign owners. There are probably other states that also allow it, but those three I'm sure of. Nevada and Wyoming don't even require the names of the owners to be on the application.
What are the advantages of setting up your company in the US, rather than in your home country? Does it mean you pay less tax, is it easier, or is there another reason?

Seeing no one from support likes to reply to emails of questions on the Hostcharge forums.....

where is our money from the 30th???? 5 to 6 days for a wire transfer is pathetic but 10 days is a total bloody joke.

Some of us need our money to operate our businesses you know.

I would have highly reccommended Hostcharge to anyone, but now .....very doubtfull:mad:

:eek:

They did send out an email saying there was delays on sending out money because of a bank move, I recommend you read there information emails :)

Yeah that email came out last month for payments on the 15th.

I got an email from supports saying it would take 5 to 6 days....that was 10 days ago

My advice to all those that are looking to use Hopstcharge once they are taking merchants again, is to STAY AWAY, especially if the current level of customer support (or lack of it) continues.

11 Days now and no wire transfer, and now we all get an email telling us that all wiretransfers have been cancelled and that we now have to wait till we get out new ATM cards, in order to withdraw money.

And even those that already have their cards havent seen any money either.

The fact that no one even has the decency to respond to support requests about it or to queries about all the changes in the HC forums, leaves me to believe that Hostcharge is a great product run by the most incompetent group i have ever seen.

How they manage to operate is beyone me.

(Funny thing is if you had asked me 2 weeks ago i would have glowingly reccommended them)

Originally posted by akash


which is why they aren't setting one now....

I'd would rather have HC raise my hopes and then knock them down because they are improving it even more than have a buggy MCC.


Oh right, just that Asher told me pretty confidently that the release wuold be mid-december just a few nights ago over MSNIM.

Anyhows i hope the new MCC will be out soon, im sure it will be great.

I dont deny the new MCC will be great, the current one is already quite good, its just the business practices behind Hostcharge than need a lot of work.:mad:

no matter what some say, completely ignoring customer support requests is a valid strategy. we have been using it with great success - eventually they just forget to email us *yet again*.

[tongue firmly in cheek]

anyone else got all transactions for the last couple of days showing pending and not completing ?

/*
Dear Merchants,

As you know HostCharge has been shifting its banking system to a new bank. We are proud to announce that this is now 100% done and we are now established with our new bank.

Starting immediately we have the following payout policies in place:

- Any money transfer requests under $2500 must be sent to an ATM card. It costs just $5 to receive money on your ATM card.

- Transfer requests above $2500 can be sent via wire transfer for $25 per transfer (or via ATM card).

- As of right now all wire transfer requests to ATM cards or banks have been cancelled (except those above $2500).

- All clients are required to make transfer requests in the same way you would request a wire transfer EXCEPT that you need to modify your wire info in this way:

1. Login to your MCC
2. Update your bank info as follows

1. Set your bank name to PaySpark
2. Set your account name (account title) to the name on the atm card
3. Just put \'PaySpark\' in the spaces for the addresses of the bank (bank
address, city, zip, etc)
4. Your address as on file, should be the address you gave to PaySpark
5. Account number is the ATM card number
6. Swift code should be \'PaySpark\'

Once this is done, go ahead and request a wire as you would normally.

- If you haven\'t received your card yet then email trevor@hostcharge.com (with your name and email address only!), then you need to wait, please dont email again and again saying that you have not received the card. Your card will be sent to you via priority mail so that you receive it as fast as possible.

We apologise for any inconvienences caused in the meantime, but this is the final major inconvience you will face and we hope from now onwards your experience with Hostharge is a smooth one.

Sincerely,
The HostCharge Team.
*/

ah yes thats all very good for the future, but cancelling wire transfers that should have been already processed is a joke.

I along with others wont have an ATM card until after xmas (by the time it gets here)

I think all wires that had been orders for the 30th of November and those from 15th November should have been honoured and not cancelled...especially after we have already been charged for them by the MCC

I think this has to be the FINAL STRAW...

I am an easy going person and the one thing I have NOT gotten over the past few months is quality service from Hostcharge.. And now the email above arrives in my inbox... This is utterly rediculous.

I will WAIT until I get this damn ATM card then take out what little I have there and move on to someone else... Hopefully someone who actually CARES about their clients!!!

Good luck with the new MCC if it ever arrives. The past has been pretty evident that it is not happening ANYTIME soon!

GoodBye HostCharge!!!!!!

I have an ATM card and intiated the transfer of funds to it yesterday.

Upon receipt of the above email I replied asking if that meant I had to do the transfer all over again

I am still waiting for a reply which will no doubt arrive *SOON*TM

I wasent going to bring it to posting in this thread but i have to say, if you want quality of service (support), stay away from hostcharge until they fix all support issues.

I must add but, asher seems to be the only level head. He replies to my emails and in a good time frame but email to support@hostcharge.com is pretty much directed to /dev/null me thinks. In which case results in a VERY bad look for the company, that being hostcharge.

On another matter, alot of us haev LARGE amounts fo money tied up with hostcharge and from the FAQ page it states ATM transfers should talk between 6-12hours.. its now been close to 3days for me and this is NOT becoming a joke, far from a joke! You cannot even begin the realise the finercial troubles im in atm due to hostcharge!

Asher, i suggest you take your time of these forums and get emailing customers. Look at it from a customers point of view, you are looking VERY bad!

Well I received the previously posted email about the cancellation of transfers at 6:45am

I replied at 7:09 asking if this meant that I had to resubmit the transfer to my ATM which I had initiated the previous day

It is now 11:46pm and I have had no reply

I also went and resubmitted the transfer to the ATM I have also heard nothing about that either

Draw your own conclusions

Ive thought hostcharge are great up until now .. I really think they have shot themselves in the foot - what makes me feel bad is ive recommended a lot of people to them, and now these people are also annoyed and having to think about changing merchants. :(

I was one matt recommended them too. I am however not going to go for Hostcharge now, after waiting a few months for them to open new accounts.

Thanks anyway Matt.

I am considering Worldpay.

Great concept but the missing factor is actually providing the money to the client

Asher talks about 10 mill in the bank well that should earn a good return so when they finally decide to give it to the people who own it can we have the interest they are accruing ????

We have been using then for around 3 months, and never actually tried to make a withdrawal!

When we signed up we specifically said we didnt want the ATM card (there was a fee on getting one) And made sure we could wire transfer.. now we have 4 figure sums tied up with them and MUST request an ATM card to get at it - fantastic!

We have a worldpay account which ive never tried using - looks like they will get our business (advantage that they take debit cards also).

For the last 3 days all transactions seem to be showing as "pending" and not actually clearing also - is anyone else getting this? I have like a page of blue boxes saying pending :(

Matt the whole Pending thing is a result of them being too over extended to process the transactions manually which is how it is done

they do the transactions manually ?!!

i hope they notice the system seems to show duplicate records for all the last few transactions for us ! dont want our customers being billed twice, over 3 days after they tried to pay us!

I see cracks appearing, and there getting bigger by the second.

well how else do you explain the fact that transactions are never approved over weekends?

The time that banks do all their processing and the fact that while they claim to be sooo busy with new things that existing customers can't be serviced

An automated system would be consistent, only a manual system could accept regular monthly payments fromthe one client and the arbitrarily reject it.....

Originally posted by Mike_R
Hey,

Hostcharge.com is still not accepting new signups :( .. Well that actually sucks, they said check back next month and its the next month and still not accepting new signups.

Anyone knows when will they be accepting new registrations ? :eek:
We've used HostCharge and were unhappy. We have migrated 100% off HostCharge. Their panel (which is always being updated) is difficult to use (have to copy and paste client info, cc, etc. from pending to virtual terminal), lacking features/automation (critical for a hosting company to grow!), its difficult or impossible to decent support, and they are costly. Go for your own authorize.net account, you'll thank yourself in the end. My $.02.

I have customers who were billed 3 times when they should have been billed once, and 2 of those times they were billed before i even entered the order...go figure that one!

I sent emails to every email addy i had for Hostcharge and here we are 4 days later and no reply to the problem.

It is now 13 days since i orderd my wire and even though i got an email from support telling me it would take 5 to 6 days ...still nothing apart from a very vague apology from trevor, which came shortly after the email announcing all the new changes.

No reponse since.

If this doesnt get resolved by the end of the week Hostcharge are going to wish they had never heard of me.

I will take legal action, i have no hesitation now.

I agree totally Snowman. Count me in with the legal action. I'm still waiting for the money from October to be wired to my bank. I just think that there is a chance I will get the wire and boom, I have an email saying that all wires are cancelled due to the fact that HC has a new bank. Well, I put in for the wire on the day I was told to put in for it. I waited and waited only to be told tough.

Really professional.

We switched to a different company in October, one that doesn't do things by hand. I'm very happy with them and I cannot say enough good things about them. :) I didn't have to ask or beg for my money, it just appeared. Surprised me when I checked my bank account online that it was there. Never had to ask for it or request it. What a concept.

I'm so disappointed in the way HC ignores emails and doesn't follow through on promises.

:angry:

Sara

Originally posted by Gadget Girl
I agree totally Snowman. Count me in with the legal action. I'm still waiting for the money from October to be wired to my bank. I just think that there is a chance I will get the wire and boom, I have an email saying that all wires are cancelled due to the fact that HC has a new bank. Well, I put in for the wire on the day I was told to put in for it. I waited and waited only to be told tough.

Really professional.

We switched to a different company in October, one that doesn't do things by hand. I'm very happy with them and I cannot say enough good things about them. :) I didn't have to ask or beg for my money, it just appeared. Surprised me when I checked my bank account online that it was there. Never had to ask for it or request it. What a concept.

I'm so disappointed in the way HC ignores emails and doesn't follow through on promises.

:angry:

Sara


Again I will say stay away from host charge, from my experience everything is done half assed, and that is not the first time they have "switched banks" this has been going on for over a year with every other week promises of a new mcn finishing there merchant or bank thingy and excuses after excuses.

wow, there's not a lot of happy hostcharge campers here! i'm just surprised no one from hostcharge has replied! :eek:

ar. I am upset too. :( the last couple payments were validated 24 or 48 hours after the client placed the order. way too slow... i don't fulfill orders untill payments are confirmed... and not all customers are patient enough to wait that long...

most importantly, they finally release the money into mcc... so i requested an atm transfer about 1+ weeks ago.. after waiting for 7 days... got an email telling all requests are cancelled and asking to do it again... so i did, and it's now 3 days... nothing yet. not even a reply saying they've got the request. :rolleyes:

i am now looking into WorldPay... any comments on them?

Originally posted by Albator
well how else do you explain the fact that transactions are never approved over weekends?

The time that banks do all their processing and the fact that while they claim to be sooo busy with new things that existing customers can't be serviced

An automated system would be consistent, only a manual system could accept regular monthly payments fromthe one client and the arbitrarily reject it.....

I think you're dead on. Of course they said once they switched to the "new bank" they'd have the new mcc and Visa and MasterCard would be instant. Of course, still no new mcc.

The one thing that really ticks me off, is if anyone posts a question or comment in the forum there are one of 3 things that happens:

(1) A rude comment from Asher
(2) No reply at all
(3) The thread is locked or deleted

Guess HostCharge hasn't quite figured out who keeps them in business.

Is there no one that's going to be good? First 2CO has rave reviews... then as they grow, the brickbats started coming in. Hostcharge has rave reviews... then as they grow, the brickbats started coming in again...

Tell me folks.. where should I go next :bawling:

http://www.modernauthorize.com

Nothing will ever beat the control of your own merchant account. Plus ModernBill has awesome rates, and auth.net has probably the top software integration of any Gateway company.

unfortunately not everyone is in US :bawling:

I must add that I have not had much problems with the MCC, the Plans or support . Asher and a few other HostCharge staff like James has always been quite prompt in replying to emails. Transaction have been pending for up to 5-6 days in the past, but eventually they get processed.

But alas, the one critical point missing still is our money $$$$. Which we've yet to see any of. Hostcharge is in a state of flux and I would recommend anyone to stay AWAY untill things stabilize a fair bit. Especially more so if you solely rely on HC for your company's cash flow and operations.

Good luck

But is there someone charging similar low rates? and is just as feature packed?

They're having a bloody laugh! We had a whole load of pending approval transactions for the last few days and I wake up this morning to find they've all failed the fraud checks. That's bull****! I am really hacked off with Hostcharge now! Need to get my money and jump ship quick!

Still not to receive my money, hostcharge have 24hours to resolve this or big problems!

Originally posted by tokios.com
Transaction have been pending for up to 5-6 days in the past, but eventually they get processed.



I'm sorry, exactly when is it acceptable to wait 5-6 days for a transaction to be processed?

"I'm sorry, exactly when is it acceptable to wait 5-6 days for a transaction to be processed?"


Never said they were acceptable, but I've been around here long enough to see and experience worse cases that I'm somewhat immune to cases like that.

Trust me I'm not better off than any of you all. We have 4 figures dollar value stuck there too.

:o

:eek:

OMG !!!!

THe page of transactions which has been showing as pending for a few days ALL just got VOID!!!!

thats a lot of work for me to now make all the customers go and re-pay us!

"Hostcharge is s**t."

I had the same problem with several accounts, with one account setting there for about a week. Then, all of them were declined. One of the accounts that was declined was from a customer who had just been approved the week before. I contacted that customer and asked him to re-submit his payment. I got the impression that he now thinks I am trying to cheat him… He told me that he’d check his credit card statement first… What a way to have to run a business…

tokios, that wasn't directed at you, I was agreeing with you. *LOL* sorry if you took it the wrong way!

none taken : Gadget girl. :-)

:love:

<Removed: No need to repost what was already posted>

<Removed: No need to repost what was already posted>

<Removed: No need to repost what was already posted>

"I really could not care less. "

:(

Originally posted by ThomasC

mistral1 you evil man! Can you now see who's the evil, ThomasC?

Ouch...it's probably not the most tactful time to be quoting those who are being affected financially now, for defending their providers previously.

WHERE IS MY MONEY? :angry: :angry: x100000

Ipaska,

Its in hostcharges new bank account, making them money from your interest... :)

Originally posted by ipaska
WHERE IS MY MONEY? :angry: :angry: x100000

Yeap i know, and im not impressed! I just dont know what to do anymore.

I have large amounts of money tied up with hostcharge, they are not by anychance replying to ANY emails, or posts on forums. They are taking a large beating from various forums and they simple dont give a sh*t.

What do i do? I have a credit card to pay off, which is VERY overdue.

Legal action? If so, best suggestions? Im young never delt with taking any legal action and willing to since this is a major issue at hand!

If i had a large amount of money being held up for any reason, i would concider legal action to get some results.

damn, and I wanted to sign up with hostcharge:angry: :angry:
lucky me never did that mistake.

I sent them few emails but never got reply...

Hope you guys all get your money

A client paying monthly who obviously didn't pay attention to their original payment confirmation email checked her CC statement for one of her monthly payments and saw CCPay/Colibri and couldn't remember ever having been to France so she got her bank to refund the payment

I have just received the notification of the chargeback

The payment was for AUS$14 or about US$8

I have had US$23 deducted from my account which makes for $8 plus a $15 Chargeback fee

On the HC site it states

›› Chargeback fee
We charge USD 05.00 for chargebacks . Please note, chargebacks are not the same thing as a refund. Refunds can be done free of charge via your MCC. Our chargeback fee is one of the lowest in the industry.


This amount has been deducted from the Funds Available to me and that I had requested be transferred to the ATM card so obviously there are now not enough funds to cover the amount I requested be transferred 3 days ago so what does this mean now?

Will my transfer be voided AGAIN and I'll have to resubmit ?

:kaioken:

I have an account with hostcharge and have large sums of money locked up in that account. If I don't get that money soon, I'm going to have to get a loan to keep my business afloat. I'm not sure what to do. I'm looking around for a new processor, if anyone has any suggestions, please post them.

Thank you,
-Dan

Hey dbbrock1,

Try 2checkout or Paysystems.

I personally am a believer in Paypal, but admittedly, I know all my clients via email before they send me money so I've never had any processing or chargeback problems.

See ya and good luck on Hostcharge,

Stuart

Originally posted by torwill

i am now looking into WorldPay... any comments on them?

Good choice. WorldPay is partly owned by a large British bank so you won't need to worry about losing your money or not being paid.
They're also quite reasonable priced at 4.5% and less than $250 per year. With them you can at least sleep well at night knowing that your money is sent on-time and nobody's going to do a runner with your money.

I really don't understand people who keep their current payment provider after having not been paid on-time. After all it's your money and your revenues.

Dont worldpay do big checks on your company though? places like hostcharge may not do such a large check, if any....

Yes, they have a relatively more stringent checking process for 3rd party merchant processors

Care to give us more information, im sure people would be interested.

Originally posted by ThomasC
Care to give us more information, im sure people would be interested.

Well you need to provide a few financial informations about your company which can be entered on-line. So you normally don't need any audited balance sheets :)

They also require you to send them a form signed and stamped by your bank so that they can verify that you are a real person :)

I think that's about it. It's basically the same kind of information you need to provide a bank with when you want to open an account.

ccpay is owned by [the same person] it seems like... that sweet talking young fellow from Pakistan. You'll be lucky if you'll find him anywhere! Lodging a claim with Interpol for fraud (as a group of at least 20 complainants) might be a good idea.

If he doesn't respond to all your emails inside the next 2 weeks you can safely assume that your money has been spent [removed]

I hope he does come back for your sakes. I would rather be proved wrong and stupid than you guys losing any kind of money.

ccpay.cc:
-----------
Contact Type: Registrant
Organization Name: Acenet Corp Ltd
First Name: Asher
Last Name: Saeed
Address 1: 6196 Arbourwood Dr
Address 2:
City: Orleans
StateProvince: Ontario
PostalCode: K1C 7L5
Country: KH
Phone: 1-919-6564739
Fax: 1-810-963-8458
EmailAddress: sysadmin@acenet-enterprises.net

Originally posted by Gernot


Good choice. WorldPay is partly owned by a large British bank so you won't need to worry about losing your money or not being paid.
They're also quite reasonable priced at 4.5% and less than $250 per year. With them you can at least sleep well at night knowing that your money is sent on-time and nobody's going to do a runner with your money.


WorldPay is a strange beast. They behave like a third party bureau in that they keep your money for 4 weeks and put their name (as well as yours ) on your customer's card statement. In fact, you get a real merchant account with them. They are owned 100% by NatWest.co.uk (which in turn is owned by the Royal Bank of Scotland), and when you apply to Worldpay they pass the application on to NatWest for processing. This merchant account is tied to WorldPay, so you cannot take it and use another gateway. IMHO you are better off going directly to either Natwest or their merchant arms: streamline.com or streamline-international.com.

Their fraud prevention is abysmal - I have recently had an argument after a customer entered a false name for the card holder and Worldpay accepted it. It transpires that the only checking they do is to ensure that the card is not reported stolen and that it holds sufficient funds. False names and addresses are accepted ...

Zolotek, you are talking cra* in most of what you've written about WorldPay. I haven't got much time to write any further as I've already spent quite a bit of time if you look at my posts on here, so go and check the facts before wrongly advising people. Maybe someone else will want to correct them.

Thank you Mistral for that information. :)

Originally posted by mistral1
Zolotek, you are talking cra* in most of what you've written about WorldPay. I haven't got much time to write any further as I've already spent quite a bit of time if you look at my posts on here, so go and check the facts before wrongly advising people. Maybe someone else will want to correct them.

Oh??? I have had an account with Worldpay for nearly 3 years now. What I have stated is verifiable from: a/ their contract, b:/ their website, c:/ emails from their sales and legal depts to me., d:/ public domain knowledge, e:/ other threads on these boards.

Zolotek, as I said it, get your facts right!

* Your fraud advice is totally wrong. For a start, you get fraud rating for each transaction and fraud warnings with every transaction email. Then you get fraud alerts in the account administration area. And then you have Fraud Protection Guarantee that you can optionally add to your account.

* WorldPay payout in 1 week, and not in 4 weeks, in the US. You're just getting a bad deal because you're UK based.

And other non-facts in your post you need to investigate before throwing mud!

*Cough*

Oh this is really nice, some little-known idiot has the nerve to call -me- a crook. :rolleyes:

Mistral, seriously you should poke your nose OUT of here. And if you ever call me names again, I'll ensure the moderators of this board ban you from here perminantly. Unlike you, I'm not a silly little coward who does not know crap about third party billing and has the nerve to go around calling people names.

If you have some problems with me then say it here openly or call me on phone and tell me to my face, dont hide behind your pc go about name calling.

Sure I am not afraid to admit that hostcharge has messed up on our standard payout date this month due to the fact that we had to change to a new bank in order to provide better service.

Here I am faced by a bunch of skeptical people thinking that we're earning millions of dollars in interest somehow. And people thinking that I've dropped off the face of the earth, whereas the fact of the matter is that I've been available all this long via email or chat as usual. Except the difference is that I have no time to get into arguments with people on a message board.

The reason I am making a reappearence on this thread is because Mike from adehost just pointed out to me that someone was going about calling me a crook. And such b/s cannot go unfixed.

Mistral, whatever you say in this thread is full crap and you're full of it as well. Please go and play with kids of your mentality dont get into threads which concern grownups.

Customers with a legitimate concern are welcome to email me, I've done nothing but assure all clients that all payment problems will be fixed asap. And that me and the rest of the hostcharge team are doing everything possible to ensure that there are no more problems.

As far as those people who think that hostcharge is apparently going out of business, please think again, do you honestly think that we would waste time issuing atm cards that cost us money free to you for no good reason? :rolleyes:

I am absolutely appalled at the behaviour of various people here. Name calling is not the way to conduct professional business. If you have any questions about hostcharge or any concerns email me at asher@hostcharge.com.

Sincerely,
Ashar.

our last 15 transactions have failed (some on a 2nd and 3rd attempt) :(

Ashar

Your posting is absolutely inapropriate for a legimite business! It's by far not professional and for me it would rise red flags of warnings all over the place that you have a personality issue to solve. You are dealing with other peoples money and trust is a very important factor to consider. That kind of behaviour would make me run if I would be your customer.

TF

Originally posted by TheFish
Ashar

Your posting is absolutely inapropriate for a legimite business! It's by far not professional and for me it would rise red flags of warnings all over the place that you have a personality issue to solve. You are dealing with other peoples money and trust is a very important factor to consider. That kind of behaviour would make me run if I would be your customer.

TF

I know its not professional, but the parts you find unprofessional are targetted at a certain imature person posting in this thread. I am only responding on his own level.

As far as my personal behaviour with clients goes, its nothing but professional.

Ashar.

As far as my personal behaviour with clients goes, its nothing but professional.

Oh really ????

Originally posted by TheFish
Ashar

Your posting is absolutely inapropriate for a legimite business! It's by far not professional and for me it would rise red flags of warnings all over the place that you have a personality issue to solve. You are dealing with other peoples money and trust is a very important factor to consider. That kind of behaviour would make me run if I would be your customer.

TF

TF,

I agree completely - I am building my hosting business right now, and in the near future will be signing up with a payment processor of some type. The above posting tipped the scale, along with the issues that hostcharge is having right now. They have removed themselves from my short list of companies that I'm considering.

It's important to, whenever you're in business, always act professionally, even if your customers are not. To do anything else will only hurt your company in the long run.

-David

Originally posted by 123x


Oh really ????

Yes really, on what occasion have you contacted me (if you are a client??) and have I responded rudely?

Ashar.

Identify yourself

Ashar from hostcharge (now defunct?):

> Mistral, seriously you should poke your nose OUT of here. And if you ever call me names again, I'll ensure the moderators of this board ban you from here perminantly.

Well, we shall see who is the actual cretin and manipulator extra-ordinaire!

Your threat has been noted... and immediately ignored! You sound as if you're the owner of this forum? If the moderators have any problem with me they will let me know.

You've got so many contradictions in what you've been saying in the past 3 months that you can count yourself lucky I haven't got the time at present to document them one by one.

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount, and you'll be elevated to a "somewhat respectable" status in no time.

You should leave the manipulative excuses like "a new bank" out of the equation. That's infantile for a professional you're claiming to be!

Originally posted by 123x
Identify yourself

:confused:

Originally posted by mistral1
Ashar from hostcharge (now defunct?):

> Mistral, seriously you should poke your nose OUT of here. And if you ever call me names again, I'll ensure the moderators of this board ban you from here perminantly.

Well. we shall see who is the actual cretin and manipulator extra-ordinaire!

Your threat has been noted... and immediately ignored! You sound as if you're the owner of this forum? If the moderators have any problem with me they will let me know.

You've got so many contradictions in what you've been saying in the past 3 months that you can count yourself lucky I haven't got the time at present to document them one by one.

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount, and you'll be elevated to a "somewhat respectable" status in no time.

You should leave the manipulative excuses like "a new bank" out of the equation. That's infantile for a professional you're claiming to be!

:emlaugh: you make me laugh, big time. You're a joke. Go look in the mirror and have a nice laugh at your self and the rubbish you post.

Ashar.

Hello,

I normally don't intervene with postings as I just work behind the scenes, however, I must say this. Ashar's post was directed to one person and one person only. Had Ashar acted professionally as you all state, this person would have still acted as if Ashar had been rude to him. He has always been this way and will not change his attitude towards Ashar.

During the post Ashar made, he did apologize to other customers regarding the late payout amongst other things. Not only did this mistral character post extreme negatives directed towards Ashar, he also did it repeatedly and in other threads as well. I'm sure many of you would have done the same in defense of yourself.

Personal attacks are not acceptable in any business regardless of the situation especially when its done multiple times over. If this person had a problem with Ashar, he could have easily e-mailed him and expressed his concerns/angers or better yet given him a nice ring on the telephone.

If you disagree, say so. All I'm asking is to put yourselves in the same position. To all those that just skimmed Ashar's post, please take the time to read it thoroughly as there are plenty of valid points in there.

As a formal apology, I on behalf of all the staff of HostCharge apologize for any inconvienances that have been caused by our company and we assure you we are working every minute of the day to get these issues resolved and to get your money to you. No, we are not "holding" your money, we are just trying to make sure that this transition will not backfire at a later date. Remember, if you have any questions or comments, you can contact support@hostcharge.com or me directly, james@hostcharge.com.

And to all, have a blessed day. :)

Originally posted by ^Kyo
*Cough*

Oh this is really nice, some little-known idiot has the nerve to call -me- a crook. :rolleyes:

Ashar,

This is not the way to go about this. Name calling is unprofessional at best.



Mistral, seriously you should poke your nose OUT of here. And if you ever call me names again, I'll ensure the moderators of this board ban you from here perminantly. Unlike you, I'm not a silly little coward who does not know crap about third party billing and has the nerve to go around calling people names.



I see name calling coming from you as well. Again, this is all the evidence that I need that hostcharge is not the right processor for me, or anyone that I may talk to.


If you have some problems with me then say it here openly or call me on phone and tell me to my face, dont hide behind your pc go about name calling.


How about you calling your customer, provided that you can identify which customer that he is? Don't you think that it would be in your best interest to resolve this issue with them directly, rather than opening yourself up to this on the message boards?

I currently see "110 member(s) and 81 guest(s)" on these boards. Do you want them all to see this behaviour?


Sure I am not afraid to admit that hostcharge has messed up on our standard payout date this month due to the fact that we had to change to a new bank in order to provide better service.


That's fine - but you're forgetting something. You're dealing with people income. How would you feel if your income was suspended because of the actions of a associate of yours?


Here I am faced by a bunch of skeptical people thinking that we're earning millions of dollars in interest somehow. And people thinking that I've dropped off the face of the earth, whereas the fact of the matter is that I've been available all this long via email or chat as usual. Except the difference is that I have no time to get into arguments with people on a message board.


And I see that you're not denying that you've earned interest on this issue. Interesting.


The reason I am making a reappearence on this thread is because Mike from adehost just pointed out to me that someone was going about calling me a crook. And such b/s cannot go unfixed.


True, a reply to these boards are probably warranted. The type of reply that you've went ahead and posted, however, will only serve to damage you.


I am absolutely appalled at the behaviour of various people here. Name calling is not the way to conduct professional business.


True, which is why you should probably do the same in your own business.

-David

Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

Originally posted by thedavid


Ashar,

This is not the way to go about this. Name calling is unprofessional at best.



I see name calling coming from you as well. Again, this is all the evidence that I need that hostcharge is not the right processor for me, or anyone that I may talk to.



How about you calling your customer, provided that you can identify which customer that he is? Don't you think that it would be in your best interest to resolve this issue with them directly, rather than opening yourself up to this on the message boards?

I currently see "110 member(s) and 81 guest(s)" on these boards. Do you want them all to see this behaviour?



That's fine - but you're forgetting something. You're dealing with people income. How would you feel if your income was suspended because of the actions of a associate of yours?



And I see that you're not denying that you've earned interest on this issue. Interesting.



True, a reply to these boards are probably warranted. The type of reply that you've went ahead and posted, however, will only serve to damage you.



True, which is why you should probably do the same in your own business.

-David


Try to do a search on this board and tell me the # of times I have reverted to name calling, you'll find this is the only time... such has happened. People like mistral cannot be treated professionally, had I responded professionaly to him he would still act the way he was acting previously. So I simply wont bother. And I am pretty sure if it was you in my place, you would act in a similar way. It's all well and good saying, that unprofessional behaviour is not acceptable, but when you are in a similar position it is hard restraining from the way I reacted. As a matter of fact mistral cannot expect me to treat him with respect until he gives a public apology for the rubbish he posted about me.

As far as income goes, actually my own companies which use HostCharge were affected by this as well. But thats a different argument. If you wish to learn why we had to inconvienence our clients this way, feel free to drop me an email.

To answer your question about interest, no we do not earn interest on our client's income. I have repeatedly said this.

Ashar.

ahha.......

yaaaa same i guess:D

I know its not professional, but the parts you find unprofessional are targetted at a certain imature person posting in this thread. I am only responding on his own level.


MMM, immaturity met with immaturity. Reminds me of the classic "If he did it to me I can do it to him". Only thing you DIDN'T realise Ashar, is that you have everything to lose.

Lessons will be learnt, time will tell.

Stuart

Originally posted by mistral1
Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

Same person?! :confused: Why would we waste our time doing double posts under different identities anyway?

No, my friend we cannot do that as that would be unprofessional . I'm sorry if you got that impression.

:emlaugh: you make me laugh, big time. You're a joke. Go look in the mirror and have a nice laugh at your self and the rubbish you post.

Ashar.

I think what many people are laughing at Ashar is Host-charge. A payment processor who can't do it's two tasks;

1) Process payments properly (a seemingly endless list of denied payments).
2) Pay it's money to it's clients.

I guess the other processors are having a good chuckle to, as they'll no doubt cop the Host-charge refugee rush.

Good luck to everyone,

Stuart

Originally posted by Perlboy


I think what many people are laughing at Ashar is Host-charge. A payment processor who can't do it's two tasks;

1) Process payments properly (a seemingly endless list of denied payments).
2) Pay it's money to it's clients.

I guess the other processors are having a good chuckle to, as they'll no doubt cop the Host-charge refugee rush.

Good luck to everyone,

Stuart

Yes I do wish it were that simple, when you have your own third party biller, do let me know how it goes.

Ashar.

Yes I do wish it were that simple, when you have your own third party biller, do let me know how it goes.

heh.. Nice post:eek:

Originally posted by ^Kyo


Yes I do wish it were that simple, when you have your own third party biller, do let me know how it goes.

Ashar.

Handling other peoples money? No thanks, as it is, I have neither the experience NOR capabilities to be able to proactively look after the funds of people who'd rely on me for their daily living income. Personally, if I WAS going to run a 3rd party biller, it would be my ONLY job not an additional service I'd create as well as expecting to be able to maintain existing contracts/business etc.

All I'm saying is that the two core elements (getting straight back to High School economics) of Host-charge are failing and it would seem abysmally. No matter what you say, nor do, can cover up that fact and I'd probably best advise you to fix the problems immediately AS WELL as producing this new MCC everyone keeps talking about in order to somehow gain the respect of your clients, the WHT regulars and perhaps even the community as a whole.

Stuart

Still waiting for a reply to my above post. Evading it won't help.

-------------------

Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

Originally posted by 123x


heh.. Nice post:eek:

What about it? Running a third party biller isn't easy.

Ashar.

Originally posted by mistral1
Still waiting for a reply to my above post. Evading it won't help.

-------------------

Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

I feel no need to answer your questions until there is a formal apology from you.

Ashar.

ehe, i bet they wish they never said anything about redeveloping a new mcc :P

The current one is fine, and I dont think it is a good basis for complaints - perhaps coupled with not being paid out to use it from the 'you dont keep your promises' angle, but really - the mcc is fine the way it is, and a redevelopment isn't really a big issue.

I have not yet processed transactions thru the system because when testing it there was no reference to hostcharge or ccpay.cc - I dont really want to get chargebacks from people who dont remember making the payment or something like that.

I am not sure if the description has yet changed, can anyone enlighten me? :)

note : I bought adehost.com from asher over a year ago and happen to know him and I ran a background check on him.

1) back when the check was made, there was no criminal past on him. we checked rather well due to the high level of fraud within this industry.

2) our transaction on the purchase of adehost.com went off without any problems

3) Ashar got on the phone when we had an issue about a specific item. ( Technohost, and the lack of a contract from them ( if I ever get my hands on that chriss guy I will be rather legal on him ) )

4) I still communicate with Ashar on a regular basis, and have no issues with him other than sharing ideas of the industry and I have only nice things to say about him.

5) If i was Ashar, I would have never responded to any of the issues within this thread except to tell people to e-mail me. People use the WHT as the despute resoulution forum. Privacy policy's dictate within adehost.com that we should not resolve disputes over public forums ( this protects both parties from legal issues that may arise ). being in NJ I'm even under stricter consumer laws than most of the other 49 states. I don't know delaware law so I can not comment on there harshness of consumer protection.

Maybe hostchages setup does not let people have public disputes. something everyone should think about. again some real weird charges have been leveled here. I can only state what I know to be true.

Mike

Ashar, could you please check your support email, thanks.

quote:

--------------------------------------------------------------------------------
Originally posted by mistral1

Still waiting for a reply to my above post. Evading it won't help.

-------------------

Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

--------------------------------------------------------------------------------



> I feel no need to answer your questions until there is a formal apology from you.

Ashar.


>>> It was obvious that you wouldn't answer it. What could you say really? That what I said was rubbish as you claim it to be?

Answer my question first and pay out all the monies you owe immediately (no-wait) and I will then consider apologizing.

Originally posted by mistral1
quote:

--------------------------------------------------------------------------------
Originally posted by mistral1

Still waiting for a reply to my above post. Evading it won't help.

-------------------

Ashar/James (the same person? Could one be a ghost and the other one semi-real?)

> Go look in the mirror and have a nice laugh at your self and the rubbish you post.

So you mean this (what I said) is rubbish?

All you've got to do is return your clients' hard-earned cash immediately (no-wait) no matter what the amount.

--------------------------------------------------------------------------------



> I feel no need to answer your questions until there is a formal apology from you.

Ashar.


>>> It was obvious that you wouldn't answer it. What could you say really? That what I said was rubbish as you claim it to be?

Answer my question first and pay out all the monies you owe immediately (no-wait) and I will then consider apologizing.

Nice try but no answers until you apologise.

Ashar.

please check your emails ashar.

This is stupid....

Why dont you just be friends, lol. and sort out any problems people are having or something? :love:

/me puts flame suit on.

Originally posted by UH-Matt
please check your emails ashar.

Send it to me directly.

Ashar.

Release there money :o :o :angry: :angry:

Recurring and new transactions are failing again.. this sucks. Its a real headache.

Originally posted by tokios.com
Recurring and new transactions are failing again.. this sucks. Its a real headache.

Transactions are passed/failed based on a risk assesment of each order passed by our acquring bank to us. Unfortunately this can be way off at certain times but part of our contract with them is that we agree to with their judgement.

The new German acquirer that we have been talking about previously doesn't have these issues and leaves the fraud verification to us. So this part of the headache will be gone.

Ashar.

Originally posted by hosticle
ehe, i bet they wish they never said anything about redeveloping a new mcc :P

The current one is fine, and I dont think it is a good basis for complaints - perhaps coupled with not being paid out to use it from the 'you dont keep your promises' angle, but really - the mcc is fine the way it is, and a redevelopment isn't really a big issue.

I have not yet processed transactions thru the system because when testing it there was no reference to hostcharge or ccpay.cc - I dont really want to get chargebacks from people who dont remember making the payment or something like that.

I am not sure if the description has yet changed, can anyone enlighten me? :)

The German acquirer once implemented will show HostCharge.com on the cc statement along with a phone number where we can be reached. The website itself will have a payment lookup page to avoid chargebacks.

Ashar.

Sweet! Cheers :D

Time to drop 2checkout

"The new German acquirer that we have been talking about previously doesn't have these issues and leaves the fraud verification to us. So this part of the headache will be gone. "

When is this suppose to happen? I guess in the meantime its back to resubmitting them :(

Thanks.

Originally posted by tokios.com
"The new German acquirer that we have been talking about previously doesn't have these issues and leaves the fraud verification to us. So this part of the headache will be gone. "

When is this suppose to happen? I guess in the meantime its back to resubmitting them :(

Thanks.

Its already in the process of happening, we're just submitting a final bit of paperwork to them tonight and hopefully we can have our new VU# this comming week.

After that its just slaving the day away progamming to make it work with the new mcc =)

Ashar.

Originally posted by tokios.com
"The new German acquirer that we have been talking about previously doesn't have these issues and leaves the fraud verification to us. So this part of the headache will be gone. "

When is this suppose to happen? I guess in the meantime its back to resubmitting them :(

Thanks.


U have to wait... :D There's no exact date but you have to wait

Originally posted by ^Kyo


Its already in the process of happening, we're just submitting a final bit of paperwork to them tonight and hopefully we can have our new VU# this comming week.

After that its just slaving the day away progamming to make it work with the new mcc =)

Ashar.

Boy if I had a penny for everytime I heard one of those.

I just hope I can get my money before Christmas. :(

1/4 of this thread is actual discussion, the rest, equally split, are posts which should be directed directly to Hostcharge (this ain't their support forum), and posts in which two poeple are acting incredibly immature. If anyone has something to discuss other than asking for support or bitching back and forth, feel free to open a new thread about it. :rolleyes: