I purchased an owned license of Kayako a few years. Have any of your moved away from it? If so, what did you move to and how painful was the migration?

Kayako 2.3.1 FTW!

My work still uses it.

We just started using Kayako about a month ago, and it has been great. v4 looks really promising.

Yeah, lots of huge companies uses Kayako, it has enormous amount of features.

I would use livezilla and Trellis Desk. Even if its free.;)

Billing - WHMCS (owned/non-branded)
Help Desk - eSupport (owned/branded)
Live Chat - LiveZilla (free)

Simply the perfect fit. Considering upgrading to SupportSuite and get that Live Chat too.

Since we integrate WHMCS and eSupport, that brand-able line from eSupport as far as I can remember does not appear in WHMCS :)

We are using kayako helpdesk since 2 years its working great for us.

We been using Kayako for sometime, but recently switch to Livezilla. Livezilla seem to have all the functions we need that is in Kayako.

I tried Vision helpdesk ...is a mess....really, how can you compare this script with kayako ? are you the script developer ? :)

the design is very poor, every task you do, you have to wait and see the loading screen...dont like it...sorry...

Vision Help Desk looks promising.

I must give it a try.

It's like I am using pentium3 and it works great :D would not you like to switch to higher than that ever?

We are very much satisfied with that upto now.

Thanks for all the input everyone. I will have to check out vision

I want to know the main features that Kayako offer.

I have listened about this software and seems to be good.

I've incorporated Kayako into several websites and have worked with them since the very beginning. I can see room for growth, but I would never leave.

PS: WHT also used them (http://helpdesk.webhostingtalk.com/)

kayako...it's tried and tested and works great. Isn't that what really matters.

WHT's old but everyone still uses it. :)



owm