Hello, yes lately a customer of ours thought he could get away with warez thus violating our tos.

http://www.thinkftp.com/warez.jpg ( picture of evidence )

Do most company's charge a clean up fee, and suspend the account or terminate it. If you charge a clean up fee how much do you charge. We do take warez seriously, although we are wondering how to go about this. Thank you. Oh yes do you report the warez giving info on who was distributing it to the company's thay are pirating the software? thanks again

Also note this person *was* warned and given 48 hours to comply and terminate the warez, although he failed.

if it violates the terms of service_ suspend/terminate immediately!

Yes it does violate it, and he has been suspended. I'm, just wondering to go from here :). Also how much of a clean up fee should I charge?

Depending on the provider, I have seen between $100 and $200 per hour, 1 hour minimum for things like this. Although anyone who would pay that is crazy =)

If you really want to the see the money go with a small amount.

I know activewebhosting.com charges $500.00 per file to delete. Although $100-200/hour sounds fair and 1 hour min.

How sure are you that they are full versions? did you download and test it?

I see the Macromedia one has a trial tag on it. Better make sure you know what the files really are before you do anything.

Net Trend he has admited to downloading it from kazza and it being used as warez being *cracked/pirated*.

Originally posted by ChickenSteak
Net Trend he has admited to downloading it from kazza and it being used as warez being *cracked/pirated*.

In that case....slap him with the suspended page! :D

Already done but what else needs to be done?

Kick him. Delete his files. Bill him a "clean up fee", if you want, but you'll probably get slapped with a chargeback. :rolleyes:

Best just to get rid of the client and move on with business. :)

Yes just click delete and move on,, Its not worth any more trouble I would have not even given him the option to delete within 28 hours as he will typically end up being a problem down the road again.

User should be banned immediately and reported to proper authorities to escalate the pirating of software.

Otherwise, as mentioned before, just kick him off... and that's it.

Originally posted by hostingplex
User should be banned immediately and reported to proper authorities to escalate the pirating of software.


You want the authorities to escalate the pirating of software?!?!!?!?!?!?!?!?!?

if its warez, then the next thing to presume is likely you have a stolen credit card, and if you keep billing it, just stacks up the chargebacks.

Now if its not stolen, the guy can still dispute the charge if you dont have a signature on file......and if you dont have a sig on file, dont say no one ever warned you....its been stated by me and others on this board many times thats pretty much one of the only ways to stop fraud and help reduce chargebacks

If I were you. I would just tar -cvf his directory send it to him, save it online just in case anything comes of it. Remove his account don't refund him document the hell out of it (in case of chargebacks) and let him go elsewhere. You don't want warez people pissed at you because generally they probably have stupid 14 yr. old script kiddies who like to DoS.

Agreed. I will admit we have had nothing but trouble from this customer since the begining of his signup :D.

We do have a digitally signed contract with everyone, such as the agreement to our tos if they don't agree they can't signup do you think this will hold any weight in the case he does try a chargeback?

Originally posted by ChickenSteak
do you think this will hold any weight in the case he does try a chargeback?

No. Well, most likely not. Depend on whether you are given the chance to present your case in a chargeback situation, and how the person reviewing the circumstances feels on the day.

An "I agree" checkbox on the bottom of a web page form is not Digital Signature technology. ;)

You have an agreement in place, but not a signed contract. The difference only comes in to play if it matters.

Cheers

Gary

I'm curious. How did you notice he had these things in his account? Logs? A script?

We do frequent checks of all files, and search for popular things (photoshop, flash, dreamweaver, etc, and search for .zip's, etc.

I noticied it said "trial" in the filename...did you check to see if it really was a trial?

Originally posted by thatguy
I'm curious. How did you notice he had these things in his account? Logs? A script?

I'd also like to know

Mushrew did you read through all the post's? The guy admited to it being warez, and cracking it etc.

Originally posted by ChickenSteak
We do frequent checks of all files, and search for popular things (photoshop, flash, dreamweaver, etc, and search for .zip's, etc. By what method? Run a script via cron and grep for these strings? Maybe output to a file or email..?
Good idea, anyway. Might just set this up myself. Thanks for the idea. ;)

I'm not sure how ChickenSteak is keeping tabs on his server, but this topic has been discussed a few times here in threads like this: http://webhostingtalk.com/showthread.php?s=&threadid=73007&highlight=warez Some excellent information has been posted if you have the time to do some searching.

Good luck.

Manual Labor ;):D.

Hey! EditPlus--I love that program.

Indeed, it's a great one eh.:)

drop him fast and break all ties, don't worry about trying to charge him more money, the last thing you need is a fight with a customer like that :stickout:

Originally posted by AlaskanWolf
if its warez, then the next thing to presume is likely you have a stolen credit card, and if you keep billing it, just stacks up the chargebacks.

Now if its not stolen, the guy can still dispute the charge if you dont have a signature on file......and if you dont have a sig on file, dont say no one ever warned you....its been stated by me and others on this board many times thats pretty much one of the only ways to stop fraud and help reduce chargebacks

And how do you get their signature over internet??

I remember getting a DOS attack on my home connection. Was a crappy experience!

That's gotta suck! How'd you handle it?

I called my provider "Rogers Internet". They tried stopping it for me, in the end, changed the IP. :)

wow!

lmao I've, got a dos attack on my "DSL" network (home-connection) also...