RackShack.net Network Just went down, just got off the phone with support. They said all servers are down due to the network, and they are working on it . My servers are down, anyone else?

Originally posted by KyleLC23
RackShack.net Network Just went down, just got off the phone with support. They said all servers are down due to the network, and they are working on it . My servers are down, anyone else?

and yet WHT is up...are you sure it's the whole network?

They said that many if not all are down?

That's funny I have tried 6 hosts with servers there and they are all up ;)

hmm... all rackshack users that I know of are up. So is rackshack.net and WHT...

Maybe this is what you're seeing... http://forum.rackshack.net/showthread.php?threadid=13106

EDIT: nevermind today's the 9th

Nope, mines still down:bawling: I hope they hurry, I am loosing custmers. They guy said many are down. I hope they are almost done.

All servers should be back up, I was just in their IRC ;)

Also, only the 64.246 block was affected not all their servers.

How long have you been down? It has only been 8 minutes between your posts here.

There up again yea yea
:)

I was down for about 15 minutes. Now my site, www.mailservice.ms (http://www.mailservice.ms), is back up and running. I am thinking about changing host, I can't afford to loose customers as well as hundreds of emails from network outages. Do you know of any host who offer high speed servers, daily backups, high storage (120GB+), lots of bandwidth? Thanks Kyle

Although Rackshack may get criticized on many things, uptime is not generally one of them. Do you know of any host who offer high speed servers, daily backups, high storage (120GB+), lots of bandwidth? There are many hosts who can meet those requirements, but if you have the requirement of zero downtime, you will need to find a more sophisticated solution than the average and pay considerably more.

No emails should be lost, as most will be resent over a period of time in circumstances such as this.

Originally posted by KyleLC23
I was down for about 15 minutes. Now my site, www.mailservice.ms (http://www.mailservice.ms), is back up and running. I am thinking about changing host, I can't afford to loose customers as well as hundreds of emails from network outages.
How many customers do you estimate you've lost in 15 minutes? You didn't lose emails, as was already said.
Originally posted by KyleLC23
Do you know of any host who offer high speed servers, daily backups, high storage (120GB+), lots of bandwidth? Thanks Kyle
...plus 100% uptime all for under $100/mo. with no setup right? ;) :D

Originally posted by KyleLC23
I was down for about 15 minutes. Now my site, www.mailservice.ms (http://www.mailservice.ms), is back up and running. I am thinking about changing host, I can't afford to loose customers as well as hundreds of emails from network outages. Do you know of any host who offer high speed servers, daily backups, high storage (120GB+), lots of bandwidth? Thanks Kyle Fifteen minutes. . . . .

Sounds like you need to spend about ten times what you're spending there.

I don't use them, but from what I read, they provide a good service for the price you pay. I would imagine that's why you went with them in the first place. Right? Not because of their network; but because of their price. What you want costs a lot more than they charge. You should move.

I really doubt your going to lose many customers over 15 minutes of downtime...I had several hundred clients affected by the outage (assuming it was the block you said)...and I've recevied no emails. In fact I didn't even know anything until I read this post.

I think this is the first "Rackshack is DOWN" type thread in ages. :eek:

Originally posted by EzHost
...In fact I didn't even know anything until I read this post.
So much for your monitoring software. :blush: ;) :D

Originally posted by KyleLC23
I was down for about 15 minutes. Now my site, www.mailservice.ms (http://www.mailservice.ms), is back up and running. I am thinking about changing host, I can't afford to loose customers as well as hundreds of emails from network outages. Do you know of any host who offer high speed servers, daily backups, high storage (120GB+), lots of bandwidth? Thanks Kyle

You're paying $99 a month and you're complaining about 15 mins of downtime???? :eek:

Unless you're willing to shell out lotsa cash for mirroring your servers, etc...thank Rackshack for fixing a serious problem in 15 mins or less.

--Tina

Originally posted by Aussie Bob
I think this is the first "Rackshack is DOWN" type thread in ages. :eek:

That's because we can't see them...if RS is down...no WHT...lol

lol yeah ....
and the www2.webhostingtalk.com mirror doesn't seem to exist anymore :rolleyes:

greets,

Originally posted by lightnin
That's because we can't see them...if RS is down...no WHT...lol
Oh yeah....:blush:....good catch. :stickout:

I can't see you losing customers with 15 minutes of downtime....unless they've had a lot of other downtime which was caused by server problems, not network problems.

You guys are not helping the guy...


Hey KyleLC23 what is your mailing software ?

Iff you don't want any down time how about you get like a
$50 server when UnitedColo arryves it the next shippment as mirror...

Our look for another cheap host for backup :)

Well that is because he is overreacting. Two of my servers were also down. The others were running normally.

You don't change datacenters because of 15 minutes downtime.

RS confirmed to me within 2 minutes that there were network problems and they were working on it.
That put my mind to rest.

Contrary to popular believe RS is not a Mickey Mouse operation. They are a large, quality datacenter with plenty of technicians who can take care of these problems when they occur.

Originally posted by Pilgrim
Well that is because he is overreacting. Two of my servers were also down. The others were running normally.

You don't change datacenters because of 15 minutes downtime.

RS confirmed to me within 2 minutes that there were network problems and they were working on it.
That put my mind to rest.

Contrary to popular believe RS is not a Mickey Mouse operation. They are a large, quality datacenter with plenty of technicians who can take care of these problems when they occur.

So true...

:cartman:

If you wanna be sure that you don't loose any customers... there is a simple solution.

Make sure you get somewhere a small hosting package... like 25mb's with some bandwidth... Make sure they don't host at rackshack... perhaps even chosing for different continent if you wanna be sure...

Go to your Netsol.com domain page, and modify the domain with 4 nameservers... first two your Rackshack comp, second two the one of your little account...

make a nice Sorry the mailserver is down... blabla... and make an nice autoreply for all the emails send...

Voila... Solution of $40 a year... No loss of customers... :)

Greetzzz....

job

Yeah,my box went down but it wasn't exactly long at all,so I didn't see a problem.

Originally posted by jobvdsande
:cartman:

If you wanna be sure that you don't loose any customers... there is a simple solution.

Make sure you get somewhere a small hosting package... like 25mb's with some bandwidth... Make sure they don't host at rackshack... perhaps even chosing for different continent if you wanna be sure...

Go to your Netsol.com domain page, and modify the domain with 4 nameservers... first two your Rackshack comp, second two the one of your little account...

make a nice Sorry the mailserver is down... blabla... and make an nice autoreply for all the emails send...

Voila... Solution of $40 a year... No loss of customers... :)

Greetzzz....

job

Is it that simple? Just enter the first 2 spots with primary DNS server info, and the second 2 spots (or more) with the backup DNS server info? That way your site always looks up, since you can place a message that you are working on the site and therefore are down (or just tell the truth that you are experiencing server/network problems :D).

Originally posted by Blikje


Is it that simple? Just enter the first 2 spots with primary DNS server info, and the second 2 spots (or more) with the backup DNS server info? That way your site always looks up, since you can place a message that you are working on the site and therefore are down (or just tell the truth that you are experiencing server/network problems :D).

It's not really that simple, as your surfers will also use your second DNS servers from time to time, even when all is fine, and be redirected to your 'network error' page.
Real-life test : the domains we host use both primary and secondary nameservers. The primary NS receive around 70% of the DNS lookups, the secondary the remaining 30%.

Carl

Yeah that's a nice ideia...

Get another acount here in Brasil ( our backbone is never down :) and than put a auto-responder to all email...

Sorry to inform that our mailing servers are down, due to Fiber cut ( our tech problems :P ).

Please re-send your email in 3 hours.

Thanks for the time

And best regards

Bla bla bla :)


edit :> mango msg

Yeah i din't think off that...

The only solutions is to find a domain pointer that the new domain settings can be change it minutes.. :) Than have a cheap acount some here to show the msg :)

Don't get me wrong but 15 minutes? You could have used that time to fix your links on your forum on the top nav, and work out some optimzation on your sign up form because all I get is mysql "too many connections err", got it a few times on your forum as well.

Hey Guys...

If you wanna be sure... At Netsol, you can fill out 4 DNS servers!!!!!

Second... there are loads of PHP scripts, that could ping a certain domain, Ip, or whatever!!!

So, if you install that on that page (of the 4th Nameserver) then you are sure that if they get there, and the main server is still online... they could be redirected to the server...

Or you make a script, that if they by exident follow the 4th nameserver, that checks 2 times more for you (automatic) if the first and second NS are really down? if not? They redirect you straight back to the domain, if not... they keep you on your little hosting account... and show you a "Our page is unfortenately Temporary down" blablabla

Little artistic work arounds, and you can show your customers 100% uptime! :) Not perhaps the page you want them to see, but you at least show them something! :))

Greetzzzz...

Job

chk the date. thanks for the input but let it die.

:D