I don't know what to say really, I've been with Reseller Zoom since 2005. They always respond quickly to any issues I have and they are always friendly. Plus they have fixed some 3rd party script problems that not even I could figure out. Excellent hosting reseller! :agree: :)

They have been getting some good reviews lately. Keep up the good work RZ!

I can only agree with beast6228. I have also been with them since 2005 (first on a budget account, later on an UK-account) and it has been a pleasure. Support has been very good and so has my uptime.

Sure, there have been a couple of glitches but they were handled with great care and that even increased my trust in them.

So a big thumbs up from me as well :agree:

This is good. Because I had saw many complaints about them lately. We have many reseller accounts on another company. But we and other people need to know other reliable reseller hosting providers as alternatively. Because we may decide to move urgently at anytime. So these positive reviews are very helpful. Thanks.

I am one who speaks their mind when the need be, I just have to say that reseller zoom has always given me decent service. I also wouldn't hesitate to come back to this forum and post negative feedback if for some reason they started to go downhill and their service started to stink. Which by the way has happened to a lot of companies over the years, they either get lazy or too cheap to offer what they did at first. But anyways, Reseller zoom hasn't show any signs of slacking off and I will continue to remain with them as long as the service is great.

I don't know what to say really, I've been with Reseller Zoom since 2005. They always respond quickly to any issues I have and they are always friendly. Plus they have fixed some 3rd party script problems that not even I could figure out. Excellent hosting reseller! :agree: :)

Great feedback, Keep Going ResellerZoom!!!!Cheers

As others said they have some negative feed backs recently. And always the board loves to hear the positive ones. So thanks for sharing your good experience with them. Have a nice hosting with them in future also.

I've been with ResellerZoom for several years, and in the main it has been a reliable company. So far. But in the last few months or so some weird stuff has been happening.

I noticed erratic behavior on one of my forums - I couldn't log in as the admin, for one thing - and finally traced the problem down - the storage quotas on all my sites had been reset (not by me) to a default value which was far too low. Well, no wonder the forum software was confused.

Then some of my forum members complained that their recent messages had disappeared. Since I hadn't deleted them, that was a clue that ResellerZoom had changed servers and had used recent, but not extremely recent, backups to move my sites. Sure enough, when I checked, I found that my ftp was dead - the new server had a new ftp address which ResellerZoom hadn't told me about. Once I got that new address, all was well.

These problems, while annoying, were not difficult to fix. But they shouldn't have happened at all.

The latest problem to crop up isn't technical, but may be more serious. The sales department has taken to sending out "due now" e-mails for monthly subscriptions. The due date is clearly stated on the invoice, and that date hasn't happened yet, so the payment is not yet due. This is just weird.

I've been with several hosts which went all to hell, usually after being sold. It looks like the same creeping malaise is overcoming ResellerZoom. When hosting companies go down the tubes, it can happen quickly. So I'm keeping my backups up-to-date, and looking for new hosting ... just in case.

I have been with resellerzoom for years but their support team are extremely inefficient since few months back. We used to wait average 30min for the respond from support team (still okay since this is a cheap hosting) but now you will have to wait at least 1 to 2 hours just to get their reply on your support ticket (NOT SOLUTION and that is just a reply like asking what is your password and etc. You may expect another reply from them again after hours you replied them) It is such a joke to hear ppl are saying they are good here. None of our support tickets are taken care in less than 1 hour. If you are expecting a good support, you can forget about this company.

I've always had the best of service with RZ and have had a small account with them for a few years.

Support always gets back to me between 30-45 mins.

owm

what are there end user support response times? 30+ mins also?

I've been with several hosts which went all to hell, usually after being sold. It looks like the same creeping malaise is overcoming ResellerZoom. When hosting companies go down the tubes, it can happen quickly. So I'm keeping my backups up-to-date, and looking for new hosting ... just in case.

I think that since Resellerzoom was sold a lot of improvements have been made by the new owner. If you read between the lines in the forum than it seems that they have had to make a lot of improvements because the company had grown very (too?) quickly before the take-over.

New products have been introduced, new quota's for existing customers, new backup software (R1Soft), etc.

My personal feeling is that these changes are for the better and the new owner is actively participating on the forum which is good. The old owner was virtually invisible in the last year or so.

Having said that: it is always wise to have up-to-date backups and be on the lookout for a "backup"-provider just in case. It is one of the main reasons I check out WHT. I have no intention to leave RZ but i like to be prepared.

It is such a joke to hear ppl are saying they are good here. None of our support tickets are taken care in less than 1 hour. If you are expecting a good support, you can forget about this company.

It is not a joke but "different peope, different experiences" and perhaps also different expectations. My last support ticket was handled in 8 minutes but the ones before did take mostly between 30-45 minutes. For me, that is good enough but for others it may be too slow. As "Jag" (the owner) indicates here (http://www.webhostingtalk.com/showpost.php?p=6241591&postcount=2) they are working on improving Support.

I still stand by my remark that Support has been good and I still give RZ the thumbs up.

I think that since Resellerzoom was sold a lot of improvements have been made by the new owner. If you read between the lines in the forum than it seems that they have had to make a lot of improvements because the company had grown very (too?) quickly before the take-over.

New products have been introduced, new quota's for existing customers, new backup software (R1Soft), etc.

My personal feeling is that these changes are for the better and the new owner is actively participating on the forum which is good. The old owner was virtually invisible in the last year or so.

Having said that: it is always wise to have up-to-date backups and be on the lookout for a "backup"-provider just in case. It is one of the main reasons I check out WHT. I have no intention to leave RZ but i like to be prepared.



It is not a joke but "different peope, different experiences" and perhaps also different expectations. My last support ticket was handled in 8 minutes but the ones before did take mostly between 30-45 minutes. For me, that is good enough but for others it may be too slow. As "Jag" (the owner) indicates here (http://www.webhostingtalk.com/showpost.php?p=6241591&postcount=2) they are working on improving Support.

I still stand by my remark that Support has been good and I still give RZ the thumbs up.

glad to see there improving. I wish there basic plans had end user support. how responsive is it if you have used it? I wanted to take some of the load off of one of my dedicated servers.

glad to see there improving. I wish there basic plans had end user support. how responsive is it if you have used it?

I can't comment on end user support since I have not used that. But perhaps somebody else here has and can tell you about it.

I think that since Resellerzoom was sold a lot of improvements have been made by the new owner. If you read between the lines in the forum than it seems that they have had to make a lot of improvements because the company had grown very (too?) quickly before the take-over.

New products have been introduced, new quota's for existing customers, new backup software (R1Soft), etc.

My personal feeling is that these changes are for the better and the new owner is actively participating on the forum which is good. The old owner was virtually invisible in the last year or so.

Having said that: it is always wise to have up-to-date backups and be on the lookout for a "backup"-provider just in case. It is one of the main reasons I check out WHT. I have no intention to leave RZ but i like to be prepared.



It is not a joke but "different peope, different experiences" and perhaps also different expectations. My last support ticket was handled in 8 minutes but the ones before did take mostly between 30-45 minutes. For me, that is good enough but for others it may be too slow. As "Jag" (the owner) indicates here (http://www.webhostingtalk.com/showpost.php?p=6241591&postcount=2) they are working on improving Support.

I still stand by my remark that Support has been good and I still give RZ the thumbs up.


Thanks, we have been trying very hard to make the needed improvements on some areas. Indeed they did experience a rapid growth bubble that was causing increasingly more challenging issues. however that's what made it a great prospect for us, our decade+ of experience fortunately equipped us to cope with all their challenges quite well. One of our final major milestones was achieved just last week. I hope we will begin seeing a major rash of positive reviews now. Everyone in the staff deserves a great big round of applause.

Yes they are improving lots of things lately, lots of upgrades, changes etc. But getting back to wait times, I've been a customer of many large companies, Microsoft, AT&T, T-Mobile, Vonage, Time Warner, Progressive. I've had to wait on the phone or in line to get a problem resolved, sometimes having to wait 30 minutes, hours or even days in some cases. So you know, not everything can be resolved instantly. But getting back to RZ..I think the longest I had to wait for technical support was 45 minutes (on a Friday night) So, that's not too bad when you think about it.

Upgrades are not compensation for general increases in snafus. When my forum members complain that their messages have disappeared, or that logins have started to get erratic, I can't very well explain that that's really OK because I've been given more storage and bandwidth.

I just checked there advanced reseller plans and they dont mention end user support anymore. did they stop doing it? was there yesterday now its gone

We still offer it, and we will provide it to many of the grandfathered resellers that had it. We have made changes to it though, to better balance the drain on support the previous setup was causing.

We will always support resellers, and their clients, for free if the ticket is raised from the reseller. We also still have the white label end user login where your users get direct support, but we charge for that service. Our rates are very competitive, matched by only some outsourcing companies. And being that we are the direct path to the account it still makes it the best option. Only different is now we can bring up the quality of support having plugged a hole that was causing a drain. That was, we used to offer unlimited end user support.

This became a big problem in recent years when the hardware improvements and other changes made it possible for resellers to have hundreds of clients under a single account. We can't really support 500 end users for $20 mo. We would normally make thousands from 500 users and that pays for the staff, technology, etc. Most people believe this was a fair change and understand why it had to change. And the bottom line is things have, and are continuing to improve as a result.

We still offer it, and we will provide it to many of the grandfathered resellers that had it. We have made changes to it though, to better balance the drain on support the previous setup was causing.

We will always support resellers, and their clients, for free if the ticket is raised from the reseller. We also still have the white label end user login where your users get direct support, but we charge for that service. Our rates are very competitive, matched by only some outsourcing companies. And being that we are the direct path to the account it still makes it the best option. Only different is now we can bring up the quality of support having plugged a hole that was causing a drain. That was, we used to offer unlimited end user support.

This became a big problem in recent years when the hardware improvements and other changes made it possible for resellers to have hundreds of clients under a single account. We can't really support 500 end users for $20 mo. We would normally make thousands from 500 users and that pays for the staff, technology, etc. Most people believe this was a fair change and understand why it had to change. And the bottom line is things have, and are continuing to improve as a result.
So how much does it take for an advanced reseller to pay for end user? it doesnt mention it now but yesterday it was included

If your asking the question through your reseller account, nothing, its free. If you want to use the white label system, this is from our kbase:
All new plans need to purchase the end user support ticket plan. The plan costs are:

$3 per ticket (if you do not have a plan and still use end user support)

Monthly plans:

20 ticket bundle for $50.00 that is $2.50 per ticket.

40 ticket bundle for $90.00 that is $2.25 per ticket.

75 ticket bundle for $150.00 that is $2.00 pet ticket.

More than 75 tickets will be billed $2.00 per additional ticket.

If your asking the question through your reseller account, nothing, its free. If you want to use the white label system, this is from our kbase:
All new plans need to purchase the end user support ticket plan. The plan costs are:

$3 per ticket (if you do not have a plan and still use end user support)

Monthly plans:

20 ticket bundle for $50.00 that is $2.50 per ticket.

40 ticket bundle for $90.00 that is $2.25 per ticket.

75 ticket bundle for $150.00 that is $2.00 pet ticket.

More than 75 tickets will be billed $2.00 per additional ticket.

yeah but it said end user support was free for the shared account reseller advanced plan and now its gone. I was wondering why that is but it seems i have to pay for tickets now.ohwell....

Unless I read things terribly wrong, that's quite a costs hike there, for a lot of resellers who have built a business around the old RZ business model. The mad party and subsidizing couldn't go on forever I guess. :)

I see a certain host getting pretty busy once resellers get hit by this and start looking for alternatives. ;)

Unless I read things terribly wrong, that's quite a costs hike there, for a lot of resellers who have built a business around the old RZ business model. The mad party and subsidizing couldn't go on forever I guess. :)

I see a certain host getting pretty busy once resellers get hit by this and start looking for alternatives. ;)

Lol. I guess im going to get resellerzoom anyways. even though they changed the buisness plans for people I dont need to change mine as im not based on resellerzoom. Im thinking about reselling vps plans though,

ResellerZoom is good. Been there.
The failover reseller is good. Almost no down time.
Don't get the Asia Pasific server. Too much down time.

JaguarPC is good. Been there.
I had a VPS there.

Currently use Hostgator reseller.
The uptime and support are awesome.
The minus side are the backup and no overselling.
They only backup your account once a week, on Monday.
You have to do your backup.

If you need great support, go with Hostgator.
If you need CDP backup and overselling, go with RZ or Jaguar.

Daniel

woah... I talked to a resellerzoom customer and they have had 100% uptime this past month. they said the end user support change is gonna be bad but ohwell lol. I think my list of resellers im going to get are jaguarpc resellerzoom mddhosting innohosting dme hosting and k-disk. hopefully I can get them on the 30th

Might try them out. Will definately provide feedback...

I was a recent Resellerzoom customer and am sorry to say I cannot recommend them. I've had a totally opposite experience as mentioned here by those who give them good ratings. I was with them for about 3 years and have experienced too many problems to stay any longer. Bad support and lots of server downtime were the main reasons I left. It's good to hear that some others have experienced good things with this company. Too bad I didn't.

I'm now with Innohosting and couldn't be happier. Chris and Rameen are great and as long as things keep running smoothly, I plan on being a long time customer.