Folks,

I would like to hear from you in regards to what you would consider an "ideal reseller hosting package"

This could be features such as end user support, domain reseller account, website builder etc. etc. to pricing options and so on.

Bring forward your thoughts, certainly appreciate it.

Cheers,
Jason

It depends on who your own customers are. :) They would be the ones who would buy the hosting from you.

For Us, Support Response & Resolutions is for most important. Does not necessarily be End User Support.

I'd say offering as many features that would help the customer grow as a web hosting service provider/company would be ideal. Domain resellers, billing systems, end-user support - anything to support and help them grow. Otherwise, a reseller plan would just be a shared account with the ability to create multiple accounts.

There are different types of resellers. One type is interested in becoming a full-fledged host, and will want to handle as much of the business as possible on their own. They will have their own billing system, their own support, etc. They will want to learn as much as possible so they can provide their own support. They just need high-quality private-labeled hosting.

Another type doesn't want to be as involved. They would rather the host provide end-user support, billing system, etc. and only focus on recruiting new customers. For this type, having a lot of features is more important.

A host that focuses on hosting and lets its resellers handle everything else on their own can theoretically offer a higher quality of hosting, all other things being equal. So an "ideal reseller hosting package" for one person may be totally inadequate for another.

Some companies now offer master-reseller.

Also an auto-installer hits the spot for most website clients.

Some companies now offer master-reseller.

Also an auto-installer hits the spot for most website clients.

Master Reseller is... eek :eek:

Auto-installer, at least Fantastico, is included with like EVERY hosting provider, so I doubt that sets hosting providers a part :-P

Personally I prefer Installatron in comparison to Fantastico ;)

End user support is... eh :(. Personally my opinion is if you cannot support your clients, why get into hosting?

I would like to hear from you in regards to what you would consider an "ideal reseller hosting package"

Good uptime and fast loading speed are always the most important criteria for good hosting.
Other requirements depend on what you need.

Master Reseller isn't as bad as Alpha Reseller! Eww...that would have your server destroyed.

I'd say offering as many features that would help the customer grow as a web hosting service provider/company would be ideal. Domain resellers, billing systems, end-user support - anything to support and help them grow. Otherwise, a reseller plan would just be a shared account with the ability to create multiple accounts.

I like your comment.

Thanks guys for the feedback, certainly appreciate it.

I am not all for offering end user support but that seems to be the trend now. Just need a way of finding an effective way of providing this service.

Keep em coming folks :)

Folks,
This could be features such as end user support, domain reseller account, website builder etc. etc. to pricing options and so on.

Also, I would like to add a good billing software to my reseller package.

Andreyfidrya

Where did you order your reseller plan? :D

Master Reseller is... eek :eek:

This is just my personal opinion, but I disagree. Master reselling, when done properly, I don't see a problem with it. Why should people be forced to go to a VPS just to achieve the ability to sell reseller accounts.

It seems like two years ago, people would say the same thing about overselling. Now people say, it's not overselling, but overloading that's bad. Now people say that overselling when done properly is cool and good for everyone.

Now I know that unlimited master resellers is bad, very bad. But if you offer reseller accounts with limited or reasonable specifications, and the usage of all their customers are counted, then I don't see much of a problem. As long as the resources of the master reseller and all of their clients are tallied together, it can be handled.

Andreyfidrya

Where did you order your reseller plan? :D
Actually, I have no reseller plans, but I know exactly that some companies provide their reseller packages with billilng management systems like WHM Autopilot, etc.

But if you offer reseller accounts with limited or reasonable specifications, and the usage of all their customers are counted, then I don't see much of a problem. I will disagree a bit. How many hosts have made a name for themselves selling master reseller accounts and have been in business for a good while? The fact is that the market for master reseller accounts will rarely settle for something. They'll "require" alpha reseller accounts pretty soon. And they want the unlimited accounts that everyone else is offering. if they can do it so should you.

Could it be done right in theory? I agree that it could, especially if support would not have to go through the end user -> reseller -> master reseller -> top-provider chain.

Could communism work in theory? Perhaps it could. :)

Thanks folks! Keep em coming...

Quick question about end user support, do you prefer having the support branched out from your own helpdesk or a simple email redirect to our desk would do? (i.e. support@yourdomain.com forward it to support@resellerhost.com and we respond)

A Master Reseller account would be the ultimate. The overselling/overloading claim is getting pretty weak now. Its up to the Host whether they chose to heavily oversell or not. Just the same way any Host can chose whether to heavily oversell standard cpanel accounts or not.

The same applies to all technologies, they give people MORE POWER, its up to people how they use that power that determines whether its good or not. Master Reseller Accounts give the Reseller more power and control over their hosting without needing to be a system Admin at the same time.

There are plenty of responsible Hosts that offer top notch Master Reseller plans.

Ideal Reseller Hosting Package has to provide the maximum of convenience to manage hosting accounts and high level customer support. High service quality is the most important thing for businesses of your clients.

I agree with Audrey. Web hosting and reselling has become a commodity these days. It's the customer service that is behind it that gets my money every time. I have a few accounts dating back to 99 that I pay about 10x as much as I "could" get it for online. But for me, I'd rather pay more money to get my questions asked and problems resolved correctly the FIRST time I call, not the fifth!

Good banter everyone. I really like this community.

Charlie

Could communism work in theory? Perhaps it could. :)

absolutely hilarious :)

I agree with Audrey. Web hosting and reselling has become a commodity these days. It's the customer service that is behind it that gets my money every time. I just would like to add that many people are even ready to pay more in order to get high quality service.

Thanks to all for your feedback, much appreciated.