We have a specific group of customers we are helping setup domains and hosting. I signed up for GoDaddy/WildWest Reseller, the problem is I cannot control or help my customers with this reseller account. I have to ask the customer for their username and password, which is embarrassing since they feel they are signing up on our site. Is everyone facing the same issue? Is there a better way to handle this?

The only option I see is that I create the individual customer accounts on their behalf manually and manage it without giving the password, instead of letting the customers do it, which is a pain.

get a reseller account from a company that allow this kind of setup. maybe using cpanel and whcms

cPanel is great. I've heard good things about DirectAdmin as well, but have not actually used it yet.

I don't believe Godaddy provides the regular reseller plan like Cpanel/WHM. So you can browse through the reseller hosting offer section for more list of providers who offer similar kind of things you are looking for. It is also important to note that it is very important to provide a good support to your customer ( End-user support )

There are quite few reseller host who provides end-user support anonymously so that you don't have to feel embarassed again

thank you for the quick response,any suggestion on which reseller offers this level of access at the same price.

whats your budget ?

best advice i can give is for you to head on over to the reselers offers section, have a look at some offers that are within budget then start searching for info on those hosts. Nearly all hosts on here will give you the setup you need

thank you for the quick response,any suggestion on which reseller offers this level of access at the same price.

Reseller hosting providers with cpanel will give you Web Host Manager (WHM) access to manage hosting accounts.
WHM allows you to set up hosting accounts and reset account password if required.
You can use this link (http://www.webhostingtalk.com/hostquote.php) to request free quote.

I saw many people suffering from this problem. The solution of this is WHM ( Web Host Manager ). Signup with a company that offers cpanel and whm with their reseller plans. It's easy and very smooth to handle all clients and customers without having password.

I would say.. get providers that allow you to control your customer accounts under a main reseller account. I would also advice to have two different providers for both domain name and web hosting.

You can use Resellerclub for domain registration. You can create accounts for your customers and they can manage their domains by logining their control panel.

I recommend Hostdime or surpasshosting for reseller hosting. You can define your hosting plans as you wish and can create hosting accounts on WHM. And your customers can manage their hosting accounts by logining their Cpanel.

WHM is definitely a great option for you while keeping the domain management separate. Since setting up the domain is a quick "do it and forget it" task, the most important part of your service is the hosting itself. cPanel/WHM makes it very easy and allows you to focus on support.

We have a specific group of customers we are helping setup domains and hosting. I signed up for GoDaddy/WildWest Reseller, the problem is I cannot control or help my customers with this reseller account. I have to ask the customer for their username and password, which is embarrassing since they feel they are signing up on our site. Is everyone facing the same issue? Is there a better way to handle this?

The only option I see is that I create the individual customer accounts on their behalf manually and manage it without giving the password, instead of letting the customers do it, which is a pain.


godaddy is huge, famous, only host I know with tv ads but I don't know anyone that's actually happy with that service. You could almost have picked any other host out there, but godaddy, and got the level of control your looking for.

Hostgator is pretty popular for reseller hosting and Im sure you wont't be disappointed by them.

I would recommend that you not only look for a WHM Reseller Plan but also one with Master Reseller Rights enabled. This will then allow you to control many more aspects of your Reseller Account also.

Best of luck !

You will find almost most host resellers plan that offer WHM/Cpanel
control panel have the ability to host unlimited web sites on the
single account, even on the cheapest reseller hosting plan.

How many clients do you have? If you have enough Customers you might consider a VPS as this would give you root control over your customers.

Are you telling that the Wildwest (Godaddy reseller account)
does not allow to control your customers account from the main
admin panel?

We have a specific group of customers we are helping setup domains and hosting. I signed up for GoDaddy/WildWest Reseller, the problem is I cannot control or help my customers with this reseller account. I have to ask the customer for their username and password, which is embarrassing since they feel they are signing up on our site. Is everyone facing the same issue? Is there a better way to handle this?

The only option I see is that I create the individual customer accounts on their behalf manually and manage it without giving the password, instead of letting the customers do it, which is a pain.

You will find almost most host resellers plan that offer WHM/Cpanel
control panel have the ability to host unlimited web sites on the
single account, even on the cheapest reseller hosting plan.

I'd recommend staying away from master reseller software. At the OP, If you really want to consider a master reseller provider, I'd STRONGLY suggest reading these forums for more information on it.

WHM will give you the ability to sell accounts. WHMCS /ClientExec is billing/support software and allows for automatic creation once someone has submitted payment for their hosting.

Since you sound interested in selling domains as well, a provider who is willing to provide a domain reseller account such as a eNom account will probably be a must.

If you want the ability to be able to sell reseller accounts, you will need to go with a VPS, but since it seems you only want to be able to manage the shared accounts you sell, reseller hosting should work fine.

Offers section is a great place to start.

Hostgator Hostgator Hostgator

They rock, you get everything and a bag of chips. What fries with that?
Excellent support, excellent network, I don't have to use them, but I keep using them just because they are so darned great.

Driving by the big building in Houston gives me warm fuzzies too.

If you want the ability to be able to sell reseller accounts, you will need to go with a VPS, but since it seems you only want to be able to manage the shared accounts you sell, reseller hosting should work fine.


Using a DotNetPanel reseller hosting account, you can create sub resellers as well as customer "end user" accounts. You can also resell enom domains to your customers.

Not sure if this will suit your needs.

We have a specific group of customers we are helping setup domains and hosting. I signed up for GoDaddy/WildWest Reseller, the problem is I cannot control or help my customers with this reseller account. I have to ask the customer for their username and password, which is embarrassing since they feel they are signing up on our site. Is everyone facing the same issue? Is there a better way to handle this?

The only option I see is that I create the individual customer accounts on their behalf manually and manage it without giving the password, instead of letting the customers do it, which is a pain.

This is untrue. A customer can assign you as an Account Executive. This is how I give direct support to my customers and I need access to their control panel (they can always contact GoDaddy and they will help on your behalf)

Another thought is to get yourself the Deluxe or Unlimited Plan and put the customer sites on that multi-site plan. I haven't tried it, but maybe you can make the customer Acct Exec for the added domain.

For me, the value of being able to resell so many products under a single vendor, outweighs the convenience of what some of the cheaper control panels offer in the way of account access. With the GoDaddy Reseller plan, its the only reseller plan you need. In addition, the hosting is actually pretty good, contrary to the opinions of the uninformed few.

We have a specific group of customers we are helping setup domains and hosting. I signed up for GoDaddy/WildWest Reseller, the problem is I cannot control or help my customers with this reseller account. I have to ask the customer for their username and password, which is embarrassing since they feel they are signing up on our site. Is everyone facing the same issue? Is there a better way to handle this?

The only option I see is that I create the individual customer accounts on their behalf manually and manage it without giving the password, instead of letting the customers do it, which is a pain.

By selling domains through domain reseller accounts, your customers are literally buying from the domain registrar.

i.e. your customer signs up with you and you register their domain with WildWest, you simply give them the user details to amend stuff through WildWest, any support issues should be delt via WildWest, technically, you shouldnt be involved.

A nice way to put it to your customers is,

"if you need professional support, WildWest are a dedicated team who will be willing to help you out"

or something like that to make them feel as though their not being kicked around.

Panda, I gave him the correct answer above

Ummm... I see, just an additional question, when they pay through the Wildwest site.
How do you get your credits? do they deposit in a bank account?

By selling domains through domain reseller accounts, your customers are literally buying from the domain registrar.

i.e. your customer signs up with you and you register their domain with WildWest, you simply give them the user details to amend stuff through WildWest, any support issues should be delt via WildWest, technically, you shouldnt be involved.

A nice way to put it to your customers is,

"if you need professional support, WildWest are a dedicated team who will be willing to help you out"

or something like that to make them feel as though their not being kicked around.

Ummm... I see, just an additional question, when they pay through the Wildwest site.
How do you get your credits? do they deposit in a bank account?


GoDaddy does all the billing on your behalf and deposits the money into your bank account (or however you have your account configured).

Note: customer only has to go to wildwest site to make the payment (shopping cart remains on wildwest). All other steps can be on your site