I have been trying to access my site all day and failing cna anyone else access codered.org.uk or even unitedhosting.co.uk

Thanks you.

Neither are working for me.

Both sites appear to be down for me as well.

I get a page that says : http://unitedhosting.co.uk/

CURRENTLY MOVING SERVERS - CHECK BACK IN 24 HOURS



NOTE TO CUSTOMERS:
Please connect to: 64.246.46.42 to check your email or to ftp.
(mail.uh and ftp.uh will be down until server move is over)

You should have recieved our email codered, we just switched dns to a new server. Shouldnt have been any disruption though :/

Got someone looking into it now.

Sorry for any inconvenience.

Nothing works for me either. I'm surprised the corporate page isn't up either. Maybe their making some changes.

I just told you what we are doing :)

As Matt said above, we're currently moving certain customers (inc. our own corporate site) onto new servers and this is why we have the "moving servers" banner. I believe (although I still need to investigate) codered is having problems due to a namerserver change (moving onto your own nameservers with dedicated IP's) that we asked them to do over a week ago not being completed.

Codered, I have emailed you.

Sorry for any inconvenience caused but this move has been planned for many weeks and all customers that it effects have been notified.

I see but doing a huge move like this you would think you would of setup dual DNS servers so you have no downtime or at least minimal downtime for both your customers and your corporate site. Search engines hate nothing more than a "site not found" message. It usually instantly removes your listing or seriously degrades it. Now you have to wait for DNS propergation as well which can take a while.

We've done some DNS moves though so I understand your pain just keep it clear (it's seems your doing just that) to your customers. I hope everything goes smooth.

Originally posted by RyanK
I see but doing a huge move like this you would think you would of setup dual DNS servers so you have no downtime or at least minimal downtime for both your customers and your corporate site. Search engines hate nothing more than a "site not found" message. It usually instantly removes your listing or seriously degrades it. Now you have to wait for DNS propergation as well which can take a while.

We've done some DNS moves though so I understand your pain just keep it clear (it's seems your doing just that) to your customers. I hope everything goes smooth.

Yes Ryan, I agree, keeping it clear to our customers was key and I feel we did a pretty good job of that. The issue that started this post is something that was totally out of our (UnitedHosting) control and I hope will not reflect badly on UnitedHosting.

I understand. Hopefully your upstream provider will get this resolved ASAP. If you guys need some help feel free to contact me, seriously.

Codered's problem was because of the following reason:

We provided him with dedicated nameservers of his own (he has a reseller account) and he failed to move his domain onto his own nameservers. The nameservers it sits on are now down, which was planned. Nothing else is affected - And we gave plenty of advanced warning and assumed a reseller would be using there own nameservers :)

Thanks for offering to help RyanK, but everything is under control - I just dont enjoy moving 30-40 accounts from one server to another, its quite time consuming (especially moving from a non control panel box to a box with ensim)

manually moving MySQL db's etc..

:)