 | View Full Version : Need a freeware helpdesk which integrates with AWBS ? vich 06-13-2009, 02:44 AM Hello All, I am looking for some good freeware helpdesk that I can use or which integrates with AWBS Anyone please help me with this ? Any suggestions ? Thank you vich HostLeet 06-13-2009, 03:17 AM Try OsTicket, it's free, simple and very easy to use. :gthumb: http://www.osticket.com/ mrzippy 06-13-2009, 01:38 PM We'll soon be switching over to Trellis helpdesk. http://www.accord5.com/trellis It's free and very nice. digitalfyre 06-16-2009, 03:47 AM Trellis Desk is awesome! We use it on our AWBS powered website & we also integrated it with the AWBS System. troya 06-28-2009, 07:35 AM why not use built-in awbs helpdesk. Isn't it useful? digitalfyre, did you do integration with your site design? xlguy 07-30-2009, 08:28 AM Trellis has not been updated in a while (March?), has no search facilities or ability to edit tickets. I have raised a support ticket asking them what's going on with their development, had no reply yet :( inspiron 07-30-2009, 11:33 AM Osticket, its fairly simple design. Its easy to modify and skin. digitalfyre 07-31-2009, 10:26 PM why not use built-in awbs helpdesk. Isn't it useful? digitalfyre, did you do integration with your site design? Trellis is great. And yes, it's integrated with our website design <<snipped>> - We use it for Knowledgebase and HelpDesk over AWBS's defaults. The integration with AWBS DataBase wasn't so hard, just a few functions and it was done! The design part wasn't so hard. We can integrate Trellis with any design like we did with ours. |