matrixreseller.com down?
my site on it is down :(

Did you contact there support dept.

yes.
hours ago...
i just found in their support forum that it's a common problem... not just me...:o

It's up for me :)

lucky you
hopefully mine will be up as well before my customer will get mad...

All fixen, extremenetwork core switch/router had hardware issues, backup is in place and will be replaceing all hardware this week. With more plans to keep downtime to min. if there is a hardware issue again.

Sorry about the issue and there will be more updates posted on our forum tomorrow AM.

11-06-2002 02:43 PM
.....
10-31-2004 06:19 AM

You've been playing with that search feature again, haven't you Vortech? ;)

LoL, you know whats funny, is we did go down tonight and no one pasted about it, then google sent me one of the things that said it indexed the page so i did not even look at the date..

Boy thats odd and funny and sad all at the same time.. Damn halloween.. grrr..

Yes, it was down and had been down for HOURS!!!!

redundent router seems NO where and they claimed second redundent router failed too.

This reminded me that few monthese ago, I asked them to get my backup restored, they said backup HD failed too.

I have been with matrixreseller for a year and why second redundent equipment failed twice on me ???

They charge $ 60 for simlpe a backup restore also

Vortech, the network may be up but it's virtually unusable - I'm getting a stunning 50kbps on a 1.5mbs cable modem - "replaceing all hardware this week" is a scary prospect as effectively you're talking about 3-5 days downtime with the current speeds - please find a better "temporary" solution if it's going to take a while to get the main router back as us e-commerce people will lose alot of money with downtime at this time of year!

Update that - just FTP downloaded a file at a remarkable 20.71 kbps!

We are still working to get to get it fully fixed. We had 2 peaces of hardware fail last night and are on our 3rd backup now. Good old halloween and ghosts..

We are posting updates on our forum, but I can't keep you updated here, our forum and all the forums. So if you are having issues please use our systems.

Thanks and we are working to get this fixed ASAP.

Just to update - now getting 1.65 Mbps so things now better than normal - nice one and much more typical of matrix performance

I am still wondering why redudent network/swtich/router ,whatever you presented, did NOT kick in and work in minutes or hours?

My customers had just suffer your downtime(or said deadly slow network ) for three days?

Originally posted by ldcdc
11-06-2002 02:43 PM
.....
10-31-2004 06:19 AM

You've been playing with that search feature again, haven't you Vortech? ;)

LOL, My first laugh since morning.

Just to let you know that after so MANY hours, network was sluggish deadly slow or call it down again 2 hours ago....seems they did not fix problems whatever excuses are....

ServerZB, read our forum, its all posted there.

We replaced our backup router with our new router and was only down for about 5 min MAX.