Travis
11-06-2002, 01:22 AM
If you're considering H-Sphere, and support is important to you, you might want to hear about my experience.
With the last version, Positive Software introduced a new internal OpenSRS client for domain registrations. When they upgraded us to this version, OpenSRS registrations completely stopped working - the new client doesn't work for us at all. This was a couple weeks ago.
When I first became aware of the problem, I notified support. I received a response suggesting a possible way to correct it. I tried it, and it didn't work. I wrote support again, and they suggested that I try the very same thing again.
I have written support three more times, including one mail CC'd to Igor, the president of the company. This mail has been completely ignored.
I pay $300/month for "priority support" and this apparently doesn't mean anything. OpenSRS registration has been completely unavailable to clients for weeks now, and PSoft has utterly ignored me.
H-Sphere is good software overall, but as with anything, it's useless if you can't get help when something breaks. If it wasn't for the fact that I have too many customers to reasonably switch to something else mid-stream, I'd be jumping ship right now.
As always, do your own research, but you might keep my experience in mind when shopping for control panel software.
With the last version, Positive Software introduced a new internal OpenSRS client for domain registrations. When they upgraded us to this version, OpenSRS registrations completely stopped working - the new client doesn't work for us at all. This was a couple weeks ago.
When I first became aware of the problem, I notified support. I received a response suggesting a possible way to correct it. I tried it, and it didn't work. I wrote support again, and they suggested that I try the very same thing again.
I have written support three more times, including one mail CC'd to Igor, the president of the company. This mail has been completely ignored.
I pay $300/month for "priority support" and this apparently doesn't mean anything. OpenSRS registration has been completely unavailable to clients for weeks now, and PSoft has utterly ignored me.
H-Sphere is good software overall, but as with anything, it's useless if you can't get help when something breaks. If it wasn't for the fact that I have too many customers to reasonably switch to something else mid-stream, I'd be jumping ship right now.
As always, do your own research, but you might keep my experience in mind when shopping for control panel software.