Vision Helpdesk 2.0 beta is released..

Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features..

Screenshots -- http://www.thevisionworld.com/vision-helpdesk/admin-screenshots

Online Demo -- http://www.thevisionworld.com/vision-helpdesk/online-demo

Evaluation version will be available in a week period.

Vision Key Features

* Satellite Helpdesk | Multi-Domain Helpdesk
* Robost Mail Parser
* AJAX Based Rich User Interface
* Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
* Plugin Based (Allows you to enable or disable various plugins)
* Multi-Language
* Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
* Inbuilt Antivirus Tool
* Auto Upgrades & Installation
* Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email ClientVision Helpdesk
* Customized Tool Bar
* Service Level Agreements
* Report Generation
* Online Issue Tracking
* Custom Fields
* Ticket Escalation
* Login Integration
* 3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
* Configurable Client Portal
* Client side quick search facility
* Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender


Please check Vision2.0 Online demo and we would be happy to here your suggestion / features / comments to improve vision helpdesk further.

Looks pretty good. Very simple and easy-to-use-and-understand interface for both staff and customers.

A few questions:

- Is there a "realtime" lookup for when customer is typing in their ticket.. the lookup will display possible knowledgebase matches so that perhaps a ticket is not necessary?

- When submitting a ticket, it is necessary to click twice? Once on the "next" button, and then again on the "Submit" button? What is the point of adding the extra click? Many customers would be confused, and only click the "next" button.. and then become upset when their ticket is not added...

- Is it possible to attach a file when submitting a ticket? I didn't see this in the demo.

$299 for this software is a bit pricey. Do you offer a discount if switching from a competing product?

Looks pretty good. Very simple and easy-to-use-and-understand interface for both staff and customers.

A few questions:

- Is there a "realtime" lookup for when customer is typing in their ticket.. the lookup will display possible knowledgebase matches so that perhaps a ticket is not necessary?

- When submitting a ticket, it is necessary to click twice? Once on the "next" button, and then again on the "Submit" button? What is the point of adding the extra click? Many customers would be confused, and only click the "next" button.. and then become upset when their ticket is not added...

- Is it possible to attach a file when submitting a ticket? I didn't see this in the demo.

$299 for this software is a bit pricey. Do you offer a discount if switching from a competing product?

Thank you for taking time to evaluate vision helpdesk.

Answering your questions --

1) Yes, the knowledge base suggestion feature is implemented in Vision2.0 -- we will soon update our client side online demo with new files.

2)The two clicks issues is resolved in V2 -- Infact some changes like knowledgebase suggestion etc are added too in V2. We will update our online demo for client side soon.

3)Yes Attachment feature is added too while client submit ticket.

4)Yes for discounts you can PM me -- We have refugee coupons available.

Again -- You can add us on Gmail Talk -- thevisionworld [at] gmail.com for your further questions.

We will update the clientside demo in next day or two so that you can check the KB suggestion and attachment features.

Thank You

A few questions:

- Is there a "realtime" lookup for when customer is typing in their ticket.. the lookup will display possible knowledgebase matches so that perhaps a ticket is not necessary?


We have updated client portal on our online demo --

http://www.visiononlinedemo.com/support/

http://www.visiononlinedemo.com/support/manage/
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