i keep hearing about tickets and i know it has something to do with hosting... and im gonna start a hosting company.. so im gonna have to know what these are... what are they used for and stuff like that

Tickets are Support Requests. Most Web Hosting Companies have web based helpdesks, and when a user needs support they file a "Support Ticket". They have a reference number, and can be checked upon for staff responses, etc.

;)

see i need to know all about this kind of stuff.. cuz im starting my hosting company soon... anything i should know???

Originally posted by macielter
see i need to know all about this kind of stuff.. cuz im starting my hosting company soon... anything i should know??? You should probably know you're starting it too soon.

business management skills
people skills
server administration
marketing
local tax laws
research skills (for hardware, datcenters, software)
industry terminology

there's a start...

Greg Moore

Originally posted by SoftWareRevue
You should probably know you're starting it too soon.
oh im not doing it anytime soon.. but im just planning on it...

and im going to be reselling.. not managing my own serves..

and this is the time that im researching everything before i go into it full force..

as of right now. im figuring out all the details

That you will probably go out of business soon after you start.

Originally posted by foe
That you will probably go out of business soon after you start.

Ouch! :)

Foe, that is harsh. Good luck macielter, I hope all goes well!

common guys, he is asking a question dont start laying into him about not being capable of hosting.

Everyone of us started somewhere, and if someone is willing to learn and ask these sorts of questions before they start then good luck to them!

Welcome to the forums macielter and goodluck.

macielter-

If you have very good people skills and have a rather good vocabulary, you can get away with not be the best at everything akashik mentioned. Sort of like a politician....

Originally posted by UH-Matt
common guys, he is asking a question dont start laying into him about not being capable of hosting.

Everyone of us started somewhere, and if someone is willing to learn and ask these sorts of questions before they start then good luck to them!

Welcome to the forums macielter and goodluck.

Thanks Matt.

Originally posted by macielter

oh im not doing it anytime soon.. but im just planning on it...

and im going to be reselling.. not managing my own serves..

and this is the time that im researching everything before i go into it full force..

as of right now. im figuring out all the details That sounds better. :)

For a moment there, I thought you wanted to start tomorrow.
This is a great place to do lots of research.
Just keep reading the forum and learning what everyone else is doing.

I think it's best to get an overall picture of the industry you'll be in before launching (hence my list above).

It's a great job and I personally find a great deal of enjoyment in it. However it's not an easy life. The hours are long, and growth can be frustrating at the beginning. I actually can across a couple of old paysystems settlement notices last night from a couple of years back, while I was looking for something else. I had to shake my head is wonder that we actually used to look forward to those pocket change amounts :D

While it's impossible to know it all, a good grounding in what you'll be offering, and an understanding of how to fix things when they go wrong, and time to plan a few backup options as far as your business will go, will help you a great deal at the beginning and mean you won't need to play catch-up when it's too late further down the road.

Greg Moore

I say pick another hobby and save yourself the headache.
No more openings for new hosts, it's way to flooded.

When you do get started, maybe run a nice overture campagin - for a mere $100 you can get 8.2 visitors. Ohhh yeah....

Originally posted by SoftWareRevue
Just keep reading the forum and learning what everyone else is doing.

And ignore the nay-sayers.