Vision 2.0 Feature glimpse..

We finally decided to break the ice — The most awaited lightning speed & feature rich helpdesk is on its way of beta release. We anticipate vision 2.0 beta will be released in first week of June 09.

What is Vision 2.0 Helpdesk all about?

In a nutshell Vision 2.0 is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision 2.0 reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage, high speed results and loads of features listed below :

Vision Key Features

* Satellite Helpdesk | Multi-Domain Helpdesk
* Robost Mail Parser
* AJAX Based Rich User Interface
* Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
* Plugin Based (Allows you to enable or disable various plugins)
* Multi-Language
* Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
* Inbuilt Antivirus Tool
* Auto Upgrades & Installation
* Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
* Scrap Book & Private Messaging
* Submit / Reply Tickets Using Your Favorite Email ClientVision Helpdesk
* Customized Tool Bar
* Service Level Agreements
* Report Generation
* Online Issue Tracking
* Custom Fields
* Ticket Escalation
* Login Integration
* 3rd Party Live Chat Integration (CCS | LivePerson | ProvideSupport)
* Configurable Client Portal
* Client side quick search facility
* Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender

Check out ScreenShots and Previews of Vision2.0 beta here --
http://www.thevisionworld.com/vision2-feature-glimpse.html

Vision2.0 beta Screenshot --
http://www.thevisionworld.com/wp-content/uploads/2009/05/vision2_screen.jpg

This looks like Kayako, what's the difference?

Also, Kayako is cheaper if you buy the owned license from licensepal.com than your version. Why would we go with your product instead of a very reputably company like Kayako?

-Nick

Currently we have published just main screenshot for Vision2.0 -- You would see the actual difference when you check the online demo or evaluation version (that will be published in next week)

We will update this post by coming monday with more details on online demo and more screenshots..

Soon Vision2.0 is out you would see large discounted price for Vision helpdesk on Licensepal website :)

Check out key-features at --
http://www.thevisionworld.com/vision-helpdesk/key-features

Why would we go with your product instead of a very reputably company like Kayako?
-Nick

Vision is backed up by equally reputed company ThinkSupport -- a 24x7 hosting support company. (We serve several hosting companies who use various helpdesk software's and yes our staff is aware of usability of each helpdesk software's available in the market) Having used so many helpdesk softwares in support industry we felt there is wide scope of improvement for helpdesk software that made us develop Vision helpdesk -- One unique feature Vision Helpdesk has; its PHP- Ajax Based which makes it 10 times faster then any other web based helpdesk available in the market.

When you say its like Kayako -- I don;t see Kayako has a Satellite Helpdesk feature. Vision can accommodate n number of companies.

More details at -- http://www.thevisionworld.com/true-satellite-helpdesk.html

So, AJAX and the Satellite helpdesk are the two major improvements as opposed to Kayako?

-Nick

We don't stop there.. Vision2.0 has other unique features like Paid Support -- You can add billing notes / create invoice / check payment status in helpdesk itself.

Vision is Plugin Based -- that means you can enable or disable various features example -- Scrapbook, AntiVirus, Alerts, Address Book, Calender, Favourites, KnowledgeBase, Troubleshoot, News etc .

Multi-Language --
This feature mainly includes –

* Clients can change client panel language to one that they understand.
* Clients can send tickets / emails in their own language.
* Your staff has option to select language while replying tickets.

More details — http://www.thevisionworld.com/vision-help-desk-now-breaks-language-barriers.html

Auto Upgrades & Installation -- Version upgrades are done at single click.

For more details on feature check --
http://www.thevisionworld.com/vision2-feature-glimpse.html

An update -- Vision2.0 beta is released -- You can check screenshots here --

http://www.thevisionworld.com/vision-helpdesk/admin-screenshots

Online Demo : http://www.thevisionworld.com/vision-helpdesk/online-demo

In a period of week we will provide Evaluation version for Vision2.0

Though it is looking similar to kayako, different queues for different companies seems to be one of the promising features that is tempting me. Cerberus had this feature but I did not like their presentation layout.

Is the beta release available for download for free trial?

Currently we have made Online Demo up for Vision2.0 beta
http://www.thevisionworld.com/vision-helpdesk/online-demo

Evaluation version will be available in a period one week.

We are very close to our milestone version — i.e Vision 2.0 stable release.

Today we have released Vision2.0 beta evaluation version — Now you can order V2.0 evaluation version and install it on your server.

We request you to order V2.0 beta evaluation version from our website - http://www.thevisionworld.com/purchase

At this stage we need your feedback, bug reports, feature suggestions and comments on Vision2.0...

More details at -- http://www.thevisionworld.com/vision2-beta-evaluation-released.html

Is ThinkSupport planning on creating a billing system?

Currently we have lot many things to implement in Helpdesk software itself -- so Billing system development is not in our thoughts for now..

Thank you for asking Nick :)

Just an update Vision Helpdesk 2.0 Stable is released now --
More details available at --

http://www.thevisionworld.com/vision-helpdesk2-stable-version-released.html