Hello,

I recently set up WHMCS for the first time and am running in to some trouble, hopefully someone can help.

I placed a 'dummy' order for a free product and I get a welcome e-mail (although not the one with all of the acct details in it, i suppose i have to set that up somewhere else?) but the account is never provisioned.

I was under the impression that WHMCS would create the account in WHM, thus eliminating the need for me to manually create it.

Am I correct in this assumption? And if so, any ideas why it wouldn't provision the account?

Thanks in advance.

WHMCS does automated provisioning, you'll have configured it incorrectly. Refer to the documentation for any points you may have missed.

that's the thing, i can't find anywhere in the documentation about how to do it. i see in the products section there is "auto setup" and it is set to 'no' but i have no idea where to change it to 'yes'.

What'd you set for "welcome email" in the product/services section?

When you place a new order using whmcs, welcome mails will be sent automatically. After that if you want to send account information mail it depends on how you configured in whmcs. while creating new product in whmcs there is option whether admini need to confirm to make the account active. usually whmcs configuration is to accept order only after confirmation. So once you accept the order by logging in to admin an cpanel account is created and mail will be sent with account details.

You need to set up the 'Module Settings' for the specific product in the Products/Services page of the WHMCS Administration Panel.

Did you activated the account? Usually order will be first in pending state.

that's the ticket, victor..thanks!

The WHMCS documentation is an easy read, not rocket science. I hate to say it but RTFM.